Info

Matterly Estate, Hampshire, SO21 1HW

Boomtown is set in the rolling hills of Matterley Estate, a working dairy farm in the most westerly point of South Downs National park, near Winchester. Exact routing information will be sent with your ticket, please follow it carefully!

Boomtown takes place over the second week of August between 6th - 10th August 2025

We have sold out of all our tickets!

If you are interested in coming to Boomtown still follow this link to sign up for resale!

We offer three different ticket types. 
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Public Transport Tickets 

Best for pocket and planet!

‍Reduced-price tickets for those arriving at the festival via public transport.

Fee Wednesday Entry included if you book a Wednesday travel option.

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Wednesday Entry Ticket

Get the most out of the Boomtown experience!

Wednesday to Sunday ticket. 

Enjoy the full Boomtown experience and enter on the Wednesday to secure your camping and explore the warm up day of the festival.

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Thursday Entry Ticket

Great value for money!

Thursday to Sunday ticket. 

Arrive on Thursday to enjoy the opening of the city and dive right into all the action.

You can opt to split the cost of your ticket with a payment plan, select this option at the end of the checkout process.

If you miss a payment of one of your instalments you should contact Kaboodle immediately by logging into your account or emailing them at boomtown@kaboodle.co.uk

If you fail to make the payments in accordance with Kaboodle’s terms and conditions of your payment plan then your ticket may be cancelled and you will not be eligible for a refund. This includes all added extras, accommodation and travel tickets.

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If you would like to process a name change on your booking then please head to your Kaboodle account and follow the below steps. If you are unsure of your password, this can be reset on the login page.

You can only change the name on each ticket once.

1. Once you are logged into your Kaboodle account, you will need to click on "manage booking".
2. Scroll to the bottom of the screen and click on "Want to change something?".
3. Select the checkbox next to the current ticket holder's name.
4. Please ensure that you read the name change information provided on the page before clicking on "Enter new details".
5. Click on "Enter new details".
6. Input details of the new ticket holder and review this before proceeding.
7. Click "Add to basket".
8. Click "Checkout".
9. You will now reach the payment page, before proceeding to complete payment of the £20 name change fee please ensure you have read the information provided in full.
10. Once payment has been made, the name change is complete.

The e-ticket will be re-issued in the new person's name. You must send this to the new ticket holder.

Ticket plan Refund Protection is available and we strongly recommend that you include this option. Your booking is non-refundable and this will protect you against cancellation resulting from accidents and illnesses, up to a maximum of £5000 per refund application. 

Full details are included in the TicketPlan terms and conditions, which we advise you read and retain. These can be seen here: Terms & Conditions

We offer free PA tickets for those who may need them. If you feel that you need a PA to help you get the best out of your time at Boomtown, and you have a current middle or higher rate DLA or you receive a PIP then you are eligible for a free PA ticket. Other applications will also be taken on a discretionary case by case basis. For more information on the facilities we provide and information on how to apply for your free ticket please visit our accessibility page here.

We try to ensure all prices are accurate but errors may occur. Your ticket will still be safe if this happens.

If Kaboodle discover an error in the price of tickets you have ordered they will inform you as soon as possible and may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option to correct the payment amount.

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With every entry ticket you pay a £20 Eco Bond deposit.

This is an agreement with us that you will leave the space you camp in whilst at Boomtown as you found it. Free from litter and in no way damaging to the natural habitat.

You can redeem your £20 deposit at the end of the festival by bringing two bags of recyclable litter with you to one of the designated hubs.

More information will be shared about this nearer to the festival.

You won't be able to list the ticket from your Kaboodle account but if you contact Kaboodle's customer service team they will be able to support you.

No, all legitimate tickets will be sold via our primary ticket partners, Kaboodle, through the ‘Tickets’ page on our website.

Resale tickets will be available to purchase via the ticket page of our website.

This is the final release of tickets before the festival. We recommend purchasing as soon as possible to avoid missing out.

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Payment plans will not be available at this stage, however we will offer a Klarna payment option which will allow you to pay in three.

Anyone can purchase tickets in this resale; it's open to the public. However, please note that availability is limited, and demand is expected to be high. This will be your last chance to join us at Boomtown.

The resale will open on 29th May. Tickets will be available on a first-come, first-served basis. To find out when tickets will be released please sign up HERE. Signups will have early access to the resale before it’s opened up to anyone else.

This resale is for tickets that were previously cancelled due to missed or failed payment plan instalments. These tickets have now been reprocessed and will be released back into circulation. We’ve had over 20,000 signups and just a couple of thousand tickets on sale - we expect these to sell fast.

To create your account before the festival, you will need the 6 - or 18-digit code that is on your e-ticket. By creating an account, you will then be able to use this to top up using the Boomtown App. If you don’t have time before the festival to create an account, you can do so once on site using the 6-digit code on the back of your RFID wristband using the Boomtown App or a top-up point at the festival.

You can set up your account now here.

Boomtown is a cash free event. This means everything you pay for at the festival will be done using RFID technology that’s in your wristband.

You have a bar code attached to your wristband which is linked to your ticket. You can top up your wristband by linking your wristband bar code to your account and topping up using the Boomtown app.

This cash free technology, provided by Weezevent, works entirely within a closed loop system eliminating the need for WiFi and banks to make payments. You will use your wristband at all of our pay points across the festival whenever you purchase a drink, food, merchandise or even to make a charity donation. It’s free to activate your account, to top up with credit or to receive a refund of any leftover money afterwards. The system is entirely free of charge!

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After the festival is over, you must request a refund of your leftover money. No refunds will be made automatically. You can expect your refund to be  in your account 7-10 days after your request.

You will have 2 weeks to request your refund from the date refund requests open. 

Any refund amount below £0.50 will be donated to our local charity partners.

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Radio Frequency Identification (RFID) refers to a wireless system comprising two components: tags and readers. This means your wristband will have an RFID chip (the tag) on it that will allow cash free transactions via trader scanners (the reader) inside the festival making your experience faster, safer and easier.

No, using the Cash Free system is entirely free. You will not be charged for activating your account, topping up with credit or requesting a refund.

Registering an online virtual account is not mandatory but it is recommended as it does make the process easier. This includes the ability to top up online through your smartphone, enable auto top up, track your purchase history and easily replace your wristband with the balance intact if it gets lost. It also allows for easy refunds after the show.

