FAQs

FAQs

Got a question about Chapter 12? If these FAQ's don't answer it make sure you have a thorough read of our ESSENTIAL GUIDE!

General FAQ's

Boomtown is a five-day festival set in the Matterley bowl in Hampshire, UK. Now heading into its 12th chapter, the 66,000 capacity event fuses a diverse line-up of underground and global music with boundary-pushing immersive art, theatre and performance coming together as a living, breathing, fictitious city.

Boomtown is on of the UK’s largest truly independent festivals.  It is made up of 1214 fully immersive unique areas and follows a storyline that evolves each year to create a world within a world. Boomtown is a theatrically-led experience like no other with hundreds of actors bringing the film-like street sets to life. Citizens are encouraged to become their inner character and be a part of the story themselves…

Boomtown Festival is held at the beautiful Matterley Estate near Winchester, Hampshire. SO21 1HW. (UK)

Boomtown takes place over the second weekend of August between Wednesday 12th August -  Sunday 16th August 2020.

Boomtown was started by a small team of music enthusiasts who wanted to put on a party that was outside of the normal festival experience - an experience that brought to life underground music, art and theatre culture.

The festival is still independent and run by the same people who started it - but we’ve come a long way in the last 11 years! To find out more about how the festival HQ has evolved and our own story then visit our about us page.

Boomtown is set in the hilly Matterley Bowl in the South Downs National park. It is split into four areas, Downtown, Hilltop, Temple Valley and Whistlers Green, with 12 different themed unique areas making up the entertainment areas. It’s located on a hilly green-field site that utilises the natural bowl, the neighbouring woodland and the surrounding slopes.  It is about 3km across at its widest.

The Boomtown map will be ready in the Summer, we will announce this via our social channels and in our newsletter.

Yes! As well as the specific Kidztown area, Boomtown also has family camping, a separate family car parking entrance (closer to family camping) and arts and crafts workshops for the whole family in Whistlers Green.


Head to our Boomtown Families info section for everything you and your Boomtown family need to know about tickets, travel, camping and activities, as well as top tips from families who've been before and extensive FAQ's.

Boomtown welcomes families bringing teens or children with them. All teens must be accompanied by a parent or guardian aged 30 or over throughout the duration of the festival. Unaccompanied teens cannot attend Boomtown.

Teen tickets may only be purchased by the accompanying parent/guardian after they buy their own adult ticket. The same adult MUST be with the teen(s) when they collect their wristbands and accompany the teen at during the event. Please contact TheTicketSellers directly on 0121 472 6688 and they will be able to assist you in getting your teen a ticket.

Please note, as per the age policy on our terms and conditions only persons aged 18 or over on their day of entry to the festival may enter the festival using an Adult ticket.

Yes - Boomtown has comprehensive access facilities in place in order to welcome Deaf and disabled citizens. This includes free Personal Assistant tickets, a dedicated accessibility campsite and extensive wide access facilities located throughout the site. Find out more about the support available on our Accessibility info page. Please consider that Boomtown is a green field festival site, which can be challenging for everyone to get around! If you have a specific access need you’d like to discuss or have any questions about our existing facilities, please do get in touch with the access team who can assist you further: access@boomtownfair.co.uk

Travel

National Express coaches are available from the following locations:
Bath Spa, Birmingham, Bournemouth, Bradford, Brighton, Bristol, Cambridge, Canterbury, Cardiff, Carlisle, Chelmsford, Cheltenham, Chester, Chesterfield, Chichester, Cirencester, Colchester, Coventry, Darlington, Dartford, Derby, Durham, Edinburgh, Exeter, Gillingham, Glasgow, Gloucester, Hartlepool, Heathrow Airport, Ipswich, Leeds, Leicester, Liverpool, London, Maidstone,Manchester, Middlesbrough, Milton Keynes, Newcastle, Newport, Northampton, Norwich, Nottingham, Oxford, Peterborough, Plymouth, Poole, Portsmouth, Preston, Ringwood, Sheffield, Southampton, Stockton, Stoke-on-Trent, Sunderland, Swansea, Swindon, Taunton, Thetford, Truro, Wolverhampton, Worthing

There are loads of ways to get to the festival! We recommend coming to festival via public transport where coaches will be running from over 55 locations UK wide. Shuttle buses also run to and from the local train station in Winchester and taxis and car share schemes are available. Head to our travel page for more information on how to get to Boomtown.

We run a regular shuttle from Winchester train station to the festival site - tickets are £10 return and you can buy them on the day. A timetable will be published in July via the Boomtown website. The shuttle service will be wheelchair accessible.

