General FAQ's

Boomtown welcomes families bringing teens or children with them. All teens must be accompanied by a parent/guardian aged 30 or over throughout the duration of the festival.

Teen tickets may only be purchased by the accompanying parent/guardian after they buy their own adult ticket. The same adult MUST be with the teen(s) when they collect their wristbands and accompany the teen at all times during the event.

Unaccompanied teens cannot attend Boomtown. 

Please contact boomtown@theticketsellers.co.uk or 0121 472 6688 and they will assist you in getting your teen a ticket.

As per the age policy on our terms and conditions only persons aged 18 or over on their day of entry to the festival may enter the festival using an Adult ticket. 


Boomtown Festival is held at the beautiful Matterley Estate near Winchester, Hampshire. SO21 1HW. (UK)

There are loads of ways to get to the festival!

We recommend coming to festival via public transport where coaches will be running from over 55 locations UK wide. Shuttle coaches also run to and from the local train station in Winchester and taxis and car share schemes are available.

Head to our travel page for more information on how to get to Boomtown.

Yes! As well as the specific Kidztown area, Boomtown also has family camping, a separate family car parking entrance (closer to family camping) and arts and crafts workshops for the whole family in Whistlers Green. 

Head to our Family & Kids info page for everything you and your Boomtown family need to know about tickets, travel, camping and activities, as top tips from families who've been before and extensive FAQ's. 

There are provisions in place at Boomtown to enable disabled access; please see our Accessibility section for details on the support available and do get in touch with us directly if you have any questions so we can give you the best advice @info@boomtownfair.co.uk

Please be aware that the festival is located on a hilly green-field site that utilises the natural bowl, the neighbouring woodland and the surrounding slopes. Be sure to take the weather into consideration as this can have a massive impact on how easy it is for people to move around the site. Disabled toilets are available across the festival site.

Boomtown Fair is a five day festival set in the Matterley bowl in Hampshire, UK on the second weekend of August. Now heading into its 11th chapter, Boomtown fuses a diverse line-up of underground and global music with boundary pushing immersive art, theatre and performance coming together as a living, breathing, fictitious city.

Made up of 14 fully immersive districts Boomtown follows a storyline that evolves each year to create a world within a world. Boomtown is a theatrically-led experience like no other with hundreds of actors bringing the film-like street sets to life. Citizens are encouraged to become their inner character and be a part of the story themselves…


Boomtown is a 60,000 capacity festival set in the hilly Matterley Bowl in the South Downs National park.

It is split into four areas Downtown, Hilltop, Temple Valley and Whistlers Green, with 14 different themed districts making up the entertainment areas. 


This year we are introducing brand new instalment tickets which are available for all festival entry tickets! A deposit is required up front and the remaining balance is split between 3 payments that are automatically taken on 1st Feb, 1st March and the 1st April.

Installment tickets are available for:

  • Standard Festival Entry Ticket £245
  • Public Transport Saver Ticket £230
  • Boomtown Springs Festival Entry Ticket £395

Please visit the Ticket Terms & Conditions Page for more information.

The only difference between the tiers is the price. All Adult Festival Entry Passes on all tiers allow the same access to all general public spaces and campsites throughout the site.

Booking fees pay for the administration, customer and IT support that goes into processing ticket orders and they also pay for the huge amount of infrastructure that is required to set up and operate the wristband exchange and gates on site.

Sorry, we don't sell day tickets.

All booking confirmations are sent to the Ticket Buyer's email address. If you are the Ticket Buyer and haven't received your booking confirmation, the most common reason is that you typed in your email address incorrectly on your order.

Please contact boomtown@theticketsellers.co.uk or 0121 472 6688 and they will assist you in finding your booking.

Yes, you can change the name on Festival Entry Tickets once. Please log into your account on TheTicketSellers.co.uk where you can update names. Note, the name on the ticket must match your ID. 

If you wish to change the name on your Coach Travel Ticket, you will need to contact National Express.  There is an admin fee for making this change.

E-tickets are emailed to the Ticket Buyer's email address in June.

No. Tickets are non-refundable. Sometimes, if all the tickets sell out then we will offer the opportunity to buy a ticket securely in the resale. We will let you know if this is the case as soon as possible via our social channels and newsletter.

Yes you do! Wednesday entry tickets are free for coach & shuttle travellers but must be booked. They are £20 add ons for people travelling by car share.

For more information head ot our ticket info page here.  


Public Transport Saver Tickets are combined Festival Entry Ticket AND Return Coach Tickets. Festival Tickets are offered at a reduced price to reward coach travellers, but you must also buy a coach ticket and travel on the coach in order to be validated to receive your wristband on arrival at the festival.

To take advantage of the reduced price festival ticket, simply add a Coach Ticket or a Shuttle Ticket to your basket along with the Public Transport Saver Ticket.


No, you must travel on the coach or shuttle in order to be validated to receive your Festival Entry Ticket.

We offer discounted Festival Entry Tickets to coach travellers to encourage public transport. We calculate the size of our car parks based on coach package customers coming by coach. If all of these people were to drive, we would run out of space and the traffic would be horrendous. Please don't do this.

You will not be permitted entry to the festival if you have booked a Coach or Shuttle Traveller ticket and do not travel on the coach or shuttle.

All coaches arrive at Boomtown on Thursday 9th August and depart on Monday 13th August.

Specific arrival and departure times will be confirmed on your Travel Ticket which you will receive from National Express within 6 weeks of booking.

