Everyone is welcome at Boomtown.
We follow the Social Model of Disability, which recognises that people are disabled by barriers in society rather than by their impairments or health conditions. We aim to identify and reduce as many of these barriers as possible so that Deaf and disabled people and people with long-term health conditions can experience the festival in their own way.
Boomtown takes place on a large outdoor greenfield site. Despite the adjustments and facilities we provide, some barriers will remain. The site includes steep hills, long distances, uneven ground, grass, sand, and mud or dust depending on the weather. The festival environment can also involve large crowds, queues, loud music and bright or flashing lights.
Our accessible facilities are provided for Deaf and disabled people and people with long-term health conditions. They are not intended for temporary circumstances, such as a recent injury, short-term illness or pregnancy.
Accessibility customers should purchase their Boomtown ticket through the standard ticket booking process. Accessibility provisions, such as Essential Companion tickets, accessible camping, accessible parking, accessible transport and viewing areas, are then requested separately through the accessibility process once the form opens on the 1st February.
Accessibility requests for Boomtown 2027 open on 1 February 2027 and close on 1 July 2027.
The request process has two separate steps:
This form is for accessibility customers only, if you are a crew member or artist, please email us for the correct form on: accessibility@boomtownfair.co.uk
4. Site Description
Site Layout
Boomtown is spread across a large valley site with three main areas:
Downtown: Located in the main bowl at the bottom of the site, close to The Meadow Accessible Campsite. Downtown is home to venues and districts including Hydro XL, Area 404 and Botanica.
Hilltop: Located at the top of a steep hill overlooking Downtown. Hilltop is home to areas including Anara, Thrutopia, Old Town and Grand Central.
Lion’s Den Amphitheatre: Located on the other side of Hilltop from Downtown. Lion’s Den is a large, natural outdoor amphitheatre set within its own bowl, with sloping and uneven grassy terrain.
Travelling between Downtown, Hilltop and Lion’s Den involves steep uphill and downhill journeys. Distances across the festival can be significant, and the ground may be uneven, dusty, muddy or slippery depending on the weather.
We recommend familiarising yourself with the site map before arriving and considering the distances and terrain when planning your day.
An accessible shuttle bus service operates around the site. However, journey times and waiting times can be long, particularly during busy periods and arrival days. Temporary road closures may also be introduced to manage crowd movement and keep people safe, which can delay or interrupt the service.
Please allow plenty of time when travelling between areas.
Crowds & Queues
As a large festival, Boomtown can become very busy, particularly during peak arrival times and when popular performances begin or end. You may experience crowds and queues when entering the festival, moving around the site or accessing popular venues and areas.
An accessible accreditation and wristbanding lane is available when entering the festival. This provides a more accessible entry route but does not guarantee immediate entry or allow customers to bypass all queues. The lane leads into the main security search, so waiting times may still apply, particularly during peak arrival periods.
Accessible facilities and services may also have queues at busy times. We recommend allowing additional time and, where possible, travelling outside peak periods.
Sensory Access
Boomtown is a vibrant and highly stimulating environment, with loud music, bright and flashing lights, performances, strong smells and large crowds. We provide several calmer spaces and facilities for people who may need a break from sensory stimulation.
Sensory Space: A dedicated space where you can step away from the main festival environment and take time to regulate and decompress. Its location and opening times will be confirmed closer to the festival.
Ground-Level Viewing Areas: These can offer a calmer and less crowded place to enjoy performances while remaining part of the atmosphere. They are not available at every venue and may still become busy.
The Meadow Accessible Campsite: Includes quiet rest areas where accessibility customers staying in The Meadow can relax, recharge or take a break from sensory stimulation.
Thrutopia: A peaceful and reflective area designed for relaxation and decompression.
The Retreat: A natural woodland space offering shade, calm and some relief from the busier areas of the festival.
Locations and opening times may change. We recommend familiarising yourself with these areas using the festival app and accessibility map once the 2027 layout is confirmed. The accessibility map will be sent to approved accessibility customers shortly before the festival.
Terrain
Boomtown is a large, hilly greenfield site with grass, woodland, sand and dirt tracks. Surfaces may be muddy/uneven in wet weather and dry/dusty in heat.
While the site itself is hilly, The Meadow Accessible Campsite is relatively flat compared to the rest of the site. However, as Meadow has expanded some of the terrain is now on a slope.
