Terms & Conditions

1. Admission 
2. Instalment Tickets 
3. Searches 
4. Age Policy 
5. General T&C's 
6. Coach 
7. Campervans 
8. Car Parking 
9. Private Hire
10. Camp Skylark
11. Camp Orchid, Pre-Pitched & Added Extras
12. Lost Property
13. Eco Bond
14. Media Policy 
15. Social media & other competitions

1 ADMISSION, TICKETS AND REFUNDS

1.1 In order to facilitate the security, safety and comfort of all guests, the Organisers and Premises Licence Holder reserve the right to refuse admission or evict from site

1.2 Upon booking your ticket(s) through our partner ticket agent, TicketSellers, you are agreeing to these Terms and Conditions. You will be emailed a Booking Confirmation. This is NOT your ticket. E-tickets will be emailed in June.

1.3 No admission without a valid e-ticket.

1.4 When purchasing your ticket you will be asked to provide your customer details, including a contact mobile telephone number. For more information on how we use your personal data please read our Privacy Policy here.

1.5 All tickets are non-refundable except if the festival is cancelled We shall only be required to refund the face value of the ticket where the festival is cancelled or postponed before it is started, or as required by applicable law. In the event of postponement of the festival before it has started, and where it  is rescheduled to another date, the ticket holder may elect to either use the existing ticket for the rescheduled date or apply for a refund. Refunds under these circumstances must be applied for within 3 months of the date of cancellation/postponement via our ticket provider, TicketSellers. Any refund requests must be made by the original purchaser of the ticket.

1.5A Cancellation or Postponement as a result of Covid 19. If the festival is cancelled or postponed before it has started due to the Covid 19 pandemic then you will be eligible for a refund in line with clause 1.5 above.  In the event of postponement of the festival before it has started, and where it  is rescheduled to another date, the ticket holder may elect to either use the existing ticket for the rescheduled date or apply for a refund. Refunds under these circumstances must be applied for within 3 months of the date of cancellation/postponement via our ticket provider, TicketSellers. Any refund requests must be made by the original purchaser of the ticket.

1.5B In light of the current COVID 19 pandemic, you understand that there are particular risks associated with attending any outdoor gathering (including the Festival).  We will take reasonable steps to comply with any relevant guidelines intended to reduce the spread of COVID 19 and we will make you aware of these measures. However, we cannot be responsible for the behaviour or health of other Festival attendees and cannot effectively ensure that no attendees at the Festival will have COVID-19. Accordingly, we will not be responsible if you catch COVID-19 at the Festival or for any illness or death of any Festival attendees caused by COVID 19.

1.5C  You understand and accept that you will be attending the Festival and using any facilities on-site at your own risk.   

1.5D To help us to reduce the spread of COVID 19, we ask that you:

  1. do not attend the Festival if*:
  2. you have tested positive for COVID 19 within 14 days of the commencement of the Festival;
  3. you display any symptoms of COVID 19;
  4.  you live with somebody who displays symptoms of COVID 19 or who has tested positive for COVID 19 within 14 days of the commencement of the Festival; or
  5. you are otherwise required to self-isolate.

*note that where there is a conflict between any of the provisions in this paragraph and any updated government guidelines, the updated government guidelines will apply ;

  1. follow all guidelines and/or entry requirements notified by us to you and which will apply to your attendance at the Festival. This may include testing on entry or prior to attending the Festival. We may be required to amend our guidelines before or during the Festival and ask that you comply with any updated guidelines notified to you;
  2. follow all government guidelines (which may be updated from time to time);
  3. download and use the government’s official COVID 19 tracing app or provide your contact details to a member of Festival staff as directed upon entering the Festival for the purpose of notifying you where you may have come into contact with somebody who has tested positive for COVID 19;
  4. you notify us if you test positive for COVID 19 after attending the Festival so that we can notify attendees who may have come into contact with you whilst at the Festival.

1.5E  You understand that we have the right, at our complete discretion, to:

  1. refuse entry to any attendee who we reasonably believe may display COVID 19 symptoms or who may not have followed Government guidelines or our guidelines or entry requirements;
  2. require that any attendee leaves the Festival where we reasonably believe that they may not be complying with these terms or any of our or Government guidelines in force in relation to COVID-19.