If you are not happy with the time allocated to you, you will be able to contact National Express and request an alternative - if there are alternatives available.

Confirmation of booking will be emailed to the Ticket Buyer immediately after completing the booking. This is not your Travel Ticket, but confirmation of your booking.

Your Coach Travel Ticket will be emailed to the Ticket Buyer from our coach operator, National Express, within 6 weeks of purchase.

If you do not receive your Travel Ticket and 6 weeks have passed since purchase, please contact TheTicketSellers on 0121 472 6688 so they can locate your booking and ensure the correct information has been passed to National Express.

The above information applies whether you have booked a Coach Only ticket or a Public Transport Saver Ticket via the Boomtown/Ticket Sellers website (Festival Ticket + Coach Travel).

We run a regular shuttle from Winchester train station to the festival site - tickets are £10 return and you can buy them on the day.

Our system for letting us know you’re arriving by private hire coach or minibus is changing for Chapter 11.

If you’re thinking of coming this way please email info@boomtownfair.co.uk with the subject ‘private hire transport’ and we’ll keep you updated.

Yes, you do.

Car passes are £26 and must be purchased by 12 noon on 21st June. They will be posted out by a ‘signed for’ delivery method around 2 weeks before Boomtown. Make sure you include your preferred delivery address when you make your booking.

Wednesday Arrival (3+ Car Share) Parking Pass - If you’d like to come on Wednesday by car you need one of these and you must be car sharing with 3+ people. Each person in the vehicle needs to have purchased a £20 Wednesday entry ticket.

Car Parking Pass - valid from Thursday.

All below car passes are valid from Wednesday onwards.

Family Camping Parking Pass - only for families camping in the family campsite.

The Meadow Parking Pass - for people accessibility needs camping in The Meadow

Boomtown Springs Parking Pass - for Boomtown Springs residents.

Public Transport Saver Links

All Public Transport Saver Ticket holders must travel on the coach, shuttle or via the Park & Ride in order for your festival Entry Ticket to be valid to gain entry to the festival.

Anyone attempting to get in through the non-public transport gates will not be able to enter the festival and their ticket will be invalid.

Yep! You can still add on coaches to standard festival entry tickets, find them on the ticket page.

Yep anyone can buy a shuttle bus ticket on the day for £10 return from Winchester Train station.

At the fair

As much as we love little creatures, it is against our licence terms to have animals on site. Should you arrive with your dog/cat/goat/hamster etc... you will be refused entry to the site, so please leave your furry friends at home. Only assistance dogs are allowed, if you need to bring an assistance dog with you please see our Access information.


Gates open on Wednesday 7th August at 2pm and close at 9:30pm.


Gates open on Thursday 8th August at 12pm (12 noon) and close at 9.30pm.

A limited number of stages, bars and venues open later in the afternoon, with all stages and attractions fully open on Friday 10th August.

Friday - Sunday

From Friday to Sunday the gates are open from 10am to 9.30pm each day. You can leave at any time but you will not be able to get back in after 9.30pm until the following morning, even if you already have your wristband.

The car parks will open at 10am each day and close at 9pm sharp so make sure you leave plenty of time to arrive before they close.

More information regarding gate and car park opening times will be announced closer to the event.

The site needs to be vacated by midday on Monday 11th August. Please make sure you are all packed up and on your merry way home by then.

We know it's hard to leave and we're sad to see you go but the cows need to get settled back into their home ASAP!

Please apply here: https://www.boomtownfair.co.uk/info/get-involved/

Boomtown welcomes applications from registered charities and community interest groups who want to come to the festival and engage with our audience in a fun, interactive way.

To apply, please complete an application form here.

Please note that amplified music isn't 24hrs.

Thu: 12:00 – 00:00

Fri: 12:00 – 04:00

Sat: 12:00 – 04:00

Sun: 12:00 – 00:00



In short, no. Please don't bring additional soundsystems to Boomtown, we've got music pretty much covered ;) If you just can't fight the urge to bust out some bass, you're best off applying to be one of our officially programmed soundsystems, so head on over here (in November) to apply properly. The campsites are patrolled for rogue systems, which will be confiscated and you run the risk of being ejected from the site, which we really don't want to happen!

Yes. We have separate campervan/caravan passes available. Please remember that each person staying in the vehicle must have a valid festival ticket too. More information about Campervans can be found in our T&Cs.

You may bring up to 16 x 440ml cans of lager/cider/beer OR 17 x 250ml cans of premix spirit drinks OR a 3-litre box of wine OR 7 litres of cider/lager/beer in plastic bottles or cans.

Due to licence conditions no glass is allowed on site and will be confiscated at point of entry. Unopened plastic bottles are allowed, but if the seal is broken these will also be confiscated at the gates as we cannot allow unidentifiable substances onto the festival site. No re-entry with alcohol also applies.


To be confirmed...watch this space!

Should you discover a fire please raise the alarm with the nearest campsite hub, steward or security immediately.

Please do not attempt to put it out yourself but ensure that you and all others in the vicinity are at a safe distance until it has been contained and properly extinguished.

Open fires, BBQs and candle flares are strictly forbidden for safety reasons. If you have a small camping stove with you, please read the manufacturer’s guidelines to ensure you are using it correctly and ensure the gas valve is OFF when changing the gas. NEVER EVER use a gas stove inside a tent.

You can click here for more advice from Hampshire Fire & Rescue about safe usage of portable cooking appliances in tents.

All infomation can be found on our ticket info page here