If you do not want to create a personal account, you’re free to remain anonymous. Just walk into the festival and use the on site top up options to add credit to your wristband. The system will only identify you by your wristband number, with no personal data attached.

The cash free technology is incorporated into the chip on your festival entry wristband that you’ll receive when your ticket is scanned at the entrance of Boomtown.

For security reasons, the maximum amount accepted on the wristband at a time is £1000.

You are able to check the remaining balance on your wristband, both before and after each transaction at any of the Boomtown bars, food and drink stalls, merchants, artisans and other services within the festival. If you have created an online virtual account, you can also check your balance via the Boomtown app.

You can add money to your wristband online before the festival starts by setting up an online virtual account or by using your smartphone during the festival. If you would rather top up during the show you can do so at our top up machines or via the Boomtown app.

If the balance on your wristband is too low, you won’t be able to pay. The operator will ask you to top-up.

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Simply scan the QR code on your wristband with your smartphone, and you'll be directed to a payment page to top up your account.

The homepage of your personal account will show you all the top-up options, which can include different top up amounts. You also have the option to create automatic top ups which will top-up your balance each time it reaches below a certain value.

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Manual top-ups are a one-time payment that adds money to your wristband with your selected amount. If you run out of credit in the festival, you’ll have to manually top-up again online or at the ‘totem poles’.

After the festival is over, you can request a refund via your wallet in the Boomtown app.

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Yes, due to banking systems we are technically unable to refund any amount that is less than £0.50. These credits will be donated to our local charity partners.

No you won’t. No charge is made to process refunds.

There are a number of ways in which RFID is safer than carrying cards and cash - 

• Your RFID wristband will keep an itemised record of every purchase you make during the festival which you can view via your online account, allowing you to keep track of your expenditure.  
• If you lose your RFID wristband and you have set up an online account, we can block the lost wristband and transfer your unspent money onto a new wristband for you. If you lose your cash or someone fraudulently uses your bank card, we are unable to help. 
• The use of RFID wristbands has been shown to reduce the number of pick-pocketers operating at festival sites.
• Removing the use of cash and cards also reduces the need for physical contact during a payment which helps to reduce the transmission of infection.

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If you have doubts about any past transaction, you can go to the Cash Free Bank in the festival and ask for your transaction history. You can also review and keep an eye on all your transactions you have made by reviewing your wallet in the Boomtown app. If you want receipts for any of your transactions, you will be able to access them via your online virtual account. 

Sometimes, due to connectivity issues of the devices used in the festival, there might be a delay in updating the transaction history that you see online. In this case, please wait an hour to two.

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If your wristband is lost or stolen and you have registered for your online virtual account, we can block the lost or stolen wristband and transfer all your unspent money onto a new wristband for you. 

Please go to the Cashless Bank and ask for a new one. You’ll be asked to show your ticket and given a new wristband. You will be credited with the last known balance from your wristband. Boomtown cannot be held responsible for any balance spent between you losing your wristband and the festival issuing you with another one.

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Losing your wristband is like losing your wallet and your ticket, so keep it safe. If you do lose it or it gets stolen, you can go to the Cashless Bank and ask for a new one. You’ll be asked to show your ticket and be given a new wristband, but your new wristband won’t have any of the unspent money you had on your previous wristband. We will be unable to block the lost/stolen wristband if it has not been registered and likewise unable to transfer any of the unspent money that may have been on it.

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Near Field Chip (NFC) devices, such as the RFID system, exchange data using a High Frequency (HF) radio wave. This is the same technology used to make a contactless payment with your bank card or via your smartphone using Apple Pay or Google Pay. The chip itself is passive, meaning it does not emit an electromagnetic signal, exposing you to no more risk than your contactless card.

If you have any concerns, we suggest you refer to the latest information provided by the government’s Health Protection Agency.

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Your wristband chip is protected by a highly secure encryption that makes it impossible to copy or steal the information stored on it.

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We will treat your data in line with our privacy policy that can be found here. If you wish for your data to be deleted from the system you can request this by emailing cashfree@boomtownfair.co.uk.

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Both Boomtown and Weezevent fully comply with the General Data Protection Regulation. Full information on how the requirements are met can be found here -  

https://support.weezevent.com/en/data-protection-scope-and-definitions 

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No. The wristbands we use can only be detected by our access devices at the gates and by the payment scanners used by vendors from a few centimetres away and are not equipped with any GPS technology. 

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Confidentiality and safety of personal data and customer transactions is our number one priority. Weezevent, who Boomtown has partnered with to provide the RFID technology, utilises servers that use the latest data encryption protocols (SSL and HTTPS among others).

Weezevent is certified by GlobalSign nv-sa, a certificate authority. Throughout any top-up transaction, you can check the validity of this certificate by clicking on the GlobalSign certificate icon in your browser's search bar, checking for the presence of the green lock, or HTTPS.

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The system employed three levels of security to ensure that the chips cannot be cloned:

1. Triple Data Encryption Standard (DES) - the same high level security that is used in banking for credit and debit cards and in military field communications;
2. Native Encryption and password protection of the Near Field Chip (NFC);
3. In-built security features within the system that automatically detect and block any suspect behaviour. 

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This year to book onto your coach journey you will need to book onto a National Express coach by using a voucher.

You will need to redeem this voucher code in order to create your coach booking. Please read below on how to do this. 

Your voucher code is valid from whichever location you originally booked from. Kaboodle will have sent your voucher to the email address you entered when booking your ticket.

How to Redeem Your Boomtown National Express Voucher

1. Visit the National Express website – Click here to go to the Boomtown travel page.
2. Select your journey – Use the journey planner to find the trip you originally booked with Boomtown and proceed to the next step.
3. Go to the payment page – Once you've chosen your journey, continue through the booking process until you reach the payment page.
4. Enter your voucher code – Scroll to the bottom of the payment page and click ‘Do you have a voucher code? Click here’. Enter your unique voucher code and confirm.(Please note only one code will be valid per ticket.)
5. Receive your ticket – Your ticket will be sent based on your chosen delivery method, usually as an e-ticket via email.

Need help? If you experience any issues redeeming your voucher, please contact customerfeedback@nationalexpress.com for assistance.

You can travel from one of the following destinations. Remember, if you select to travel on Wednesday you get free Wednesday entry.

