Boomtown Chapter Five: Radical Redesign Essential Guide

Not long until we open the city gates of Boomtown for Chapter Five: Radical Redesign! Before you embark on the adventure, it is time to familiarise yourself with 2026’s essential guide!

Think of this as your Boomtown citizen’s handbook. It contains all of the vital information you need to know before you set off for the city.

Contents

1. Key Information: Location, Dates, Times

2. Sustainability: Leave no trace - Eco Bonds, Reparium & Sustainable initiatives

3. Ticket and Entry Requirements: ID, Entry, Tickets, Essential Companion Tickets

4. Alcohol limits, Illegal drugs Policy and Harm Reduction Services: All you need to know about keeping yourself safe.

5. Car park passes: Getting here with your pass, booking & receiving

6. Travelling To Boomtown

             6.1 Arriving by coach: National Express Info & Planning your journey

             6.2 Train and Shuttle: Information to help you plan your journey

             6.3 Cycling / Walking: Directions on how to get to the city.

             6.4 LiftShare: Lift share information.

             6.5 Drop off / Taxi: Pick-up & Drop-off directions & gates.

             6.6 Private hire coach: Drop-off Booking Slots, entry instructions & directions.

             6.7 Main Car Park: Signage & Routes

             6.8 Other Car Parks: Meadow, Camp Skylark, Camp Orchid,Tanger Signage & Routes

             6.9 Motorcycle Parking: Routes & Getting in & out of the site.

             6.10 Campervans: Campervan routes, entry guidance & vehicle spacing.

             6.10a The Meadow Accessible Campervans      

7. Arriving on Wednesday: Getting in with your ticket & entry times.

8. Heading Home:  Exit routes & getting out safely with your belongings.

9. Camping:

           9.1 Public Camping: How to find it & support when you’re there.

           9.2 Quiet Camping: How to find it & alternative camping spots.

            9.3 Pre-pitched Camping: A great option for those who don’t want to trek back with their stuff!

            9.4 Campervans: Where you can park up and gas bottle regulations.

            9.5 The Meadow: Accessibility info & support

10. Main Facilities and Added Extras: What's available onsite and all the info you need for lockers, phone charging & lost property.

11. Camp Skylark

             11.1 Camp Skylark Hilltop

             11.2 Camp Skylark Sunset

12. Camp Orchid

             12.1 Camp Orchid

             12.2 Camp Orchid Downtown

            12.3 Camp Orchid Campervan

13. Accessibility for Deaf and disabled people

14. Cashfree

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1. Key Information

Location:

Matterley Estate, South Downs National Park, Hampshire, SO21 1HW

Dates:

Wednesday 12th - Sunday 16th, August 2026

Wednesday 12th August is an optional extra day (you must have a specific ticket which includes this)

Timings:

Gates are not open 24 hours!!

Gate opening times:

Wednesday 12th August: 14:00- 21:30

Thursday 13th August: 12:00 - 21:30

Friday/Saturday/Sunday: 10:00 - 21:30

NO RE-ENTRY AFTER: 21:30

Festival closing time:

Monday the 17th August: 12:00 - No re-entry after 12:00

Car Parks:

Open 10:00 - 21:00 daily (No entry into any car park after 21:00)

Re-entry:

Although entry is not 24hrs, you can leave at any time and re-enter during gate opening times. Your wristband will be scanned in and out on re-entry.

You cannot bring alcohol in when re-entering - First entry only!

Music:

Wednesday: 14:00 - 23:00 (Forest Parties & Thrutopia)

Thursday: 12:00 - 00:00 (Forest Parties, street venues and most stages)

Friday: 12:00 - 04:00

Saturday: 12:00 - 04:00

Sunday: 12:00 - 00:00

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2. Sustainability

Boomtown is a leave no trace festival.

Eco Bonds

You can reclaim your £20 Eco Bond by bringing a full bag of recycling (plastic bottles, plastic food containers, plastic cups, cans, glass, paper & cardboard) to the nearest Eco Bond Hub on site. Please bring a full bag of General Waste too. You’ll be able to pick up bags at all Campsite Help Points.

There are Eco Bond points at each of the Campsite Help Points on site which are marked on the map. £20 will be added onto wristbands.

Opening times:

Ecobonds are open Sunday 11:00-17:00 and Monday 08:00-13:00.

Two Bin System

There will be two types of bins for you to use on site. One is for general waste, the other is for recycling. Both waste types are taken off site and sorted through - we get higher recycling rates when more people use the recycling bins.

Recycling Points

We have 60 recycling points in the campsites for you to use and grab recycling and general waste bags. Please drop off any broken camping equipment and surplus food at your nearest recycling point.

Reparium

The Boomtown Reparium will return this year and will be on hand in Pepperpot Market to fix all your camping equipment and outfit needs. Before throwing that camping chair away or buying a new outfit pop down to get it fixed here!

Changemakers

Look out for our Changemakers who are based in the campsites and will be on hand to help all our citizens take better care of our environment. If you want to know more about what we are doing or you want to get involved in the Agents of Change and make your Boomtown experience reach well beyond the weekend then engage with our changemakers.

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3. Tickets and Entry requirements (ID, CitizenCards, Re-entry)

Checklist before you get to the gate!

Printed or downloaded ticket ✔

Vehicle passes /  travel tickets ✔

Accessibility Barcode (If an Accessibility Customer) ✔

Valid ID ✔

Food & water provisions ✔

Weather dependent supplies - suncream/hat/waterproofs ✔

Cash free virtual account set up and credit added! ✔

Top tips for a smooth entry:

Everyone will be searched on arrival: Pack your luggage with this in mind and expect to queue, especially during peak arrival times (usually the first 4-6 hours after gates open on Wednesday and Thursday are busiest). Pack light and bring only essential items.

Searches will be split into light, medium and large luggage lanes (including all trolleys): Everyone will still be subject to the same level of searching, but those who have packed light may find their queuing time is reduced as we anticipate searches in light luggage lanes will be completed more quickly.

Prohibited items: Check the list before you pack so you don’t unintentionally bring anything we do not allow on site, if you bring something that is on the prohibited items list, you will be asked to put it back in your car or put it in the bin. We will not store it for you to reclaim after the show.

Width limit applies: The lanes at the gates are 900mm wide, any bags or trollies that do not fit the lanes will not be permitted entry and you’ll be asked to return them to your car.

There is no fast-track entrance: Gates open at 12 midday on Thursday, (or 2pm on Wednesday if you have a Wednesday ticket) arriving earlier does not guarantee  that you will get in any quicker!

Alcohol restrictions (see section 4 for details): there are limits to how much and what alcohol you can bring into the festival. You can only bring in alcohol on your first time entry, NOT on reentry.

If you are travelling by public transport ensure you follow the luggage limits set out in the terms and conditions, and the limits in place for any connecting rail or coach travel

Names on Tickets:

The name on the ticket must match the name on your ID. Names on tickets can be updated by logging into your Kaboodle account. Please note a name change fee of £20 per amendment applies.

