Terms & Conditions

1 Admission, Tickets and Refunds

1.1 In order to facilitate the security, safety and comfort of all guests the organisers and Premises Licence Holder reserve the right to refuse admission.

1.2 Upon booking you will be emailed a Booking Confirmation. This is NOT your ticket. E-tickets will be emailed in June.

1.3 No admission without a valid e-ticket.

1.4 All ticket types are non- transferrable.

1.5 All tickets are non-refundable, unless the event is cancelled. For the avoidance of any doubt, this includes deposits or instalment payments paid towards split payment tickets.

1.6 Tickets are in the form of barcodes and will be scanned in upon entry; once a barcode has been scanned and swapped for a wristband it cannot be used again.

1.7 The first scanned ticket to arrive at the event will be allowed entry; any subsequent ticket with the same barcode will be denied access. Please treat your ticket as you would cash, the organisers accept no responsibility or liability for any inconvenience caused by the unauthorised duplication of a ticket. Do not post images of your barcode on social media.

1.8 Admission is at the ticket holder’s own risk. The organisers and Premises Licence Holder will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles, if the cause is due to the negligence of the ticket holder or the unforeseeable actions of other patrons or third parties.

1.9 Do not buy tickets from other third party sources, as we cannot ensure these tickets are genuine. Invalid or duplicate barcodes will not be allowed entry into the festival site.

1.10 The name on your ticket must match your ID. You can update names within your Ticket Sellers account. If you purchase a ticket from a friend, you must ensure that they update the name on the ticket.

1.11 In the event of cancellation of the festival, only the face value of the ticket will be refunded and not the booking fee.

1.12 Wristbands removed from the wrist, tampered with, lost or missing will be rendered invalid and will not be replaced. Those without valid wristbands will be removed from the site. All wristbands issued by Boomtown Fair 2016 remain the property of Boomtown Festival UK Ltd until midday Monday 15th August 2016.

2 Split Payment Tickets


Option A: Deposit & Balance

Total ticket price (£195 Ticket + £7 Booking Fee + £10 EcoBond = £212). Initial payment is £40 + £7 Booking Fee + £10 EcoBond = £57. Balance payment is £155 due no later than 5th June 2017.

Option B: 5050 Split Payment

Total ticket price (£195 Ticket + £7 Booking Fee + £10 EcoBond = £212). Initial payment is £97.50 + £7 Booking Fee + £10 EcoBond = £114.50. Balance payment is £97.50 due no later than 5th June 2017.

2.2 Final payments must be received no later than 5th June 2017. You can pay the balance at any time before this date by logging in to your Ticket Sellers account.

2.3 This agreement is not cancellable by you and all payments made by you are non-refundable except in the case of event cancellation.

3 Security

3.1 You may be searched at the entrance. Any items that the organisers consider to be used in an illegal or offensive manner shall be confiscated and you will not be permitted entry to the festival site.

3.2 Police dog units will be searching on gates at ALL TIMES. You may be body/bag searched at the gates, onsite or when leaving. Do not bring drugs or contraband items into the festival.

3.3 Boomtown Fair have a No Drugs Policy. No legal highs or illegal substances may be brought into the festival site, including nitrous oxide. Anyone caught in possession of such substances can be refused entry or ejected immediately from the festival site.

4 Age policy

4.1 Challenge 25 operates on all gates as well as all bars. If you have purchased an adult ticket and are fortunate enough to look under the age of the 25, you will be required to provide ID that proves your age. If you cannot provide ID that is valid and in date, you will be refused entry into the festival site.

4.2 Accepted ID includes; photographic driving license, Proof of Age card with PASS hologram or a passport. Photocopies will not be accepted.

4.3 Teen tickets may only be purchased by parents/guardians aged 30 or over after they have purchased their own adult ticket. These tickets will be linked and both the adult and teen must collect their wristbands together. The adult is responsible for the teen throughout the duration of the event.

