FAQs

FAQs

General FAQ's

Boomtown Fair is a four day festival set in the Matterley bowl in Hampshire, UK on the second weekend of August. Now heading into its 10th chapter, Boomtown fuses a diverse line-up of underground and global music with boundary pushing immersive art, theatre and performance coming together as a living, breathing, fictitious city.

Made up of 14 fully immersive districts Boomtown follows a storyline that evolves each year to create a world within a world. Boomtown is a theatrically-led experience like no other with hundreds of actors bringing the film-like street sets to life. Citizens are encouraged to become their inner character and be a part of the story themselves…

 

Boomtown Festival is held at the beautiful Matterley Estate near Winchester, Hampshire. SO21 1HW. (UK)

There are loads of ways to get to the festival!

We recommend coming to festival via public transport where coaches will be running from over 55 locations UK wide. Shuttle coaches also run to and from the local train station in Winchester and taxis and car share schemes are available.

Head to our travel page for more information on how to get to Boomtown.

Yes! As well as the specific Kidztown area, Boomtown also has family camping, a separate family car parking entrance (closer to family camping) and arts and crafts workshops for the whole family in Whistlers Green. Each year we aim to improve on the facilities and experiences we offer families to make it an event for all generations.

Head to our Family & Kids info page for everything you and your Boomtown family need to know about tickets, travel, camping and activities, as top tips from families who've been before and extensive FAQ's. 

Boomtown is a 60,000 capacity festival set in the hilly Matterley Bowl in the South Downs National park - it is split into four areas Downtown, Hilltop, Temple Valley and Whistlers Valley with 14 different themed districts making up the entertainment areas. 

Boomtown welcomes families bringing teens or children with them. All teens must be accompanied by a parent/guardian aged 30 or over throughout the duration of the festival. Teen tickets may only be purchased by the accompanying parent/guardian after they buy their own adult ticket. The same adult MUST be with the teen(s) when they collect their wristbands and accompany the teen at all times during the event.

Unaccompanied teens cannot attend Boomtown. 

Please contact boomtown@theticketsellers.co.uk or 0121 472 6688 and they will assist you in getting your teen a ticket.

As per the age policy on our terms and conditions only persons aged 18 or over on their day of entry to the festival may enter the festival using an Adult ticket. 

 

There are provisions in place at Boomtown to enable disabled access; please see our Access section for details on the support available and do get in touch with us directly if you have any questions so we can give you the best advice.

Please be aware that the festival is located on a hilly green-field site that utilises the natural bowl, the neighbouring woodland and the surrounding slopes. Be sure to take the weather into consideration as this can have a massive impact on how easy it is for people to move around the site. Disabled toilets are available across the festival site.

Tickets

You can pay off the balance of your split payment ticket by logging into your account at TheTicketSellers.co.uk. Final payments must be received by 4th June 2018.

Please visit the Ticket Terms & Conditions Page for more information.

Your ticket will be cancelled and you will not be refunded the deposit or booking fee.

The only difference between the tiers is the price. All Adult Residency Passes on all tiers allow access to all general public spaces and campsites throughout the site.

Booking fees pay for the administration, customer and IT support that goes into processing ticket orders and they also pay for the huge amount of infrastructure that is required to set up and operate the wristband exchange and gates on site.

Sorry, we don't sell day tickets.

All booking confirmations are sent to the Ticket Buyer's email address. If you are the Ticket Buyer and haven't received your booking confirmation, the most common reason is that you typed in your email address incorrectly on your order. Please contact boomtown@theticketsellers.co.uk or 0121 472 6688 and they will assist you in finding your booking.

Yes, you can change the name on Festival Entry Tickets up to two times. Please log into your account on TheTicketSellers.co.uk where you can update names. Note, the name on the ticket must match your ID. 

If you wish to change the name on your Coach Travel Ticket, you will need to contact National Express.  There is an admin fee for making this change.

E-tickets are emailed to the Ticket Buyer's email address in June.

If you can no longer attend Boomtown, we have the option to securely sell your ticket back to the festival.