Once a name change is processed a new e-ticket will be issued via email. You must use this new ticket with the correct name to gain entry to the festival.

If your name does not match the ID on your ticket for example because you are recently married, are using your Chosen Name or are awaiting on Deed Poll, please contact info@boomtownfair.co.uk and we can advise you further. We appreciate that you may have a level of concern about the process of having to present your ID and we want to assure you that our box office staff will have been trained on how to deal with names on tickets that do not match ID for valid reasons and will be there to support your entry into the festival.

Chosen Names

We respect and support the use of chosen names at Boomtown. There is no fee for name changes relating to chosen names, please contact:  accessibility@boomtownfair.co.uk and our team will help.

ID Checks:

Boomtown does not admit under-18s. Our ID checking teams will be working at every gate and operating a Challenge 25 policy. If you have a ticket and are unable to prove you are aged 18 or over you will be refused entry to the festival. Ticket holders under the age of 18 will NOT be permitted into the event. Acceptable forms of ID include; photographic driving licence, proof of age card with PASS hologram or a passport. Photocopies will not be accepted.

CitizenCards

Every year, 100’s of valuable documents such as driving licences and passports end up in lost property. To avoid having to bring your valuable documents, head over to the CitizenCard website for more details on their widely accepted ID cards: https://www.citizencard.com/?m=BOOMTOWN  Use the code BOOMTOWN to get a £8 discount.

It takes a few weeks for your application to be processed so apply for your card ASAP.

Re-Entry

If you need to pop to your car for anything throughout the weekend, re-entry is allowed during the times that the gates are operational ( Friday - Sunday 10:00am - 9:30pm.)

Although you can go back to your car on Wednesday or Thursday, you’ll need to rejoin the back of the queue to be searched each time you come into the festival. Most people arrive on Wednesday or Thursday so the gates will be busy.

Plan ahead, and bring all the essentials with you on the first trip so you can leave extra trips until towards the end of the day or the next morning. Please note that there is no re-entry with alcohol.

Public Transport Entry Tickets

If you have a Coach or Shuttle  Public Transport Entry ticket you must travel by that mode of transport in order for your ticket to be validated on arrival. If you don’t travel by your chosen method, your ticket will not be validated on arrival and you won’t be able to enter the festival.

Essential Companion / Personal Assistant Tickets

Pre-approval is required if you need to bring an Essential Companion (EC) due to a disability or long-term health condition.

If you have not yet applied, please contact the Accessibility Team at accessibility@boomtownfair.co.uk as soon as possible. Requests for EC tickets close on 1st July 2026, and you must have your Access Card ready before this date.

You can find more information about EC tickets on our Accessibility page:

https://www.boomtownfair.co.uk/info/accessibility

If your request is approved, your EC ticket will be added to the Kaboodle account used to purchase your festival ticket. Please ensure you have provided the full name of your approved EC, and check that the details match their ID. You can review and update ticket details by logging into your Kaboodle account:

https://account.kaboodle.co.uk/login

If you are expecting an EC ticket but cannot see it on your account, please contact accessibility@boomtownfair.co.uk. The latest date for a guaranteed pre-event email response is Thursday 7 August 2026.

We strongly recommend arriving with your approved Essential Companion, as they can support you during entry and with carrying your belongings.

Accessibility customers will receive two guides ahead of the festival, one covering arrival information and one outlining on-site accessibility facilities. Please take the time to read these before you arrive.

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4 Alcohol Limits, Illegal Drugs Policy and Harm Reduction Services

Alcohol Limits

You are welcome to bring a personal amount of alcohol with you to the festival. Please note there are limits on the amount and types of alcohol permitted.

You may bring up to:

• 16 x 440ml cans of lager/cider/beer or,
• 18 x 250ml cans of premix spirit drinks or,
• 3-litre box of wine or,
• 7 litres of cider/lager/beer in (sealed) plastic bottles or cans.

‍Sunday Residents ticket holders may bring up to:

• 4 x 440ml cans of lager/cider/beer OR
• 5 x 250ml cans of premixed spirit drinks OR
• 1-litre box of wine OR 
•  3.5 litres of cider/lager/beer in plastic bottles or cans

Big No-Nos:

• No spirits
• No glass or open (unsealed) bottles
• No alcohol permitted on RE-ENTRY

Illegal Drugs Policy

• Illegal Drugs are Strictly Prohibited.
• The possession, use or sale of illegal drugs is strictly prohibited at Boomtown, this includes Nitrous Oxide and all New Psychoactive Substances.
• Anyone found in possession of illegal drugs will have them confiscated and should expect to be ejected from the festival, and could face prosecution.
• Amnesty points will be located on the approach to the festival gates, at the medical, welfare and information point for any contraband or illegal items to be disposed of.
• Any person found in possession of illegal drugs past the amnesty points, and before reaching the entrance, should expect to be refused entry and evicted from the festival site immediately.
• Be aware that search dogs will be in operation at the gates at all times.
• Payment systems such as PDQ and EPOS devices are prohibited. Anyone found to be in possession of such a device will be evicted from the festival site.
• Police will be operating alongside our security at the festival entry gates.

Do not risk it. Do not bring drugs into the city.

Additional prohibited items include

Knives (including locking knives); sound systems; glass bottles (EXCLUDING make-up and perfume); fireworks; explosives; BBQs; smoke and gas canisters; air horns; two-way radios; flares; spray cans and marker pens; weapons or potential weapons; laser devices; unofficial drones and UAVs; sky lanterns; paraffin lamps, candles, generators, chemical toilets (except where fixed within live in vehicles), unofficial hi-visibility clothing/tabards, open bottles of any kind of liquid that can be consumed, e-scooters and gazebo’s (see section 9: Camping).

Please keep an eye on the website for any updates to this list, for example, previously we have had to ask you not to bring cooking stoves in prolonged periods of hot weather. We will be monitoring this closely ahead of the show, and will update you if anything changes.

Harm Reduction provisions

The Loop - The Loop will not be operating a public drugs testing service, however, they will have their drugs education tent on site in Pepperpot Market to offer information and guidance on drugs to our festival goers for free.

TLC Welfare - Our welfare team is here to offer support and welfare services for anyone who feels they may need it. Please pay them a visit if you are feeling a bit overwhelmed by anything or just need a bit of TLC. They are based next to the medical centre in Pepperpot Market and in Thrutopia.

Event Well - Event Well will be providing a sensory and wellbeing space in Pepperpot Market, offering a calm, low-stimulation environment away from the busy festival setting. Open to all festival-goers, this space is available for anyone who may be feeling overwhelmed or in need of a quiet moment.

Medical - There are two 24 hour medical centres onsite. The main medical centre is next to Pepperpot Market near Hidden Woods. The second medical centre is on Hilltop opposite Grand Central. The medical centre in Pepperpot Market runs a fully stocked pharmacy, so they can help with a huge amount of ailments and afflictions, but there will also be a pharmacy available near the entrance of Botanica; If you or a friend find yourselves in urgent need of medical assistance, and cannot make your own way to these medical centres, please find your nearest security, steward or Boomtown representative immediately and they will get one of our mobile teams to you as soon as possible.