1.6 We reserve the right to make alterations to the time, date, duration and venue of the festival in the event of unforeseen or other circumstances, including (but without limitation) Force Majeure, safety and security concerns or decisions from authorised persons or other competent authority. 

1.7 Unless otherwise agreed at our sole discretion, a ticket will not be exchanged or refunded if: 

  1. a)     after the festival has started, it is stopped for any reason and is not completed; 
  2. b)     on any day of the festival, the start time is delayed for any reason; 
  3. c)     the start time (but not the date) of the festival changes after the date the ticket was purchased; or 
  4. d)  the ticket is used for entry into the festival

1.8 Tickets are in the form of barcodes and will be scanned upon entry; once a barcode has been scanned and swapped for a wristband it cannot be used again.

1.9 The first scanned ticket to arrive at the event will be allowed entry; any subsequent ticket with the same barcode will be denied access. Please treat your ticket as you would cash, the organisers accept no responsibility or liability for any inconvenience caused by the unauthorised duplication of a ticket. Do not post images of your barcode on social media.

1.10 Admission is at the ticket holder’s own risk. The Organisers and Premises Licence Holder will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles, if the cause is due to the negligence of the ticket holder or the unforeseeable actions of other patrons or third parties.

1.11 TicketSellers are our only authorised ticket agent. Do not buy tickets from other third party sources, as we cannot guarantee entry or ensure these tickets are genuine. Invalid or duplicate barcodes will not be allowed entry into the festival site.

1.12 The name on your ticket must match your ID. After initial purchase, the ticket holder name may be updated a maximum of two times. If you purchase a ticket from a friend, you must ensure that they update the name on the ticket. Tickets without a genuine name will not be allowed entry.

1.13 If you wish to sell your festival entry ticket you can do so via TicketSellers resale platform. Look for the button when you log into your TicketSellers account. If your ticket sells you will be refunded (minus the booking fee) however, if it does not sell you will not be refunded and the ticket is still yours. 

1.14 Do not sell your ticket via any other platform or you will be at risk of invalidating the ticket. 

1.15 In the event of cancellation of the festival, only the face value of the ticket will be refunded and not the booking fee.

1.16 Wristbands removed from the wrist, tampered with, lost or missing will be rendered invalid and will not be replaced. Those without valid wristbands will be removed from the site. All wristbands issued by Boomtown 2021 remain the property of Boomtown Festival UK Ltd until midday Monday 16th August 2021.

Wednesday and Thursday Entry 

1.17 A standard  ‘Festival Entry ticket’ is only valid from Thursday 12th August - Sunday 15th.

1.18 A ‘Festival Entry ticket + Wednesday upgrade’ is valid from Wednesday 11th August - Sunday 15th. 

1.19 ‘Wednesday upgrade’ tickets are only valid with a standard ‘Festival Entry ticket’. 

1.20  A ‘Wednesday upgrade’ ticket will change your existing ‘Festival Entry ticket’ to a ‘Festival Entry + Wednesday Upgrade ticket’, combining these into 1 e-ticket with 1 bar code. If you buy a Wednesday upgrade ticket in June onwards after your standard Festival Entry e-ticket has been sent to you, you will receive an email stating your original Festival Entry e-ticket barcode is no longer valid and will be replaced with a Festival Entry + Wednesday Upgrade e-ticket barcode. 

1.21 Wednesday is a set up day only with minimal entertainment scheduled. Only some parts of the festival site will be open to the public. Music programming starts on Thursday with all of the main stages opening from Friday. 

Personal Assistant Tickets

1.22 Personal Assistant (PA) tickets must be agreed in advance on receipt of relevant proof of eligibility, the PA will receive an e-ticket in their name and must provide valid ID on entry.

1.23 PA tickets are valid from Wednesday 11th August - Sunday 15th.

1.24 Personal Assistants must be over 18 to accompany an adult ticket holder OR children or teens acting as carers must also be accompanied by a responsible adult other than the adult they are directly caring for.

1.25 One Adult Festival Entry ticket must be purchased before a PA ticket can be added to the order. 

1.26 If paying by installments, the PA ticket will only be issued once the full price of the festival entry ticket has been paid.

