Accessibility

Once you have your access card please fill out the Access Request Form to let us know your requirements.

Boomtown recognises accredited guide dogs and assistance dogs that have been trained by a member of the International Guide Dog Federation (IGDF) or Assistance Dogs International (ADI). Festival-goers wishing to bring their accredited assistance dog must provide proof by showing the Assistance Dog symbol on their Access Card/Pass.

However, having the assistance dog symbol does not automatically authorise bringing your dog to Boomtown. Please contact the Boomtown Access Team at access@boomtownfair.co.uk if you wish to bring your assistance dog who will discuss our Assistance Dogs Policy with you.

Boomtown is a large capacity festival where dogs will experience dense crowds, high noise levels, lasers, strobes, and pyrotechnics. We ask you to carefully consider the dog’s welfare and whether they can handle this type of environment for up to five days. If you are unable to bring your assistance dog we encourage you to request an Essential Companion (previously PA) ticket, which may help make the site more accessible for you.

If authorised to bring an assistance dog, you will be required to camp in The Meadow Accessible Campsite. You will receive information on designated dog spending areas and waste disposal. Owners are responsible for managing their dog’s hygiene while onsite, including clearing up all waste.

Please kindly note that the deadline for requesting to bring an assistance dog is 6th July 2025.

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Boomtown are pleased to be working with Nimbus Disability, using their Access Card Scheme to provide all Boomtown Festival goers with access requirements a more consistent and better experience when applying for our facilities & provisions. This scheme means you can use your Access Card or Digital Pass for subsequent festivals of up to 3 years! 

To access our accessibility provisions at Boomtown 2025, you must:

1 Apply for a Nimbus Card or Boomtown Access Pass

2 Complete the Boomtown Access Request Form

Once verified, you’ll receive confirmation of your approved access provisions before the festival.

Live-in vehicles staying in the Meadow Accessible Campsite will receive a routing pass to direct you to enter the festival via a dedicated Access Customer campervan gate and be directed onwards to The Meadow accessible campsite. Please note that the Meadow accessible campervan route will not be the same entry point as the general campervan field or the car park. If you have already purchased a general campervan pass and would like to swap to stay in your live-in vehicle in The Meadow accessible campsite, please inform us of this via the Access Request Form.

For further information on travelling to the Festival please refer to our website

‍Arriving by Car: We are unable to help with carrying bags from your car to the Access Customer entrance at West Gate. We do not offer an accessible transport service from your car to any of the gate entrances. Please ensure that if you need assistance carrying things, to apply for a Essential Companion ticket to support you. 

Arriving by public transport & taxi drop off: There is a wheelchair accessible transport service between the public transport & taxi drop off and the West Gate Access Customer entry for wristband exchange. This transport is available to collect you and your Essential Companion only. Friends and family & their luggage must make their own way into the festival. 

Please expect a moderate amount of walking distance between the Access Customer lane entrance for wristbanding, entering the Festival and The Meadow accessible campsite. 

After you have entered the internal Festival site, there will be a wheelchair accessible transport service available. This is for use by the D/deaf or disabled customer and their Essential Companion only - friends and family must make their own way into the festival. Expected wait times are likely for the accessible transport pick up during busy peak periods.

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If you are an approved access customer, we recommend arriving at the West Gate entry. Once you arrive at West Gate, look out for the dedicated Access Customer entrance sign. This will be a different entry point to the general customer queue. From here, you will be directed to a lowered counter wristbanding Box Office for Access Customers only. A member of the Access Team will be there to greet you. 

There will be a short walking distance between the Access Customer entrance at West Gate, through wristbanding & security searches before reaching the accessible transport pick up point inside the Festival, please also be aware that there will be wait times for this service.

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If arriving by taxi or someone is dropping you off, head to the drop off zone at West Gate. 

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‍National Express Coaches can accommodate a variety of access needs on request - to arrange your journey please contact them via enquiry@nationalexpress.com or calling 0871 781 8181 (charges apply)Visit the National Express website for more information: HTTPS://WWW.NATIONALEXPRESS.COM/EN/HELP/ACCESSIBILITY‍

Coaches and shuttle services from Winchester train station drop off at the public transport hub at West Gate

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There are priority Blue Badge parking areas at all car parks, located as close to the entry gate as possible. You do not need to request these in advance, just arrive with your blue badge displayed and speak to a steward when you arrive to be directed to this area. Please be aware that there will be moderate walking distances between these car parks and entry gates. If you struggle with walking long distances, we would advise requesting to park in the dedicated Disabled car park at West Gate.

