November 2021

As we head into Winter and close the door on what has been a very unusual 2021 festival season, we are beyond excited to say that we are finally deep into our planning and delivery phase of Chapter One: The Gathering. 

However, whilst our focus is very much on stages, storylines and campaigns, the ongoing and ever changing national strategy around COVID-19 has meant that to some extent the 2022 festival season is still unknown in terms of the finer COVID mitigation measures that will need to be implemented across site. 

As always, our focus is to ensure we consider all safety and safeguarding measures required for the public, crew, contractors and suppliers, artists and performers and those who live in the surrounding area, in all of our operational plans and processes. We will continue to work with our partners and colleagues at local and national level including government departments, to ensure we are as informed and prepared as possible.

All updates and announcements regarding the impact of COVID-19 or changes to the 2022 festival will be released here. Many of the conversations around entry requirements, sanitation provisions, and general health and safety and crowd management are very much in the early stages at a National level, and we’ll update our FAQs as soon as it’s appropriate to do so.

Biggest love to you all.

Industry Wide Activity

Being part of the conversation and contributing to the future of the festival industry at a national and local (Hampshire) level is key for Boomtown. Since March 2020 we’ve been heavily involved with industry-wide and government working groups to help create and develop working policies, guidance and procedures to ensure industry wide safety protocols and measures for the 2022 season

Industry groups include:

  • The department for Digital, Culture, Media & Sport (DCMS) 
  • UK Health Security Agency
  • The Association of Independent Festivals (AIF) 
  • The Association of Festival Organisers (AFO)
  • Events Industry Forum (EIF) 
  • Attitude Is Everything

Get In touch

If you have any specific questions that are not answered below; please email and we will be in touch directly, or alternatively if you would like to subscribe to our newsletter to be kept ahead of any news please sign up here. 



Our FAQs will be added on an ongoing basis.  If you have any specific questions that are not answered below; please email and we will be in touch directly.

I have a ticket from 2020/2021 event. Can I get a refund? 
The deadline to request a refund was on the 16th August 2021. All tickets have now rolled over and are valid for the 2022 event. 

If Boomtown 2022 is postponed will my ticket still be valid?
Yes, if you have a ticket it will be valid for the next installment of Boomtown, whenever that may be. Please see the T&Cs here for more information. 

If Boomtown 2022 is cancelled due to COVID will I be able to get a refund? 
In the event of Boomtown being cancelled due to COVID, you will be eligible for a refund. You can find the full details on our cancellation policy in clause 1.5A of  our T&Cs

Can I get ticket insurance?
You can take out ticket insurance with Booking Protect. Please note you can only buy this at the point of purchase, unfortunately this is only available for new ticket purchases and cannot be added to previous bookings. Please refer to Booking Protect for full T&Cs.

What are the current National Express COVID Safety measures?
You can find all the safety information on National Express here, plus you can check out their film here.