Medical & Welfare

Medical & Welfare

Boomtown is all about respecting each other, our city, but importantly ourselves. So, please take a look at all the medical and welfare services we have on site to help keep yourself and your mates safe!  Visit our Respect Campaign and Harm Reduction Campaign pages to find out more.

Things you can do:

  • Eat, sleep, hydrate - repeat!
  • Know where Medical and Welfare are located
  • Keep an eye on your mates
  • If you choose to experiment with drugs or alcohol, understand the risks and educate yourself first. Visit our Drug Safety page here.

Packing List: Come Prepared!

✓ We’d recommend bringing a small stocked first aid kit including plasters, basic medication like painkillers and antihistamines and antiseptic cream.
✓ If you have pre-existing medical conditions such as asthma or diabetes make sure you bring what you need for your time on site and see our prescribed medicine section below.  
✓ Refillable water bottle.
✓ Clothing for all weather eventualities (and sun cream!)
✓ And everything else that you need in order to be warm and dry in a field for several days and nights. Head to our full Boomtown packing list for more ideas!  

Services available to you:

  • Two 24-hr Welfare Centres with counsellors and advice services
  • Two 24-hr Medical Centres
  • Roaming Welfare Teams in the campsites offering advice and support
  • Mental Health Crisis Team for anyone requiring immediate assistance
  • 24h-r campsite hubs in every campsite
  • Free and confidential drug testing service
  • Stewards and security visible throughout the festival

Medical Facilities

There are two 24-hour medical centres on site, including one fully operational field-hospital, plus full ambulance access and emergency exit routes.

Both are fully staffed with medical professionals, including doctors, nurses, paramedics and mental health practitioners who can provide confidential consultations at any time throughout the duration of the festival.

The centres are equipped to deal with almost all medical emergencies, right through to minor illnesses and injuries. They function in a similar way to many A&E departments across the country and are supported by festival ambulance buggies and paramedics.

There is a pharmacy service available at the medical centres where you can buy over the counter items such as paracetamol, ibuprofen, plasters, tampons and condoms.

Medical Centre Location

The main facility can be found in Hilltop in the Oldtown Camping Field, with a smaller unit in Downtown on the Main Drag.

How to get help in an emergency?

If it is an emergency, please ask your nearest steward or security member who will be able to call for assistance immediately, via a radio. 

If you need medical help and you are able to make your own way to the nearest medical centre, then please do so. All stewards, security and staff at the info points will be able to direct you if you don’t know where it is.  

Please note - In the first instance please do use the onsite medical facilities. Calling 999 or trying to make your own way off-site to a hospital will take you much longer to receive treatment. If a member of the public needs an ambulance to transport them off-site, the festival medical team work directly with Hampshire Ambulance Service and will arrange this directly.

On-site Ambulance Buggies

Festival Ambulance Buggies are like all-terrain ambulances and will be dispatched to anyone requiring emergency assistance who cannot make their own way to the medical centres. Please note that any emergency calls received will be triaged by medical staff who will prioritise life-threatening calls over sprained ankles or minor injuries.

Getting off site for medical reasons

If you’re really poorly and you require transporting to a hospital in an ambulance the medical team will arrange this for you, either in a festival ambulance or via the local hospital ambulance service.

During your consultation, you may be advised to attend hospital for an X-ray or other tests not offered on site. We can’t transport non-ambulance patients to a hospital, so you’ll need to make your own way by taxi from the Pick-Up/Drop Off point, or a lift. If you are unable to get to the Pick Up/Drop Off point, please speak to the medical or welfare teams who will do their best to assist you where possible. Life-threatening calls will be prioritised, so depending on the situation there may be a wait.

If you have to leave without your belongings please ask a friend to look after or collect your things. If someone needs to access site to collect your things, they will need to do so by midday on Monday 11th August. On arrival, they should speak to a Gate Manager who will be able to help.

If you need to leave site to get to a local pharmacy or hospital you can, of course, do so! The festival gates open at 10 am each day on and close at 9:30 pm. You can leave at any time but remember you will not be able to get back in after 9:30 pm.  

Winchester A&E

The nearest A&E department is in Winchester:

Hampshire County Hospital Emergency Department
Romsey Rd
Winchester
Hampshire
SO22 5DG

WELFARE FACILITIES

Welfare Centres

If you need somewhere quiet to have a moment to yourself in a calm environment where there are trained staff on hand to help, then please visit one of our Welfare Centres. Here you’ll find confidential help, counselling services and advice for any emotional problems.  

