Vibe Check - Know The Zones

I know where to get help, and I’ll use it if I or someone else needs it. No judgment. Just care.

If you, your friend, or a fellow Boomtown citizen is having a bad time, knowing our welfare and medical points are crucial.

Here are some of the facilities we have at Boomtown:

📍 TLC Welfare

Our welfare team is here to offer support and welfare services for anyone who feels they may need it. Please pay them a visit if you are feeling a bit overwhelmed by anything or just need a bit of TLC.

They are based next to the medical centre in Pepperpot Market and in Thrutopia.

📍 Medical

There are two 24 hour medical centres onsite. The main medical centre is next to Pepperpot Market near Hidden Woods. The second medical centre is on Hilltop between Oldtown and Thrutopia. There is a medical and welfare Help Point located in the town centre.

If you require urgent assistance you may find someone to help you here, however this is not a treatment centre so if you can walk to get treatment you can do so at Pepperpot Market or Hilltop.

The medical centre in Pepperpot Market runs a fully stocked pharmacy, so they can help with a huge amount of ailments and afflictions, but there will also be a pharmacy available near the entrance of Botanica; If you or a friend find yourselves in urgent need of medical assistance, and cannot make your own way to these medical centres, please find your nearest security, bar staff, steward or Boomtown representative immediately and they will get one of our mobile teams to you as soon as possible.

📍 Safer Spaces

Sexual harassment, assault and domestic violence support will be offered by Safer Spaces, who have a chill out and glam tent in Pepperpot Market, and will be roaming around the city.

The team will be on hand to talk about harassment, sexual health and consent, as well as supporting with any sexual assault reports. Safer Spaces works to prevent violence against women and girls, but are gender informed and gender inclusive.

📍 The Loop

The Loop will not be operating a public drug testing service, however, they will have their drug education tent on site in Pepperpot Market to offer information and guidance on drugs and drug use to our festival goers for free.

📍 Additional Welfare support

There will be stalls across the Thrutopia and The Rookery offering support and talking services run by charity partners including: The Samaritans, Blink Mental Health, and Cocaine Anonymous.

If you are just looking for someone to talk to about how you are feeling, or would like information about ongoing help, these teams are here to listen.  

📍 Stop Ketamine UK

Stop Ketamine UK is a passionate team on a mission to tackle the UK’s ketamine crisis. We’re here to raise awareness, educate, and support anyone affected. No judgement—just honest info, good energy, and a drive to make change. Let’s open the conversation and keep it real.

But remember, in a serious crisis, security and bars have radios and know exactly who to reach out to - they are the quickest route to get help on its way!!

In an emergency, there is no judgment; our teams will support you.