Security & Safety
A strong sense of community is one of the most important things at Boomtown. We want nothing more than for everyone to feel safe and have an incredible time.
There are a lot of measures in place to help achieve this, including our security teams who assist in ensuring things run smoothly for all of us. They are all Security Industry Authority (SIA) trained and are here to help, listen, advise, take reports and deal appropriately with difficult situations. You can find them easily in their hi vis tabards throughout the city, in all campsites and campsite hubs, stages and venues, where their primary objective is to keep us all safe and secure.
Here is an overview of what they do to look after us all, some tips on how we can help them do their challenging job and some advice on how to keep yourself and your stuff safe;
So you can make your way around our challenging site quickly and see as many artists and shows as possible, security keep their beady eye on traffic flow! Sometimes they might:
- Stop people entering an area or stage if it has reached capacity, or you don’t have the right wristband for a specific area
- Shut down venues
- Implement one-way systems
- Cordon off areas
- Remove tents if they are blocking fire lanes
- Ask anyone underage in an age restricted area to move on to a suitable location
To keep an eye on everyone’s safety and wellbeing as well as ensure everyone gets the chance to rest up, refuel and have some much needed sleep, security are on hand to:
- Provide support to anyone who may feel they have been put in an uncomfortable position by any anti-social behaviour
- Provide a presence across campsites to check for suspicious behaviour and protect against opportunist tent theft
- Ask the more boisterous amongst us to move if they are in a designated quiet area or if it’s the early hours
- Switch off rogue and prohibited sound systems
They can also…
- Stop people from putting themselves and others in danger by climbing on sets or equipment
- Stop tagging and vandalism of sets
- Confiscate any item that is on the prohibited items list
- Confiscate any alcohol brought into the festival that is over the official limit
- Implement no smoking regulations
- Confiscate drugs taken overtly in public
- Restrain anyone who is a danger to themselves or others
- Carry out searches in cars, campervans and bag and person searches
If you find yourself in the unlikely position of being taken to evictions… don’t expect the worst. This is a review not an automatic judgement!
Protect yourself from crime
Although we’ve not seen many at the festival in recent years please still take these provisions to keep yourself safe from opportunists and tent thieves:
- Lock and empty your car
- If you have valuables at the festival - use the lockers for storing cash, keys and phones.
- Don’t carry large volumes of cash
- Keep any out of sight and in a secure place.
- When sleeping keep your valuables out of site - the bottom of your sleeping bag is a pretty good place!.
- Get to know your neighbours and on the lookout for anyone acting suspiciously.
Reporting a crime:
- If you see anyone acting suspiciously, report it immediately to the nearest security or steward, or let us know your location via 07786 20 75 75. Please report anything suspicious.
- If you need to report a theft in progress find your nearest security or steward, or report it straight into Campsite Hubs who will inform security and provide assistance.
- If you have had items stolen from your tent or person, let us know at the Campsite Hubs or the Information Points, so we can support you and help you with contacting the police.
Security also need to follow the rules and respect everyone on site. Here are the things that they can’t do:
- Confiscate drugs without issuing an official drugs warning notice and recording the process
- Under no circumstances can they carry out any form of intimate search of an individual.
IMPORTANT: If you feel a member of our security staff has acted or treated your or someone else inappropriately then please make a note of the following details:
- SIA / ID number
- Tabard number
- Physical description
Please then report it to any info point or campsite hub, or via the incoming text message service: 07786 20 75 75 so we can ensure it is followed up and looked into as soon as possible.