Up until June, we offer a full refund on entry tickets. Selling back to the festival gives the opportunity for another Boomtown fan to buy a ticket directly from the festival without the worry of fraudulent tickets.

We CAN refund all standard entry tickets - including traveller tickets including the ecobonds.

We CANNOT refund any transport costs (such as coach or shuttle). Please note we cannot refund any booking fees, added extras or partially paid split payment tickets.

To request a refund please contact TheTicketSellers directly via boomtown@theticketsellers.co.uk.

The tickets will then go into the general resale in June.

PLEASE DO NOT BUY TICKETS FROM PEOPLE YOU DO NOT KNOW.

Unfortunately, every year we have increasing amounts of reports of fraudulent tickets being sold on.

We can’t ensure that tickets purchased from any third party sources are genuine and are we’re afraid that any invalid or duplicate barcodes WILL NOT be allowed entry into the festival site.

There were a lot of disappointed people we had to turn away last year - don’t let this be you!

However, if you didn't manage to get a ticket before they sold out, we have put some systems in place to help minimise the chances of people succumbing to fraudulent ticket sellers. Please sign up for the Ticket Resale in June here. All refunded tickets and deposit tickets that haven’t been paid off will be sold then - but please bear in mind this is likely to be very limited!

Yes you do! Wednesday entry tickets are free for coach & shuttle travellers but must be booked. They are £40 add ons for people travelling by car. Please read the Wednesday entry FAQ's thoroughly here. 

Travel

There are loads of ways to get to the festival!

We recommend coming to festival via public transport where coaches will be running from over 55 locations UK wide. Shuttle coaches also run to and from the local train station in Winchester and taxis and car share schemes are available.

Head to our travel page for more information on how to get to Boomtown.

No, you must travel on the coach or shuttle in order to be validated to receive your Festival Entry Ticket.

We offer discounted Festival Entry Tickets to coach travellers to encourage public transport. We calculate the size of our car parks based on coach package customers coming by coach. If all of these people were to drive, we would run out of space and the traffic would be horrendous. Please don't do this.

You will not be permitted entry to the festival if you have booked a Coach or Shuttle Traveller ticket and do not travel on the coach or shuttle.

All coaches arrive at Boomtown on Thursday 9th August and depart on Monday 13th August.

Specific arrival and departure times will be confirmed on your Travel Ticket which you will receive from National Express within 6 weeks of booking.  If you are not happy with the time allocated to you, you will be able to contact National Express and request an alternative - if there are alternatives available.

Confirmation of booking will be emailed to the Ticket Buyer immediately after completing the booking. This is not your Travel Ticket, but confirmation of your booking.

Your Coach Travel Ticket will be emailed to the Ticket Buyer from our coach operator, National Express, within 6 weeks of purchase.

If you do not receive your Travel Ticket and 6 weeks have passed since purchase, please contact TheTicketSellers on 0121 472 6688 so they can locate your booking and ensure the correct information has been passed to National Express.

The above information applies whether you have booked a Coach Only ticket or a Coach Traveller Ticket via the Boomtown/Ticket Sellers website (Festival Ticket + Coach Travel).

We run a regular shuttle from Winchester train station to the festival site - tickets are £10 return and you can buy them on the day.

Coach Traveller tickets are combined Festival Entry Ticket AND Return Coach Tickets. Festival Tickets are offered at a reduced price* to reward coach travellers, but you must also buy a coach ticket and travel on the coach in order to be validated to receive your wristband on arrival at the festival.

To take advantage of the reduced price* festival ticket, simply add a Coach Ticket to your basket along with the Coach Traveller Adult Residency Pass.

*Coach Traveller tickets are £25 less than Tier 3 tickets.

 

Shuttle Traveller tickets are combined Festival Entry Ticket AND Return Shuttle Tickets. Shuttles run regularly from Winchester train station and you must travel on the shuttle in order to be validated to receive your wristband on arrival at the festival.

 

You need to book a slot if you're arriving in a private hire coach or minibus - please read the full FAQ's on this and book your slot now!