1.27 Applications for PA tickets close on 14th June 2021.

2 INSTALMENT TICKETS

2.1 Following the initial deposit, 3 further instalments will automatically be taken on set dates as detailed in your confirmation email from TicketSellers. . If required, you can update your card details at any time with TicketSellers.

2.2 If you fail to make the instalment payments then your ticket may be cancelled and you will not be eligible for a refund. This includes coach travel tickets.

2.3 This agreement is not cancellable by you and all payments made by you are non-refundable except in the case of event cancellation.

3 GATE SEARCHES AND CONFISCATED ITEMS

3.1 Boomtown runs a rigorous search operation at the gates, and you should expect to be searched on entry. This may include clothing/bag searches at the gates, onsite or when leaving. Please note that intimate body searches can only be carried out by the police.

3.2 Drugs dog units will be searching on gates at ALL TIMES. 

3.3  Boomtown has a No Drugs Policy regarding the possession, use or sale of illegal drugs. This includes Nitrous Oxide and all other products banned under the New Psychoactive Substances Act 2016. 

CBD 
In order for the security staff at the gates to determine whether a bottle of oil is CBD, and therefore legal, we require for the bottle to be sealed (and never to have been previously opened), and a commercially labeled product that clearly displays the CBD and THC content information. At the entry gates, if the product has been previously opened, fails to display the content information, or is suspected by the search staff of being any substance other than CBD, security staff may treat it as a contraband item, and confiscate it. Within the festival site, security will be looking at the content information to determine legality.

CBD reflects the current national approach, however, it is important to note that Government departments are currently reviewing these products, and if there is any change in the regulations, Boomtown's position will by necessity change accordingly. Any such changes will be communicated via our Ts & Cs and on our website, so if you plan to bring CBD to the festival, you are advised to check our website prior to the event for any updates. 

3.4 Prescribed medication should be declared before entering the search and entry points. Medicine should be in its original packaging and the ticket holder must bring a copy of their prescription in their own name.

3.5 Boomtown has a zero tolerance policy regarding spray cans and marker pens. 

3.6  Additional prohibited items include: knives (including locking knives); sound systems; glass bottles (EXCLUDING make-up and perfume); fireworks; explosives; BBQs; smoke and gas canisters; air horns; flares; weapons or potential weapons; laser devices; unofficial drones and UAVs; sky lanterns; paraffin lamps, candles, generators, chemical toilets (except where fixed within live in vehicles), unofficial hi-visibility clothing/tabards, open bottles of any kind of liquid that can be consumed.

3.7 This list is not exhaustive, Boomtown reserves the right to confiscate any potentially harmful items or substances at our discretion. Please be aware that work tools, ladders, 2-way radios etc can be deemed a potential security breach and Boomtown reserves the right to confiscate such items on entry to the car parks or festival gates. Please check your vehicle before packing and remove any items that can present a safety or security risk.  

3.8 At the search and entry point, ticket holders will be given the opportunity to give up (AMNESTY) prohibited items in their possession prior to search. Once passed the Amnesty area, any person found in possession of prohibited items may be refused entry or evicted, and will have the item confiscated, and not returned. . 

3.9 E-cigarettes are allowed. E-cigarette liquid is only allowed if it is sealed and easily identifiable. If it can’t be identified or the seal is broken, it will be confiscated.

3.10 Camping stoves using small, disposable gas canisters are permitted. Please only bring enough for your needs over the weekend. Excessive quantities may be confiscated. In the event of very hot weather / dry ground conditions we reserve the right to prohibit the use of camping stoves for safety reasons.

3.11 Signs or materials displaying discriminatory, derogatory or offensive messages, slogans or images  are not permitted.

4 AGE POLICY

4.1 Challenge 25 operates on all gates as well as all bars. If you have purchased an adult ticket and are fortunate enough to look under the age of 25, you will be required to provide ID that proves your age. If you cannot provide ID that is valid and in date, you will be refused entry into the festival site.

4.2 Accepted ID includes: photographic driving license, proof of age card with PASS hologram or a passport. Photocopies will not be accepted.