Our system for letting us know you’re arriving by private hire coach or minibus is changing for Chapter 11.  If you’re thinking of coming this way, please email info@boomtownfair.co.uk with the subject ‘Private Hire Transport’ and we’ll keep you updated.

Yes, we do. But we are asking everyone who is thinking of being dropped off and / or picked up after the festival by a friend or family member to rethink this as a travel option...  Being dropped off or picked up doubles the amount of journeys to and from site which increases carbon emissions and adds unnecessary traffic to the network, which slows down entry time for you and everyone else.   The drop off point will be confirmed in the new year.

Please note, the shuttle, for those travelling by train: runs frequently from Winchester Train Station directly to the festival. The full timetable will be released in July. 

Car Parking Passes

Yes, you do. All car passes are £26 and must be purchased by 12 noon on 22nd June. They will be posted out by a ‘signed for’ delivery method around 2 weeks before Boomtown. Make sure you include your preferred delivery address when you make your booking.

If you are arriving by care on Wednesday you will need a Wednesday Arrival Car Parking Pass.  Please note that each person in the vehicle needs to have purchased a 5 Day Festival entry ticket or a £20 Wednesday Upgrade entry ticket. If you are a family group with children under 12 and are staying in the family campsite then you should purchase a  Family Camping Parking Pass which is also valid for Wednesday.

If you are arriving on Thursday you will need one of the below car parking passes

  • Car Parking Pass for people arriving by car on Thursday onwards
  • Family Camping Parking Pass are for families camping in the family campsite.

Blue badge holders can park in the reserved blue badge parking areas at any car park - you will also need to purchase a Wednesday or Thursday car parking pass. If you are planning to camp in The Meadow accessibility campsite, please purchase your parking pass and contact the access team to arrange parking close by.

Campervan passes are £100 as last year and will be situated at the South of the site and in the family area, as last year. All members of your party will each need a valid Festival Entry ticket. 

  • Campervan South -  will be open on Wednesday from 14:00 onwards
  • Campervan Family - will be open from Wednesday from 14:00 onwards

Once you have received your pass in the post, please display your parking sticker clearly in your windscreen before you start your journey to site. Make sure it’s not obstructed by the sunstrip and is outside the sweep of your windscreen wipers so it doesn’t obstruct your view of the road. The top or bottom left or right-hand corner of your windscreen or just behind your rear view mirror are usually the best places. Please also make sure the QR code on your sticker can be scanned easily by the car park team.

No, we can not allocate cars to a specific car park in advance. As you approach the festival we will ask you to follow the signs to Public Car Parks. This is because we direct the cars on to the best car park depending on the real time flow of traffic and the direction you are coming from.

The only exceptions are for customers who have booked a car parking pass linked to a specific area (such as The Meadow accessibility camping, Family camping or Camp Skylark). You’ll receive all the information you need on driving routes with your car pass when it’s posted to you.

Camping

All Festival Entry Tickets include access to all general public campsites. There are no segregated arenas at Boomtown, so you can choose the area that represents your favourite music, or fancy dress theme and be right up in the action!

The Meadow is our dedicated accessibility campsite with facilities suitable for Deaf and disabled residents. If you would like to camp here, please contact the access team to arrange a pitch.

Yes. We have one main campervan field as well as family and meadow accessible campervan fields available. These require a campervan pass which you can purchase on the website for £100. Please remember that each person staying in the vehicle must have a valid Festival Entry ticket too. More information about pitch size and regulations can be found in our T&Cs.

Yes, we do. We have a range of pre-bookable camping options. All information will be available in a few weeks. For more information follow us on our social channels to get an update asap.

Yes, we have “quieter camping” areas around the perimeters of the site. These areas are not stewarded but are labelled and residents are asked to respect their neighbours and keep noise to a minimum - they will be marked on the map when it comes out nearer to the festival.

We have a dedicated solo camp in Downtown in easy walking distance from the public transport gate. A facebook group is run by one of our citizens to join up intrepid explorers coming on their own, who all camp together in one community! Email info@boomtownfair.co.uk if you’d like to know more.

Yes, we have a dedicated campsite just for families. For all info see here.

The areas closest to the districts/stages fill up the quickest (DTRKT 5, Barrio Loco, Oldtown, Paradise Heights). Don’t worry though, there is plenty of space for everyone, and quieter campsites further out from the centre will stay spacious.

A 24 hour campsite hub can be found in all main campsites, with a campsite manager always on hand to help and advise with any concerns, questions or issues the public may have.  Stewards and our SIA trained Security staff are also available at all times. They are easily identifiable by their high vis tabards. There are also roaming welfare teams who patrol the campsites to offer support if anyone needs a hand.  

