Things to know about our Citizen-to-Citizen resale

If you are looking to buy a ticket in our Citizen-to-Citizen resale you will be able to purchase from 27th March.

These are tickets returned by fellow citizens who can no longer make the journey to Boomtown this August. 

That means numbers are really limited. You might need to check in regularly in case more tickets get listed. 

📅 When: Friday 27 March - time and link to follow. 

🎟️ What: A limited number of resale tickets. This is the only official resale channel. There will be no full resale this year.

⌛ How: Tickets will be sold via Kaboodle through the Boomtown website. First-come, first-served - no waiting list.

Sign up now and you'll get the ticket link sent straight to your inbox.

If you want to sell your ticket, here are the steps to list your ticket for Citizen-to-Citizen resale.

• Log in to your Kaboodle account and click Upcoming Bookings on the home page.
• Find the event and tickets you want to list for sale and click View Booking.
• Click the Resell Tickets Box.
• The tickets you have available on the booking for resale will appear.
• Click on Edit Resale.
• Select the ticket(s) you want to resell using the slider button & click Save Changes once you have selected the tickets.
•  A confirmation screen will appear showing the tickets you have selected for resale. Click Proceed, and your ticket(s) will be listed to be resold.
• You will receive confirmation at the email address you provided on the booking to confirm that the ticket(s) have been listed for resale. 
• Once you’ve listed your ticket, it will go on sale on 27th March. 

FAQS

I’m still paying for my ticket on a payment plan - can I list my ticket for Citizen-to-Citizen resale?

No, you can only list your ticket if you have paid your ticket off in full. If you still owe anything on your payment plan, you will need to pay it off before you can list your ticket. You can do that by logging into your Kaboodle account and pay-in-full, or wait until your final monthly payment has been completed. 

Can I sell just one ticket?

Yes, you can choose to sell just one ticket from your booking. Each ticket is treated individually, so you're free to sell only the one you no longer need.

When will people be able to purchase my ticket? 

Citizen-to-Citizen resale opens for buyers on Friday, 27th March.

When will I receive my refund? 

Only once a ticket has been resold to a fellow Boomtown citizen. Refunds can take 3-5 working days from the point of sale. We will retain your original booking fee for administration charges.

What happens to my extras?

Extras such as campervan passes, camp orchid, car parking passes, lockers and phone chargers, that are associated with a ticket that has been resold, will be automatically refunded (minus booking fee). These will appear in a separate transaction from your main ticket refund. Should you wish to keep any of the extras associated with your resold ticket, please reach out to Kaboodle's customer service team at boomtown@kaboodle.com.

Can I sell my Camp Skylark, or Tangerine field accommodation?

‍Yes, you can - but you need to get in touch with  boomtown@kaboodle.com. and confirm what accommodation you would like to list.