Accessibility

Accessibility

Boomtown welcomes everyone into our community and we are working hard to make it as easy as possible for our citizens who have additional accessibility requirements to enjoy everything Boomtown has to offer.  We have a dedicated team who operate our accessible campsite, The Meadow, and offer practical advice and support at the festival.

The festival is a greenfield site and it can be challenging for everyone. It covers a large hilly area, which is made up of districts with main stages and smaller venues.  Provisions and partnerships are in place to ensure there is accessibility support available. These include medical facilities (fully operational hospital), viewing platforms and accessible site-wide toilets.

This page is dedicated to the public who have ongoing medical conditions and permanent disabilities.  If you are pregnant or have recent injuries or illness then please see our Medical & Welfare page for more information.

To request use of any of our accessible facilities or to arrange camping in The Meadow, please contact the access team.

** Accessibility info for 2021 on this page will be updated over the coming months.  In the meantime, If you have any specific questions or would like to sign up to receive updates about our accessible facilities, please contact the access team and they will be in touch directly.**

PA Tickets

How to apply for your PA ticket.

Applications for PA tickets will open on 1st October with the ticket release. 

If you need extra support on site, you can apply for a free ticket for a personal assistant to accompany you to the festival. We will ask to see documentation to confirm your eligibility, we currently accept a photocopy / scan of one of the following documents (dated within the past 12 months if DLA or Attendance Allowance).

  • Front page of entitlement letter for standard or enhanced rate PIP
  • Front page of DLA letter (no specific rate required) 
  • Front page of Attendance Allowance letter (no specific rate required) 
  • Evidence that registered severely sight impaired (blind) 
  • Recognised Assistance Dog ID card
  • CredAbility Access Card (with +1 )
  • War Disablement Pension letter

We recognise that the documents above are not definitive.  If you do not have any of these but wish to apply to use any of our access facilities, you are welcome to contact us so we can discuss your needs.

Follow these steps to apply for a PA ticket:

  1. Purchase your own ticket in the general sale, plus any campervan and car park passes you require.
  2. If you select any of the accessibility options during the transaction, the access team will contact you automatically via the email used for the booking.
  3. Alternatively, you can contact the access team directly to start the application process.
  4. The access team will check your documents, confirm the PA ticket and arrange any other access requests you may have.
  5. PA tickets are added to TheTicketSellers account with which you purchased your ticket. You can manage the name and details on the PA ticket at any time.

Please note, if you are paying by instalments, the PA ticket will not be issued to your account until the full price of your own ticket has been completed.

PA ticket applications close on 14th June 2021.

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The Meadow

The Meadow is a dedicated campsite with additional facilities suitable for Deaf and disabled citizens. If you would like to stay here you will need to request a pitch by contacting the access team. They can arrange your camping and ensure your entry and set up is as smooth as possible.

The Meadow has moved location for 2021. The new location is in West Camping and at a much closer proximity to all of the festival action! 

Campsite Facilities:

  • A daytime staffed campsite, with on-call response available at night.
  • Wide access toilets
  • Wide access showers
  • Hand washing facilities and freshwater points
  • Fridge to store medication
  • Wheelchair chair charging points
  • Hearing loop
  • Shuttle bus to/from the entry gate

Campervans & Caravans

The Meadow can accommodate tents, campervans and caravans within the normal campervan rules. You must be able to fit within a 8m x 5m pitch (including the towing vehicle) and depending on available space, tents may not be able to camp directly next to your campervan - but we will endeavour to accommodate everybody's needs as far as possible!

Group Size

Alongside yourself, your PA and any children in your group, you are welcome to invite up to 2 other friends or family to camp with you in the Meadow. This so we can prioritise space and facilities within the field for those with access needs. Simply contact the access team to apply for extra spaces. Please note, there is no childcare available at The Meadow.

Please contact the access team if you have any other questions about The Meadow camping or would like to discuss a specific access need.

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Getting Around

Boomtown is situated at Matterley Estate in Hampshire. It's a greenfield site on chalk downland which can be challenging. The festival is large and very hilly.

The site and walking routes are mostly grass, which can become muddy in wet weather. There are stone roads and metal trackways in some areas of the site. You are welcome to bring an electric wheelchair or mobility scooter (contact the Access Team to approve this in advance.) We also advise bringing a manual back up as the hills and terrain can use up a lot of juice!

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Viewing Platforms

We aim to provide disabled viewing platforms at our largest stages. Information on where these viewing platforms will be updated in the coming months

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Camping FAQs

Where is Meadow camping?

Information on the location of the Meadow camping will be available in the coming months. To find out more please contact the access team and they will be happy to help with any specific queries you have.

When does the Meadow open?

Information on when The Meadow’s open will be available in the new year. 

Can I bring a caravan or campervan into The Meadow camping field?

Yes, if you need to bring your campervan with you, please purchase a standard campervan pass, then contact the access team to arrange a swap to The Meadow accessibility campsite. We will arrange your pass and ensure your entry and set up is as smooth as possible.

Can my family and friends camp with me in The Meadow?

Yes, alongside yourself, your PA and any children in your group, you are welcome to invite up to 2 other friends or family to camp with you in the Meadow. Simply contact the access team to apply for extra spaces. Please note, there is no childcare available at The Meadow.