London, Bath Spa, Birmingham, Bournemouth, Bradford, Brighton, Bristol, Cambridge, Canterbury, Cardiff, Chelmsford, Chester, Chesterfield, Chichester, Cirencester, Colchester, Dartford, Derby, Exeter, Gillingham, Gloucester, Heathrow Airport, Ipswich, Leeds, Leicester, Liverpool, Maidstone, Manchester, Milton Keynes, Newport, Northampton, Norwich, Nottingham, Oxford, Peterborough, Plymouth, Poole, Portsmouth, Preston, Ringwood, Sheffield, Southampton, Stoke-on-Trent, Sunderland, Swansea, Swindon, Taunton, Thetford, Truro, Wolverhampton, Worthing.

‍ Coach times aren't available yet. We will be in touch with anyone who books to give more information as soon as we can.

Remember, if you select to travel on Wednesday you get free Wednesday entry. 

If you have a Public Transport ticket and do not arrive by public transport your ticket will not be valid for entry.

You can arrive by train with your public transport ticket. 

The closest main rail station is Winchester which is about three miles away - National Rail Enquiries website has information for passengers with accessibility needs and the DPTAC also offers comprehensive advice for travellers with disabilities.

We run a regular shuttle bus from Winchester train station to the festival site. A timetable will be published in July via the Boomtown website. The shuttle service will be wheelchair accessible.

If you have a Public Transport ticket and do not arrive by public transport your ticket will not be valid for entry.

If you have booked your own private coach or minibus for you and your mates to come to the festival, you need to book a space to be dropped off at our coach park. The coach spot costs £85.

To book a private hire coach please follow this link.

You can purchase a car parking pass whilst making your initial booking or after you bought your ticket by logging into your Kaboodle account. 

All parking passes are valid from the arrival date on your entry ticket. When booking, please enter your car registration in the allocated box on the extras page. If you don’t know the number plate yet, you can add it later by logging into your Kaboodle account.

Remember there are different car parks for Skylark and Orchid be sure to select the relevant car park to where you are staying.

At Boomtown we aim to treat drug usage as more of a welfare issue than a criminal one. We raise awareness of drug safety throughout the year and implement a series of harm reduction measures on site designed to safeguard our citizens. This has long been a priority for us and we are proud to be able to say we have participated and led the way in this safety drive. 

We do not condone any usage of drugs at Boomtown and anyone found in possession of drugs,  will have them confiscated and you might be ejected from the festival site and could face prosecution. If you get a police record for drugs it may impact your future employment, education and travel plans.

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Please read this information on the areas we have highlighted for this years festival that many people should be fully aware of before experimenting with drugs.

Not only does taking Ketamine dissociate you from the festival surroundings, it also has some very serious and very real side effects; 

• Taking Ketamine can be fatal, particularly if it is mixed with other drugs or alcohol • Taken in high dosage can cause seizures 

• Ketamine can increase your heart rate and blood pressure. It can make you confused, agitated, delirious and disconnected from reality. 

• Because you don't feel pain properly when you've recently taken Ketamine, you can injure yourself and not know you've done it. 

• Abdominal pain, sometimes called ‘K cramps’, have been reported by people who have taken ketamine for a long time. 

• In the longer term, Ketamine can cause serious bladder problems, with the urgent and frequent need to pee.

 • Evidence of liver damage due to regular, heavy Ketamine use is emerging.

In 2021, pills contained around 150MG of MDMA. Now, the average sits at over 180MG. Stronger IS NOT better. It’s more dangerous. ALWAYS start low and go slow and allow your body to feel the effects. A lot of drugs have come on the market that are incredibly pure, which doesn't mean they are ‘safer’ or good for you... Always pace yourself.

Mixing substances intensifies the effects of any individual drug and makes them more dangerous. The more drugs that are used simultaneously, the greater the risk is. Do not mix substances. Some examples and risks of them are: 

Depressant + Depressant (such as ketamine and alcohol): Combining these can slow down your central nervous system way too much, which can be really dangerous and even lead to death. 

Stimulant + Stimulant (such as ecstasy and cocaine): This combo puts a lot of strain on your heart and can cause insomnia or even drug-induced psychosis. 

Stimulant + Depressant (such as cocaine and alcohol): Mixing these can trick your body into thinking it can handle more, but when one wears off, the effects of the other can hit you all at once. 

Many people don’t think of alcohol as a ‘drug’. Alcohol can however, have a big impact on the way many substances affect you. Some of the time this involves enhancing the effects of the other drug, but with many substances, alcohol can create a dangerous, potentially fatal, chemical reaction.

Each year we welcome harm reduction partners to work with us in our planning and to offer advice and education around drug usage to our citizens onsite.
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The Loop

The Loop will have their drugs education tent on site to offer information and guidance on drugs to our festival goers for free.

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TLC 

Our dedicated welfare team is here to offer support and welfare services for anyone who feels they may need it. Please pay them a visit if you are feeling a bit overwhelmed by anything or just need a bit of TLC. 

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Cocaine Anonymous 

If you are just looking for someone to talk to about how you are feeling, or would like information about ongoing help, these teams are here to listen.

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While it might seem like harmless fun, using or supplying nitrous oxide can actually land you in serious legal trouble. Nitrous Oxide (NOS/Balloons) are now a Class C controlled substance. This means possession with intent to use is a criminal offence. In the UK, it’s illegal to sell or distribute nitrous oxide for recreational use. If caught, you could face fines or even worse, imprisonment. And let's not forget those discarded canisters can cause significant environmental harm. They’re not biodegradable, and they litter our festival grounds, causing damage to wildlife and the environment.

You will see security all across the festival site and below outlines some things security does around the festival to try and keep everyone feeling safe throughout the weekend.

Security constantly keeps their eye on crowd flow! Sometimes they might:

• Stop people entering an area or stage if it has reached capacity, or you don’t have the right wristband for a specific area
• Shut down venues
• Implement one-way systems
• Cordon off areas
• Remove tents if they are blocking fire lanes

You can help them by listening & following their instructions. Security staff are very friendly and you are more than welcome to ask them why they have implemented a venue close/one way system but if they do look busy they may not be able to answer straight away.

