Cash Free

The system employed three levels of security to ensure that the chips cannot be cloned:

1. Triple Data Encryption Standard (DES) - the same high level security that is used in banking for credit and debit cards and in military field communications;
2. Native Encryption and password protection of the Near Field Chip (NFC);
3. In-built security features within the system that automatically detect and block any suspect behaviour. 

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Confidentiality and safety of personal data and customer transactions is our number one priority. Weezevent, who Boomtown has partnered with to provide the RFID technology, utilises servers that use the latest data encryption protocols (SSL and HTTPS among others).

Weezevent is certified by GlobalSign nv-sa, a certificate authority. Throughout any top-up transaction, you can check the validity of this certificate by clicking on the GlobalSign certificate icon in your browser's search bar, checking for the presence of the green lock, or HTTPS.

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No. The wristbands we use can only be detected by our access devices at the gates and by the payment scanners used by vendors from a few centimetres away and are not equipped with any GPS technology. 

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Both Boomtown and Weezevent fully comply with the General Data Protection Regulation. Full information on how the requirements are met can be found here -  

https://support.weezevent.com/en/data-protection-scope-and-definitions 

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We will treat your data in line with our privacy policy that can be found here. If you wish for your data to be deleted from the system you can request this by emailing cashfree@boomtownfair.co.uk.

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Your wristband chip is protected by a highly secure encryption that makes it impossible to copy or steal the information stored on it.

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Near Field Chip (NFC) devices, such as the RFID system, exchange data using a High Frequency (HF) radio wave. This is the same technology used to make a contactless payment with your bank card or via your smartphone using Apple Pay or Google Pay. The chip itself is passive, meaning it does not emit an electromagnetic signal, exposing you to no more risk than your contactless card.

If you have any concerns, we suggest you refer to the latest information provided by the government’s Health Protection Agency.

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Losing your wristband is like losing your wallet and your ticket, so keep it safe. If you do lose it or it gets stolen, you can go to the Cashless Bank and ask for a new one. You’ll be asked to show your ticket and be given a new wristband, but your new wristband won’t have any of the unspent money you had on your previous wristband. We will be unable to block the lost/stolen wristband if it has not been registered and likewise unable to transfer any of the unspent money that may have been on it.

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If your wristband is lost or stolen and you have registered for your online virtual account, we can block the lost or stolen wristband and transfer all your unspent money onto a new wristband for you. 

Please go to the Cashless Bank and ask for a new one. You’ll be asked to show your ticket and given a new wristband. You will be credited with the last known balance from your wristband. Boomtown cannot be held responsible for any balance spent between you losing your wristband and the festival issuing you with another one.

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If you have doubts about any past transaction, you can go to the Cash Free Bank in the festival and ask for your transaction history. You can also review and keep an eye on all your transactions you have made by reviewing your wallet in the Boomtown app. If you want receipts for any of your transactions, you will be able to access them via your online virtual account. 

Sometimes, due to connectivity issues of the devices used in the festival, there might be a delay in updating the transaction history that you see online. In this case, please wait an hour to two.

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There are a number of ways in which RFID is safer than carrying cards and cash - 

• Your RFID wristband will keep an itemised record of every purchase you make during the festival which you can view via your online account, allowing you to keep track of your expenditure.  
• If you lose your RFID wristband and you have set up an online account, we can block the lost wristband and transfer your unspent money onto a new wristband for you. If you lose your cash or someone fraudulently uses your bank card, we are unable to help. 
• The use of RFID wristbands has been shown to reduce the number of pick-pocketers operating at festival sites.
• Removing the use of cash and cards also reduces the need for physical contact during a payment which helps to reduce the transmission of infection.

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No you won’t. No charge is made to process refunds.

Yes, due to banking systems we are technically unable to refund any amount that is less than £0.50. These credits will be donated to our local charity partners.

After the festival is over, you can request a refund via your wallet in the Boomtown app.

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Manual top-ups are a one-time payment that adds money to your wristband with your selected amount. If you run out of credit in the festival, you’ll have to manually top-up again online or at the ‘totem poles’.

The homepage of your personal account will show you all the top-up options, which can include different top up amounts. You also have the option to create automatic top ups which will top-up your balance each time it reaches below a certain value.

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Simply scan the QR code on your wristband with your smartphone, and you'll be directed to a payment page to top up your account.

You can add money to your wristband online before the festival starts by setting up an online virtual account or by using your smartphone during the festival. If you would rather top up during the show you can do so at our top up machines or via the Boomtown app.

If the balance on your wristband is too low, you won’t be able to pay. The operator will ask you to top-up.

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You are able to check the remaining balance on your wristband, both before and after each transaction at any of the Boomtown bars, food and drink stalls, merchants, artisans and other services within the festival. If you have created an online virtual account, you can also check your balance via the Boomtown app.

For security reasons, the maximum amount accepted on the wristband at a time is £1000.

The cash free technology is incorporated into the chip on your festival entry wristband that you’ll receive when your ticket is scanned at the entrance of Boomtown.

If you do not want to create a personal account, you’re free to remain anonymous. Just walk into the festival and use the on site top up options to add credit to your wristband. The system will only identify you by your wristband number, with no personal data attached.

Registering an online virtual account is not mandatory but it is recommended as it does make the process easier. This includes the ability to top up online through your smartphone, enable auto top up, track your purchase history and easily replace your wristband with the balance intact if it gets lost. It also allows for easy refunds after the show.

No, using the Cash Free system is entirely free. You will not be charged for activating your account, topping up with credit or requesting a refund.

Radio Frequency Identification (RFID) refers to a wireless system comprising two components: tags and readers. This means your wristband will have an RFID chip (the tag) on it that will allow cash free transactions via trader scanners (the reader) inside the festival making your experience faster, safer and easier.

After the festival is over, you must request a refund of your leftover money. No refunds will be made automatically. You can expect your refund to be  in your account 7-10 days after your request.

You will have 2 weeks to request your refund from the date refund requests open. 

Any refund amount below £0.50 will be donated to our local charity partners.

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To create your account before the festival, you will need the 6 - or 18-digit code that is on your e-ticket. By creating an account, you will then be able to use this to top up using the Boomtown App. If you don’t have time before the festival to create an account, you can do so once on site using the 6-digit code on the back of your RFID wristband using the Boomtown App or a top-up point at the festival.

You can set up your account now here.

You have a bar code attached to your wristband which is linked to your ticket. You can top up your wristband by linking your wristband bar code to your account and topping up using the Boomtown app.

This cash free technology, provided by Weezevent, works entirely within a closed loop system eliminating the need for WiFi and banks to make payments. You will use your wristband at all of our pay points across the festival whenever you purchase a drink, food, merchandise or even to make a charity donation. It’s free to activate your account, to top up with credit or to receive a refund of any leftover money afterwards. The system is entirely free of charge!

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Boomtown is a cash free event. This means everything you pay for at the festival will be done using RFID technology that’s in your wristband.