Safer Spaces - Sexual harassment, assault and domestic violence support will be offered by Safer Spaces, who have a chill out and glam tent in Pepperpot Market, and will be roaming around the city. The team will be on hand to talk about harassment, sexual health and consent, as well as supporting with any sexual assault reports. Safer Spaces works to prevent violence against women and girls, but are gender informed and gender inclusive.

Bristol Drugs Project - Based at the campsite hubs and roaming around the campsite they will be providing drugs and alcohol advice and support focusing on how to reduce the risk to festival goers.

Additional Welfare support - there will be stalls across the Thrutopia and The Retreat offering support and talking services run by charity partners including: The Samaritans, Blink Mental Health, and Cocaine Anonymous. If you are just looking for someone to talk to about how you are feeling, or would like information about ongoing help, these teams are here to listen.  

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5 Car Parking Passes

Car Parking

Phase 3 Car Park tickets must be purchased by 19th June and are available for purchase for £50 + bf. Phase 4 tickets will be available to purchase until 6th August and these are available for £55 + bf, after which they will be available to purchase on arrival for £65.

If purchasing when arriving, this will be by card payment only.  

Car Parking tickets will be logged on an Automatic Number Plate Recognition system. Please ensure you update your number plate details on the booking form link included on your car parking pass ticket by Sunday 9th August.

• If you are planning to travel to the festival by car and you haven’t purchased your car park pass yet you can purchase Phase 4 car parking passes for £55 + booking fee until 6th August.
• After this date car parking passes will no longer be available to purchase in advance and will be £65 at the gate - card payment only. If you arrive without registering your registration and without proof of having bought a car parking pass you will need to purchase a new one at the gate - so keep your registration updated and print or download a copy of your car parking ticket.

Accessible Parking

Please be aware that there are moderate walking distances between car parks and entry gates. The Accessibility Team is not able to carry bags, luggage or camping equipment from your car to the entry gates or campsites, so please plan accordingly.

Which car park should I use?

If you are staying in The Meadow Accessible Campsite, the Meadow Accessible Car Park at West Gate is likely to be the most suitable option.

For all other campsites, Blue Badge priority parking is available at every public gate, as close to the entrance as possible. You do not need to request this in advance. Please arrive with your Blue Badge clearly displayed and speak to a steward when you arrive, who will direct you to the priority parking area.

Blue Badge holders still need to purchase a parking pass.

Accessible shuttle bus on arrival

The accessible shuttle bus only operates from West Gate on arrival. West Gate is also where the Meadow Accessible Car Park and the public transport hub are located.

The shuttle bus provides transport to:

• The Meadow Accessible Campsite, which is close to the Downtown campsites
• Skylark

If you are a wheelchair user, or have hired a mobility scooter, please consider this carefully when choosing your arrival gate. You will still need to travel from your vehicle through accreditation before boarding the bus, and wait times may be long during peak arrival periods.

The accessible bus service is for accessibility wristband holders and their Essential Companions only. Friends and family members will need to make their own way to their campsites.

Please plan for your luggage

The Accessibility Team cannot help carry bags, move camping equipment, or put up tents. Please make sure you arrive with enough support to transport your belongings from your car to your campsite.

Accessibility wristband deadline

If you have not yet applied for accessibility support, please contact the Accessibility Team at accessibility@boomtownfair.co.uk as soon as possible.

Requests for accessibility wristbands close on 1 July 2026, and you must have your Access Card ready before this date.

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6 Travelling To Boomtown

6.1. COACH

National Express operates our coach service which travels right to the city gates from over 50 locations around the UK directly. Coaches arrive on Wednesday, Thursday or Friday and all depart for home on Sunday or Monday.

If you have purchased a coach ticket, you will have received a voucher code to book your coach travel times with National Express. Please check your emails.Make sure to pre-book your coach by the 1st July. If you haven’t selected a time by then, we’ll automatically assign you a coach from the remaining available options.

Any type of ticket holder can purchase a coach pass by logging in to your customer account here.

Coach Tickets will be sent out separately to your festival entry tickets.  You will receive an e-ticket at least 7 days prior to the date of travel from National Express, which includes all your travel information – simply print it out and present it to the driver. Make sure you keep it in a safe place for use on your Monday return journey!

For any enquiries about your coach please contact National Express directly on 0371 781 8181. They will be able to assist with any changes to your ticket.

If you have an Essential Companion, you should have received two coach booking codes so you can book together. If you have not received two codes, please reach out to the accessibility team at accessibility@boomtownfair.co.uk. To speak to National Express directly about your travel arrangements, please contact 03717 81 81 81 (lines open 8am - 8 pm, 7 days a week), or email National Express using the assisted travel form.

If you are travelling by public transport ensure you follow the luggage limits set out in the terms and conditions, and the limits in place for any connecting rail or coach travel.

• For shuttle buses and coaches each customer is permitted one bag or suitcase per person (max 20kg, 75cm x 50cm x 32cm). This must be compact and easy to carry. We recommend using soft-sided bags to facilitate easier storage. You may also bring up to 3 items of camping equipment (including a tent).
• Festival trolleys are allowed; however, they must be collapsible and fully collapsed before boarding. Please ensure your trolley is packed efficiently and not left unfolded in the queue.
• To avoid delays, please have your luggage ready and easy to handle when you arrive at the coach stop. Large queues will be managed more efficiently with organised luggage.

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6.2 TRAIN & SHUTTLE

We offer a shuttle bus service (wheelchair accessible), from the train station straight to the festival.

Return shuttle bus tickets can be purchased in advance for £23+bf by logging into your Kaboodle account. Alternatively, return shuttle bus tickets can be purchased on arrival at Winchester Train Station for £25. Please have a card ready to pay for your ticket.  

On exiting the station, please head straight ahead if you hold a public ticket. Follow the directions of the stewards to the back of the queue.

Please note: Card Payments only, cash will NOT be accepted.

If you have purchased a ticket to the festival, which includes shuttle travel, then please show this ticket to the boarding staff. They will scan it and give you your shuttle tickets - keep them safe as they can only be issued once for each barcode.

Shuttle Busses run on a loop between Winchester Train Station to Boomtown West Gate:

Very Frequently Wednesday 11:00 - 20:30

Very frequently Thursday 10:00 - 20:30

Every 30 Minutes Friday 09:00 - 18:30

Every 30 Minutes    Saturday 09:00 - 18:30

Every 30 Minutes    Sunday 09:00 - 00:30

Sunday shuttles will run until 00:30

Monday return shuttles 6:30 - 16:00

If you are travelling by public transport ensure you follow the luggage limits set out in the terms and conditions, and the limits in place for any connecting rail or coach travel.