4.3 Teens are the responsibility of their appointed adult at all times whilst at the festival. Whilst we do not expect older children and teenagers to be with their parent or guardian at all times, we do expect them to camp together, and for the child/teenager to know the location of their adult, and have means of contacting them, or agreed meeting points. Well-behaved children/teenagers are most welcome at Boomtown, however, we will take action to return teenagers who are considered to be intoxicated, displaying antisocial behaviour or felt to be vulnerable, to their adults, who will be informed that failure to monitor the behaviour and activities of their teens will result in both their and their teen’s eviction from site. 

4.4 Unaccompanied teens (aged 13-17) will be refused entry at the gates. Accompanying adults must be 30 years old or over, must have completed the online booking form and have bought the teen ticket in advance. Teens must be accompanied by an adult on each occasion they enter and leave the festival. 

4.5 Any unaccompanied child (aged 12 years and under) who is not able to locate or contact their adult will be treated as a found child and accompanied to welfare.

4.6 Any unaccompanied teen found on site who is unable to identify or locate an appointed adult over the age of 30 years onsite will be removed to the youth services tent in the Eviction Compound, where collection from site will be arranged. 

4.7 A parent/guardian aged 30 or over can accompany a maximum of 2 teens.

4.8 Only persons aged 18 or over on their first day of attending Boomtown Festival (Wednesday 11th or Thursday 12th August 2019) may enter the festival using an Adult ticket. Any person under the age of 18 who has purchased an Adult ticket rather than a Teen ticket will be refused entry into the festival and will not be entitled to a refund.  So please ensure the correct ticket is purchased for your age at the time you will be attending the festival.

4.9 Only persons aged 13-17 on their first day of attending Boomtown Festival (Wednesday 11th or Thursday 12th August 2019) may enter the festival using a Teen ticket. Any person aged 18 or over who has purchased a Teen ticket rather than an Adult ticket will be refused entry into the festival.

4.10 ID checks will be carried out at the entry gates for anyone who looks under 18 years old.

4.11 Child ticket holders can only enter the festival with the parent/guardian who purchased their tickets, who is then responsible for them throughout the event. Each parent/guardian may accompany 3 children. 

4.12 Some venues and performances may contain adult content, and access to children or under 18s will be restricted. Full details of which venues this applies to will be detailed on the website nearer the show.

5 GENERAL

5.1 The artist and performer line-up and all billed attractions are subject to change at any time without notice.

5.2 Strictly no trading or other commercial activity by any ticket holder will be allowed on the festival site without the organiser’s prior written consent.

5.3 Boomtown accepts no responsibility for goods or services purchased from third party traders.

5.4 As a condition of sale, the ticket holder consents to being filmed, photographed and recorded for television, feature films, radio, webcast and other public broadcast and/or for any video/DVD or by onsite CCTV cameras and recordings for safety and security purposes.

5.5 Tickets cannot be used as part of any marketing, media or sales promotion whether commercial or non-commercial without prior written permission of the event organisers.

5.6 The marks, Boomtown and the Boomtown logo, are registered United Kingdom and European Community trademarks and may not be used without the express written permission of Boomtown Festival UK Ltd.

5.7 There is a limit to the amount of alcohol you can bring on site. You may bring up to:

  • 16 x 440ml cans of lager/cider/beer OR
  • 18 x 250ml cans of premixed spirit drinks OR
  • 3-litre box of wine OR
  • 7 litres of cider/lager/beer in plastic bottles or cans
  • Plastic or glass bottles of spirits are not allowed.

You may bring this with you on first time entry to the festival only. There is NO RE-ENTRY with alcohol. The licence states that no glass is to be brought onto site for safety reasons. No opened bottles can be brought on to site – you can bring sealed plastic bottles of water or soft drinks. Any opened bottles will be confiscated on entry to the festival.

5.8 If you are arriving in a live-in vehicle, please be aware that we will not allow in any sort of unsealed container of liquid.

5.9 In accordance with Smoke Free Regulations, the tented arenas and other areas of the festival are designated No Smoking areas (this includes e-cigarettes). Failure to comply with these regulations and event signage may result in ejection.

5.10 If you are caught urinating or defecating in places other than a toilet, you run the risk of immediate ejection from the festival site.