‍To arrange accessible parking in The Meadow disabled car park you must purchase a general car parking pass, then apply via the Access Request Form. Once you have been approved, the Access team will be able to swap your general car park pass to the Meadow Disabled Car Park pass.

The dedicated disabled car park is located close to The Meadow accessible campsite. Exact distances will be detailed closer to the Festival.

If you have any other questions, please do get in contact with us on access@boomtownfair.co.uk

Boomtown are delighted to have again teamed up with DEAF EVENTS UK to provide BSL interpretation at this year's festival. Find them at the Deaf Events HQ in The Meadow accessible campsite for information, questions and support for Deaf residents.

BSL usually takes place from the viewing platforms and sometimes right in the action at the front of the stage. More info about this will be released shortly before the show.

Please kindly complete the Access Request Form to let us know if you are interested in using the BSL services provided by Deaf Events UK at next year's Festival.

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Please notify us if you plan to bring a mobility scooter. You will need to sign an agreement to show you understand the conditions of its use on site. Please apply via the Access Request Form.

If you have a wheelchair or other accessibility aid that needs charging you are welcome to use the charging facilities at The Meadow accessible campsite Access Hub. 

Please apply for use of these facilities via the Access Request Form. 

We are unable to provide wheelchairs at the Festival so if you require one, we recommend bringing this with you.

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We do not provide electrical hook up to your tent or campervan unless required for an essential medical device, such as CPAP machines. Phone charging does not constitute an essential medical device that requires overnight charge to your tent or campervan. This can be charged at the charging tent in The Meadow.  

Pre-approval for electrical hook up must be requested in advance via the Access Request Form. This service is only provided at The Meadow accessible campsite.

Personal electric hook ups are only approved for those who need overnight, consistent power at their camping location (e.g. CPAP machines). We will ask to see a doctor’s note or diagnosis letter confirming the machine and its overnight use. Please upload a copy of this on the Access Request Form. 

Please also let us know the type of device you are bringing and its power requirement.

For example: CPAP machine, overnight power supply.

If you have a device that needs charging or one off connections to power when in use (Nebuliser) you are welcome to use the charging facility at The Meadow accessible campsite Access Hub.

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Boomtown is a greenfield site, and a particularly hilly one at that! There are some hard standing roads and metal trackways around the festival but most of the district streets and arenas are grass and the woodland venues are wood chip or sand. The Access Map, which will be available closer to the festival, defines each area so you can plan your routes around the festival.

The Meadow accessible campsite is closer to the action situated in Downtown / West camping. There is a moderate walking distance (between 500m - 1km) from Meadow campsite to the main stages but has a reduced amount of steep hills from other locations.  

We recommend that you request camping in The Meadow accessible camping if you have difficulty travelling long distances by foot and will not be bringing a suitable accessibility aid with you such as a mobility scooter or electric wheelchair.

Internal Accessible Transport Service There will be a wheelchair accessible transport service operating on a loop around the Festival site with 2 access buses running the service. This service is only available for approved access customers and approved Essential Companions who have the Boomtown Essential Companion lanyard on. The Essential Companion must be accompanied by the access customer. They cannot make use of this service without them. Due to limited space we cannot accommodate other members in your group to use this service. Please note this is not a request service. You will be able to catch the accessible transport service from one of the dedicated Accessible Bus Stops across the site. Look out for the Accessible Bus Stop signs on site. Our Access Map published closer to the festival will detail the exact locations of the accessible bus stops.

Due to the nature of our site, many of the driving routes are also used by pedestrians. For this reason, the length of time it can take for the accessible bus route to run a full service and reach an accessible bus stop can vary. We are unable to provide a bus timetable or timed scheduled stops for this reason. Please be aware this is a limited service, there will be wait times during busy peak periods, this could be between 1 - 2 hours on arrival days.

You are welcome to camp in any of the other campsites available. These options include:

• General Camping in Downtown Village or Hilltop Village
• Pre-pitched tents in either Camplight or Tangerine Fields (for additional cost)
• Camp Orchid or Camp Skylark (for additional cost)

Please be aware that the above campsites do not offer the same level of access facilities available at The Meadow accessible campsite.

