Volunteer FAQ's

Volunteer FAQ's

Everything you need to know before becoming a Boomtown Volunteer!

General Volunteer FAQ's

When do I need to be available?

You have the option when you complete your online application  to arrive on site on Tuesday 6th August or Wednesday 7th August.

When do my shifts begin and end?

If you choose to arrive on Tuesday the 6th, then your first shift could take place on Wednesday the 7th.  If you choose to arrive on Wednesday 7th August, your first shift will probably take place on Thursday 8th August. The final late shift finishes at 7pm on Monday 12th August. 

NOTE: If you tick the ‘Early shift’ tick box and are selected, you will be working your first shift on Wednesday 7th August.

Do I need to be experienced?

Previous experience is always useful, but we actively welcome inexperienced volunteers.

Do you provide training?

Yes.  You have to attend a compulsory 2 hour training session after you’ve arrived on site.  You have the option to select your first and second choice training sessions when you complete your online application.

PLEASE NOTE: If you attended one of your stewards training sessions in 2018, your training is valid for 2 years. So, you are exempt from having to attend compulsory training until 2021.

Do I have to attend an onsite briefing?

Yes you do, if your due to attend one of the onsite stewards training sessions then your briefing will take place immediately after your training session. If you attended training in 2018, you will be told your briefing time when you arrive on site.  NOTE: For 2019 we will be issuing you with your meal tickets once you’ve attended your briefing and signed the register.

Do you need any volunteer supervisors?

We are looking for volunteer supervisors to help manage our ever-growing volunteer team. If you have experience of supervising teams in your day job, other voluntary experience  from other events and would like the chance to take on a bit more responsibility. Please tick the supervisor box on your application and give us a short description of your experience.

Are there any restrictions on what I can take on-site?

You may bring in as much alcohol as you can carry the first time you walk through the gate.

Due to licence conditions no glass is allowed on site and will be confiscated at point of entry. Unopened plastic bottles are allowed, but if the seal is broken these will also be confiscated at the gates as we cannot allow unidentifiable substances onto the festival site. No re-entry with alcohol also applies.

Trying to enter the festival with drugs will result in refusal of entry, forfeiture of your volunteer deposit, possible prosecution, and being prevented from volunteering at Boomtown fair in future if you are caught doing so. Security measures including, amnesty procedures, searches and sniffer dogs at the gates have increased again this year to prevent any drugs from entering the festival.

What is the deadline for applications

We do not have a specific deadline for applications, we will close them when we are getting close to our needs. Our spaces are filling up quicker than ever so you need to get in quick! Keep an eye on our website as we will be updating this when we are close to filling up spaces.

How do i know if my reference has been accepted?

This year we are asking for a professional reference alongside your application. We email these references within a week of your application reaching us. If we have any problem with your reference we will be in contact with you via email. Should you not hear from us then presume that this has gone through fine and your reference has been accepted.

When will i receive my ticket?

All tickets are sent out approximately 2 weeks before the festival via email. This will also include any routing pass you have requested. 

If i can no longer attend but my friend wants to come in my place can i transfer my ticket?

Unfortunately not. Your application holds all your emergency contact details, as well as your reference, and is linked to your payment ID and card details. This information cannot be changed by our team. Your friend can apply directly through our Eventree application process seperately.

Volunteer Deposit & Fee FAQ's

Why do I have to pay a security deposit?

A refundable security deposit is required as a guarantee that you will complete each of your 3 x 8 hour shifts.  Check out our T's & C’s for more info.

How much is the deposit?

The deposit for Chapter 11 is £264.

Will I get my full deposit back?

An administration fee of £15.50 is applied to cover the costs associated in administering your application. This admin fee is deducted from your deposit before we process your refund, so assuming you’ve complete all of your shifts in line with our T & C’s. The refund amount will be £248.50

How long will it take for my deposit to be refunded?

We aim to refund your deposit within 3 weeks of the last day of the festival. (Monday 12th August 2019) Please bear in mind this can only happen if we have a written record of you signing in and out for each of your 3 shifts.

Can I reserve my place and pay my deposit later?

No, you have to pay a deposit to submit your application. But you don't have to pay the full deposit amount straight away.  You can make an initial payment of £100 when you submit your application to enable us to process your application, if you apply before the 01/03/2019.

I’ve paid my initial deposit payment of £100 when i applied, but what's the deadline for making the final payment of £164 to secure my place?