5.11 Please use bins and recycling points provided.

5.12. Anti-social behaviour will not be tolerated and anyone found acting in such a way will be immediately ejected without refund.

5.13 For the safety of yourself and others it is forbidden to access areas that are restricted. This includes climbing lighting masts, fences, stages, roofs and other apparatus or constructions. If you are caught doing this you will be ejected from the festival without refund or compensation.

5.14 Strictly no animals (with the exception of assistance dogs) will be allowed on the site.

5.15 Assistance dogs must be declared in advance to the access team who, once approved, will provide an authorisation letter to be shown on the search and entry points.

5.15 Mobility scooters must be declared in advance to the access team. You will be asked to sign a condition of use disclaimer outlining what is expected as safe use of mobility scooters one a busy festival site

5.16 Warning: exposure to loud and excessive music may be damaging to your hearing.

5.17 Pyrotechnics, lasers, smoke machines, strobe lighting and special effects may take place during some performances.

5.18 Parents are reminded that some areas of the festival, especially immediately in front of the stages, are inappropriate for children.

5.19 Boomtown reserves the right to add to or amend these Terms from time to time. Amendments will take effect when posted on the Boomtown website www.boomtownfair.co.uk. Please check the FAQs section regularly for changes and to ensure you have up to date information as you are bound by these terms and conditions. If you purchase a ticket after any amendment to these Terms, you agree to be bound by the updated version of these Terms.

6 COACH PACKAGES

In booking a Coach & Festival Ticket package, you agree to the following:

6.1 You must not book a coach package unless you are certain you will be able to travel on the coach you have selected.

6.2 Travel on your chosen coach is mandatory in order to receive your festival wristband.

6.3 Under no circumstances can a coach package be exchanged for a standard admission ticket, or other ticket types.

6.4 You must present your Travel Ticket AND your Festival Entry Ticket on the coach in order to be validated to receive your festival wristband on arrival at Boomtown.

6.5 You must present a photo ID in order to board the coach.

6.6 If you purchased a coach ticket for 2020, this ticket is still valid and will be carried over to Boomtown 2021 unless you requested a refund. Your ticket will be the same day and time, however if you wish to amend the day or time of your coach ticket you can do so free of charge until 31st December 2020 directly with Ticket Sellers.

7 CAMPERVANS

7.1 Each person in the campervan must have a Festival Entry Ticket.

7.2 Drivers of towing vehicles will only be allowed entry with a valid Festival Entry Ticket.

7.3 You must be able to fit all vehicles, towing vehicles, towbars and living space within 8m x 5m pitch. If you require a larger space than this, you may purchase two spaces.

7.4 Once your vehicle is in place, it must remain static. Anyone found moving a vehicle may be evicted from site.

7.5 No tents may be erected in the Campervan Field for fire safety reasons. There is a specific distance required between vehicles for fire safety, therefore, small awnings will be allowed provided there is sufficient space between the awning and the neighbouring pitch. Your cooperation is required if you are asked to remove your awnings by a member of staff or a fire officer.

7.6 Stewards will park you in position, please follow their direction and keep fire lanes clear.

7.7 No trading is permitted from caravans or camper vans.

7.8 No sound systems are to be operated in the Campervan Field. Anyone found operating such systems may be evicted.

7.9 Compost toilets are provided in the Campervan Fields and we recommend that attendees use these toilets rather than their own chemical toilets. If you are using your own chemical toilet, please note you must take the waste away with you. There are no facilities for accepting chemical waste and it must not be poured into the compost toilets. It is illegal to pour this waste onto the ground, into a sump or stream and anyone found doing this will be evicted from site and face a fine from the Environment Agency.

7.10 Whilst every effort will be made to accommodate campervans/caravans in your preferred site, Boomtown reserves the right to provide alternative facilities in the event of adverse conditions.

7.11 All litter must be cleared from your pitch and put into bins provided or taken home with you.

7.12 Towing vehicles must fit within your pitch. You cannot park your car elsewhere.

7.13 Cars are not deemed as live-in vehicles. Only converted live-in vans, campervans, caravans or trailer tents are classes as live-in vehicles.