Please refer to the information on our website regarding camping options.

Camp Skylark, Camp Orchid & Hilltop Campsite area are all situated on top of a steep hill. There is a long distance between these campsites, the main arena and The Meadow Accessible Campsite. 

Camp Orchid is a bring-your-own tent campsite. Camp Skylark is a boutique campsite. Both these campsites have wide access toilets & shower facilities for those who have purchased camping here.

Wherever you are camped you are welcome to visit The Meadow and make use of the accessible facilities at any time. Please apply for this via the Access Request Form, when it goes live, to request an accessibility wristband to visit The Meadow and other site wide bookable access facilities.

If you need to bring prescribed medication with you to the festival, please follow these steps: 

• Bring a copy of your prescription or a doctor’s note in your name which details your medication.
• Keep the medication in its original packaging. 
• Only bring enough for the duration of your stay.

‍Medical Cannabis - We will need to pre-authorise your medical cannabis in particular so you don't have any problems on entry. Please complete the Access Request form with a copy of your prescription or a doctor's note in your name which details your medication.

‍Medicine Fridges Medicine can be refrigerated at The Meadow accessible campsite, please apply via the Access Request Form to arrange this. Remember to bring a plastic container, clearly labelled with your name to store all your medicine in.

‍Syringes Please bring your own supply of syringes and ask The Meadow team to store these in a secure place at The Meadow accessible campsite. Syringes must be disposed of in the clinical waste bin at The Meadow campsite or at the Medical & Welfare tents.

Soiled Waste Can be disposed of in a clinical waste collection bin at the The Meadow Accessible campsite

Please take a look at all the medical and welfare services we have on-site to help keep yourself and your mates safe!

Strobe lighting and pyrotechnics are used in many of the stages and venues across the Festival. This is integral to the production of our sets and stages. We will endeavour to provide signs on any stages and venues using strobe and for stage managers to announce when they will be in use, but we cannot promise this. We also aim to release a list of all venues using strobe lighting or pyrotechnics shortly before the festival. If you are affected by strobes or flashing lights, please communicate with venue staff, alternatively, you can talk to The Access Team and Meadow Campsite staff who may be able to provide further information.

Lowered countered bars will be situated around the festival site at most bars and near to stages with Disabled Viewing Platforms. If a lowered bar counter is not possible, and when appropriate, a member of staff will be able to come around from the bar to take your order and assist you.

The Access Map, which will be available closer to the Festival, will detail where lowered bar counters are available, this will be sent to all accessibility citizens who have completed the Access Request Form.

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In order to use the Accessible toilet and shower facilities you will need to first do these two steps.

1 Apply for a Nimbus Card or Boomtown Access Pass

2 Complete the Boomtown Access Request Form

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Toilets: There are poly-john accessible toilets situated all over the festival site, they are locked in order to manage access and ensure cleanliness. Along with an on-site text service for reporting any issues. 

We will be using a RADAR key and padlock system for 2025. If you have your own RADAR key please bring this with you, alternatively once approved for access facilities we can loan you a RADAR key for £10, available once you arrive at the Festival and refunded to you once the key is returned back to us. RADAR keys will be available for loan from;

Downtown locations: The Meadow Accessible Campsite & the Downtown Info Point  

Hilltop locations: Hilltop Welfare Tent, Camp Orchid and Camp Skylark.  

Showers: Please note that the accessible showers are only located at The Meadow Accessible Campsite, Camp Orchid and Camp Skylark. 

Please see our EXTRAS section on our website for other site-wide facilities such as hot showers if you are not staying in or using The Meadow accessible campsite facilities.

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To access the viewing platforms you will need to do the following:

1 Apply for a Nimbus Card or Boomtown Access Pass

2 Complete the Boomtown Access Request Form

There will be raised viewing platforms for D/deaf and disabled citizens at selected main stages. These platforms are for people who need to be seated in order to be able to watch the performances. They are manned during the stages’ operating times. There will be seating and wheelchair charging facilities and an accessible toilet close by.

Updated information about the locations of viewing platforms will be released before the festival and in your welcome pack.