4.4 Teens must be accompanied by their responsible adult at all times.

4.5 Teen ticket holders must camp in the same location as their parents/guardians.

4.6 Unaccompanied teens will be refused entry. Any unaccompanied teen found on site will be taken to the eviction centre.

4.7 A parent/guardian can aged 30 or over can accompany a maximum of 2 teens.

4.8 Only persons aged 18 or over on Thursday 10th August 2017 may enter the festival using an Adult ticket. Any person under the age of 18 who has purchased an adult ticket rather than a Teen ticket will be refused entry into the festival.

4.9 Only persons aged 13-17 on Thursday 10th August 2017 may enter the festival using a Teen ticket. Any person aged 18 or over who has purchased a Teen ticket rather than an Adult tickets will be refused entry into the festival.

4.10 Child ticket holders can only enter the festival with the parent/guardian who purchased their tickets, who is then responsible for them throughout the event. Children must be accompanied at all times. Each parent/guardian may accompany 3 children. Each parent/guardian must be aged 25 or over.

4.11 Teen and Child ticket holders are not permitted entry into the DownTown Areas (which includes DSTRKT 5, Barrio Loco and ChinaTown) after 7pm.

5 Banned Items

5.1 Boomtown Fair has a zero tolerance policy regarding the possession, use or sale of Nitrous Oxide. If you are caught at the entrance gate with any amount of Nitrous Oxide or dispensers, you will be asked to put them into the amnesty bin or refused entry on to site. If you are caught with Nitrous Oxide on site it will be confiscated and you run the risk of being immediately ejected.

5.2 Boomtown Fair has a zero tolerance policy regarding spray cans and marker pens. If you are caught trying to bring these prohibited items on to site, you will be refused entry. If you are caught with these items on site, you will be immediately ejected.

5.3 Prohibited items include; knives including locking knives, sound systems, glass bottles excluding make-up and perfume, fireworks, explosives, BBQ’s, smoke and gas canisters, air horns, flares, weapons, laser devices, drones and UAV’s, sky lanterns, illegal drugs, Psychoactive Substances (legal highs), open bottles of any kind of liquid that can be consumed. Prohibited items will be confiscated from attendees. If refusal to give items up should occur, Boomtown fair has the right to refuse entry or enforce immediate ejection.

5.3 E-cigarettes are allowed. E-cigarette liquid is only allowed if it is sealed and easily identifiable. If it can’t be identified or the seal is broken, it will be confiscated.

6 General

6.1 The artist and performer line-up and all billed attractions may be subject to change at any time without notice.

6.2 Strictly no trading or other commercial activity by any ticket holder will be allowed on the festival site without the organisers’ prior written consent.

6.3 Boomtown Festival accepts no responsibility for good or services purchased from third party traders.

6.4 As a condition of sale, the ticket holder consents to being filmed, photographed and recorded for television, feature films, radio, webcast and other public broadcast and/or for any video/DVD or by onsite CCTV cameras and recordings for security purposes.

6.5 Tickets cannot be used as part of any marketing, media or sales promotion whether commercial or non-commercial without prior written permission of the event organisers.

6.6 The marks, Boomtown Fair and the Boomtown Fair logo, are registered United Kingdom and European Community trademarks and may not be used without the express written permission of Boomtown Festival UK Ltd.

6.7 There is a limit to the amount of alcohol you can bring on site. You may bring up to:

16 x 440ml cans of lager/cider/beer OR

17 x 250ml cans of premix spirit drinks OR

3-litre box of wine OR

7 litres of cider/lager/beer in plastic bottles or cans

Plastic or glass bottles spirits are not allowed.

You may bring this with you on arrival to the festival only. There is NO RE-ENTRY with alcohol. The license states that no glass is to be brought onto site for safety reasons. No opened bottles can be brought on to site – you can bring sealed plastic bottles of water or soft drinks. Any opened bottles will be confiscated on entry to the festival.

6.8 If you are arriving in a live in vehicle, please be aware that we will not allow any sort of unsealed container of liquid in.