Festival Traveller Tickets

Coach Traveller tickets are combined Festival Entry Ticket AND Return Coach Tickets. Festival Tickets are offered at a reduced price* to reward coach travellers, but you must also buy a coach ticket and travel on the coach in order to be validated to receive your wristband on arrival at the festival.

To take advantage of the reduced price* festival ticket, simply add a Coach Ticket to your basket along with the Coach Traveller Adult Residency Pass.

*Coach Traveller tickets are £25 less than Tier 3 tickets.

 

Shuttle Traveller tickets are combined Festival Entry Ticket AND Return Shuttle Tickets. Shuttles run regularly from Winchester train station and you must travel on the shuttle in order to be validated to receive your wristband on arrival at the festival.

 

All Festival Traveller Ticket holders must travel on the coach, shuttle or via the Park & Ride in order for your festival Entry Ticket to be valid to gain entry to the festival.

Anyone attempting to get in through the non-public transport gates will not be able to enter the festival and their ticket will be invalid.

Yep! You can still add on coaches to standard festival entry tickets, find them on the ticket page.

Yep anyone can buy a shuttle bus ticket on the day for £10 return from Winchester Train station.

At the Fair...

As much as we love little creatures, it is against our licence terms to have animals on site. Should you arrive with your dog/cat/goat/hamster etc... you will be refused entry to the site, so please leave your furry friends at home. Only assistance dogs are allowed, if you need to bring an assistance dog with you please see our Access information.

In short, no. Please don't bring additional soundsystems to Boomtown, we've got music pretty much covered ;) If you just can't fight the urge to bust out some bass, you're best off applying to be one of our officially programmed soundsystems, so head on over here (in November) to apply properly. The campsites are patrolled for rogue systems, which will be confiscated and you run the risk of being ejected from the site, which we really don't want to happen!

Yes. We have separate campervan/caravan passes available. Please remember that each person staying in the vehicle must have a valid festival ticket too. More information about Campervans can be found in our T&Cs.

You may bring up to 16 x 440ml cans of lager/cider/beer OR 17 x 250ml cans of premix spirit drinks OR a 3-litre box of wine OR 7 litres of cider/lager/beer in plastic bottles or cans.

Due to licence conditions no glass is allowed on site and will be confiscated at point of entry. Unopened plastic bottles are allowed, but if the seal is broken these will also be confiscated at the gates as we cannot allow unidentifiable substances onto the festival site. No re-entry with alcohol also applies.

 

Open fires, BBQs and candle flares are strictly forbidden for safety reasons. If you have a small camping stove with you, please read the manufacturer’s guidelines to ensure you are using it correctly and ensure the gas valve is OFF when changing the gas. NEVER EVER use a gas stove inside a tent.

You can click here for more advice from Hampshire Fire & Rescue about safe usage of portable cooking appliances in tents.

Gates open on Thursday 9th August at 12pm (12 noon) and close at 9.30pm.

A limited number of stages, bars and venues open later in the afternoon, with all stages and attractions fully open on Friday 10th August.

From Friday to Sunday the gates are open from 10am to 9.30pm each day. You can leave at any time but you will not be able to get back in after 9.30pm until the following morning, even if you already have your wristband.

The car parks will open at 10am each day and close at 9pm sharp so make sure you leave plenty of time to arrive before they close.

More information regarding gate and car park opening times will be announced closer to the event.

The site needs to be vacated by midday on Monday 13th August. Please make sure you are all packed up and on your merry way home by then. We know it's hard to leave and we're sad to see you go but the cows need to get settled back into their home ASAP!

Please note that amplified music isn't 24hrs.

Thu: 12:00 – 00:00

Fri: 12:00 – 04:00

Sat: 12:00 – 04:00

Sun: 12:00 – 00:00

 

 

Should you discover a fire please raise the alarm with the nearest campsite hub, steward or security immediately. Please do not attempt to put it out yourself but ensure that you and all others in the vicinity are at a safe distance until it has been contained and properly extinguished.

To be confirmed...watch this space!

Boomtown welcomes applications from registered charities and community interest groups who want to come to the festival and engage with our audience in a fun, interactive way.

To apply, please complete an application form here.

Please apply here: https://www.boomtownfair.co.uk/info/get-involved/