Yes, we have a dedicated accessibility campsite called The Meadow, for more info see the Accessibility info page

Arrival & Departures

This year the show opens on Wednesday 12th August t, everyone else will be able to arrive from Thursday onwards.

  • Gates open on Wednesday 12th August at 2pm and close at 9:30pm. If you’re planning on coming on Wednesday don’t forget you’ll need a ticket that is valid for all 5 days!
  • On Thursday gates open at 12 noon and close at 9.30pm
  • On Friday through to Sunday the gates are open from 10am to 9.30pm.

The car parks will open at 10am each day and close at 9pm sharp, so make sure you have plenty of time to arrive before they close.

Yes, of course. You can leave at any time but you will not be able to get back in after 9.30pm until the following morning at 10am, even if you already have your wristband.

The site needs to be vacated by midday on Monday 12th August. Please make sure you are all packed up and on your merry way home by then.

Wednesday is a set up day only with limited entertainment to be confirmed. On Thursday there will be a limited number of stages, bars and venues open later in the afternoon.

The full show, with all stages and attractions will be open at 12 noon on Friday onwards.  Check out the Opening Ceremony on Lion’s Den at 12 noon on Friday.

Please note that amplified music isn't 24hrs.

  • Weds: To Be Confirmed
  • Thu: 12:00 – 00:00
  • Fri: 12:00 – 04:00
  • Sat: 12:00 – 04:00
  • Sun: 12:00 – 00:00

What can I bring with me?

You may bring up to 16 x 440ml cans of lager/cider/beer OR 17 x 250ml cans of premix spirit drinks OR a 3-litre box of wine OR 7 litres of cider/lager/beer in plastic bottles or cans.

Due to licence conditions no glass is allowed on site and will be confiscated at point of entry. Unopened plastic bottles are allowed, but if the seal is broken these will also be confiscated at the gates as we cannot allow unidentifiable substances onto the festival site. No re-entry with alcohol also applies.

Of course! As long as you can store it safely, then feel free to bring your own food.

Camping stoves using small, disposable gas canisters are permitted. Please only bring enough for your needs over the weekend. Excessive quantities may be confiscated. In the event of very hot weather / dry ground conditions, we reserve the right to prohibit the use of camping stoves for safety reasons.  

If you have a small camping stove with you, please read the manufacturer’s guidelines to ensure you are using it correctly and ensure the gas valve is OFF when changing the gas. NEVER EVER use a gas stove inside a tent.

Open fires, BBQs and candle flares are strictly forbidden for safety reasons.

No. Small personal speakers are allowed but we would ask you to be considerate of your fellow campers with them. The campsites are patrolled for rogue systems, which will be confiscated and you run the risk of being ejected from the site, which we really don't want to happen!

Sorry, it is against our licence terms to have animals on site. Should you arrive with your dog/cat/goat/hamster etc... you will be refused entry to the site, so please leave your furry friends at home. Only assistance dogs are allowed, if you need to bring an assistance dog with you please see our Accessibility information.

Medical and Welfare

To bring your medication with you just bring a copy of your prescription, put all the medication together in its original packaging in a clear plastic bag with your name (that matches you ID and the name on your ticket) and contact number clearly marked on it.  

Please make sure you only bring enough for the five day period and make sure you keep it safe or with you at all times.

Medication can be stored at The Meadow accessibility campsite - if you need this option please contact the access team.

You can take any used syringes and medical waste to either of the two medical centres. These can be found at Hilltop and on the Main Drag in Downtown. There is also a medical waste disposal facilities at The Meadow accessibility campsite.

In order for the security staff at the gates to determine whether a bottle of oil is CBD, and therefore legal, we require for the bottle to be sealed (and never to have been previously opened), and a commercially labelled product that clearly displays the CBD and THC content information. At the entry gates, if the product has been previously opened, fails to display the content information, or is suspected by the search staff of being any substance other than CBD, security staff may treat it as a contraband item, and confiscate it. Within the festival site, security will be looking at the content information to determine legality.

Boomtown’s position on CBD reflects the current national approach, however, it is important to note that Government departments are currently reviewing these products, and if there is any change in the regulations, Boomtown's position will by necessity change accordingly. Any such changes will be communicated via our T&Cs and on our website, so if you plan to bring CBD to the festival, you are advised to check our website prior to the event for any updates.

Further Information

If the questions you are looking for have not been answered here please see these links for specific pages.