6.9 To protect your own safety and those of other guests, please act responsibly.

6.10 In accordance with Smoke Free Regulations, the tented arenas and other areas of the festival are designated No Smoking areas. Failure to comply with these regulations and event signage may result in ejection.

6.11 If you are caught urinating or defecating in places other than a toilet, you run the risk of immediate ejection from the festival site.

6.12 Please use bins and recycling points provided.

6.13 The burning of plastics, bedding, tents, furniture is not permitted anywhere on the site and could result in criminal charges being brought against anyone caught doing so.

6.14 Boomtown is for lovely people to come and have four days of pure fun and escapism. Anti-social behaviour will not be tolerated and anyone found acting in such a way will be immediately ejected without refund.

6.15 Strictly no animals (with the exception of Guide dogs) will be allowed on the site.

6.16 Only tents erected by the Boomtique organisers are permitted in the Boomtique Residence or Village.

6.17 Warning: exposure to loud and excessive music may be damaging to your hearing.

6.18 Pyrotechnics, lasers, smoke machines, strobe lighting and special effects may take place during some performances.

6.19 Parents are reminded that some areas of the festival, especially immediately in front of the stages are inappropriate for children.

7 Coach Packages

In booking a Coach & Festival Ticket package, you agree to the following:

7.1 You must not book a coach package unless you are certain you will be able to travel on the coach you have selected.

7.2 Travel on your chosen coach is mandatory in order to receive your festival wristband.

7.3 Under no circumstance can a coach package be exchanged for a standard admission ticket, or other ticket types.

7.4 You must present your Travel Ticket AND your Festival Entry Ticket on the coach in order to be validated to receive your festival wristband on arrival at Boomtown.

7.5 You must present photo ID in order to board the coach.

8 Media Policy

8.1 Filming and Photography is allowed throughout the public site, we just ask you do it respectfully.

8.2 Anyone using cameras or filming equipment (including all mobile devices) are expected to be courteous to their fellow festival attendees and ask permission before taking any up close shots.

8.3 Please do not hold up your phones / tablets etc… for the entirety of a set, this is pretty annoying for the people behind you and we guarantee you will enjoy it so much more through your own eyes rather than a tiny little screen! And PLEASE DO NOT bring selfie sticks.

8.4 Strictly no filming or photography is allowed in KidzTown or family camping unless issued with a specific KidzTown photo or media pass, (or they are your own children!) Across the rest of the public site permission from a parent or guardian needs to be granted before photographing any children.

8.5 If anyone is found to be using their films / photos to make a profit onsite their equipment may be confiscated and run the risk of being ejected from the festival immediately.

8.6 Photographs taken at the Festival cannot be included in any sponsored programme or in any form of advertising without specific approval.

8.7 Photography is restricted or prohibited in certain areas: family camping, children’s areas, welfare and medical areas, security and police compounds and all backstage areas.

If you have any questions regarding the points above or any photos from previous years that you’d like to share, please get in touch with press@boomtownfair.co.uk

9 Facebook Competitions:

9.1 To qualify for the draw, each entrant must follow the instructions in the specific facebook post.

9.2 All entrants MUST be 18 years or over.

9.3 If a slogan comp, then the slogan must be submitted in the comments section on Boomtown wall.

9.4 For a ‘like’ and ‘share’ competition the entrant must ‘like’ the post and then share on his/her wall before the specified deadline

9.5 Only a ‘share’ that can be seen by Boomtown Fair will qualify.

9.6 Each person is only entitled to one entry. (multiple likes and shares, or slogans will not increase chances of winning!)

9.7 The competition closing date is final, and no further entries after this date and time will be counted.

9.8 The winner will be contacted by a member of Boomtown staff within a 28 days of the competition closing.

9.9 The winning prize is not refundable, non-exchangeable and non-transferable.

9.10 The winner must claim the prize within 7 days and provide us with full name, email address and postal address.

9.11 The winner will be picked at random by a member of Boomtown staff.

9.12 Boomtown reserves the right to cancel this campaign and draw without prior notice.

9.13 Boomtown staff and relations are not eligible to win.

9.14 This competition is run solely by Boomtown.

10 Campervans

10.1 Each person in the campervan must have a Festival Entry Ticket.

10.2 You must be able to fit all vehicles, towing vehicles, towbars and living space within 8m x 5m pitch. If you require a larger space than this, you may purchase two spaces.