• For shuttle buses and coaches each customer is permitted one bag or suitcase per person (max 20kg, 75cm x 50cm x 32cm). This must be compact and easy to carry. We recommend using soft-sided bags to facilitate easier storage. You may also bring up to 3 items of camping equipment (including a tent).
• Festival trolleys are allowed; however, they must be collapsible and fully collapsed before boarding. Please ensure your trolley is packed efficiently and not left unfolded in the queue.
• To avoid delays, please have your luggage ready and easy to handle when you arrive at the coach stop. Large queues will be managed more efficiently with organised luggage.

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6.3 CYCLING / WALKING

If you are cycling to the site, please follow the Red patch on the directional signage. This will take you to the East Gate. Route 23 on The National Cycle Network runs close to site, for more information see http://www.sustrans.org.uk/ncn/map/route/route-23

An area within East Gate will be fenced for cycle parking. It is close to the gate, so will be monitored, but is not a secure facility. Please park your bike at the gate before entering the festival site.

Walking to Boomtown is not recommended as the main roads accessing the festival are not suitable for pedestrians. If walking - please head towards Winchester train station where you will be able to take the shuttle to the festival.

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6.4 LIFT SHARE

LiftShare is linking people up who are looking for lifts/ offering lifts, making new friends and cutting down on carbon emissions.

LiftShare links drivers up with potential passengers and vice versa so head over here to find a lift or a driver, slash congestion and leave no car space wasted!

Remember - We'd recommend car sharing to limit your impact on the planet!

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6.5 DROP OFF / TAXI

Please follow the Pick-up and Drop Off signage to the site. This will take you to just outside the West Gate. Please consider using either public transport or car sharing using LiftShare instead. Getting dropped off or collected doubles the environmental impact of your journey compared to travelling by a car parking on site,

No other gates or routes should be used for dropping off, as it’s likely you’ll end up in a car park queue and your lift will have to pay for car parking.

DO NOT get dropped off on the road outside the site. Not only is it dangerous for you, it causes delays on the roads and seriously risks our licence to hold the event, if you do this you are jeopardising the future of the festival.

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6.6 PRIVATE HIRE COACH

If you and your friends are booking your own coach (18+ seats) please note that you MUST book a slot in advance. This costs £90 + bf per vehicle (this covers both drop off and collection on Monday). Make your booking here and have the details of your coach company and travel plans to hand. For the Public Transport Hub (Coach Station) please follow the Blue patches on the directional signage – you will also see a coach symbol.

On entry to the gate, you will turn hard left to go down the hill – there is hardstanding within the gate allowing you to do this, so there is no need to swing wide if you are coming up the hill.

Head down the hill to the Coach Park, the nearest end is dedicated to Private Hire Coaches.

Upon arrival, please do not allow your passengers to disembark until you have been greeted by one of the Boomtown team.

This person will arrange your collection time slot and ensure that you have a pass to regain entry on Monday, without it, the coach will not be allowed access to the site on Monday 17th August.

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6.7 Main Car Park

As you get close (within 3 miles) of the festival, switch off your sat nav and follow the Public Parking Symbol on the directional signage (a white ‘P’ on a blue background)

These will direct you into the car parks by the best routes for the traffic conditions.

Please ensure that you have entered your vehicle registration onto your car park pass booking on Kaboodle before 9th August. This will enable us to direct you correctly and will help speed access into the car parks.

When leaving please follow the road signage, do not use your sat nav. Most people leave the festival between 10:00 and 12:00 on Monday, so if you wish to beat any queues, it’s best to set off earlier.

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6.8 Other Car Parks - you will have a specific car pass if you are required to be in any of the other car parks

• Meadow Accessible Car Park can be found by following the Blue (B) patches on the directional signage which will take you to Meadow Accessible Car Park.  Please ensure your Print at Home routing pass is affixed to your windscreen if you have received one. Follow directions of the traffic team to be directed to your parking area.You’ll then have a walk of up to 250 metres to West Gate Access Customer entrance to collect your wristbands and enter the festival. The Accessibility Team are unable to help with carrying bags or items from your car to the West Gate Access Customer entrance. If you require additional support with carrying your bags for this distance, please apply for an Essential Companion ticket so someone can help you with your arrival to the Festival.
• Camp Skylark Car Park should follow the White (W) patches on the directional signage. Make sure your print at home routing pass is clearly displayed so you can be directed to the right car park. You’ll then walk to South Gate to collect your wristbands and enter the festival.
• Camp Orchid Car Park should follow the White (W) patches on the directional signage.  Make sure your print at home routing pass is clearly displayed so you can be directed to the right car park.You’ll then walk to South Gate to collect your wristbands and enter the festival.
• Camp Orchid Downtown Car Park should follow the White (W) patches on the directional signage.  Make sure your print at home routing pass is clearly displayed so you can be directed to the right car park.You’ll then walk to the complimentary transfer bus stop and catch a connecting shuttle to the public transport hub, walk to West Gate to collect your wristbands and enter the festival.
• Tangerine Fields customers should use the main public car parks as these will take you to the nearest entry gate to Tangerine Fields. Follow the Public Parking symbol (white P on a Blue Background) on the directional signage. You’ll then walk to East Gate to collect your wristbands and enter the festival.

Please ensure that you affix your print at home routing pass before you leave home, and that your vehicle registration has been entered into your booking on Kaboodle by Sunday the 9th August to assist us in directing you correctly and to help speed up entry.

More details around car park directions will be released with your parking pass in June.

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6.9 Motorcycle Parking

Please follow Red patches (R) for motorcycle parking - you don't need a pass.

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6.10 Campervans (not including The Meadow Accessible Campsite)

• All Campervans (except those for The Meadow Accessible Campsite) should access the site via Green (G) route which is on the A272.
• Please follow the Green (G) patches on the directional signage.
• Please print out your Campervan Routing Pass (it will be sent to your email or can also be found in your Kaboodle Account after tickets have been sent out. Make sure the pass is clearly displayed in your windscreen well before you reach the festival site so that our traffic marshals can direct you to the right place.
• On entrance to the gate, all campervans need to turn right.
• You can expect thorough searching at the gates, and may be pulled aside for police and security dog searches.
• You will need to exchange your routing pass for your Campervan Sticker and have all your ID and festival tickets available for scanning so that wristbands can be issued.
• Once inside the campervan area, please be conscious of the spacing of your vehicles as the fire lanes MUST be kept clear at all times. We ask that you follow the guidance of the staff parking you up, and park your campervan lengthwise along the left hand edge of your pitch and closest to the avenue – this will keep spacing between vehicles to a maximum.
• No re-entry is allowed for Campervans.
• Any members of the group staying in your campervan who are not travelling to site in your vehicle should make their way to East Gate if arriving by car and purchase a general car parking pass. There will be no access via South Gate.