You have until the 1st April 2019 to make your final volunteer deposit payment by clicking on the payment link in the deposit payment email that we sent you when you applied.  If you can’t find the email. Get in touch via email volunteer@boomtownfair.co.uk and we’ll resend the email to you.

I have to cancel my volunteer application. Do I get my deposit back?

If you cancel your volunteer application before  the 26/06/2019 we can refund your deposit, minus a £20 cancellation fee and the £15.50 application administration fee. This means the refund amount would be £228. If you cancel after 27/06/2019, you will in most cases forfeit your entire deposit.

We fully appreciate that things crop up in life that you can’t plan for, so in certain circumstances there may be grounds to refund your deposit minus the £20 cancelation fee and the £15.50 application processing fee after the cancelation deadline. We deal with these refund requests on a case by case basis, but please note that in most cases we will ask you to supply documentation supporting your refund request.

Why have you charged  £20 to cancel my application?

This has been calculated based on how much it costs us every time someone cancels, in terms of administering their cancellation, arranging an early refund and attempting to backfill their place. This fee covers these costs.

How much will I be charged if lose my volunteer tabard?

A deduction of £50 will be applied to cover the cost of replacing your tabard.

Will i be charged the £20 cancellation fee if i fail to make my second deposit payment before the 1st April 2019

Yes, If you fail to meet the payment deadline. We will refund your initial £100 minus the £15.50 application admin fee and a £20 cancellation fee.

Can a friend or family member pay for my deposit?

Yes that's fine, but please bear in mind that if you; fail to complete your shifts in line with our T & C’s, lose your tabard or have to cancel your application they will forfeit all or part of the deposit that they’ve paid on your behalf.

It has been over two weeks since I cancelled my application, where is my deposit?

Before you contact us at volunteer@boomtownfair.co.uk its worth checking:

  • Double check the debit or credit card account that you used to pay the deposit. In most cases the refund has been credited to your account, it’s just not the original amount that you paid. i.e. you need to be looking for the deposit amount minus the administration fee, and/or the cancelation fee (see above FAQ's for more info on this)
  • Has the debit or credit card that you used to pay your deposited expired?  If the answer is yes, please contact us at volunteer@boomtownfair.co.uk
  • Have you switched debit or credit card account providers? If the answer is yes, then you need to contact us at volunteer@boomtownfair.co.uk
  • Did you cancel after the cancellation deadline?  If the answer is yes, then unfortunately no refund is due.

Boomtown Volunteer Terms and Conditions 2019

Volunteer Camping FAQ's

Do you provide tents?

No, you must bring your own tent and take a tip from us - buy or borrow something to last! Tents are not single use items and your tent is your home for at least five days, so it’s worth spending a little more.

Can I bring a barbeque or have a campfire?

Open fires, BBQs and candle flares are strictly forbidden for safety reasons. You are permitted to bring a small camping stove with you, please read the manufacturer’s guidelines to ensure you are using it correctly and ensure the gas valve is OFF when changing the gas.

NEVER EVER use a gas stove or a BBQ inside a tent.

Can I bring a gazebo?

Gazebos take up a significant amount of space in our campsite, and in windy conditions, if they’ve not been pegged down securely, they can become a flying hazard. So, although they are not actually banned, we heavily discourage them, and you will be asked to take yours down if we run low on camping space.  

Anyway, why would you want to waste time setting up a gazebo when we have a lovely volunteer marquee in our campsite for you to chill out in!? Complete with free tea, coffee and mobile phone charging points.

Note: We strongly suggest that you do not leave your phone unattended while charging.

Can I bring my pet with me to the festival?

We’re sorry you are not permitted to bring pets to Boomtown Fair. NB. registered assistance dogs may be permitted in consultation with our accessibility team. Please email us at volunteer@boomtownfair.co.uk for more information

Do I get free meals?

Yes. You will be given one meal ticket for each shift worked. Meal tickets can be redeemed at our dedicated crew caterer located in the volunteer campsite only.

We aim to cater for both vegetarians and meat eaters as well as notifying our caterers of vegan numbers.

Please note that to reduce the amount of waste generated by the festival, unless you bring your own knife, fork, plate and spoon, our crew caterer will charge you a small amount for supplying you with single use items.

What should I bring?

Check out our handy packing list for all the essential things to bring when volunteering at Boomtown!

Volunteer Shift FAQ's

How many shifts am I expected to complete?

Each Boomtown volunteer completes 3 x 8 hour shifts across the festival.  In general, you can expect to work an one early, one midday and one over night shift.