7.14 There is no electrical hook up and generators are not permitted on site.

7.15 Security staff patrol the Campervan Field and there is a campsite hub should you have any concerns or questions. Security reserves the right to evict persons from the Campervan Field if they do not adhere to the terms and conditions.

7.16 Smaller refillable gas bottles are permitted where these comply with applicable gas safety regulations and fire safety. We will provide more details with regard to bringing gas bottles into the festival campsites when your tickets are sent out. Please ensure you read these details carefully prior to attending the festival site.Small travel camping gas stoves (handheld disposable cylinder type) are usually permitted, however we reserve the right to also prohibit these if site ground conditions deem it to be necessary where there is a safety or fire risk.

7.17 To book a pitch in the Family Campervan area you must also purchase a child festival entry ticket. This area is reserved for families with children only. If you do not have children with you then you will not be allowed to camp here.

7.18 Campervan pitches in The Meadow accessible campsite must be agreed in advance with the access team. If agreed, your campervan pass will be swapped to a Meadow Campervan pass.

7.19 All vehicles must vacate the festival site on Monday 16th August 2020. Any vehicles left onsite after this time may be removed and scrapped. All reasonable efforts will be made by Boomtown to locate the owner and remove the vehicle before this takes place.

8 CAR PARKING

8.1 Car Parking passes can be purchased in advance until 12 noon on 22nd June 2021.

8.2If you have bought a car park ticket your pass will be posted to you. Please make sure you have updated your delivery address via your TicketSellers account by 12 noon on 22nd June 2021 to ensure your pass is delivered to the correct address. Passes are sent out by trackable delivery service and must be signed for. If you are not at home when the pass is delivered you must follow the instructions on the card left by the carrier to arrange collection/re-delivery.

8.3 Your pass must be fixed to your windscreen prior to arriving at the festival site.

8.4 You must ensure the QR code is visible to allow it to be scanned on arrival and the pass must be the correct pass for the day that you intend to arrive. If you have a Thursday pass but arrive on Wednesday, for example, you will not be permitted entry. 

8.5 Failure to display your car park pass may incur charges at the gate for a new pass and the cost of the original pass is non refundable.

8.6 Vehicles are parked entirely at owner’s risk. Boomtown Festival will not be held liable for any loss or damage howsoever caused.

8.7 Unless you have bought a car park pass for a specific area (such as Camp Skylark, Family camping) all car parking is not pre-designated and will be allocated on arrival at our discretion. 

8.8 Blue badge holders must purchase a car park ticket. Display your car park ticket and blue badge clearly in your windscreen to be directed to the blue badge parking areas.

8.9 Where you have bought a car park ticket for a specific area, we endeavour to make every effort to accommodate this however we reserve the right to vary your parking location due to ground conditions, safety or operational reasons.

8.10 Any vehicle left on site after the festival has ended on Monday 16th August 2021 may be removed and scrapped. All reasonable efforts will be made by Boomtown to locate the owner and remove the vehicle before this takes place.

8.11 To purchase a family car parking pass you must have also purchased a child festival entry ticket.

9 PRIVATE HIRE COACH

9.1 Anyone wishing to drop off a group in a vehicle of 18 seats or over must book a private hire coach slot in our designated coach park using the link provided on our travel page. 

9.2 Each booking covers both arrival and departure to Boomtown for ONE vehicle only. The 30 minute departure slot must be adhered to as space is strictly limited. Any coach arriving outside its slot cannot be guaranteed access. If you are making arrangements for multiple vehicles you must make a seperate booking for each one.

9.3 Peak arrival times are listed on our travel page. We advise trying to avoid peak times as you may have to wait to alight from your vehicle until space is available.

9.4 Strictly no drop off or collection on the public roads or outside of the designated drop off area is permitted. Follow the directions given by traffic marshalls and the police.

9.5 There are no facilities for coaches to wait or take breaks on site. Any driver needing to take a statutory break must do so away from the site. 

9.6 Bookings are non refundable and non transferable except where in line with clause 1.5.. You may be eligible for a refund if the event is cancelled.

9.7 The Private Hire Coach booking system is only available for coaches hired by private individuals and not for commercially operated services. Only commercial services run by our nominated transport partners are permitted.