Pathways and Distances
The 2027 layout and campsite locations have not yet been confirmed. However, the following general examples from 2026 give an idea of Boomtown’s scale:
Journeys from arrival gates or car parks to campsites ranged from approximately 350 metres to more than 2 kilometres.
Some campsites were around 200–850 metres from their nearest main arena or viewing platform.
Travelling from a campsite to key festival areas could involve a journey of approximately 500 metres to 2 kilometres.
Travelling across the Downtown bowl was approximately 550 metres.
Journeys between viewing platforms ranged from approximately 300–850 metres.
Travelling between Downtown and Hilltop was approximately 600 metres to 1 kilometre, depending on the route and destination.
Travelling between Downtown and Lion’s Den was approximately 1 kilometre.
Some journeys between stages and festival areas were as long as 1.8 kilometres.
Routes may include steep or sustained hills, downhill sections and uneven ground. Conditions can become dusty, muddy, slippery or difficult to navigate depending on the weather.
Actual distances may change because of the final 2027 layout, the route taken, diversions or temporary closures. Please allow additional time for crowds, queues and rest breaks.
Accessible transport operates on selected routes but does not provide direct transport between every car park, campsite, venue or festival area.
5. Accessibility Facilities
Essential Companion (EC) Tickets
An Essential Companion (EC) is someone who provides the support you need to attend and experience the festival safely. This may include support with mobility, communication, medical needs, personal care, emotional regulation or decision-making.
An Essential Companion ticket is provided so that someone can fulfil this support role. It is not a free ticket for a friend or an additional member of your group.
Eligibility and applications
To request an Essential Companion, you must:
Have the +1 symbol on your Nimbus Access Card or Boomtown-only Digital Access Pass, confirming that you need substantial support from another person to attend.
Submit your Boomtown 2027 Accessibility Request Form by 1 July 2027.
Essential Companion tickets must be arranged in advance. They cannot be added after the deadline or issued on site. Please apply early, as Nimbus applications can take time to process.
If approved, we can add a free Essential Companion ticket to your booking or refund an existing standard festival ticket purchased for your companion.
Essential Companion requirements
Your Essential Companion must:
Be aged 18 or over.
Be willing and able to provide the support you require throughout the festival without relying on the Accessibility Team.
Arrive and leave the festival with you.
Provide appropriate support with matters such as mobility, communication, medical needs, personal care or emotional regulation.
Be capable of assisting you and making appropriate decisions during an emergency.
Follow festival safety guidance and respect the accessible facilities provided.
Essential Companion tickets are conditional on the companion fulfilling this support role. If an Essential Companion misuses the ticket or accreditation, or is unwilling or unable to provide the required support, Boomtown reserves the right to withdraw their Essential Companion ticket and accreditation and require them to leave the festival.
Access and additional purchases
Your approved Essential Companion gets the same access as you in order to provide support. This can include Wednesday entry and access to your booked campsite or accommodation area.
Parking, accommodation, lockers and other optional extras are not included and must be booked separately where required.
You will receive an Essential Companion lanyard so that the support role can be shared with other members of your party when needed. Anyone sharing the role must already hold their own valid festival ticket and must be capable of providing the support you require.
If your festival ticket is cancelled or refunded, the linked Essential Companion ticket will also be cancelled.
Changing your Essential Companion
If your approved Essential Companion can no longer attend, you can request a free name change for their ticket until 27 July 2027. After this date, you can pay for a name change on the Kaboodle app.
Name changes do not allow an additional person to attend. The original Essential Companion ticket will be transferred to the replacement companion.
Viewing Platforms & Areas
Raised Viewing Platforms
There are raised viewing platforms at key stages, offering an elevated and comfortable view of performances for verified accessibility customers.
Raised viewing platforms are available to customers with any of the following on their Access Card: Level Access, Less Than 50m, Difficulty Standing, Audible Information or Visual Information.
Ground-Level Viewing Areas
Ground-level viewing areas provide a calmer space for verified accessibility customers who prefer to enjoy performances with less crowding.
These spaces are open to all accessibility-wristband holders and their Essential Companions.
Mobility Scooter Hire
Mobility equipment hire
Mobility scooters and manual wheelchairs are available to hire from Event Mobility for disabled people, people with limited mobility and older visitors.
The mobility scooters available to hire are selected for use on outdoor event terrain. However, ground conditions can vary, and hills, uneven surfaces, mud and adverse weather may affect where and how safely they can be used.Equipment must be booked in advance through Event Mobility:
https://www.eventmobility.org.uk/
All hired equipment must be collected from and returned to the Event Mobility team in The Meadow Accessible Campsite. Please consider how you will reach The Meadow when arriving at the festival, as equipment cannot be delivered to car parks, gates, other campsites or accommodation areas.