Both centres are open 24 hours a day and can be found next to the main Medical Centre in Hilltop and the Downtown Medical Centre on the Main Drag.

Our welfare teams have staff trained to provide professional support and advice on a wide range of issues, including drug and alcohol abuse, addiction, bereavement, eating disorders, mental health support, rape and sexual harassment and assault.

Drug Testing Facilities

Boomtown works alongside The Loop to provide a free, confidential drug testing service onsite, which can be found on the Main Drag in Downtown. For more information please visit our Drug Safety Page here.

The Samaritans

In addition to the two welfare centres, the Samaritans also offer a safe place for anyone who is having a tough time and wants to talk. They are confidential, non-judgemental and free and they provide space to determine your own path through listening to you. Look out for the green gazebo which is open 24-hours a day throughout the festival.

Disabled and Accessibility Facilities

We are working hard to make it as easy as possible for our citizens who have additional accessibility requirements to enjoy everything Boomtown has to offer.  We work closely with a team of experts from GAMA Access Areas CIC who provide accessible camping and can offer practical advice and support at the festival.

To find out more about the accessible facilities on offer, please see our Accessibility page.

This section is dedicated to the public who have ongoing medical conditions and permanent disabilities only.  If you are pregnant or have recent injuries or illness then please see our general enquiries below.

Prescriptions & Medication

If you have prescribed medicine that you need to bring with you, please bring a copy of your prescription, your medication in its original packaging, make sure it’s labelled in the name of the ticket holder with a contact number, and you only bring enough for the duration of the festival. If your prescription is not for a well known medicine please bring a doctor’s note to avoid any confusion on the gate searches.

If you have any specific medical needs like allergies etc please do bring your medical notes with you and make sure your group is aware so they can pass the information on to any medics.  

Any medical waste can be disposed of at either medical centre. If you need special storage or refridgeration, this can be arranged through The Meadows camping.  Please contact us in advance at access@boomtownfair.co.uk and we can help you with your individual requirements.

General Enquiries

Pregnancy:

If you are pregnant then please note that there are no obstetric services at the festival. Boomtown policy is to advise women who are experiencing complications, or in labour to attend the nearest hospital. We can arrange ambulance transport where necessary.

Recent Injuries:

If you have recently injured yourself, then please note that Boomtown is a large, greenfield site and a hilly one at that and it can prove challenging to all!  We would advise that you think about arriving on Friday if you would prefer to avoid standing and waiting on arrival, that you come prepared with any prescribed or over-the-counter medication that you may need, dressings, or mobility aids and make sure that your friends understand any challenges you may face and are on hand to help. Our medical centres can assist with any dressings.

Please note, there is no on-site transport service available to the public beyond that provided by emergency medical response or accessibility shuttle for people with permanent access needs.

Anxiety & claustrophobia:

If you suffer from anxiety and on occasion can find crowded or loud spaces difficult then we would advise that you think about avoiding the busiest arrival times - perhaps consider arriving to site on Friday?  Please arrive with friends and pack carefully for the queue and come prepared with plenty of water to keep hydrated.

Whilst certain areas of the festival are crowded, notably the main stages and Downtown, there are areas which are open and quieter.  Head to Whistlers Green for some peaceful views and some relaxing activities. Don’t forget we have two Welfare Centres, one in Downtown and another in Hilltop, where you are welcome to enjoy the calm space for as long as you would like.  

Toilets:

We have wide access toilets located across the site, which are locked to avoid them being misused. These can be found at all entrance gates (just ask in the box office for the entry code) and across site with the locations marked on the map and at each medical and welfare centre.

If you are a wheelchair user and need to use wide access toilets, please contact access@boomtownfair.co.uk. and we can arrange for a key to allow you access whenever you need them.   

If you suffer from a medical condition and would like to use the wide access toilets, please contact us at access@boomtownfair.co.uk with an accompanying Doctors note outlining your condition and a member of the team will be able to help you as soon as they can.  Don’t forget you can also buy a Zooloos pass which gives you access to flushing toilets and showers.

Safe sex:

It’s always best to arrive prepared for all eventualities! But if you need them, condoms are available on site from both welfare and medical centres.