You will also find security in and around campsite areas to keep an eye on everyone’s safety and wellbeing as well as ensure everyone gets the chance to rest up, refuel and have some much-needed sleep, security are on hand to:

• Provide support to anyone who may feel they have been put in an uncomfortable position by any anti-social behaviour
• Provide a presence across campsites to check for suspicious behaviour and protect against opportunist tent theft
• Ask the more boisterous amongst us to move if they are in a designated quiet area or if it’s the early hours
• Switch off rogue and prohibited sound systems

They can also…

• Stop people from putting themselves and others in danger by climbing on sets or equipment
• Stop tagging and vandalism of sets
• Confiscate any item that is on the prohibited items list
• Confiscate any alcohol brought into the festival that is over the official limit
• Implement no smoking regulations
• Enforce the festival policy on overt drug taking. Security staff are briefed to intervene if they see drug taking. They can confiscate drugs found, issue a warning, or remove you to evictions. Any person seen overtly taking drugs will have their name checked against any prior drug taking/possession onsite, if you are seen taking/possessing drugs on more then 1 occasion you will be automatically evicted
• Restrain anyone who is a danger to themselves or others
• Carry out searches in cars, campervans, bag and outer clothing person searches

• Confiscate drugs without recording the process.
• Under no circumstances can they carry out any form of intimate body searching of an individual. This can only be carried out by the police. There will be police onsite supporting our search procedures, who may conduct intimate body searches where they deem it to be necessary.

Security must follow the rules and respect everyone on site. Boomtown is a community which celebrates diversity and does not tolerate any form of intimidation, violent or threatening behaviour or prejudice or anti-social behaviour.If at any point you feel that Security staff are not behaving in an appropriate way please DO report it whilst you are on site, so we can ensure it is followed up and we can take affirmative action immediately. You can do this by reporting it to the Info Point and the Campsites Help Points, or via the Boomtown app. You can also request that a different security staff member requests assistance from a manager to deal with the situation. To help us investigate this fully, if possible please make a note of the following details:

• SIA / ID number (this is found on security’s hi vis jacket)
• Tabard number
• Location
• Date / time
• Physical description of the staff member

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There are a lot of measures in place to help keep everyone safe, including our security teams who assist in ensuring things run smoothly for all of us. They are all Security Industry Authority (SIA) trained and are here to help, listen, advise, take reports and deal appropriately with difficult situations. 

You can find them easily in their hi-vis tabards throughout the city, in all campsites and campsite help points, stages and venues, where their primary objective is to keep us all safe and secure.

Sexual harassment, assault and domestic violence support will be offered by Safer Spaces, who have a chill out and glam tent as well as outreach posts in the Campsite Help Points. The team will be on hand to talk about harassment, sexual health and consent, as well as supporting with any sexual assault reports. Safer Spaces works to prevent violence against women and girls, but are gender informed and gender inclusive.

For our citizens who need to make use of a calm environment there are welfare centres on site where there are trained staff on hand to help. 

Here you’ll find confidential help, counselling services and advice for any emotional problems. The welfare teams have staff trained to provide professional support and advice on a wide range of issues, including drug and alcohol abuse, addiction, bereavement, eating disorders.

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‍We will have a 24-hour medical centre for first aid support, plus an on-site field-hospital staffed with medical professionals, including doctors, nurses, paramedics and mental health practitioners. Medical outreach and response is carried out by foot patrols and 4x4 ambulances.

The medical centres are equipped to deal with almost all medical emergencies, right through to minor illnesses and injuries. They function in a similar way to many A&E departments across the country and are supported by festival ambulance buggies and paramedics.

There is a pharmacy service available at the medical centre where you can buy over the counter items such as paracetamol, ibuprofen, plasters, tampons and condoms.‍

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We’d recommend bringing a small stocked first aid kit including plasters, basic medication like; painkillers, antihistamines, antiseptic cream, sun cream, after sun and insect repellant.

If you have pre-existing medical conditions such as asthma or diabetes make sure you bring what you need for your time on-site and see our prescribed medicine section below. 

Bring a refillable water bottle to use at any of our water points to keep hydrated throughout the weekend

Ensure you have clothing for all weather eventualities

The most important things you can do

• Eat, sleep, hydrate - repeat!
• Know where Medical and Welfare are located and that you can ask anyone in a tabard (stewards, security) for help at any time. 
• Look after your friends
• Understand the risks and educate yourself around using drugs and alcohol. The Loop will have a presence onsite to offer drug education. (They will not have a drug testing service this year).

All festival entry tickets include access to our general campsites but there are a few options to upgrade your camping such as Camp Orchid or Camp Skylark.

Upgrade your camping experience with Camp Orchid! Experience sectioned-off camping, flushing toilets, and a pamper parlour with hot showers, mirrors, hair dryers and straighteners. Just bring your tent, pitch up and enjoy.

The Camp Orchid wristband is for access to this campsite only you will still need to purchase your entry ticket.

Camp Skylark is all about making life easy and letting you soak up the festival vibes hassle-free. 

From cosy bell tents to luxurious airstreams, we've got it all. Including flushing toilets, hot showers and pamper parlour with mirrors, hair dryers and straighteners. Get a full list of the Skylark Accomodations on our ticket page.

Relax away from the city and enjoy a morning coffee or sunset cocktail from Skylark’s boutique bar and chillout area. Skylark wristbands also grant you access to Copper Cog, the flushing toilets inside the city area.

In east Skylark you'll find the majority of the accomodations, our pamper parlour, main bar and food vendors in east Skylark you'll find our new Signature Bell Tents. These are just over the path from the rest of the facilities.

Don’t forget, all Camp Skylark residents must purchase a Skylark Wristband. When you are purchasing your Skylark ticket each person who is attending needs to have a Skylark wristband. If you forgot to add any wristbands when you booked, don’t panic, the lead booker needs to log into their Kaboodle account and add them.

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We also have other pre-pitched camping options from Tangerine Fields and Camplight. Explore our option on the Kaboodle ticket page.

All of our live-in vehicle pitches have sold out this year.

Hire a portable charger and swap once a day for a full charger.

Capture every moment and keep connected to your friends. Collect your first charger at any of our locations, and swap it every day and get 5000 mAh of power daily. (enough juice to power a phone for a day - even for a heavy user.) *£10 deposit is required on collection -refunded on return of the last charger.