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6.10a The Meadow Accessible Campervans

• Meadow Campervans should access the site via Blue Route (B) which is on the A272.
• Please follow the Blue (B) patches on the directional signage.
• Please print out your Campervan Routing Pass (it will be sent to your email or can also be found in your Kaboodle Account after tickets have been sent out. Make sure the pass is clearly displayed in your windscreen well before you reach the festival site so that our traffic marshals can direct you to the right place.
• On entrance to the gate, all campervans need to turn right.
• You can expect thorough searching at the gates, and may be pulled aside for police and security dog searches.
• You will need to exchange your routing pass for your Campervan Sticker and have all your ID and festival tickets available for scanning so that wristbands can be issued.
• Once inside the campervan area, please be conscious of the spacing of your vehicles as the fire lanes MUST be kept clear at all times. We ask that you follow the guidance of the staff parking you up, and park your campervan lengthwise along the left hand edge of your pitch and closest to the avenue – this will keep spacing between vehicles to a maximum.
• No re-entry is allowed for Campervans.

When you leave the festival, you will be forced to turn left onto the A272 – this is to take you away from the queues from the main car parks. Please follow exit route signage which will take you to the M3, A34 and London.

Most people leave between 10:00 and 12:00 on Monday, so if you wish to beat any queues, please leave before this.

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7. Arriving on Wednesday

• Every person arriving on Wednesday needs to have purchased Wednesday entry in one of the following ways:
  
  • A Wednesday Entry Ticket
  • A Wednesday Public Transport Entry Ticket
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• If you are an access customer that has one of the above, your Essential Companion ticket will automatically have the same entry access as you to allow them entry on the same day as you
• Gates to the festival will open at 14:00 on Wednesday 12th August. Some coaches will arrive before this.
• All car parks open from 12:00

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8 Heading Home

The festival site closes at midday on Monday. Please make sure you have cleaned up your camp and taken all your belongings with you before making your way to the exits before midday.

When you leave the Boomtown site, you may be sent in a direction that you are unfamiliar with and goes against the instructions on your Sat Nav. This is PLANNED, to take you away from the worst of the congestion. There are multiple exit points around the site - ignoring the route signage could put you into a queue outside one of the other gates.

Please do not follow your Sat Nav or your phone until you are well away from the site, follow the signage. Once you are around 10 miles from the site, you can use your Sat Nav to ensure you get home safely.

The M3/A34 Junction is extremely slow, so access is managed by our team. You may be directed to use the M3 Southbound to then return northbound. It is quicker to drive 20 miles out of your way, than to try to access the J9 roundabout as we are not allowed to provide any priority to cars there due to the proximity of major highways and roadworks currently underway.

Directional signage will be in place to take you in the direction of the M3 (N&S), the A34 and towards London. Although not the most direct route, these will be quicker than following your Sat Nav.

Please respect our neighbours and local communities and refrain from cutting down local roads and through small villages. There are multiple road closures in the area to protect our neighbours which you may come up against.

Queues around the site start at around 10:00 am so if you don’t like sitting in a queue, then please plan to leave before that time.

Plan your journey well in advance. Ensure that your driver is well rested and in a legal state to drive… DO NOT drive if you think you might be under the influence of alcohol or any other substance.

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9. Camping

9.1 Public Camping

Public camping is included in every ticket. There are public camping spaces across the whole site, keep an eye out for the map where they’ll be marked.

General camping is for tents only. The camping areas are spread across the site.

Please also be aware of the access lanes in the campsites. Stewards will be roaming in the campsites to assist you and answer queries, but also to ensure that the access lanes are not camped in, so that we can get emergency and service vehicles in and out of the campsites when we need to. If you are asked to move your tent because it is in one of these access routes, please help the stewards out. They should be able to help you find an alternative spot.

We are not able to allow any campfires within any of the camping or campervan fields, either on or off the ground.

Gazebos are not permitted in any of the campsites.

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9.2 Quiet Camping

Quiet camping is located in East camping. This is not a pre-booked area, it will be available to anyone who elects to camp there on a first come first serve basis. There will be stewards and security in the area, and they will be ensuring the camping area’s “quiet” ethos is respected by the campers. Anyone camping in the area will be expected to respect their neighbours and not be noisy.  

Alternatively - if you wish to camp somewhere comparatively quiet to the most popular public campsites we’d recommend Valley Camping towards the north of our site.

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9.3 Pre-pitched Camping

If you feel that you cannot handle the trek back to the bus or car on Monday with all of your camping stuff, then PLEASE book a pre-pitched tent. There are many options to choose from and a variety of prices to suit all budgets. Check out the options on offer from  Tangerine Fields and Camplight.

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9.4 Campervans

The Campervan Field is located on the south east side of the site.

Campervans, converted live-in vans, caravans and trailer tents are all welcome (Cars are not deemed as live-in vehicles and cannot be used to stay in). No tents are allowed in the campervan field, although you can put up your awning, as long as everything fits within your pitch.

Pitch sizes are a maximum of 7m x 5m; if you need more space you can purchase two pitches. You’ll be guided to your pitch by the campervan field marshall team, please follow their instructions for where to position your vehicle within your pitch to maximise safe spacing of vehicles.

Compost toilets are provided in the Campervan Fields, please note there are no facilities for accepting chemical waste or electrical hook ups.

Smaller refillable gas bottles are permitted where professionally installed in caravans or live in vehicles and a Gas Safety Certificate can be produced, so long as there is adequate space available in the campervan field between you and your neighbours (please leave 2-4m gaps).  If you do not have a certificate, we reserve the right to confiscate your gas bottles, so if in doubt please leave gas bottles at home. Typically ‘smaller’ bottles would be 4kg – 7kg Butane (blue bottles), small orange propane cylinders are also permitted (up to 6kg). Small travel camping gas stoves (handheld disposable cylinder type) are usually permitted, however we reserve the right to also ban these, and BBQs, if site ground conditions deem it to be necessary so as not to pose a safety or fire risk.

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9.5 The Meadow Accessible Campsite

The Meadow is our accessible campsite for citizens with accessibility requirements. Spaces must be arranged in advance. The Meadow is staffed by a dedicated Accessibility team who provide practical advice and support throughout the festival. Facilities include:

• Accessible toilets
• Wide access showers.
• Mobiloo Changing places facility.
• Meadow Access Hub with charging facilities for wheelchairs and accessibility aids
• Overnight electrical charge, on approval only, for essential medical devices
• Dedicated team of Accessibility Managers and volunteers on site 24/7
• Accessible shuttle service running on a loop around the Festival site, available only for approved accessibility citizens and their EC’s.

If you are planning to camp with us in The Meadow Accessible Campsite we recommend arriving through the West Gate entrance, making use of the Access Customer entrance lane to enter the Festival.

Even if you are not camping in The Meadow, accessibility customers and their Essential Companions are welcome to visit as guests to make use of the facilities.

For more information about the facilities available at the Meadow Accessible Campsite, please see the accessibility section on our website

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10. Main Facilities & Added Extras

Throughout the festival you will have access to our main facilities, these include:

• Gender Neutral Toilets
• Accessible Toilets
• Water
• Cash free top up
• Medical
• Welfare
• Sensory Area
• Information Point

Aside from our main facilities, we have extra comforts and luxuries available. Please find out below how you can access these. Treat Yourself!

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Merchandise

The full range of Boomtown ‘Radical Redesign’ merchandise will be available for purchase at our merchandise stall, located next to the info tent. You will also be able to pick up selected items at our second merchandise stand, located opposite Grand Central - new to 2026!

