FAQs

FAQs

General FAQ's

Boomtown is a five day festival set in the Matterley bowl in Hampshire, UK. Now heading into its 11th chapter, the 66,000 capacity event fuses a diverse line-up of underground and global music with boundary pushing immersive art, theatre and performance coming together as a living, breathing, fictitious city.

Boomtown is on of the UK’s largest truly independent festivals.  It is made up of 14 fully immersive unique areas and follows a storyline that evolves each year to create a world within a world. Boomtown is a theatrically-led experience like no other with hundreds of actors bringing the film-like street sets to life. Citizens are encouraged to become their inner character and be a part of the story themselves…

Boomtown Festival is held at the beautiful Matterley Estate near Winchester, Hampshire. SO21 1HW. (UK)

Boomtown takes place over the second weekend of August between Wednesday 7th August -  Sunday 11th August 2019.

Boomtown was started by a small team of music enthusiasts who wanted to put on a party that was outside of the normal festival experience - an experience that brought to life underground music, art and theatre culture.

The festival is still independent and run by the same people who started it - but we’ve come a long way in the last 10 years! To find out more about how the festival HQ has evolved and our own story then visit our about us page.

Boomtown is set in the hilly Matterley Bowl in the South Downs National park. It is split into four areas, Downtown, Hilltop, Temple Valley and Whistlers Green, with 14 different themed unique areas making up the entertainment areas. It’s located on a hilly green-field site that utilises the natural bowl, the neighbouring woodland and the surrounding slopes.  It is about 3km across at its widest.

The Boomtown map will be ready in the Summer, we will announce this via our social channels and in our newsletter.

Yes! As well as the specific Kidztown area, Boomtown also has family camping, a separate family car parking entrance (closer to family camping) and arts and crafts workshops for the whole family in Whistlers Green.


Head to our Boomtown Families info section for everything you and your Boomtown family need to know about tickets, travel, camping and activities, as well as top tips from families who've been before and extensive FAQ's.

Boomtown welcomes families bringing teens or children with them. All teens must be accompanied by a parent or guardian aged 30 or over throughout the duration of the festival. Unaccompanied teens cannot attend Boomtown.

Teen tickets may only be purchased by the accompanying parent/guardian after they buy their own adult ticket. The same adult MUST be with the teen(s) when they collect their wristbands and accompany the teen at during the event. Please contact TheTicketSellers directly on 0121 472 6688 and they will be able to assist you in getting your teen a ticket.

Please note, as per the age policy on our terms and conditions only persons aged 18 or over on their day of entry to the festival may enter the festival using an Adult ticket.

Yes. Boomtown has extensive provisions in place at Boomtown to enable disabled access, which includes free PA tickets, a dedicated accessibility camping area and site wide facilities.  Please see our Accessibility section for details on the support available and do get in touch with us directly if you have any specific questions so we can give you the best advice, via access@boomtownfair.co.uk

General Tickets

You can get get in touch with the TheTicketSellers via email at  boomtown@theticketsellers.co.uk or call 0121 472 6688.

This year we are introducing brand new instalment tickets which are available for all festival entry tickets! A deposit is required up front and the remaining balance is split between 3 payments that are automatically taken on 1st Feb, 1st March and the 1st April.

Please visit the Ticket Terms & Conditions Page for more information.

The only difference between the tiers is the price. All Adult Festival Entry Tickets on all tiers allow the same access to all general public spaces and campsites throughout the site.

A festival entry ticket allows you access to all the districts and public campsites - Boomtown is not an arena festival so none of these areas are segregated!  

You can only access Boomtown Springs, Camp Skylark and reserved camping if you have purchased the relevant add ons.

Booking fees pay for the administration, customer and IT support that goes into processing ticket orders and they also pay for the huge amount of infrastructure that is required to set up and operate the wristband exchange and gates on site.

Sorry, we don't sell day tickets. We think Boomtown is best when you immerse yourself in it for a full weekend! You can of course arrive and leave on whichever day you choose.