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Choose between a large or small locker both come with 1x universal socket and 2x USB sockets.

A safe location to keep keys, passports, coach/train tickets, rucksacks, merch and any other valuables.

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Boomtown are pleased to be working with Nimbus Disability, using their Access Card Scheme to provide all Boomtown Festival goers with access requirements a more consistent and better experience when applying for our facilities & provisions. This scheme means you can use your Access Card or Digital Pass for subsequent festivals of up to 3 years! 

To access our accessibility provisions at Boomtown 2025, you must:

1 Apply for a Nimbus Card or Boomtown Access Pass

2 Complete the Boomtown Access Request Form

Once verified, you’ll receive confirmation of your approved access provisions before the festival.

Once you have your access card please fill out the Access Request Form to let us know your requirements.

To apply for Essential Companion Ticket you will need to:

1 Apply for a Nimbus Card or Boomtown Access Pass

2 Complete the Boomtown Access Request Form

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Live-in vehicles staying in the Meadow Accessible Campsite will receive a routing pass to direct you to enter the festival via a dedicated Access Customer campervan gate and be directed onwards to The Meadow accessible campsite. Please note that the Meadow accessible campervan route will not be the same entry point as the general campervan field or the car park. If you have already purchased a general campervan pass and would like to swap to stay in your live-in vehicle in The Meadow accessible campsite, please inform us of this via the Access Request Form.

For further information on travelling to the Festival please refer to our website

‍Arriving by Car: We are unable to help with carrying bags from your car to the Access Customer entrance at West Gate. We do not offer an accessible transport service from your car to any of the gate entrances. Please ensure that if you need assistance carrying things, to apply for a Essential Companion ticket to support you. 

Arriving by public transport & taxi drop off: There is a wheelchair accessible transport service between the public transport & taxi drop off and the West Gate Access Customer entry for wristband exchange. This transport is available to collect you and your Essential Companion only. Friends and family & their luggage must make their own way into the festival. 

Please expect a moderate amount of walking distance between the Access Customer lane entrance for wristbanding, entering the Festival and The Meadow accessible campsite. 

After you have entered the internal Festival site, there will be a wheelchair accessible transport service available. This is for use by the D/deaf or disabled customer and their Essential Companion only - friends and family must make their own way into the festival. Expected wait times are likely for the accessible transport pick up during busy peak periods.

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If you are an approved access customer, we recommend arriving at the West Gate entry. Once you arrive at West Gate, look out for the dedicated Access Customer entrance sign. This will be a different entry point to the general customer queue. From here, you will be directed to a lowered counter wristbanding Box Office for Access Customers only. A member of the Access Team will be there to greet you. 

There will be a short walking distance between the Access Customer entrance at West Gate, through wristbanding & security searches before reaching the accessible transport pick up point inside the Festival, please also be aware that there will be wait times for this service.

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If arriving by taxi or someone is dropping you off, head to the drop off zone at West Gate. 

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‍National Express Coaches can accommodate a variety of access needs on request - to arrange your journey please contact them via enquiry@nationalexpress.com or calling 0871 781 8181 (charges apply)Visit the National Express website for more information: HTTPS://WWW.NATIONALEXPRESS.COM/EN/HELP/ACCESSIBILITY‍

Coaches and shuttle services from Winchester train station drop off at the public transport hub at West Gate

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There are priority Blue Badge parking areas at all car parks, located as close to the entry gate as possible. You do not need to request these in advance, just arrive with your blue badge displayed and speak to a steward when you arrive to be directed to this area. Please be aware that there will be moderate walking distances between these car parks and entry gates. If you struggle with walking long distances, we would advise requesting to park in the dedicated Disabled car park at West Gate.

‍To arrange accessible parking in The Meadow disabled car park you must purchase a general car parking pass, then apply via the Access Request Form. Once you have been approved, the Access team will be able to swap your general car park pass to the Meadow Disabled Car Park pass.

The dedicated disabled car park is located close to The Meadow accessible campsite. Exact distances will be detailed closer to the Festival.

Boomtown are delighted to have again teamed up with DEAF EVENTS UK to provide BSL interpretation at this year's festival. Find them at the Deaf Events HQ in The Meadow accessible campsite for information, questions and support for Deaf residents.

BSL usually takes place from the viewing platforms and sometimes right in the action at the front of the stage. More info about this will be released shortly before the show.

Please kindly complete the Access Request Form to let us know if you are interested in using the BSL services provided by Deaf Events UK at next year's Festival.

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If you have any other questions, please do get in contact with us on access@boomtownfair.co.uk

Lowered countered bars will be situated around the festival site at most bars and near to stages with Disabled Viewing Platforms. If a lowered bar counter is not possible, and when appropriate, a member of staff will be able to come around from the bar to take your order and assist you.

The Access Map, which will be available closer to the Festival, will detail where lowered bar counters are available, this will be sent to all accessibility citizens who have completed the Access Request Form.

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Please notify us if you plan to bring a mobility scooter. You will need to sign an agreement to show you understand the conditions of its use on site. Please apply via the Access Request Form.

If you have a wheelchair or other accessibility aid that needs charging you are welcome to use the charging facilities at The Meadow accessible campsite Access Hub. 

Please apply for use of these facilities via the Access Request Form. 

We are unable to provide wheelchairs at the Festival so if you require one, we recommend bringing this with you.

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We do not provide electrical hook up to your tent or campervan unless required for an essential medical device, such as CPAP machines. Phone charging does not constitute an essential medical device that requires overnight charge to your tent or campervan. This can be charged at the charging tent in The Meadow.  

Pre-approval for electrical hook up must be requested in advance via the Access Request Form. This service is only provided at The Meadow accessible campsite.

Personal electric hook ups are only approved for those who need overnight, consistent power at their camping location (e.g. CPAP machines). We will ask to see a doctor’s note or diagnosis letter confirming the machine and its overnight use. Please upload a copy of this on the Access Request Form. 

Please also let us know the type of device you are bringing and its power requirement.

For example: CPAP machine, overnight power supply.

If you have a device that needs charging or one off connections to power when in use (Nebuliser) you are welcome to use the charging facility at The Meadow accessible campsite Access Hub.

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If you need to bring prescribed medication with you to the festival, please follow these steps: 

• Bring a copy of your prescription or a doctor’s note in your name which details your medication.
• Keep the medication in its original packaging. 
• Only bring enough for the duration of your stay.