Availability is limited, so we recommend booking as early as possible.
The Meadow Accessible Campsite
The Meadow Accessible Campsite
The Meadow is a dedicated campsite for approved accessibility customers who need to stay close to accessible facilities and support services.
Space is limited, and The Meadow can reach capacity. A place is not guaranteed by holding a Nimbus Access Card or submitting an accessibility request. We strongly recommend completing both parts of the process as soon as applications open on 1 February 2027.
Facilities include:
Accessible toilets and showers secured with RADAR locks under the National Key Scheme.
A Mobiloo or High Dependency Unit with a hoist and adult-sized changing bench.
Clinical waste disposal.
Fridge storage for medication. Items are stored at the customer’s own risk.
The Recharge Hub: a covered area with charging points for mobility aids, phones and essential medical devices.
Collection and support for Event Mobility equipment booked in advance.
Limited power connections for essential medical equipment, subject to prior approval and supporting evidence.
A Deaf Events Hub hosting BSL-interpreted performances.
The Meadow Info Point, staffed by the Accessibility Team and accessibility volunteers.
Quiet rest areas.
Pre-pitched tents and glamping options is available at an additional cost once accessibility requests open on 1st February. These must be booked separately and are subject to availability.
Who can stay in The Meadow?
An approved accessibility customer can stay in The Meadow with up to three other people, including their Essential Companion.
The maximum group size is four people in total. To protect the capacity and comfort of the campsite, we cannot make exceptions to this limit.
How to request a place
Accessibility applications open on 1 February 2027 and close on 1 July 2027. There are two steps:
Apply through Nimbus for a full Access Card or free Boomtown-only Digital Access Pass.
Complete the Boomtown Accessibility Request Form using your valid Access Card or Digital Access Pass number.
You must complete both steps by 1 July 2027. Apply as early as possible, as The Meadow can fill up quickly. If it reaches capacity, a waiting list may be introduced.
Campervans in The Meadow
Campervan pitches in The Meadow are strictly for approved accessibility customers who need to stay in the accessible campsite. They are not available for companions, other guests.
Campervan pitches must be requested and approved by the Accessibility Team in advance. If approved, your standard campervan pass will be exchanged for an Accessible Campervan pass or you can book one directly through the accessibility team.
Spaces are limited and allocated on a first-come, first-served basis to eligible accessibility customers. Approval to stay in The Meadow does not automatically guarantee a campervan pitch, so please put your request in as early as possible.
Only one campervan can be accommodated for each approved accessibility customer. Additional campervans belonging to companions or other members of the group cannot be accommodated in The Meadow.
Generators and power
Generators are not permitted anywhere in The Meadow.
Limited power can be provided for essential medical equipment, such as a CPAP machine, where this has been requested and approved in advance. Supporting evidence is required. Power is not available for general use or non-essential appliances.
Accessible Parking
Blue Badge parking
Blue Badge parking is available at every public festival entrance. You do not need to reserve a specific Blue Badge bay, but you must purchase the correct standard parking pass for your chosen entrance and clearly display your Blue Badge when you arrive.
Blue Badge parking at other entrances does not include access to the dedicated Accessible Car Park or its arrival shuttle service.
Dedicated Accessible Car Park
A dedicated Accessible Car Park is available for approved accessibility customers. Its location and walking distances will be confirmed once the 2027 site layout has been finalised.
To check whether the Accessible Car Park has been added to your booking, log in to your Kaboodle account and review your parking passes.
Accessible arrival shuttle
The accessible arrival shuttle operates from the dedicated Accessible Car Park. It only transports approved accessibility customers and their Essential Companions to The Meadow Accessible Campsite and Camp Skylark.
This arrival shuttle does not travel to other campsites or operate as a general transport service around the festival.
Waiting times can be long during peak arrival periods, so please allow additional time. If you are staying in Camp Skylark, we recommend considering whether you need to arrive through the Accessible Car Park and use the shuttle or whether the standard Skylark arrival route is suitable for you.
Accessible Bus Service
Accessible Bus Service
The full routes, stops and operating times for the 2027 Accessible Bus Service will be shared closer to the festival once the site layout has been confirmed.
Who can use it: Approved accessibility customers wearing an accessibility wristband and their Essential Companions. Friends and other members of your group who do not have the required accessibility accreditation will need to travel separately.