All booking confirmations are sent to the ticket buyer's email address. If you are the ticket buyer and haven't received your booking confirmation, the most common reason is that you typed in your email address incorrectly on your order.

Please contact boomtown@theticketsellers.co.uk or 0121 472 6688 and they will assist you in finding your booking.

Yes, you can change the name on Festival Entry Tickets once. Please log into your account on TheTicketSellers.co.uk where you can update names. Note, the name on the ticket must match your ID.  


If you wish to change the name on your Coach Travel Ticket, you will need to contact National Express please contact National Express direct on 03 8181 (charged at local rate) or email enquiry@nationalexpress.com. There is an admin fee for making this chang

E-tickets are emailed to the Ticket Buyer's email address in June.

No. Tickets are non-refundable. Sometimes, if all the tickets sell out then we will offer the opportunity to buy a ticket securely in the resale. We will let you know if this is the case as soon as possible via our social channels and newsletter.

No! We cannot guarantee entry for any tickets bought from third party services. We’re not affiliated with any of these platforms and you run the risk that ticket owners will change the names again, rendering your ticket useless. Please only purchase tickets from TheTicketSellers.

Please note that if you get to site and you have purchased a fake ticket, OR your ticket does not match your ID, you will not be allowed entry into Boomtown.

Yes, you can change the name on Festival Entry Tickets but you can only do this once. All you need to do is log into your account on TheTicketSellers.co.uk where you can update names. Don’t forget that the name on the ticket must match your ID.  

The name on your ticket must match your ID. Acceptable ID can be an in date Passport, Driving Licence or ID card bearing the PASS hologram. Photocopies will not be accepted.

You can get a Boomtown branded CitizenCard PASS card by visiting their website here.  Use the code BOOMTOWN at the checkout to get a £5 discount.  

If you are very clearly over 25 and don’t have an acceptable ID, a bank card or other official I.D with your name on will be accepted at the gate for ticket name matching purposes only.  This would not apply at the bars.

Yes, if you live locally and are interested in coming to Boomtown please email local_community@boomtownfair.co.uk and we will be able to help you. More Local Community info can be found here.

Yes we do! If you feel that you need a PA to help you get the best out of your time at Boomtown and you have a current middle or higher rate DLA or you receive a PIP then you are eligible for a free PA ticket. Other applications will also be taken on a discretionary case by case basis.


For more information on the facilities we provide and information on how to apply for your free ticket please visit our accessibility page here.   

Public Transport Saver Tickets

Public Transport Saver Tickets are combined Festival Entry Ticket AND Return Coach, Shuttle or CycleTickets. Festival Tickets are offered at a reduced price to reward public transport travellers, but you must also buy a coach, shuttle or ‘Cycle to Boomtown’ ticket and travel to Boomtown by that transport in order to be validated to receive your wristband on arrival at the festival.

To take advantage of the reduced price festival ticket, simply add a Coach Ticket, Shuttle Ticket or Cycle to Boomtown Package to your basket along with the Public Transport Saver Ticket.

Yep! You can still add on coaches to standard festival entry tickets, find them on the ticket page.

Anyone can buy a shuttle bus ticket on the day for £10 return from Winchester Train station.

No, you must travel on the coach or shuttle in order to be validated to receive your Festival Entry Ticket. You will not be permitted entry to the festival if you have booked a Public Transport Saver ticket and do not travel on the coach or shuttle.


We offer discounted Public Transport Saver Tickets to coach travellers to encourage public transport. We calculate the size of our car parks based on coach package customers coming by coach. If all of these people were to drive, we would run out of space and the traffic would be horrendous. Please don't do this.

All coaches arrive at Boomtown on Wednesday 7th & 8th August and depart on Monday 12th August.

Specific arrival and departure times will be confirmed on your Travel Ticket which you will receive from National Express within 6 weeks of booking. If you are not happy with the time allocated to you, you will be able to contact National Express on 03 8181 (charged at local rate) or email enquiry@nationalexpress.com and request an alternative.

