Connect

The quickest way to resolve ticketing problems is on Kaboodle's help centre. You can change names on your ticket manually by logging into your Kaboodle account.

Ticket Support 

General enquiries please email info@boomtownfair.co.uk 

Accessibility enquiries please email access@boomtownfair.co.uk 

Partnership opportunities please email partnership@boomtownfair.co.uk 

Local resident enquiries please email local_community@boomtownfair.co.uk 

Need help with your booking?

In the first instance, please refer to your booking confirmation and your Kaboodle account. For all information related to your booking. Your customer account will have all your booking details and will allow you to download confirmations, e-tickets (when available) as well as add extra items and amend payment plans.

Most event organisers have their own customer service email which you will find on your booking confirmation, or on the event contact page on the event website.

The Help Centre should have all the information you need to answer any questions you might have. If you can't find the information you want, please fill out our contact form here, ensuring you add in your booking reference where you know this.

Stay updated on all things Boomtown

Our Changemaker Coordinators will be responsible for ensuring our volunteers are engaging our citizens in conversations about sustainability, ecobonds, agents of change and all of our green initiatives at Boomtown whilst they are in the campsites. The volunteers will be expected to engage in these conversations through a combination of surveys, quizzes and fun facts.

You will be based at our Campsite Help Points and will be the conduit and base for our volunteers. You will be the escalation pathway upwards to the Changemaker Manager and Deputy Manager for any incidents these groups come across whilst out on site and you will be the base for all sustainability related information. Citizens must also be encouraged to approach you to learn more about our sustainability aims and to learn more about what it means to be an Agent of Change and how to become one. 

You will be the first point of contact for the Changemaker volunteers - volunteer teams will vary in size from between 15 - 20 volunteers. You will empower them with all sustainability information that is required, organise them as appropriate into groups of no smaller than 2 and also pass onto the Deputy Manager / Changemaker Manager any concerns or queries. 

A thorough and invested knowledge of our green policies and expectations is key - packs will be provided and briefed to you on Tuesday during our briefing session. 

As part of your role you will also need to have a basic knowledge of your surrounding area and the resources at your disposal.

Please read the full job description before you apply.

Application deadline 28th May.

Follow the link to apply

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The Changemaker Deputy Manager will be working closely with the Changemaker Manager to help deliver the staff briefings as well as manage the welfare and management of our Changemaker volunteers and coordinators. These teams will be based across 5 different campsites (with Downtown having x2 help points so a total of 7 coordinators) and will be responsible for educating and surveying our audience on Boomtowns sustainable initiatives. This will be completed through a combination of surveys, quizzes and fun facts that our Changemaker Volunteers will engage the citizens of Boomtown with. 

You will be based in our hub within the Changemakers Campsite as a port of call for the 115 volunteers but during live days will be expected to be actively visiting all campsites and liaising with coordinators making sure they are fully supported and information is fluid and easily accessible to them, you will also need to ensure the stock of ecobond bin bags is at a good level. You will need to keep an eye on the welfare area of the Changemaker campsite, ensuring tea, coffees and toilets are fully stocked.

Please read the full job description before you apply.

Application deadline 28th May.

Follow the link to apply

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You will be overseeing the Agents of Change venue from the setup through the live event and finally derig. You will ensure the venue is ready to open on Wednesday and that all kit is packed away for the tent to be dismantled on Tuesday post show. During the live event the venue will be open from 10am to 8pm, during these hours you and a volunteer must ensure the venue is kept tidy and workshops are kept running on time and workshop leads are provided with any resources previously agreed.

Please read the full job description before you apply.

Application deadline 28th May.

Follow the link to apply

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We’re looking for a Passes Assistant to join our Operations team during the on-site build period. This role focuses on organising, tracking, preparing, distributing and reconciling festival passes. 

The Passes Assistant will also work closely with the Operations Assistant, supporting the central Operations front desk with visitor queries, messages and wider administration. 

Please read the full job description before you apply.

Application deadline 31st May.

Follow the link to apply

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We’re looking for an Operations Assistant to join our Operations team during the on-site build period. This role runs the Operations front desk and acts as a key point of contact for crew, contractors and internal departments.

The Operations Assistant will work closely with the Passes Office Assistant, providing cover and support with basic passes administration, queries and pick-ups during busy periods. The main focus of this role is the Operations front desk, but both roles will support each other where needed.

Please read the full job description before you apply.

Application deadline 31st May.

Follow the link to apply

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The Guest List Manager is responsible for overseeing the planning, coordination, and delivery of all guest list operations at Boomtown Festival. This role ensures a seamless and professional experience for Directors’ guests, VIP attendees, and key partners. The successful candidate will manage accreditation processes, maintain accurate guest data, and lead meet-and-greet services, delivering a high standard of hospitality throughout the event.