Our new merchandise range will be launching in summer and will be available for delivery to home or collection on site, here.

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Lockers

Keep your valuables safe with eLockers, our onsite lockers supplier.

All our lockers are self-service. We have two sizes available:

• Small Locker Dimensions: 21 cm (W) × 24 cm H) × 50 cm (D)
• Large Locker Dimensions: 21 cm (W) × 35 (H) cm × 50 cm (D

You can buy these in advance, here. Simply purchase a locker, and one week before the festival, the supplier will email you a unique pin code to access your locker. This access code will be sent separately by the supplier and not with your festival entry ticket.

Please note, if you rent a locker on site, you have to pay with a credit/debit card, not your cash free wristband because the lockers self service payment system is not yet compatible with the RFID wristbands.

Hidden Woods Locker Location

• Located in the centre of the city, opposite Hidden Woods.
• Lockers in this location will be a mixture of charging and non-charging units. These will be clearly signposted. You can check which type of locker you have purchased by referring to your order.

East Camp Locker Location

• Located on the hilltop in Thrutopia.
• Lockers in this location include charging facilities. You can check which type of locker you have purchased by referring to your order.

Lions Den & Camp Skylark and Camp Orchid Locker Locations

• Located near Tribe of Frog, opposite the main entrance to Camp Orchid.
• Lockers at these locations do not include charging facilities.

Downtown Camping Locker Location New location to 2026

• Located in the heart of Downtown Camping, on the food run at the top of the campsite.
• Lockers at this location do not include charging facilities.

There is limited availability so we recommend you buy the above in advance to avoid disappointment.

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Phone Charging

• Available to purchase in advance here or on site. If you have purchased in advance please bring your E-Ticket on your phone, or print it out, and bring it to one of the phone charging points to be redeemed.
• You will be asked to show ID that matches the name on your pass.
• Either pick up your power pack or drop your phone in at any of the six Charge Candy Stations, leave it with the friendly staff, collect your reclaim ticket and pick up your fully charged phone later on.
• Please check opening times at the Charge Candy station when you drop your phone off (each location has different opening times).
• Locations
  
  • Hidden Woods,
  • Thrutopia,
  • Mini Plaza,
  • 5 Ways Jct,
  • Valley Camping
  • Downtown Village.

You will also find these on the Boomtown map

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Lost & Found

Lost and Found property is managed at the Main Info Point:

Main City Info Point opening times:

Wednesday: 14:00 till 00:00

Thursday: 10:00 till 00:30

Friday: 10:00 till 02:00

Saturday: 10:00 till 02:00

Sunday:10:00 till 00:30

Monday 06:00 till 14:00

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Please go to Hilltop or Pepperpot Welfare Tents or Campsite Help Points outside of these times.

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After the festival you can fill out the lost property form - https://notlostenquiry.com/tlc-welfare/ - or email lostandfound@boomtownfair.co.uk.  

Post event we will keep all items of value for 28 days, after which we will recycle, destroy or donate to charity any unclaimed items. For example, clothes may be used by the welfare team or given to local charity shops. All bank cards will be destroyed and any official ID such as Driving Licences or Passports will be returned to the DVLA or Passport office.

We would love to reunite you with anything you have lost before you leave the festival, but in case you need to ask us about lost items after the show, fill in the enquiry form. This will be received by TLC Welfare who will check and try and match any items and post them back to you. There is a charge for posting items back and you will be sent a link for payment which will be made online for this via the NotLost platform. Cost depends on size of the item and type of delivery chosen.

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11. Camp Skylark

11.1 Camp Skylark Hilltop

Camp Skylark, named after the iconic bird of the South Downs, Camp Skylark aims to take our audience back to the freedom of childhood camping trips and connection with nature, and the outstanding beauty of the South Downs National Park.

New to 2026, Camp Skylark will be spread across two locations; Camp Skylark Hilltop and Camp Skylark Sunset. You can expect the same offering across each location, a catalogue of accommodation fit for Boomtown’s comfort-craving citizens with cocktails, yoga sessions, pamper rooms, hot showers and flushing loos! There are still a very limited number of Camp Skylark accommodation options available, so head to the website to find out more.

For all Camp Skylark Hilltop residents, here’s your step-by-step guide to how it all works:

Camp Skylark Hilltop Arrival

• Please follow the arrival information above for general arrival details. We encourage Camp Skylark Hilltop customers to use the South Gate entrance for the closest access to Camp Skylark Hilltop from the gate.
• To access South Gate, the QR code from the ticket for your Camp Skylark wristband will be pre-scanned to validate access through South Gate. If you are the lead booker for your party. Please ensure you have shared the Camp Skylark Wristband tickets on your booking with everyone staying in your accommodation before arrival to site in order to enable their entry through South Gate. Please note that only customers booked for Camp Skylark or Camp Orchid (this does not include Camp Orchid Downtown) will be able to use South Gate this year. If you are travelling with others who are staying in public camping, they will need to walk to East Gate.
• Accessibility customers with limited mobility, wheelchair users, or those who have hired a mobility scooter may prefer to be accredited at West Gate to make use of the accessible bus service to Camp Skylark. This service is for accessibility customers and their Essential Companions only. Please note, wait times can be long during peak arrival times. The Camp Skylark team will send your arrival information directly about a week prior to the show.
• Once you have been issued your festival wristband you will be directed to the Camp Skylark Hilltop Box Office where you will receive your Camp Skylark resident wristband.
• There will be clear signage to guide you to the correct Camp Skylark Box Office.
• If you are arriving by car, you should purchase a Camp Skylark parking pass which is the closest parking to this campsite.
• If you arrive via public transport, there is a Camp Skylark Shuttle Bus available. These buses can be caught from the public transport hub - look out for the signs or ask a steward. Do Not head up the hill.

When you enter Camp Skylark Hilltop you will be welcomed by our fabulous reception team who will check you in and direct you to your respective accommodation.

Box Office Opening Times:

Wednesday 12th: 14:00 - 23:00

Thursday 13th: 12:00 - 23:00

Friday 14th - Saturday 15th: 10:00 - 23:00

Sunday 16th: 10:00 - 21:30 (box office closes at 19:00 for first time entry)

Reception Opening Times:

Our reception is open 24 hours, from Wednesday 12th until Monday 17th 11:00

Camp Skylark Hilltop Check Out

You must vacate Camp Skylark Hilltop by 11:00 on Monday, 17th.

Please note all festival attendees must be off the festival site by 12:00 on Monday, 17th August.

Damage (includes damage from cigarette ends), theft and breakage may result in a penalty charge or, in the case of serious misuse of equipment, you agree to pay, in full, all replacement or repair costs as set by us or the supplier.

Camp Skylark Hilltop doesn’t put up with litter bugs. You must look after your area and keep it tidy, using the recycling bags and bins provided.

Camp Skylark Hilltop Opening and Closing Times:

Camp Skylark Hilltop Residents Camping: Once you have a wristband, Camp Skylark is open 24/7.