‍Medical Cannabis - We will need to pre-authorise your medical cannabis in particular so you don't have any problems on entry. Please complete the Access Request form with a copy of your prescription or a doctor's note in your name which details your medication.

‍Medicine Fridges Medicine can be refrigerated at The Meadow accessible campsite, please apply via the Access Request Form to arrange this. Remember to bring a plastic container, clearly labelled with your name to store all your medicine in.

‍Syringes Please bring your own supply of syringes and ask The Meadow team to store these in a secure place at The Meadow accessible campsite. Syringes must be disposed of in the clinical waste bin at The Meadow campsite or at the Medical & Welfare tents.

Soiled Waste Can be disposed of in a clinical waste collection bin at the The Meadow Accessible campsite

Boomtown is a greenfield site, and a particularly hilly one at that! There are some hard standing roads and metal trackways around the festival but most of the district streets and arenas are grass and the woodland venues are wood chip or sand. The Access Map, which will be available closer to the festival, defines each area so you can plan your routes around the festival.

The Meadow accessible campsite is closer to the action situated in Downtown / West camping. There is a moderate walking distance (between 500m - 1km) from Meadow campsite to the main stages but has a reduced amount of steep hills from other locations.  

We recommend that you request camping in The Meadow accessible camping if you have difficulty travelling long distances by foot and will not be bringing a suitable accessibility aid with you such as a mobility scooter or electric wheelchair.

Internal Accessible Transport Service There will be a wheelchair accessible transport service operating on a loop around the Festival site with 2 access buses running the service. This service is only available for approved access customers and approved Essential Companions who have the Boomtown Essential Companion lanyard on. The Essential Companion must be accompanied by the access customer. They cannot make use of this service without them. Due to limited space we cannot accommodate other members in your group to use this service. Please note this is not a request service. You will be able to catch the accessible transport service from one of the dedicated Accessible Bus Stops across the site. Look out for the Accessible Bus Stop signs on site. Our Access Map published closer to the festival will detail the exact locations of the accessible bus stops.

Due to the nature of our site, many of the driving routes are also used by pedestrians. For this reason, the length of time it can take for the accessible bus route to run a full service and reach an accessible bus stop can vary. We are unable to provide a bus timetable or timed scheduled stops for this reason. Please be aware this is a limited service, there will be wait times during busy peak periods, this could be between 1 - 2 hours on arrival days.

You are welcome to camp in any of the other campsites available. These options include:

• General Camping in Downtown Village or Hilltop Village
• Pre-pitched tents in either Camplight or Tangerine Fields (for additional cost)
• Camp Orchid or Camp Skylark (for additional cost)

Please be aware that the above campsites do not offer the same level of access facilities available at The Meadow accessible campsite.

Please refer to the information on our website regarding camping options.

Camp Skylark, Camp Orchid & Hilltop Campsite area are all situated on top of a steep hill. There is a long distance between these campsites, the main arena and The Meadow Accessible Campsite. 

Camp Orchid is a bring-your-own tent campsite. Camp Skylark is a boutique campsite. Both these campsites have wide access toilets & shower facilities for those who have purchased camping here.

Wherever you are camped you are welcome to visit The Meadow and make use of the accessible facilities at any time. Please apply for this via the Access Request Form, when it goes live, to request an accessibility wristband to visit The Meadow and other site wide bookable access facilities.

Please take a look at all the medical and welfare services we have on-site to help keep yourself and your mates safe!

Strobe lighting and pyrotechnics are used in many of the stages and venues across the Festival. This is integral to the production of our sets and stages. We will endeavour to provide signs on any stages and venues using strobe and for stage managers to announce when they will be in use, but we cannot promise this. We also aim to release a list of all venues using strobe lighting or pyrotechnics shortly before the festival. If you are affected by strobes or flashing lights, please communicate with venue staff, alternatively, you can talk to The Access Team and Meadow Campsite staff who may be able to provide further information.

Boomtown is set in the rolling hills of Matterley Estate, a working dairy farm in the most westerly point of South Downs National park, near Winchester. ‍

You will receive routing information from the Ticketing Team a few days before the Festival.

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There is a dedicated Access Customer entrance & lane to the Festival located only at the West Gate Box office, with shorter queue times. This entrance is available to access customers parking in the disabled car park, arriving by coach or via the public drop off point. 

What access facilities are available? 

• Ease of Festival entry via the dedicated Access Customer lane (at West Entry Gate only) for reduced queue times. This is not available at any other entry gate. 

• Disabled campsite called The Meadow for tents and campervans
• Disabled car park close to The Meadow campsite, exact distance will be shared closer to the Festival
• Use of accessible showers available in The Meadow campsite
• Charging for wheelchairs and other accessibility aids at The Meadow Access Hub
• Use of accessible toilets with RADAR key and padlock system across the Festival site
• Secure medicine fridge in The Meadow campsite 
• Disabled Viewing Platforms at 5 main stages 
• British Sign Language Interpretation for selected performances
• Accessible transport service, operating inside the Festival. This is not available from car parks to the entry gates. Available for customers with an accessibility wristband only, wait times to be expected.

In order to use the Accessible toilet and shower facilities you will need to first do these two steps.

1 Apply for a Nimbus Card or Boomtown Access Pass

2 Complete the Boomtown Access Request Form

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Toilets: There are poly-john accessible toilets situated all over the festival site, they are locked in order to manage access and ensure cleanliness. Along with an on-site text service for reporting any issues. 

We will be using a RADAR key and padlock system for 2025. If you have your own RADAR key please bring this with you, alternatively once approved for access facilities we can loan you a RADAR key for £10, available once you arrive at the Festival and refunded to you once the key is returned back to us. RADAR keys will be available for loan from;

Downtown locations: The Meadow Accessible Campsite & the Downtown Info Point  

Hilltop locations: Hilltop Welfare Tent, Camp Orchid and Camp Skylark.  

Showers: Please note that the accessible showers are only located at The Meadow Accessible Campsite, Camp Orchid and Camp Skylark. 

Please see our EXTRAS section on our website for other site-wide facilities such as hot showers if you are not staying in or using The Meadow accessible campsite facilities.

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Boomtown is set in an open green-field hilly site. It has some dirt track paths however most of the spaces involve grass, sand, wooded areas, inclines and uneven terrain. 