Confirmation of booking will be emailed to the Ticket Buyer immediately after completing the booking. This is not your Travel Ticket, but confirmation of your booking. Your Public Transport Saver Ticket will be emailed to the Ticket Buyer from our coach operator, National Express, within 6 weeks of purchase.

If you have not received your Travel Ticket and 6 weeks have passed since purchase, please contact TheTicketSellers on boomtown@theticketsellers.co.uk or 0121 472 6688 so they can locate your booking and ensure the correct information has been passed to National Express.

The above information applies whether you have booked a Coach Only ticket or a Public Transport Saver Ticket via the Boomtown/Ticket Sellers website (Festival Ticket + Coach Travel).

If you have booked a shuttle ticket you receive an e-ticket which is exchanged when you get on the Shuttle Bus at Winchester Station. This will be emailed to you with your entry tickets in June.

You can get in touch with National Express via a number of different ways.

Website: http://www.nationalexpress.com/events/boomtown-fair.aspx  

Wednesday Entry

Wednesday is a set up day to allow you to get settled before Boomtown officially starts on Thursday.

All public campsites and campervan fields are open with the exception of East Campervan Field and Camp Skylark which will be open from 12 noon onwards on Thursday 8th August.  

All public campsites will be open and will be accessible to all, with the exception of Camp Skylark and Campervan East which open at midday on Thursday 8th August.

More information will follow in due course.

Yes, food and drink will be available.

Yes you do! Wednesday entry tickets are free for coach & shuttle travellers but must be booked. They are £20 add ons for people travelling by car share. For more information head to our ticket info page here.

Yes, of course you can. This is free if you’re arriving via public transport or will cost £20 per person if you are arriving by car.  If you are driving remember that it’s car share only on Wednesday and you will need to have at least 3 people in your car.

If you contact TheTicketSellers via email boomtown@theticketsellers.co.uk or 0121 472 6688 they will be able to arrange that for you.

For anyone arriving by public transport or staying in Boomtown Springs Wednesday entry is FREE.  There is a £20 add on for anyone arriving by car. Anyone not in Boomtown Springs and coming by car must be car sharing with at least 3 people.

Nope. There is no drop off point on Wednesday.

Yes, your 5 day Standard Festival Entry ticket will still be valid if your plans change and your choose to arrive on Thursday instead.

If you would like to arrive on Thursday, we would be really grateful if you could let us know so that we know when to expect you. Please just email the TheTicketSellers on info@theticketsellers.co.uk and they can amend your booking.

Travel

There are loads of ways to get to the festival! We recommend coming to festival via public transport where coaches will be running from over 55 locations UK wide. Shuttle buses also run to and from the local train station in Winchester and taxis and car share schemes are available. Head to our travel page for more information on how to get to Boomtown.

We run a regular shuttle from Winchester train station to the festival site - tickets are £10 return and you can buy them on the day.   A timetable will be published in July via the Boomtown website.

Our system for letting us know you’re arriving by private hire coach or minibus is changing for Chapter 11.  If you’re thinking of coming this way, please email info@boomtownfair.co.uk with the subject ‘Private Hire Transport’ and we’ll keep you updated.

Yes, we do. But we are asking everyone who is thinking of being dropped off and / or picked up after the festival by a friend or family member to rethink this as a travel option...  Being dropped off or picked up doubles the amount of journeys to and from site which increases carbon emissions and adds unnecessary traffic to the network, which slows down entry time for you and everyone else.   The drop off point will be confirmed in the new year.

Car Parking Passes

Yes, you do. All car passes are £26 and must be purchased by 12 noon on 21st June. They will be posted out by a ‘signed for’ delivery method around 2 weeks before Boomtown. Make sure you include your preferred delivery address when you make your booking.

If you are arriving by care on Wednesday you will need a Wednesday Arrival (3+ Car Share) Parking Pass.  Please note that each person in the vehicle needs to have purchased a £20 Wednesday entry ticket.   

Family Camping Parking Pass are for families camping in the family campsite.

The Meadow Parking Pass are for people accessibility needs camping in The Meadow

Boomtown Springs Parking Pass are for Boomtown Springs residents.