9.8 Boomtown cannot be held liable for any costs incurred with the coach company booked by the hirer.

9.9 You will be sent a routing pass for your private hire coach booking in June. Please print this out and ensure your driver displays it prominently on their window at least 10 miles from site so you can be routed correctly. The routing pass has a unique barcode which will be scanned on entry. Only the first scan of the barcode will be valid. As with all tickets treat the barcode as you would cash.

9.10 Anyone arriving to the festival site without a return slot booked will be assigned a departure time from those remaining. Each time slot is strictly limited and peak departure slots sell out fast so advance booking is highly advised.

10 CAMP SKYLARK

10.1 All bookings for Camp Skylark accommodation and equipment will be handled by Boomtown Festival UK Ltd as the only authorised agent for these bookings.

10.2 Payment is to be made in full in advance at the price advertised at www.boomtownfair.co.uk at the time of booking.

10.3 Only persons with Camp Skylark accommodation may obtain a Camp Skylark Resident  Wristband. Any persons found in the Camp Skylark resident area without accommodation will be asked to leave. 

10.4 You will only be allowed access to Camp Skylark with a Resident Wristband which must be purchased separately. Resident Wristbands must be purchased by the lead booker who purchased the accommodation.

10.5 A returnable deposit of  £100 is payable at the time of booking. Following the onsite checkout process where no damage has occurred your deposit will be reimbursed by TicketSellers onto the card you paid with, within 30 working days. 2021

10.6 Festival Entry tickets must be booked separately.

10.7 It is your responsibility to check that the accommodation and equipment provided corresponds to your booking and to notify a member of the Camp Skylark staff if anything is missing / faulty / incorrect at the time of check in. 

10.8 Once you have checked into your accommodation, the rental of your Camp Skylark accommodation begins and the Camp Skylark accommodation and equipment will be your sole responsibility. 

10.9 You must vacate your accommodation by 11am on Monday 16th August 2021. Failure to check out by this time may result in the loss of your deposit.

10.10 You must follow the Camp Skylark check out procedure when departing.  A member of staff will check your accommodation and any damaged or missing items will be identified. Damage, theft or breakage may result in part or full loss of your deposit or, in the case of serious misuse of equipment, you agree to pay, in full, all replacement or repair costs as set by Boomtown.

10.11 Neither Camp Skylark or the event will be held responsible for any loss or damages incurred by the use or misuse of the Camp Skylark accommodation you have rented, howsoever caused.

10.12 You must not use cooking or other gas appliances of any kind inside your accommodation. You must not use naked flames.

10.13 Neither Camp Skylark or the event will be held responsible in the case of theft of personal items, injury or death.

10.14 Camp Skylark bookings are non-refundable.

10.15 If you purchased a Camp Skylark wristband and accommodation for 2020, these tickets are still valid and will be carried over to Boomtown 2021 unless you requested a refund

11 CAMP ORCHID, Pre-pitched and Added Extras

11.1 Phone Charging and Lockers can be purchased through the Boomtown Website, TicketSellers or direct with Charge Candy and ELS.

11.2 Payment is to be made in full in advance at the price advertised at www.boomtownfair.co.uk at the time of booking.

11.3 Festival Entry tickets must be booked separately.

11.4 You must not use cooking or other gas appliances of any kind inside your camping structures in Tangerine Fields or Camplight. Naked flames are strictly prohibited.

11.5 You must vacate your accommodation by 11am on Monday 16th August 2021.

11.6 Neither Tangerine Fields, Camplight or Boomtown will be held responsible for any loss or damages incurred by the use or misuse of the accommodation you have rented, howsoever caused.

11.7 To access Camp Orchid you must have purchased a Camp Orchid Wristband in advance from Boomtown Ticket Platform. You must also purchase a festival entry ticket.

11.8 All tickets are non-refundable except where in line with clause 1.5.

11.9 If you purchased any of these tickets for the 2020 event, these tickets are still valid and will be carried over to Boomtown 2021 unless you requested a refund.

12 LOST PROPERTY

12.1 Lost and Found property is being managed on site at the Information points and campsite hubs . Please report all lost items here as soon as you can and check here before leaving site to be reunited with your property if found during the event. All found property should be handed in at these Information Points too.