This is a wristbanded area and security will be checking wristbands at the Camp Skylark Residents entrance.

Camp Skylark Hilltop Location:

A festival site map will be released closer to the festival.

Camp Skylark Hilltop Facilities:

• Beauty Salon
• Pamper Station
• Bar
• Cafe
• Yoga Workshops
• Communal Fire Pit
• Flushing Loos
• Showers
• Mobility Scooter charging
• Access to the Hide Out Downtown, a secret draught bar with DJ, chill out space and flushing toilets in the heart of the city (near Area 404 and the chair-o-plane fairground ride) and new to 2026, a second secret bar, with bar and chill out space (at the top of hippy highway, in Copper Woods heights).

N.B.* There are additional charges for food and drink.

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11a Camp Skylark Sunset

Camp Skylark. Named after the iconic bird of the South Downs, Camp Skylark aims to take our audience back to the freedom of childhood camping trips and connection with nature, and the outstanding beauty of the South Downs National Park.

New to 2026, Camp Skylark will be spread across two locations; Camp Skylark Hilltop and Camp Skylark Sunset. You can expect the same offering across each location, a catalogue of accommodation fit for Boomtown’s comfort craving citizens with cocktails, yoga sessions, pamper rooms, hot showers and flushing loos! There are still a very limited amount of Camp Skylark accommodation options available so head to the website to find out more.

For all Camp Skylark Sunset residents, here’s your step-by-step guide to how it all works:

Camp Skylark Sunset Arrival

• Please follow the arrival information above, for general arrival details. We encourage Camp Skylark Sunset customers to use the South Gate entrance for closest access to Camp Skylark Sunset from the gate.
• To access South Gate, the QR code from the ticket for your Camp Skylark wristband will be pre scanned to validate access through South Gate. If you are the lead booker for your party . please ensure you have shared the Camp Skylark Wristband tickets on your booking with everyone staying in your accommodation before arrival to site in order to enable their entry through South Gate. Please note that only customers booked for Camp Skylark or Camp Orchid (this does not include Camp Orchid Downtown) will be able to use South Gate this year.
• If you are travelling with others who are staying in public camping they will need to walk to East Gate.
• Accessibility customers with limited mobility, wheelchair users, or those who have hired a mobility scooter may prefer to be accredited at West Gate to make use of the accessible bus service to Camp Skylark. This service is for accessibility customers and their Essential Companions only. Please note, wait times can be long during peak arrival times.
• The Camp Skylark team will send your arrival information directly about a week prior to the show.
• Once you have been issued your festival wristband you will be directed to the Camp Skylark Sunset Box Office where you will receive your Camp Skylark resident wristband.
• There will be clear signage to guide you to the correct Camp Skylark Box Office.
• If you are arriving by car, you should purchase a Camp Skylark parking pass which is the closest parking to this campsite.
• If you arrive via public transport, there is a Camp Skylark Shuttle Bus available. These buses can be caught from the public transport hub - look out for the signs or ask a steward. Do Not head up the hill.
• When you enter Camp Skylark Sunset you will be welcomed by our fabulous reception team who will check you in and direct you to your respective accommodation.
• For access customers staying in Camp Skylark Sunset, please be aware the distance from the Camp Skylark car park to the Skylark Sunset Box office is approximately 1500 metres. If you struggle with walking long distances, we recommend arriving via the West Gate Access Customer entrance where the access shuttle service can transport you up to the Skylark Access Bus Stop. This must be arranged in advance by contacting the access team on access@boomtownfair.co.uk

Box Office Opening Times:

Wednesday 12th: 14:00 - 23:00

Thursday 13th: 12:00 - 23:00

Friday 14th - Saturday 15th: 10:00 - 23:00

Sunday 16th: 10:00 - 21:30 (box office closes at 19:00 for first time entry)

Reception Opening Times:

Our reception is open 24 hours, from Wednesday 12th to Monday 17th, 11:00

Camp Skylark Sunset Check Out

You must vacate Camp Skylark Sunset by 11:00 on Monday 17th.

Please note that all festival attendees must be off the festival site by 12:00 on Monday 17th August.

Damage (includes damage from cigarette ends), theft and breakage may result in a penalty charge or, in the case of serious misuse of equipment, you agree to pay, in full, all replacement or repair costs as set by the supplier or us.

Camp Skylark Sunset doesn’t put up with litter bugs. You must look after your area and keep it tidy, using the recycling bags and bins provided.

Camp Skylark Sunset Opening and Closing Times

Camp Skylark Sunset Residents Camping: Once you have a wristband, Camp Skylark is open 24/7.

This is a wristbanded area and security will be checking wristbands at the Camp Skylark Residents' entrance.

Camp Skylark Sunset Location

A festival site map will be released closer to the festival.

Camp Skylark Sunset Facilities

• Beauty Salon
• Pamper Station
• Bar
• Cafe
• Yoga Workshops
• Communal Fire Pit
• Flushing Loos
• Showers
• Mobility Scooter charging
• Access to the Hide Out Downtown, a secret draught bar with a DJ, chill out space and flushing toilets in the heart of the city (In the 2025 VIP bar location, next to the chair-o-plane fairground ride) and new to 2026, a second secret bar, with a bar and chill out space (at the top of hippy highway, in Copper Woods heights). Look out for the ‘Hide Out’ signage…

N.B.* There are additional charges for food and drink.

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12. Camp Orchid

12.1 Camp Orchid

Camp Orchid Arrival

The Camp Orchid team will send your arrival information directly about a week prior to the show.

We encourage ALL Camp Orchid customers to use the South Gate entrance for closest access to Camp Orchid from the gate.

If you are arriving by car, you should purchase a Camp Orchid parking pass which is the closest parking to this campsite.

If you are an accessibility customer who struggles with walking long distances, we recommend arriving via the South Gate Access Customer entrance.

If you arrive via public transport, there is a Camp Skylark Shuttle Bus available. These buses can be caught from the public transport hub - look out for the signs or ask a steward. Do Not head up the hill.

Box Office Opening Times:

Wednesday 12th: 14:00 - 23:00

Thursday 13th: 12:00 - 23:00

Friday 14th - Saturday 15th: 10:00 - 23:00

Sunday 16th: 10:00 - 21:30 (box office closes at 19:00 for first time entry)

Reception Opening Times:

24 hour

Camp Orchid Check Out:

You must vacate Camp Orchid by 11:00 on Monday, the 17th.

Note, Camp Orchid doesn’t put up with litter bugs. Before leaving, please make use of the recycling bags and bins provided.

Camp Orchid Opening and Closing Times:

Camp Orchid Residents Camping: Once you have a wristband, Camp Orchid is open 24/7. This is a wristbanded area and security will be checking wristbands at the Camp Orchid Residents' entrance.

Location

South East of the festival site. A detailed site map will be released nearer the time of the festival.

Facilities

• Hot showers
• Flushing loos
• Pamper Station
• Food Traders
• Bar
• Fire Pit
• Seating
• Access to The Hideout, a secret draught bar with DJ, chill out space and flushing toilets in the heart of the city (near the beacon).