Booking: You do not need to book individual journeys. Show your accessibility wristband at the bus stop.
Stops: The service will connect selected campsites, arrival points and key festival areas. The final stops and routes will be confirmed closer to the festival.
Frequency: We aim to provide a bus approximately once per hour on each route. This is an estimated frequency rather than a fixed timetable, and buses do not operate as an on-demand service.
Waiting and journey times can be long, particularly during busy periods. Weather, ground conditions, crowd movement and safety-related road closures may delay, divert or temporarily interrupt the service. Please allow plenty of time and do not rely on a bus arriving at a particular time.
Accessibility: All buses are wheelchair accessible. Wheelchair spaces are limited and may already be occupied when a bus arrives. Mobility scooters cannot be transported due to their size and weight.
Several different bus services operate around the festival, including crew and artist buses, which are not available for customer journeys. Please follow the Accessible Bus signs and check the symbol displayed on the bus before boarding.
The Accessible Bus Service does not provide direct transport between every campsite, venue or festival area.
6. How To Request Accessibility Support
How to apply for accessibility support
First, purchase your standard festival ticket. You can then complete the accessibility process to request an accessibility wristband, facilities and services. You can also request a free Essential Companion ticket if your Nimbus Access Card or Digital Access Pass includes the +1 symbol.Accessibility applications open on 1 February 2027. You must complete both steps below by 1 July 2027.
Step One: Apply through Nimbus
We do not collect or assess medical evidence directly. Nimbus will review your evidence and confirm the access requirements shown by the symbols on your card or pass. Evidence can include documentation such as a PIP decision letter.You can choose between:
Nimbus Access Card:
A paid card valid for three years and recognised at many participating venues and events.
Free Boomtown-only Digital Access Pass:
A free digital pass provided by Nimbus and funded by Boomtown. It can only be used to apply for accessibility support at Boomtown and is not valid at other venues or events.
The free Boomtown-only Digital Access Pass will become available a few weeks after accessibility applications open. If you already have a valid Nimbus Access Card, you do not need to apply again.
Whichever option you choose, you must also complete Step Two by 1 July 2027.
Step Two: Complete the Boomtown Accessibility Request Form
Once you have received your Nimbus Access Card or Boomtown-only Digital Access Pass number, complete the Boomtown 2027 Accessibility Request Form.
The form tells us which accessible facilities and services you would like to request. Holding an Access Card or Digital Access Pass does not automatically submit a request to Boomtown or reserve access to any facilities.
You must complete the form by 1 July 2027. Some facilities have limited capacity and may fill before the deadline, including The Meadow Accessible Campsite, so we strongly recommend applying as early as possible.
This form is for customers only. If you are attending as a crew member or artist, please email accessibility@boomtownfair.co.uk for the correct form.
You should receive an email acknowledging your request within two weeks. This confirms that we have received your form; it does not necessarily mean that every requested facility has been approved.
If you do not receive an acknowledgement, email accessibility@boomtownfair.co.uk so we can check that your request was received. Please include your full name and booking reference.
7. Artists, Performers & Crew Accessibility
We welcome Deaf, disabled, and neurodivergent artists, performers, crew, and contractors to Boomtown.
Accessibility Facilities & Support for Artists, Performers & Crew
We provide a range of accessible facilities across artist, crew, and staff areas, including:
Accessible toilets and step-free routes in key working and performance zones.
A dedicated Accessible Artist Campsite with accessible toilets and an accessible shower for artists and performers.
Accessible facilities across crew campsites to support crew and contractors staying in different areas of the site.
Ramped stage accessibility at several main stages, including Lion’s Den, Nexus, and Hangar 161.
Accessible transport options.
How to Apply for Accessibility Support for Artists, Performers & Crew
If you are an artist, performer, crew member, or contractor and require accessibility support, please contact the accessibility team to request the appropriate Accessibility Request Form for your role. We also invite artists and performers to include an Access Rider during the show advance process.
Requests must be submitted by Tuesday, 1 July 2027, and a valid Nimbus Access Card number is required.
For more information or to discuss your accessibility requirements, please email accessibility@boomtownfair.co.uk.
8. Travel Guide
Public Transport
Festival shuttle buses are expected to operate from Winchester railway station to the festival’s Public Transport Hub. Boomtown coaches will also arrive at the designated coach and public transport area.