12.2 After leaving the site a Lost Items form will be posted on the Boomtown website to register any lost items. If these have been found you will be contacted to arrange payment for postage to be reunited with your items, with costs starting at £10 per item to cover postage, packaging and recorded delivery.

12.3 Any found items will be kept by Boomtown’s Lost Property contractor for 2 weeks after the festival.  After this point, all items will be donated to charity or disposed of safely/securely. All reasonable efforts will be made to reunite the lost item with its owner before this takes place.

13. ECO BOND

13.1 ​A £10 Eco Bond is added to each entry ticket. This is your bond to the environment and to help reduce the amount of campsite waste that gets sent to landfill. 

13.2 The Eco Bond is fully refunded on-site; in exchange for bringing one full bag of mixed dry waste and sorting it at the Eco Bond hub. 

13.3 Eco Bond Hub locations and opening - closing times will be printed on your Entry Ticket and in the Essential Guide.

14 MEDIA POLICY

14.1 By entering the festival site you agree to grant the Festival permission to use your image in any publicity, marketing or promotional materials.

14.2 Filming and Photography is allowed throughout the public site for personal use, we ask that you do it respectfully and to observe data protection law. Photography and filming for commercial purposes can only be undertaken with the prior written approval from Boomtown Festival and you must not sell any photography or moving images from the Festival for commercial or other gain.

14.3 Anyone using cameras or filming equipment (including all mobile devices) are expected to be courteous to their fellow festival attendees and ask permission before taking any up close shots.

14.4 Please do not hold up your phones / tablets etc. for the entirety of a set, this is pretty annoying for the people behind you and we guarantee you will enjoy it so much more through your own eyes rather than a tiny little screen! And DO NOT bring selfie sticks.

14.5 Strictly no filming or photography is allowed in the family areas or family camping unless issued with a specific media pass, or they are your own children. Across the rest of the public site, permission from a parent or guardian needs to be granted before photographing any children.

14.6 If you are found to be using films / photos to make a profit onsite, your equipment may be confiscated and you run the risk of being ejected from the festival immediately.

14.7 Photographs or moving images taken at Boomtown cannot be included in any sponsored programme or in any form of advertising without specific approval. 

14.8 Photography is restricted or prohibited in certain areas: family camping, children’s areas, welfare and medical areas, the main entry gates, security and police compounds and all backstage areas.

14.9 Unauthorised filming or recording in any of the artist performance areas is strictly prohibited without prior consent. We may agree to specific broadcast or filming requests where the content and the end usage is pre-agreed. Each request will be looked at on a case by case basis by the press team

14.10 No broadcaster or filming company may record any performances without Boomtown’s and the artists and record label’s prior permission.

14.11 The unauthorised use of drones is strictly prohibited No broadcaster or filming company may use film with drones. This is not allowed on site before, during or after the Festival.

15 SOCIAL MEDIA AND OTHER COMPETITIONS

15.1 To qualify for the draw, each entrant must follow the instructions in the specific Facebook or Instagram post.

15.2 All entrants MUST be 18 years or over.

15.3 If a slogan competition, then the slogan must be submitted in the comments section on Boomtown wall.

15.4 For a ‘like’ and ‘share’ competition the entrant must ‘like’ the post and then share on their his/her wall before the specified deadline

15.5 Only a ‘share’ that can be seen by Boomtown will qualify.

15.6 Each person is only entitled to one entry. (multiple likes and shares, or slogans will not increase chances of winning!)

15.7 The competition closing date is final, and no further entries after this date and time will be counted.

15.8 The winner will be contacted by a member of Boomtown staff within 28 days of the competition closing.

15.9 The winning prize is not refundable, non-exchangeable and non-transferable.

15.10 The winner must claim the prize within 7 days and provide us with full name, email address and postal address.

15.11 The winner will be picked at random by a member of Boomtown staff.

15.12 Boomtown reserves the right to cancel this campaign and draw without prior notice.

15.13 Boomtown staff and relations are not eligible to win.

15.14 This competition is run solely by Boomtown.

15.15 Any competition that runs in any other media are subject to the terms and conditions provided or to which you are referred to at the time of entering the competition.

If you have any queries on any of the above terms and conditions please get in touch with us directly via info@boomtownfair.co.uk