What will I be doing?

That depends on what you sign up for.  As a Boomtown Volunteer you could find yourself stewarding in the campsites, venues, traffic crossings, pedestrian gates, backstage gates or in the pit in front of one of the main stages.  

Will I miss my favourite band / DJ?

If you find that your shift is clashing with your favourite bands or DJs, it may be possible for you to swap your shift(s) with a fellow steward.  Instructions on how to do this will be announced at your onsite briefing.

Can I volunteer with my friend?

Yes, you can! We always do our best to accommodate friends working the same shifts.  Please make sure you put your friends first name, last name and email address on your application and make sure they do the same for you. You must use the exact same details that they apply  with so that we can attempt to put you on the same shifts (ask Jen if she signed up as Jen, Jenny or Jennifer!)

I need to talk to someone about volunteering, is there a number I can call?

If you have any questions about volunteering with us before we arrive on site, please feel free to email us at volunteer@boomtownfair.co.uk. Depending on the time of year,  It can take up to four working days for us to reply to your email, but we aim to do it within 48 hours.

Once our management teams arrived on site, our onsite mobile will go live then  you can call use with any urgent questions. The number will be included in your pre-festival arrival information email that’s sent out to you a three weeks before the festival.

Can I wear fancy dress on my shift?

YES! Everything is better in fancy dress. Just make sure you wear your hi vis over the top of it, and that you’re not wearing flip flops or 6 inch heels while on shift!  

We love glitter fairies, but the lovely critters that live on the site all year round don’t.  So please make that extra effort to purchase biodegradable glitter to keep the critters happy!

Can I take a folding chair on shift with me?

No, we’re afraid not. Virtually all our stewarding roles require you to be stood up for 8 hours.  

I have a pre-existing medical condition or disability. Can I still volunteer?

Sure, you can.  Please provide us with as much information as possible during your application, so that we can take your own personal circumstances into account when we allocate you role.  We may contact you for more information once you’ve applied, so that our team is in a better position to offer support should you need it while on site.

If you need a Personal Assistant to help you in your day to day life, we may in certain circumstances be able to provide your PA with a free ticket.  For more information please email us on volunteer@boomtownfair.co.uk

Volunteer Travel FAQ's

Do you have to buy a car parking pass?

No! As a volunteer you can choose to get a volunteer car parking pass as part of your application. This will allow you to park in our crew car park right by the volunteer wristbanding section.

Can I bring a live-in vehicle?

Yes, but space is very limited.

To qualify, your vehicle must have purpose-built fitted sleeping facilities and either fitted cooking or washing facilities or both.  A live-in vehicle is not a van with a piece of foam cut to size for a bed, and a bucket for washing, or an estate car with the back seat folded down.

We do not under any circumstances provide an electrical hook up for live-in vehicles, and the use of personal generators is strictly prohibited on site.

Space permitting small awnings are permitted.  Under no circumstances can standard tents be pitched beside your vehicle.

PLEASE NOTE: That that new rules apply from 2019 in regard to live-in vehicle gas bottles.

9.15kg or smaller refillable gas bottles are permitted where professionally installed in caravans or live in vehicle that has a current  Gas Safety Certificate that can be produced on arrival, so long as there is adequate space available in the campervan field between you and your neighbours.  If you do not have a certificate we reserve the right to confiscate your gas bottles, so if in doubt please leave gas bottles at home. Typically ‘smaller’ bottles would be 4kg – 7kg Butane (blue bottles), small orange propane cylinders are also permitted (up to 6kg). Small travel camping gas stoves (handheld disposable cylinder type) are usually permitted, however we reserve the right to also ban these and BBQs if site ground conditions deem it to be necessary so as not to pose a safety or fire risk. require us to do so.

Is there a way of getting to the site from Winchester?

We have a crew shuttle bus which runs from Winchester train station to site on the Tuesday and the Wednesday before the event and Monday post event. This does not need to be pre-booked and a ticket can be purchased with the driver when you board. Tickets will cost £10 for a return. Look out for the Boomtown Crew shuttle at the station so you join the right queue!

Shall i purchase a National Express Boomtown coach ticket to get to site?

We recommend you don’t purchase these as a volunteer. The coach drop off is at the other side of the site and we are unable to accredit volunteers there. Without a wristband you will not be permitted to walk through site so you would end up doing a big long walk around the site perimeter to the crew entrance. You can however get the coach into winchester itself and use the crew shuttle from the train station to get to the correct entrance.