These car parking passes are valid from Wednesday onwards, so if your plans change you can still use them from Thursday onwards.

If you are arriving on Thursday you will need one of the below car parking passes

  • Car parking pass for people arriving by car on Thursday onwards
  • Family Camping Parking Pass are for families camping in the family campsite.
  • The Meadow Parking Pass are for people accessibility needs camping in The Meadow

Boomtown Springs Parking Pass are for Boomtown Springs resident

This year we are offering TWO public campervan locations! Campervan passes are £100 as last year and will be situated at the South of the site (as last year) and a new location to the North East of the site (near East Gate / Psy Forest).  

  • Campervan South -  will be open on Wednesday 12 noon onwards
  • Campervan East - will be open on Thursday 12 noon onwards.
  • Campervan Family - will be open from Wednesday 12 noon onwards

Once you have received your pass, please display your parking sticker clearly in your windscreen before you start your journey to site. Make sure it’s not obstructed by the sunstrip and is outside the sweep of your windscreen wipers so it doesn’t obstruct your view of the road. The top or bottom left or right hand corner of your windscreen or just behind your rear view mirror are usually the best places. Please also make sure the QR code on your sticker can be scanned easily by the car park team.

No, we can not allocate cars to a specific car park in advance. As you approach the festival we will ask you to follow the signs to Public Car Parks. This is because we direct the cars on to the best car park depending on the real time flow of traffic and the direction you are coming from.

The only exceptions are for customers who have booked a car parking pass linked to a specific area (such as The Meadow, Family camping or Boomtown Springs). You’ll receive all the information you need on driving routes with your car pass when it’s posted to you.

Camping

All Festival Entry Tickets include access to all general public campsites. There are no segregated arenas at Boomtown, so you can choose the area that represents your favourite music, or fancy dress theme and be right up in the action!

Yes. We have four separate campervan fields available. These require a a campervan pass which you can purchase on the website for £100; Please remember that each person staying in the vehicle must have a valid festival ticket too. More information about pitch size and regulations can be found in our T&Cs.

We have four live in vehicle areas which include East, South, Family and The Meadow (accessible).

This year there are two campervan fields for the general public.  These are situated at the South of the site and a new location to the North East of the site near East Gate and the Psy Forest.  Please note that Campervan East will open on Thursday from 12 noon onwards.

Our Family Campervan field can be found at the south of the site near to Kidztown and Whistlers Green.  There is also an option for those requiring accessibility support to to site their Campervans in The Meadow.

Reserved Camping option provides residents with a designated 3m x 4m camping pitch that is marked out and kept squatter free for a stress-free arrival. As long as all guy ropes, tents and personal equipment fit within your boundary you can share your pitch with pals OR if you’re coming in a larger group book yourself a double pitch. For even larger pitches, nominate a group leader during the booking process and the campsite managers will put you all beside each other.


Reserved camping is secure and can only be accessed if you have a wristband and it can be found in a flat and central location between Lion’s Den and Old Town. Open from Wednesday, you can book it from the main ticket page.  

Yes, we do! Boomtown Springs is our immersive, theatrical residential area.  It offers the option of staying in your own tent, or choosing from a variety of pre-pitched options. There is a range of washing and pampering facilities, a private bar, food outlets and close proximity car parking.  More information on Boomtown Springs options here.

Yes, our quiet camping area is situated in Whistlers Green next to family camping up on the perimeter of the stie. This area is not stewarded but it is labelled and residents are asked to respect their neighbours and keep noise to a minimum.

We have a dedicated solo camp in Downtown in easy walking distance from the public transport gate. A facebook group is run by one of our citizens to join up intrepid explorers coming on their own, who all camp together in one community! Email info@boomtownfair.co.uk if you’d like to know more.

Yes, we have a dedicated campsite just for families. For all info see here.

The areas closest to the districts / stages fill up the quickest (DTRKT 5, Barrio Loco, Oldtown, Paradise Heights). Don’t worry though, there is plenty of space for everyone, and more quieter campsites further out from the center will stay spacious.