The distance and terrain between the Public Transport Hub and the festival entrance will be confirmed once the 2027 layout is finalised.
If you need assistance travelling from the Public Transport Hub to the accessible accreditation area, you can tell us through the Boomtown Accessibility Request Form. Information about the available assistance will be provided before the festival.
Drop-Off & Taxis
All taxis and private drop-offs must use the official Drop-Off and Pick-Up Area. Its location, distance from the entrance and available accessibility arrangements will be confirmed closer to the festival.
Vehicles cannot drop customers directly at campsites or festival entrances unless specifically authorised in advance.
Driving & Parking
Blue Badge parking is available at the public festival entrances. You must purchase the correct standard parking pass and display your Blue Badge when you arrive.
A dedicated Accessible Car Park is also available for approved accessibility customers who need to use the accessible arrival shuttle. Access must be requested and approved in advance through the Boomtown Accessibility Request Form.
The Accessible Car Park is not available to general ticket holders or unapproved members of an accessibility customer’s group.
On-Site Transfers
An accessible arrival shuttle will operate from the dedicated Accessible Car Park to The Meadow Accessible Campsite and Camp Skylark. It does not serve other campsites or operate as a general festival transport service.
Once inside the festival, approved accessibility customers and their Essential Companions can use the Accessible Bus Service between selected stops around the site.
Routes, stops and operating times will be confirmed closer to the festival. Waiting times can be long during peak periods, and crowd movement, weather, ground conditions and safety-related road closures may delay or temporarily interrupt services.
9. Arrival Guide
Accessible queuing lanes will be available at the designated public entrances for approved accessibility customers and their Essential Companions.
These lanes provide a more accessible entry route but do not guarantee immediate entry or allow customers to bypass security procedures. Queues and waiting times can still be long during peak arrival periods due to accreditation, wristbanding and security searches.
The locations of the accessible lanes and full entry instructions will be confirmed closer to the festival once the 2027 site layout has been finalised.
We are reviewing the accreditation and collection process for 2027. Full instructions, including where to go and what you need to bring, will be included in the accessibility information sent to approved customers closer to the festival.
Please read this information before travelling, as the process and collection locations may differ from previous years.
10. Toilets & Showers
Accessible toilets and showers
RADAR-locked accessible toilets are available across the festival site, including near key venues, viewing areas and within the Accessible Campsite.
Please close and relock accessible toilets after use to help keep them secure and available for disabled customers. You are encouraged to bring your own RADAR key. A limited number of keys will also be available to borrow from designated locations for a refundable deposit. Collection points and the deposit amount will be confirmed closer to the festival.
Types of accessible toilets
Most accessible toilets across the site are portable chemical units with wide doors, handrails and additional space.
The Accessible Campsite will include accessible compost toilets and a High Dependency Unit. This is a private accessible toilet and changing facility with an adult-sized changing bench, hoist and washing facilities.
Accessible showers
Accessible showers are located within the Accessible Campsite. Approved accessibility customers can use these showers even if they are staying elsewhere on site.
Customers travelling from another campsite should consider the distance and terrain involved. Accessible transport does not provide a direct journey from every campsite, and waiting times may be long.
11. Medical Services & Medications
Medical & Welfare Hubs
Medical and welfare facilities will be located across the festival site. Locations and opening times will be shown in the Boomtown app and site maps. You can also ask a member of staff or visit an Info Point for directions.
Emergency medical support will be available 24 hours a day. You do not need accessibility accreditation to seek medical or welfare assistance.
Medication
Please bring medication:
In its original packaging.
Clearly labelled with your name.
With a copy of your prescription or supporting medical documentation where appropriate.
In a quantity appropriate for the duration of the festival.
Limited refrigerated medication storage and clinical waste disposal will be available within the Accessible Campsite. Storage must be requested through the Boomtown Accessibility Request Form and is only available to approved accessibility customers.
Space is limited, and medication is stored at the customer’s own risk. Please label it clearly and bring suitable insulated storage for your journey to and from the festival.
CPAP & Electrical Hook Up
Sharps must not be placed in general waste. Please use the designated sharps or clinical waste facilities.
A limited number of power connections may be available for customers who require electricity overnight for essential medical equipment, such as a CPAP machine.
Power must be requested through the Boomtown Accessibility Request Form by 1 July 2027. Supporting evidence and information about the equipment may be required. Requests are subject to availability and must be approved in advance.
If your device can be charged during the day and retain enough power overnight, you may be asked to use a designated charging facility instead. Charging locations and arrangements will be confirmed closer to the festival.