Our site consists of two main areas; The City and the Campsite Villages, which are separated by a large hill. The site has a range of stages, both open air and in woodland areas where sand is used for the ground, plus unique pop up smaller scale venues around the City. 

There will be a dedicated accessible campsite for disabled people called The Meadow. This is situated at the bottom of the hill near The City and the main stages.  

Please be aware that areas such as Camp Orchid & Camp Skylark are located on the top of the hill of the Festival site. If you struggle with long walking distances & inclines, we would highly recommend applying to camp at The Meadow Accessible Campsite. 

While there will be some sheltered areas (some woodland areas, smaller venues, stalls and marquees), it is predominantly an open-air event. Ground conditions are therefore weather dependent; if we experience extreme wet weather the ground has a tendency to become muddy and the grass may well get churned up. This means that mobility across the site may become compromised. We ask you to consider this before purchasing a ticket.

To access the viewing platforms you will need to do the following:

1 Apply for a Nimbus Card or Boomtown Access Pass

2 Complete the Boomtown Access Request Form

There will be raised viewing platforms for D/deaf and disabled citizens at selected main stages. These platforms are for people who need to be seated in order to be able to watch the performances. They are manned during the stages’ operating times. There will be seating and wheelchair charging facilities and an accessible toilet close by.

Updated information about the locations of viewing platforms will be released before the festival and in your welcome pack.

Customers requiring use of these platforms can request this by completing the Access Application Form. The viewing platforms are solely for the use of our access customers plus their PA. Due to limited capacity, we are unable to accommodate friends or family on the platform. Every platform has a steward / security managing the space.

Platforms are run on a first come, first served basis with demand varying depending on the time of day, the artist and the stage.

Please note customers using large scooters may be asked to park these at the bottom of the viewing platform ramps when possible to ensure we can accommodate as many access customers on the platforms as we can.

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The Meadow is a dedicated campsite for D/deaf and disabled customers, located close to the main town for easier access to the action! This campsite has a dedicated disabled car park a short distance away. Exact distances from the car park to the Meadow campsite will be shared closer to the Festival. 

The Meadow campsite is staffed during the day by the Access Team who can help with day to day festival needs. 

Tents and campervans are placed into different areas within The Meadow campsite so we can allocate space and ensure the campsite is safe and easier to navigate for those with wheelchairs or other accessibility aids.

Group Size Alongside yourself as the access customer, you are welcome to invite up to 2 other friends or family to camp with you in the Meadow plus any approved Essential Companion. 

Tents at The Meadow‍ There will be a dedicated area to pitch your tents in The Meadow. Your group will have an allocated pitch size in order to accommodate as many D/deaf and disabled customers as possible. We ask that you please be mindful about the size tent you are bringing. We understand you may require a bigger than normal tent for your accessibility needs but wherever possible we encourage you to tent share with others in your group staying with you. There is no electricity hook up provided for tents unless required for essential medical equipment. Please see the Essential Medical Devices section below.

Campervans at The Meadow We can accommodate live-in vehicles within the standard campervan rules and the live-in vehicles T&C’s. You must be able to fit within a 5m wide x 7m deep pitch (including the towing vehicle). For vehicles over 7m you must purchase and request two pitches. There is no electricity hook up provided for campervans or caravans unless required for essential medical equipment. Please see the Essential Medical Devices section below.

Boomtown recognises accredited guide dogs and assistance dogs that have been trained by a member of the International Guide Dog Federation (IGDF) or Assistance Dogs International (ADI). Festival-goers wishing to bring their accredited assistance dog must provide proof by showing the Assistance Dog symbol on their Access Card/Pass.

However, having the assistance dog symbol does not automatically authorise bringing your dog to Boomtown. Please contact the Boomtown Access Team at access@boomtownfair.co.uk if you wish to bring your assistance dog who will discuss our Assistance Dogs Policy with you.

Boomtown is a large capacity festival where dogs will experience dense crowds, high noise levels, lasers, strobes, and pyrotechnics. We ask you to carefully consider the dog’s welfare and whether they can handle this type of environment for up to five days. If you are unable to bring your assistance dog we encourage you to request an Essential Companion (previously PA) ticket, which may help make the site more accessible for you.

If authorised to bring an assistance dog, you will be required to camp in The Meadow Accessible Campsite. You will receive information on designated dog spending areas and waste disposal. Owners are responsible for managing their dog’s hygiene while onsite, including clearing up all waste.

Please kindly note that the deadline for requesting to bring an assistance dog is 6th July 2025.

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As with most larger festival sites, phone signals tends to be a bit hit and miss. There are no payphones onsite so it's best to do things the old fashioned way and plan a pre-arranged meeting spot. Our app also has some offline functionality, so you’ll still be able to check the programme & the map!

Wednesday is a set up day only with limited entertainment. On Thursday there will be a limited number of stages, bars and venues open later in the afternoon. The full show, with all stages and attractions will be open at 12 noon on Friday onwards.

Boomtown is set in the rolling hills of Matterley Estate, a working dairy farm in the most westerly point of South Downs National park, near Winchester. Exact routing information will be sent with your ticket, please follow it carefully!

Boomtown takes place over the second week of August between 6th-10th August 2025.

Boomtown was started by a small team of young creative party goers who wanted to create something different -  - an experience that brings to life underground music, art and theatre culture.

The festival is still run by the same people who started it - but we’ve come a long way in the last 15 years!

Although you will be able to find clues from Thursday, the full interactive storylines run Friday to Sunday 1pm to 7pm.

This is very possible and likely to happen at least once. There is no shame in going back to where you last were and asking them for help. Ask for clues from any of the characters. Ultimately, the Boomtown world is there to play with you - not to block you.

The Boomtown immersive world is a collection of storylines which create the living city that is Boomtown. Some storylines are national news stories involving the whole city. Some storylines are local news stories involving just one district. Some storylines are town gossip involving just a few characters. Our audience also brings their own storylines… it might become confusing, but that’s all part of the fun.

There may come a time when all storylines seem to connect, and it all suddenly makes sense.

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Boomtown is a five day immersive music festival set in a parallel world. We’re on a mission to  inspire the emergence of a better world all while having a blast. 

