Medical & Welfare

Medical & Welfare

Boomtown is all about respecting each other, our city, but importantly ourselves. So, please take a look at all the medical and welfare services we have on-site to help keep yourself and your mates safe!  Visit our Respect Campaign to find out more.

The most important things you can do:

  • Eat, sleep, hydrate - repeat!
  • Know where Medical and Welfare are located and that you can ask anyone in a tabard (stewards, security) for help at any time. 
  • Look after your friends
  • If you choose to experiment with drugs or alcohol, understand the risks and educate yourself first. Visit our Drug Safety page here.

Packing List: Come Prepared!

✓ We’d recommend bringing a small stocked first aid kit including plasters, basic medication like; painkillers, antihistamines, antiseptic cream, sun cream, after sun and insect repellant.

✓ If you have pre-existing medical conditions such as asthma or diabetes make sure you bring what you need for your time on-site and see our prescribed medicine section below.  

✓ Refillable water bottle.

✓ Clothing for all weather eventualities (and sun cream!)

✓ And everything else that you need in order to be warm and dry in a field for several days and nights. Head to our full Boomtown packing list for more ideas!  

Services available to you:

  • 24-hr Welfare Centres with counsellors and advice services
  • 24-hr Medical Centre
  • Welfare Teams in the campsites offering advice and support
  • 24hr campsite hubs in every campsite
  • Stewards and security visible throughout the festival


There is one fully operational 24-hour medical centre on-site  field-hospital, with onsite ambulances and roaming response teams.These are staffed with medical professionals, including doctors, nurses, paramedics and mental health practitioners who can provide confidential consultations at any time throughout the duration of the festival.

The centre is equipped to deal with almost all medical emergencies, right through to minor illnesses and injuries. They function in a similar way to many A&E departments across the country and are supported by festival ambulance buggies and paramedics.

There is a pharmacy service available at the medical centre where you can buy over the counter items such as paracetamol, ibuprofen, plasters, tampons and condoms.

Help in an emergency

If there is an emergency, the nearest steward or security member will call for assistance immediately, via a radio.  If you need medical help and you are able to make your own way to the medical centre, then please do so. All stewards, security and staff at the info points will be able to direct you if you don’t know where it is.  

On-site Ambulance Buggies

Festival Ambulance Buggies operate around the site. They are like all-terrain ambulances and will be dispatched to anyone requiring emergency assistance who cannot make their own way to the medical centres. Any emergency calls received will be triaged by medical staff who will prioritise life-threatening calls over sprained ankles or minor injuries.

Getting off-site for medical reasons

If you’re really poorly and you require transporting to a hospital in an ambulance the medical team will arrange this for you, either in a festival ambulance or via the local hospital ambulance service.

During your consultation, you may be advised to attend hospital for an X-ray or other tests not offered on-site. We can’t transport non-ambulance patients to a hospital, so you’ll need to make your own way by taxi from the Pick-Up/Drop Off point, or a lift. If you are unable to get to the Pick Up/Drop Off point, please speak to the medical or welfare teams who will do their best to assist you where possible. Life-threatening calls will be prioritised, so depending on the situation there may be a wait.

If you have to leave without your belongings please ask a friend to look after or collect your things. If someone needs to access the site to collect your things, they will need to do so by midday on the Monday when the show closes. On arrival, they should speak to a Gate Manager who will be able to help.

If you need to leave the site to get to a local pharmacy or hospital you can, of course, do so! The festival gates open at 10 am each day and close at 9:30 pm. You can leave at any time but remember you will not be able to get back in after 9:30 pm.  

Winchester A&E
The nearest A&E department is in Winchester:
Hampshire County Hospital Emergency Department
Romsey Rd
SO22 5DG



For our citizens who need to make use of a calm environment there are Welfare Centres on site where there are trained staff on hand to help. Here you’ll find confidential help, counselling services and advice for any emotional problems. The welfare teams have staff trained to provide professional support and advice on a wide range of issues, including drug and alcohol abuse, addiction, bereavement, eating disorders, mental health support, rape and sexual harassment and assault. More information on additional facilities will be updated in the coming months. 



We are working hard to make it as easy as possible for our citizens who have additional accessibility requirements to enjoy everything Boomtown has to offer. We work closely with a team of experts who provide accessible camping and can offer practical advice and support at the festival. To find out more please see our Accessibility page.



If you have prescribed medicine that you need to bring with you, please bring a copy of your prescription, your medication in its original packaging, make sure it’s labelled in the name of the ticket holder with a contact number, and you only bring enough for the duration of the festival. If your prescription is not for a well-known medicine please bring a doctor’s note to avoid any confusion on the gate searches.

If you have any specific medical needs like allergies etc please do bring your medical notes with you and make sure your group is aware so they can pass the information on to any medics.  

Any medical waste can be disposed of at the medical centre. If you need special storage or refrigeration, this can be arranged through The Meadows camping. Please contact us in advance at and we can help you with your individual requirements.



Pregnant people are of course welcome to come and enjoy Boomtown, but please note that if you are pregnant there are no obstetric services at the festival. Boomtown policy is to advise women who are experiencing complications, or in labour to attend the nearest hospital. We can arrange ambulance transport where necessary.



If you have recently injured yourself, then please note that Boomtown is a large, greenfield site and a hilly one at that and it can prove challenging to all!  We would advise that you think about arriving on Friday if you would prefer to avoid standing and waiting on arrival, that you come prepared with any prescribed or over-the-counter medication that you may need, dressings, or mobility aids and make sure that your friends understand any challenges you may face and are on hand to help. Our medical centres can assist with any dressings.

Please note, there is no on-site transport service available to the public beyond that provided by emergency medical response or accessibility shuttle for people with permanent access needs.



If you suffer from anxiety and on occasion can find crowded or loud spaces difficult then we would advise that you think about avoiding the busiest arrival times - perhaps consider arriving to site on Friday.  Please arrive with friends and pack carefully for the queue and come prepared with plenty of water to keep hydrated. You are welcome to visit the Welfare Centres where you are welcome to enjoy the calm space for as long as you would like.  Our new Campsite Villages aim to provide a space away from the main hubbub of the festival where you can partake in wellness activities or just get some relative quiet. 



We have wide access toilets located across the site, which are locked to avoid them being misused. The locations will be marked on the map Access Map which is available shortly before the festival.

If you have a medical condition which means you require access to the wide access toilets, please contact the access team to arrange a key.