Equipment is left at the customer’s own risk. Clearly label all devices, chargers and cables with your name and contact details.
Generators are not permitted in the Accessible Campsite.
Prescribed Medical Cannabis
You do not need an approval letter from the Accessibility Team to bring legally prescribed medical cannabis to Boomtown.
You must bring:
A copy of the prescription in your name.
The medication in its original, clearly labelled prescription container.
Only the amount reasonably required for the duration of the festival.
The equipment required to take it in the prescribed and permitted way.
A Cancard or similar membership card is not accepted as a substitute for a valid prescription. Smoking medical cannabis is not permitted; it must be consumed using a vaporiser in accordance with the prescription.
Search dogs will be present at festival entrances. A valid prescription does not prevent a security search, so please keep your prescription and correctly labelled medication readily available when arriving.
12. Access to Performance
BSL With Deaf Events
We work with Deaf Events to provide BSL at key performances. Deaf Events are based in The Meadow Accessible Campsite. Request BSL for specific acts by emailing the accessibility team at least 6 weeks in advance on accessibility@boomtownfair.co.uk
Hearing Support
Hearing loops are available at Downtown Info Point, and Meadow Info Point.
13. Assistance Dogs
We can consider assistance dogs that are trained and accredited by recognised organisations such as Assistance Dogs UK (ADUK), the International Guide Dog Federation (IGDF), or Assistance Dogs International (ADI).
Boomtown can be a challenging environment for dogs due to loud music, crowds, strobe lighting and long days. Please think carefully about whether the festival is suitable for your dog. If you’re unsure, email us and we can discuss other ways to support your access.
Approved Assistance Dogs must camp in The Meadow Accessible Campsite
14. Strobe Lighting
Boomtown features a wide variety of lighting, sound, and special effects across its stages and venues. This includes strobes, lasers, pyrotechnics, and LED screens. These effects are a key part of the festival’s design and atmosphere.
Because of the scale and variety of the event, it isn’t possible to list every instance of flashing or strobing effects in advance. However, we will provide clear warnings for known high-intensity shows via on-site signage, and venue entrances where possible.
If you are sensitive to light or have a condition affected by flashing or strobe lighting:
- Avoid standing directly near lighting rigs or pyrotechnic zones.
- Check venue signage for sensory warnings before entering.
Use sunglasses, hats, or sensory aids if needed, and take regular breaks in calmer areas such as The Meadow Accessible Campsite or Event Well Sensory Area.
FAQ
Nimbus is an independent, disability-led organisation specialising in accessibility assessments. By asking Nimbus to verify your access requirements, we protect the integrity of accessibility provisions and help prevent misuse, keep your sensitive medical evidence private and handled only by Nimbus, and create consistency across events so your accessibility information works for you in more places.
The 1st of July deadline gives us the time we need to process and approve all accessibility requests, plan operational logistics, for example staffing, transport, toilets, and accessible campsite capacity, and ensure we can deliver the correct support on the ground. Without a confirmed accessibility list ahead of time, it isn’t possible to safely and fairly provide the facilities and staffing required.
Unfortunately, no. If you miss the deadline we can’t process new accessibility requests or organise Essential Companion tickets after this date.
Nimbus processing can take time, so we strongly recommend applying early. If you’re concerned about timescales, contact Nimbus directly for an update at boomtown@nimbusdisability.co.uk.
No. Essential Companion tickets are only available where the plus one symbol is shown on your Nimbus Access Card. If your needs have changed, you’ll need to follow Nimbus’s process to update your card.
Your Essential Companion is expected to arrive and leave with you, and provide support throughout the event. If it’s unavoidable, they can arrive separately, but they should still make a reasonable effort to support you throughout the festival, and you should plan ahead for any times you may need support.
Yes. You will receive an Essential Companion lanyard so the support role can be shared among already-ticketed friends. This is for sharing the support role. It doesn’t create extra tickets or allow additional people into access facilities.
To protect capacity and comfort, Meadow numbers are capped. You can have up to three people with you in The Meadow, made up of either one approved Essential Companion plus up to two pre-registered guests, or up to three pre-registered guests if you do not require an Essential Companion. All guests must be registered in advance. We can’t make exceptions on site.
If your Essential Companion can no longer join you, accessibility customers are eligible for free companion name changes up until the 27th of July 2026.
The accessibility map is sent to verified accessibility customers closer to the event, once the final site layout is confirmed.