If you want to be right up in the action and you’re arriving later in the weekend you might want to consider booking reserved camping which is in one of our most central locations.

A 24 hour campsite hub can be found in all main campsites, with a campsite manager always on hand to help and advise with any concerns, questions or issues the public may have.  Stewards and our SIA trained Security staff are also available at all times. They are easily identifiable by their high vis tabards. There are also roaming welfare teams who patrol the campsites to offer support if anyone needs a hand.  

Arrival & Departures

This year the show opens on Wednesday 7th August to a limited number of Wednesday ticket holders, everyone else will be able to arrive from Thursday onwards.

  • On Wednesday gates open on Wednesday 7th August at 2pm and close at 9:30pm. If you’re planning on coming on Wednesday don’t forget you’ll need a ticket that is valid for all 5 days!
  • On Thursday gates open at 12 noon and close at 9.30pm
  • On Friday through to Sunday the gates are open from 10am to 9.30pm.

The car parks will open at 10am each day and close at 9pm sharp, so make sure you have plenty of time to arrive before they close.

Yes, of course. You can leave at any time but you will not be able to get back in after 9.30pm until the following morning at 10am, even if you already have your wristband.

The site needs to be vacated by midday on Monday 12th August. Please make sure you are all packed up and on your merry way home by then.

Wednesday is a set up day only with limited entertainment to be confirmed. On Thursday there will be a limited number of stages, bars and venues open later in the afternoon.

The full show, with all stages and attractions will be open at 12 noon on Friday onwards.  Check out the Opening Ceremony on Lion’s Den at 12 noon on Friday.

Please note that amplified music isn't 24hrs.

  • Weds: To Be Confirmed
  • Thu: 12:00 – 00:00
  • Fri: 12:00 – 04:00
  • Sat: 12:00 – 04:00
  • Sun: 12:00 – 00:00

What can I bring with me?

You may bring up to 16 x 440ml cans of lager/cider/beer OR 17 x 250ml cans of premix spirit drinks OR a 3-litre box of wine OR 7 litres of cider/lager/beer in plastic bottles or cans.

Due to licence conditions no glass is allowed on site and will be confiscated at point of entry. Unopened plastic bottles are allowed, but if the seal is broken these will also be confiscated at the gates as we cannot allow unidentifiable substances onto the festival site. No re-entry with alcohol also applies.

Of course! As long as you can store it safely, then feel free to bring your own food.

Camping stoves using small, disposable gas canisters are permitted. Please only bring enough for your needs over the weekend. Excessive quantities may be confiscated. In the event of very hot weather / dry ground conditions we reserve the right to prohibit the use of camping stoves for safety reasons.  

If you have a small camping stove with you, please read the manufacturer’s guidelines to ensure you are using it correctly and ensure the gas valve is OFF when changing the gas.NEVER EVER use a gas stove inside a tent.

You can click here for more advice from Hampshire Fire & Rescue about safe usage of portable cooking appliances in tents.

Open fires, BBQs and candle flares are strictly forbidden for safety reasons.

No. Small personal speakers are allowed but we would ask you to be considerate of your fellow campers with them. The campsites are patrolled for rogue systems, which will be confiscated and you run the risk of being ejected from the site, which we really don't want to happen!

Sorry, it is against our licence terms to have animals on site. Should you arrive with your dog/cat/goat/hamster etc... you will be refused entry to the site, so please leave your furry friends at home. Only assistance dogs are allowed, if you need to bring an assistance dog with you please see our Access information.

Medical and Welfare

To bring your medication with you just bring a copy of your prescription, put all the medication together in its original packaging in a clear plastic bag with your name (that matches you ID and the name on your ticket) and contact number clearly marked on it.  

Please make sure you only bring enough for the five day period and make sure you keep it safe or with you at all times.

If you need to store your medication then please contact us at info@boomtownfair.co.uk and we can liaise directly with you to make that happen for you.

You can take any used syringes and medical waste to either of the two medical centres. These can be found at Hilltop and on the Main Drag in Downtown.

Further Information

If the questions you are looking for have not been answered here please see these links for specific pages.