Customers requiring use of these platforms can request this by completing the Access Application Form. The viewing platforms are solely for the use of our access customers plus their PA. Due to limited capacity, we are unable to accommodate friends or family on the platform. Every platform has a steward / security managing the space.

Platforms are run on a first come, first served basis with demand varying depending on the time of day, the artist and the stage.

Please note customers using large scooters may be asked to park these at the bottom of the viewing platform ramps when possible to ensure we can accommodate as many access customers on the platforms as we can.

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Boomtown is set in the rolling hills of Matterley Estate, a working dairy farm in the most westerly point of South Downs National park, near Winchester. ‍

You will receive routing information from the Ticketing Team a few days before the Festival.

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To apply for Essential Companion Ticket you will need to:

1 Apply for a Nimbus Card or Boomtown Access Pass

2 Complete the Boomtown Access Request Form

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The Meadow is a dedicated campsite for D/deaf and disabled customers, located close to the main town for easier access to the action! This campsite has a dedicated disabled car park a short distance away. Exact distances from the car park to the Meadow campsite will be shared closer to the Festival. 

The Meadow campsite is staffed during the day by the Access Team who can help with day to day festival needs. 

Tents and campervans are placed into different areas within The Meadow campsite so we can allocate space and ensure the campsite is safe and easier to navigate for those with wheelchairs or other accessibility aids.

Group Size Alongside yourself as the access customer, you are welcome to invite up to 2 other friends or family to camp with you in the Meadow plus any approved Essential Companion. 

Tents at The Meadow‍ There will be a dedicated area to pitch your tents in The Meadow. Your group will have an allocated pitch size in order to accommodate as many D/deaf and disabled customers as possible. We ask that you please be mindful about the size tent you are bringing. We understand you may require a bigger than normal tent for your accessibility needs but wherever possible we encourage you to tent share with others in your group staying with you. There is no electricity hook up provided for tents unless required for essential medical equipment. Please see the Essential Medical Devices section below.

Campervans at The Meadow We can accommodate live-in vehicles within the standard campervan rules and the live-in vehicles T&C’s. You must be able to fit within a 5m wide x 7m deep pitch (including the towing vehicle). For vehicles over 7m you must purchase and request two pitches. There is no electricity hook up provided for campervans or caravans unless required for essential medical equipment. Please see the Essential Medical Devices section below.

There is a dedicated Access Customer entrance & lane to the Festival located only at the West Gate Box office, with shorter queue times. This entrance is available to access customers parking in the disabled car park, arriving by coach or via the public drop off point. 

What access facilities are available? 

• Ease of Festival entry via the dedicated Access Customer lane (at West Entry Gate only) for reduced queue times. This is not available at any other entry gate. 

• Disabled campsite called The Meadow for tents and campervans
• Disabled car park close to The Meadow campsite, exact distance will be shared closer to the Festival
• Use of accessible showers available in The Meadow campsite
• Charging for wheelchairs and other accessibility aids at The Meadow Access Hub
• Use of accessible toilets with RADAR key and padlock system across the Festival site
• Secure medicine fridge in The Meadow campsite 
• Disabled Viewing Platforms at 5 main stages 
• British Sign Language Interpretation for selected performances
• Accessible transport service, operating inside the Festival. This is not available from car parks to the entry gates. Available for customers with an accessibility wristband only, wait times to be expected.

Boomtown is set in an open green-field hilly site. It has some dirt track paths however most of the spaces involve grass, sand, wooded areas, inclines and uneven terrain. 

Our site consists of two main areas; The City and the Campsite Villages, which are separated by a large hill. The site has a range of stages, both open air and in woodland areas where sand is used for the ground, plus unique pop up smaller scale venues around the City. 

There will be a dedicated accessible campsite for disabled people called The Meadow. This is situated at the bottom of the hill near The City and the main stages.  

Please be aware that areas such as Camp Orchid & Camp Skylark are located on the top of the hill of the Festival site. If you struggle with long walking distances & inclines, we would highly recommend applying to camp at The Meadow Accessible Campsite. 

While there will be some sheltered areas (some woodland areas, smaller venues, stalls and marquees), it is predominantly an open-air event. Ground conditions are therefore weather dependent; if we experience extreme wet weather the ground has a tendency to become muddy and the grass may well get churned up. This means that mobility across the site may become compromised. We ask you to consider this before purchasing a ticket.