10.3 Once your vehicle is in place, it must remain static. Anyone found moving a vehicle may be evicted from site.

10.4 No tents may be erected in the campervan field for fire safety reasons.

10.5 Stewards will park you in position, please follow their direction and keep fire lanes clear.

10.6 No trading is permitted from caravans or campervans.

10.7 No soundsystems are to be operated in the campervan field. Anyone found operating such systems may be evicted.

10.8 Compost toilets are provided in the campervan fields and we recommend that attendees use these toilets rather than their own chemical toilets. If you are using your own chemical toilet, please note you must take the waste away with you. There are no facilities for accepting chemical waste and it must not be poured into the compost toilets. It is illegal to pour this waste onto the ground, into a sump or stream and anyone found doing this will be evicted from site and face a fine from the Environment Agency.

10.9 Whilst every effort will be made to accommodate campervans/caravans in your preferred site, the Festival reserves the right to provide alternative facilities in the event of adverse conditions.

10.10 All litter must be cleared from your pitch and put into bins provided or taken home with you.

10.11 Towing vehicles must fit within your pitch. You cannot park your car elsewhere.

10.12 Cars are not deemed as live-in vehicles. Only converted live-in vans, campervans, caravans or trailer tents are classes as live-in vehicles.

10.13 There is no electrical hook up and generators are not permitted on site.

10.14 Security staff patrol the campervan field and there is a campsite hub should you have any concerns or questions. Security reserve the right to evict persons from the campervan field if they do not adhere to the terms and conditions.

11 Boomtique

11.1 All bookings for Boomtique accommodation and equipment will be handled by Boomtown Festival UK Ltd as the only authorised agent for these bookings.

11.2 Payment is to be made in full in advance at the price advertised at www.boomtownfair.co.uk at the time of booking.

11.3 Only persons with Boomtique accommodation may obtain a Boomtique resident camping wristband. Any persons found in the Boomtique resident area without accommodation will be asked to leave.

11.4 Deposit is the £100 returnable deposit paid at the time of booking. The deposit will be reimbursed to you within 7 working days upon approval from Boomtique staff once check out is complete.

11.5 Festival Entry tickets must be booked separately.

11.6 It is your responsibility to check that the accommodation and equipment provided corresponds to your booking and to notify a member of the Boomtique staff if anything is missing / faulty / incorrect at the time of check in. Failure to do so will render you responsible for the total payment of hire.

11.7 Once we have your signature on arrival this is the point at which the rental of your Boomtique accommodation begins and the Boomtique accommodation and equipment will be your sole responsibility. Your signature will be required before you can access your Boomtique accommodation.

11.8 You must vacate your accommodation by 11am on Monday 13th August 2017. Failure to check out by this time may result in the loss of your deposit.

11.9 You will be required to notify Boomtique staff when checking out of your accommodation and a member of staff will check your accommodation and any damaged or missing items will be identified. Damage, theft or breakage may result in part or full loss of your deposit or, in the case of serious misuse of equipment, you agree to pay, in full, all replacement or repair costs as set by us or the event.

11.10 You are responsible for the maintenance and safe custody of your Boomtique accommodation and equipment for the duration of the rental period and until checking out on the day of departure.

11.11 You must not use cooking or other gas appliances of any kind inside the tent. You will also not use naked flames inside the tent.

11.12 Neither Boomtique or the event will be held responsible for any loss or damages incurred by the use or misuse of the Boomtique accommodation you have rented, howsoever caused.

11.13 Neither Boomtique or the event will be held responsible in the case of theft of personal items, injury or death.

11.14 Boomtique bookings are non-refundable.

If you have any queries on any of the above conditions please get in touch with us directly via info@Boomtownfair.co.uk