A strong sense of community is one of the most important things at Boomtown. We want everyone to feel safe, to be themselves and lose all inhibitions.
Although we don’t seen many theft or violent crimes at the festival, please still take these provisions to keep yourself safe from opportunists and tent thieves:
Reporting a crime:
There are a lot of measures in place to help keep everyone safe, including our security teams who assist in ensuring things run smoothly for all of us. They are all Security Industry Authority (SIA) trained and are here to help, listen, advise, take reports and deal appropriately with difficult situations. You can find them easily in their hi-vis tabards throughout the city, in all campsites and campsite hubs, stages and venues, where their primary objective is to keep us all safe and secure.
Below is an overview of what they do to look after us all, some tips on how we can help them do their challenging job and some advice on how to keep yourself and your stuff safe;
So you can make your way around our site quickly and see as many artists and shows as possible, security keeps their beady eye on traffic flow! Sometimes they might:
To keep an eye on everyone’s safety and wellbeing as well as ensure everyone gets the chance to rest up, refuel and have some much-needed sleep, security are on hand to:
If you find yourself in the unlikely position of being taken to evictions… don’t expect the worst. This is a review, not an automatic judgement!
Security must follow the rules and respect everyone on site. Boomtown is a community which celebrates diversity and does not tolerate any form of intimidation, violent or threatening behaviour or prejudice or anti social behaviour.
If at any point you feel that Security staff are not behaving in an appropriate way please DO report it whilst you are on site, so we can ensure it is followed up and we can take affirmative action immediately. You can do this by reporting it to any Info Point at the campsites or via campsite manager at your campsite hub, or via the incoming text message service. You can also request that a different security staff member requests assistance from a manager to deal with the situation. To help us investigate this fully, if possible please make a note of the following details:
Post show Complaints
If you do not feel able to report a situation you were faced with onsite, we will absolutely investigate your feedback after the show. However, please note that it is much harder for us to investigate and take action to deal with retrospective complaints or issues, except where a matter can be raised as a criminal offence with the police or is subject to civil legal action. It is almost impossible to follow up individual incidents when we are no longer on the ground and they can take months to resolve and may result in an unsatisfactory conclusion.