Please read the full job description before you apply.

Application deadline 15th May.

Follow the link to apply

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The Guest List Manager is responsible for overseeing the planning, coordination, and delivery of all guest list operations at Boomtown Festival. This role ensures a seamless and professional experience for Directors’ guests, VIP attendees, and key partners. The successful candidate will manage accreditation processes, maintain accurate guest data, and lead meet-and-greet services, delivering a high standard of hospitality throughout the event.

Please read the full job description before you apply.

Follow the link to apply

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One of the key things we look for in our traders is individuality and something that stands out!

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We collaborate with businesses with character, as well as offering unique and fantastic quality food.

Boomtown's ethos has a huge focus on sustainability, so please bear this in mind when submitting your application.

Trading days are from Wednesday to Sunday, all traders must arrive and be fully set-up by Tuesday so pitches can be signed off by our H&S team. Please note Boomtown is a Cashless festival, more info will be provided to successful applicants. By being a Cashless event we are able to lower the up front costs for traders and work on a revenue-share basis to make the festival more accessible for a wider variety of food businesses.

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One of the key things we look for in our traders is individuality and something that stands out!

‍
We collaborate with businesses with character, as well as offering unique and fantastic quality food.

Boomtown's ethos has a huge focus on sustainability, so please bear this in mind when submitting your application.

Trading days are from Wednesday to Sunday, all traders must arrive and be fully set-up by Tuesday so pitches can be signed off by our H&S team. Please note Boomtown is a Cashless festival, more info will be provided to successful applicants. By being a Cashless event we are able to lower the up front costs for traders and work on a revenue-share basis to make the festival more accessible for a wider variety of food businesses.

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One of the most important things we look for in our traders is individuality and something that stands out!
We collaborate with businesses with character that offer unique and fantastic quality drinks.

The Boomtown ethos has a huge focus on sustainability so please bear this in mind when you submit your application.

Trading days are from Wednesday to Sunday, all traders must arrive and be fully set-up by Tuesday so pitches can be signed off by our H&S team. Please note Boomtown is a Cashless festival, more info will be provided to successful applicants. By being a Cashless event we are able to lower the up front costs for traders and work on a revenue-share basis to make the festival more accessible for a wider variety of businesses.

All bars must adhere to strict, site specific licensing. ALL bar staff must attend compulsory onsite training pre show.

Bar providers will not be able to trade before being signed off by an onsite licensing team.

Please fill in all fields below, we look forward to receiving your application.

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After an incredible first year; wonderful connections made, inspiring teachings and endless creativity; Thrutopia will be returning and we'd love to hear from you.

The concept of Thrutopia has been inspired by conversations our creative team has had with the inspiring author Manda Scott. Here’s a brief introduction to her teachings on Thrutopias.

Imagine waking up excited for the day because life feels full of possibility. For many people, that kind of joy feels out of reach. We live in a world shaped by stress, fear, and systems that don't work for most people or the planet.

But it hasn't always been this way. Across history, some communities chose to live more fairly, more creatively, and more in harmony with nature. We've just stopped telling those stories.

Now, with climate change and rising inequality, it's clear we need a new direction. And stories are one of the most powerful ways to show what's possible. They help us imagine a future that's better for everyone.

If we want real change, we need stories that inspire it, and anyone can be part of that. It starts with imagining something better.

If you have a workshop idea that resonates with this district, we'd love to hear from you.

The deadline for applications is the Friday 30th January 2026

Press & Media Accreditation

Press Applications for Chapter Five are currently closed.

For all press and media enquiries/requests for an interview with the people behind Boomtown please contact press@boomtownfair.co.uk and we will respond as soon as possible.

Official Boomtown Youtube channel

Boomtown Social channels: Facebook / Twitter / Instagram / TikTok

Awards

BBC Radio 1 Best Dance Festival UK & Europe 2023 & 2024

Transport Impact innovators 2023 - UK Festival Awards

Best Festival Production 2022, 2023 & 2024- UK Festival Awards

Best Non-Sporting Event 2023 - Major Events Summit

Best Festival 2023 - TPD TV

Best Festival 2022 & 2023 - Drum & Bass Arena

Best Festival in Northern Europe - Heavent Awards

Best Festival in Europe - Heavent Awards 2024 & 2025

Best Very Large International Festival - Heavent Awards 2025

Large Festival of The Year 2025 - UK Festival Awards

Tech Innovation Of The Year 2025 - UK Festival Awards

Community and collaboration are a central part of how Boomtown operates. We look to work with meaningful partners that align with our ethos and truly add to the experience within the city.

Contact our partnerships team: partnership@boomtownfair.co.uk