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Eight city districts come to life, each with their own unique vision for how we build a perfect world. There’s characters to meet, causes to join and secrets to be revealed around every corner.

To find out more about Boomtown please visit Discover The Fair

The legislation regarding smoking inside public places applies to tented venues in the same way it does at your favourite club or pub. You will be asked to finish your cigarette (including e-cigarettes) outside. Please don’t smoke or vape in a venue.

The site needs to be vacated by midday on Monday 11th August. Please make sure you are all packed up and on your merry way home by then.

Following some storylines may lead to strange and beautiful experiences. However, It’s about the journey - not the destination. The Boomtown world is for playing in, not racing through. If you're just thinking about getting to the end of the story, you will not have fun.

The immersive experience is varied, involving spoken word, written word and visual clues. We suggest building a small team with a mix of strengths for reading, blagging and spotting things. Make sure you’re ready to cover all senses.

If you feel blocked due to having an access requirement, our actors are here to facilitate you, please ask any of the characters and they will be able to assist. If you have any questions before the show please email access@boomtownfair.co.uk

As of 2024, Boomtown is an over 18’s event. You may see some under 18s during the event. This is because some of our crew live on site for many weeks creating the festival. They will be accompanied by responsible adults and well cared for to ensure their safety and wellbeing.

Yes! Boomtown has comprehensive access facilities in place in order to welcome deaf and disabled citizens. This includes free Personal Assistant tickets, a dedicated accessibility campsite and extensive wide access facilities located throughout the site. 

Find out more about the support available on our Accessibility info page. If you have a specific access need you’d like to discuss or have any questions about our existing facilities, please do get in touch with the access team who can assist you further: access@boomtownfair.co.uk

Take part in the world. You will get the most out of the immersive world if you also play along. If you are talking to a millionaire filmmaker, you might get further if you tell him you are a famous actress. If you are talking to a clown, tell them your grandmother was a famous clown. It’s all about the blag. 

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The whole Boomtown site is pretty big, you can expect to do quite a lot of walking over the weekend so please bring appropriate footwear. 

The Matterley estate is a green-field site that utilises the natural amphitheatre, neighbouring woodland and the surrounding fields to form the unique festival experience of Boomtown.

Look out for stories via posters, billboards and The Daily Rag. There you may find calls to get involved, such as places to sign up for a cause, or places to go to get involved. District storylines will be attached to characters and venues. 

Go around the districts, into venues and ask characters if anyone needs help or what the district gossip is, you’ll find out what’s going on. 

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There is no single Boomtown storyline. Like any city, there are many stories happening at once. Which stories you find out about or become involved in will depend on a combination of which district you hang out in, who you speak to, and pure luck.

Head over to our Connect section where you'll find all our various application forms and their opening dates.

Details of Boomtown's layout will be announced closer to the festival. We will announce this via our social channels and in our newsletter.

We’re on a mission to inspire millions to transform our world, all while having a blast. 

We're committed to our planet, aiming for circular and Net Zero Scope 1 & 2 GHG emissions by 2026.

This means:

Renewable Energy: Powering our city with renewables.

Circular Economy: No more throwaway culture.

Greener Travel: Reducing emissions access the board

Sustainable Food: Good for people and the planet.

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Our Pledge to You

Avoid Fossil Fuels: Embrace sustainable alternatives.

Recycling Facilities: Easy sorting on-site.

Salvaging Partnerships: Reusing old materials.

Green Guardians: More teams to fight campsite waste.

Data Monitoring: Tracking our impact for improvement.

Shuttle System: Reducing traffic and emissions.

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Your Pledge to Boomtown

To keep our city green, you can help by:

Sustainable Travel: Carpool or use public transport.

Conserve Water: Report leaks and don't waste.

Use Recycling: Sort your waste correctly.

No Litter: Keep our city clean.

Take It Home: Leave no trace and redeem your Eco Bond.

Creativity, Connection, and Celebration, are at the heart of everything we do. And we believe it's all about respect—for yourself, each other, and our beautiful planet.

‍Creativity 

In a world where conformity is valued over creativity, we want to provide a platform that nurtures artistic freedom and pushes the boundaries of creative expression.

Connection

In a world where digital connection so often replaces physical connection, we cherish the depth of connection that comes from the gathering of humans.

Celebration

In a world that can so often feel overloaded, we want to celebrate the very best this beautiful planet and all humanity can achieve in one almighty party where everyone is welcome. 

Respect yourself

In a world that can make us doubt our own worth, we want to provide a space for self empowerment, freedom of expression and most importantly self care.‍

Respect Each Other 

In a world that is deeply scarred by the open wounds of racism and prejudice, we want people of all backgrounds, beliefs, ages, gender identities, sexual orientations, abilities and races to know that you belong and we strive to keep you safe in our city.

Respect The Planet

In a world that is burning, we call on our collective humanity to come together to find solutions and care for nature, as she cares for us.

Whilst our festival takes place in August, we’d love to keep in touch with you year-round.You can sign up to our mailing list, join our local meetings 

Sign up to our local community mailing list here 

Say hello or drop us a line…

Whether you have questions, ideas, or just want a friendly chat, our Local Liaison Officer, Katie, who’s based in Alresford is always available at local_community@boomtownfair.co.uk.

You can join in with all the latest chat and be part of the online community on our Local Community Facebook page. This space is very active and dedicated to all things local.

Safer Spaces Now is the next step to creating equality and safety for all at festivals and events through education, training and providing vital, immediate and specialist support.

They work to prevent and address harassment, discrimination, and violence by providing trained staff and volunteers who promote respectful behaviour using the five D’s of active bystanders. Safer Spaces Now offers support and resources for anyone who feels unsafe or violated during the event. We are passionate about their important work.

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Boomtown is a founding member of onboard:earth, a live events industry response to the climate crisis – a community of events, festivals, suppliers, artists and music companies taking action to reduce travel impacts by moving low-carbon travel into the heart of live events culture and raising funds for environmental restoration.

Since 2015, onboard:earth has worked with over 160 event industry members, providing t resources, tools, advice and inspiration to reduce travel emissions and channelling over £659,000 from event-goers to environmental restoration and climate action; funding community-led, community-led, community-benefit renewable energy generation and ecosystem protection and regeneration to protect biodiversity, sink carbon and create livelihoods for communities on the front line of climate change. 

Visit the onboard:earth website to find out more.