N.B.* There are additional charges for food and drink.

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12.2 Camp Orchid Downtown

Camp Orchid Downtown Arrival

The Camp Orchid Downtown team will send your arrival information directly about a week prior to the show.

Camp Orchid Downtown customers arriving by public transport will be able to use the West Gate entrance for the closest access to Camp Orchid Downtown from the gate. This is the closest walk for Camp Orchid Downtown customers, from gate to field.

Note, if you are a Camp Orchid Downtown customer arriving by car, we are running a complimentary shuttle bus service to get you to your camp from your car parking on White (W) route. The shuttle bus service will be clearly signposted throughout the car park, making it easy to find your way to Camp Orchid Downtown.

If you are a Camp Orchid Downtown customer, it is important to be aware that you will not be able to get wristbands at South Gate. Please do not queue at South Gate for wristband collection, as Camp Orchid Downtown guests will be directed to the dedicated shuttle bus service.

If you’re a Camp Orchid Downtown customer arriving by car, please make sure to purchase a Camp Orchid Downtown Parking & Transfer. If you’ve already purchased a parking pass, don’t worry - your booking will automatically be updated to the correct pass ahead of the festival.

Camp Orchid Downtown Customer Shuttle Bus Timings:

Weds 12:00 to 20:00

Thurs 09:00 to 20:00

Fri-Sat 09:00 to 19:00

Sun        09:00 to 00:30

Mon        06:30 to 16:00

Please note: you must arrive at the car park and be on the bus by 20:00 on both Wednesday 12th and Thursday 13th, this is to ensure you are able to catch our bus and arrive at West Gate before the Gate closes.

If you are an accessibility customer who struggles with walking long distances, we recommend arriving via the West Gate Access Customer entrance.

Box Office Opening times:

Wednesday 12th August: as soon as public gates open - 21:30

Thursday 13th August: as soon as public gates open - 21:30

Friday 14th, Saturday 15th, Sunday 10th: 10:00 - 21:30

Sunday 16th: 10:00 - 21:30 (box office closes at 19:00 for first time entry)

Reception Opening Times:

24 hour

Camp Orchid Downtown Check Out:

You must vacate Camp Orchid Downtown by 11:00 on Monday, 17th.

Note, Camp Orchid Downtown doesn’t put up with litter bugs. Before leaving, please make use of the recycling bags and bins provided.

Camp Orchid Downtown Opening and Closing Times:

Camp Orchid Downtown Residents Camping: Once you have a wristband, Camp Orchid Downtown is open 24/7. This is a wristbanded area and security will be checking wristbands at the Camp Orchid Residents entrance.

Location

West of the festival site. A detailed site map will be released nearer the time of the festival.

Facilities

• Hot showers
• Flushing loos
• Pamper Station
• Food Traders
• Bar
• Fire Pit
• Seating
• Access to the Hide Out Downtown, a secret draught bar with DJ, chill out space and flushing toilets in the heart of the city (In the 2025 VIP bar location, next to the chair-o-plane fairground ride) and new to 2026, a second secret bar, with bar and chill out space (at the top of hippy highway, in Copper Woods heights). Look out for the ‘Hide Out’ signage…
• N.B.* There are additional charges for food and drink.

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12.3 Camp Orchid Campervan

Camp Orchid Campervan Arrival 

• Follow the route for all Campervans and access the site via Green (G) route which is on the A272. Please see 6.10 for more details.
• When your vehicle is accredited show them your Camp Orchid Campervan pass and you will be given your Camp Orchid wristband.
• When you enter the festival you will be shown to the allocated pitch which is closest to the Camp Orchid Facilities.
• You will be able to access the Camp Orchid facilities directly from the Campervan field.

Location

South East of the festival site. In the area of the Capervan field near Camp Orchid. A site map will be released nearer to the festival.

Facilities

Access to:

• Hot showers
• Flushing loos
• Pamper Station
• Food Traders
• Bar
• Fire Pit
• Seating
• Access to the Hide Out Downtown, a secret draught bar with DJ, chill out space and flushing toilets in the heart of the city (In the 2025 VIP bar location, next to the chair-o-plane fairground ride) and new to 2026, a second secret bar, with bar and chill out space (at the top of hippy highway, in Copper Woods heights). Look out for the ‘Hide Out’ signage…
• N.B.* There are additional charges for food and drink.

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13. Accessibility for Deaf and disabled people

Accessibility Pack

If you have completed the Accessibility Application Form and been approved by a member of the Access Team, you will receive an Accessibility Guide. Please take the time to read this guides so you can familiarise yourself with the information and help make your arrival and time on site as smooth as possible.  

Facilities

Accessible facilities at the festival include:

• Meadow Accessible Campsite - staffed accessibility campsite with wide access showers & wide access toilets
• Wide access toilets across the Festival site, locked via RADAR key system.
• Viewing platforms - pre approval is required for use of the Viewing Platforms due to limited capacity
• Wheelchair, accessibility aid and medical device charging
• Refrigerated medicine storage
• BSL interpretation and support provided by Deaf Events
• Mobiloo accessible toilet and changing place facility

For more information on our facilities please see the accessibility section of our website.

To arrange to use any of these facilities or to apply for an Essential Companion (EC) ticket please contact accessibility@boomtownfair.co.uk who will send you the Access Application Form to complete. The deadline for this form is 1st July 2026  and you must have your Access Card ready before this date.

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14. Cashfree

Boomtown is a cash free event. This means everything you pay for at the festival will be done using RFID technology that’s in your wristband.

This cash free technology, provided by Weezevent, works entirely within a closed loop system eliminating the need for WiFi and banks to make payments. You will use your wristband at all of our pay points across the festival whenever you purchase a drink, food, merchandise or even to make a charity donation. It’s free to activate your account, to top up with credit or to receive a refund of any leftover money afterwards. The system is entirely free of charge!

Follow this link to learn everything you need to know about Boomtown going Cash Free, including how to create your account, how to top up during the festival and how to request a refund.

CASHFREE SETUP

Setting Up Your Account

To create your account before the festival you will need the 13 digit code that is on your ticket. By creating an account you will then be able to use this to top up before you get to the festival and also through your smartphone over the weekend. If you don’t have a smartphone you can pair your wristband barcode and cashfree wallet by heading over to our website.

You can set up your account now here.

If you don’t have time before the festival to create an account, you can do so once on site using the 6 digit code on the back of your RFID wristband. The fastest way to top up on site is via the Boomtown app, there are dedicated WIFI top up zones at all main bars.

You do not need to set up an account to use this system, you can also simply receive your wristband and top up at our Top Up Bank, one of the 4 UMT locations (unmanned top up machines) or at any campsite hub when you are on site by card.

Refunds

After the festival is over, you must request a refund of your leftover money. No refunds will be made automatically. You can expect your refund to be in your account 7-10 days after your request.

You will have 2 weeks to request your refund from the date refund requests open.

Due to banking systems we are unable to refund any amount that is less than £0.50. These credits will be donated to our local charity partners.

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