I need space to store my wheelchair in my tent. Can I bring a large tent, tipi or yurt? Yes, but please contact the access team to tell us what size structure you are bringing and when you plan to arrive so that we can make sure we have a suitable space left to fit you in. The Meadow also has a communal wheelchair charging and storage tent. managed by the Meadow team.

I am camping in another part of the Boomtown site with my friends. Can I still use the wheelchair recharging and any other facilities? Yes. Many people camp with friends in other parts of Boomtown and arrange for their electric wheelchairs to be charged at The Meadow. You will need a wristband to use The Meadow facilities, which can be arranged by contacting the access team.

Is The Meadow a quiet camping area?

The location of the Meadow is specifically chosen so that it ‘s easily accessible from the main attractions of the City. Boomtown is a lively event, with late-night venues and performances, we would advise that you bring earplugs if you have difficulty sleeping.

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Showers & Toilets FAQs

Are showers available?

The Meadow campsite has accessible showers and toilets. We also have a tap for hand washing and drinking water.

I have heard horror stories about festival toilets, please reassure me!

Boomtown recognizes the importance of adequate, hygienic toilet facilities for all visitors, especially those with medical conditions. We provide wide-access portaloo-type toilets situated throughout the site.

Wide access toilets are locked to ensure cleanliness - keys for accessible toilets can be arranged by contacting the access team.

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Power FAQs

My medical equipment needs electricity. Can you supply electricity to campervans?

We do not provide power for campervans as standard, but we can provide electricity for essential medical equipment that requires consistent or overnight power. Please contact the access team in advance to arrange this

Can I recharge my electric wheelchair?

Yes. Wheelchair re-charging facilities are available in The Meadow welfare marquee and on viewing platforms.

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Medical Provision And Medicine FAQs

I need to store my medicine in a refrigerator.

Refrigeration for medicine can be provided at The Meadow on request. If you have specific individual medical needs please contact the access team and we will check with the festival medical service. Please put your medicines in a plastic container with your name and contact details on it. 

Are there facilities for disposal of clinical waste?

Yes, but further information on this will be available in a few weeks.

If I get ill I may need emergency admission to hospital. Is this possible?

Boomtown has a fully operational hospital on site, full ambulance access and emergency exit routes. The Meadow campsites have 24/hr a day radio contact with Event Control who handle any emergency response required. Please make sure you carry medical information with you at all times and inform The Meadow staff of any concerns.

For more information on the medical and welfare facilities available on site, please see the Medical & Welfare page or email info@boomtownfair.co.uk for further info.

I may need to leave the festival to drive to a local pharmacy or for some other reason. Will I be able to be readmitted?

The festival gates open at 10 each day and close at 9pm. You can leave at any time but you will not be able to get back in after 9pm. 

Is there anyone who can help with personal care at The Meadow?

The Meadow team are not able to help with personal care, however we do offer Personal Assistance tickets. Please see the PA Tickets section above for more information.

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Ticket And Travel FAQs

I want to get to Boomtown by public transport. Is this possible?

Yes, check out the ticket page for a breakdown on all public transport ticket packages available. 

Who is the coach provider and do they have info for passengers with accessibility needs?

Our coach provider is National Express and all coach tickets can be purchased separately via our ticket page. For any information on their accessibility services please contact them via enquiry@nationalexpress.com or calling 0871 781 8181 (charges apply)

I am travelling by Train, what is the closest rail station?

The closest main rail station is Winchester which is about three miles away - National Rail Enquiries website has information for passengers with accessibility needs and the DPTAC also offers comprehensive advice for travellers with disabilities. 

I am travelling by car, how do I get to Boomtown?

The festival is held at the Matterley Estate near Winchester. Directions will be sent out via email with your ticket. 

I have a blue badge, what does that mean for me?

There are reserved blue badge spaces at all public car parks - You still need to purchase a car parking pass in advance on the ticket page. 

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General FAQs

Can I bring my dog with me?

No pets are allowed on site. The only animals permitted are assistance dogs and these are admitted on a case by case basis. Please contact the access team to approve your assistance dog in advance.

What do I need to do to bring my mobility scooter with me?

If you are planning to bring a mobility scooter please contact the access team to approve this in advance. You will be asked to sign an agreement for its use when on site.

What are ground conditions like?

Boomtown is a greenfield site and routes between stages are usually grass. If the ground conditions are muddy, electric wheelchairs will quickly run out of juice. We advise you to bring a back-up manual wheelchair that can be pushed if necessary. Boomtown site has a lot of hills! 

Will strobe lighting be used at Boomtown?

Yes, strobe lighting is used in the venues and outdoor arenas. This is integral to the production of our sets and stages. We will provide signs on any stages and venues using strobes. We also endeavour for stage managers to announce when they will be in use, but we cannot promise this. If you are affected by strobes or flashing lights, please communicate with venue staff, alternatively, you can talk to The Meadow staff who may be able to help.

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Contact

To request use of any of our access facilities, apply for a PA ticket or arrange to swap your car park or campervan pass to The Meadow, you can contact us by filling out our enquiries form:

Access Enquiries 2021

If you have any other questions or would like to discuss a specific access need, you can also contact the access team directly via access@boomtownfair.co.uk - Please bear with us for a response, we aim to get back to all enquiries within two weeks.

If your enquiry is related to using the online ticket system from TheTicketSellers (e.g. problems logging on to your account or updating your details) Please contact TheTicketSellers directly:  info@theticketsellers.co.uk / 0121 472 6688.