General Boomtown FAQs
Changes for 2021..
Wednesday Entry Tickets
Public Transport Saver Tickets
Car parking passes
Sleeping and Campsite
Arrival and Departure
What can I bring with me?
Medical and Welfare
Citizen-To-Citizen Ticket Reselling
Boomtown is set in the rolling hills of Matterley Estate, a working dairy farm in the most westerly point of South Downs National park, nr Winchester. Exact routing information will be sent with your ticket, please follow it carefully!
Boomtown takes place over the second week of August between Wednesday 11th August - Sunday 15th August 2021.
The Matterley estate is a green-field site that utilises the natural amphitheatre, neighbouring woodland and the surrounding fields to form the unique festival experience of Boomtown.
Details of Boomtown's layout will be announced closer to the festival. We will announce this via our social channels and in our newsletter.
Yes! Boomtown has comprehensive access facilities in place in order to welcome Deaf and disabled citizens. This includes free Personal Assistant tickets, a dedicated accessibility campsite and extensive wide access facilities located throughout the site.
Find out more about the support available on our Accessibility info page. If you have a specific access need you’d like to discuss or have any questions about our existing facilities, please do get in touch with the access team who can assist you further: firstname.lastname@example.org
Boomtown welcomes families bringing teens or children with them. All teens must be accompanied by a parent or guardian aged 30 or over throughout the duration of the festival. Unaccompanied teens cannot attend Boomtown.
Teen tickets may only be purchased by the accompanying parent/guardian after they buy their own adult ticket. The same adult MUST be with the teen(s) when they collect their wristbands and accompany the teen at during the event. Please contact Ticket Sellers directly on 0121 472 6688 and they will be able to assist you in getting your teen a ticket.
Please note, as per the age policy on our terms and conditions only persons aged 18 or over on their day of entry to the festival may enter the festival using an Adult ticket.
As with most larger festival sites, phone signal does tend to be a bit hit and miss. There are no payphones onsite so it's best to do things the old fashioned way and plan a pre-arranged meeting spot. Our app also has some offline functionality, so you’ll still be able to check the programme & the map!
The legislation regarding smoking inside public places applies to tented venues in the same way it does at your favourite club or pub. You will be asked to finish your cigarette (including e-cigarettes) outside if caught smoking in a venue.
Head over to our Get Involved section where you'll find all our various application forms and their opening dates.
Boomtown is a living theatre that ignites imagination and inspires the emergence of a better world through respect, connection, creativity and celebration.
To find out more about Boomtown please visit Who We Are.
Boomtown was started by a small team of young creative party goers who wanted to put on a party that was outside of the normal festival experience - an experience that brought to life underground music, art and theatre culture.
The festival is still independent and run by the same people who started it - but we’ve come a long way in the last 13 years! To find out more about how the festival HQ has evolved and our own story then visit our who we are page.
Boomtown welcomes every age into its city but it is not specifically a ‘family festival’. Head to our Boomtown Families section for everything you and your family need to know about tickets, camping, entertainment and travel.
Life after the pandemic is undeniably different now. As a festival our enforced break over the summer has given the rare chance to pause, reflect, learn and grow. We want to evolve our vision to truly embed our values and ethos into the culture of the event. In this time we have surveyed thousands of our citizens and crew to find out what is most important to you. The changes we have made are rooted in this feedback, our ethos, and a response to the ongoing COVID-19 threat and most importantly our ambition to put on the best party possible:
For more information check out our Who We Are section here.
We never reveal our secrets until the gates open but it’s fair to say that not alot will be the same! Prepare yourself because every main stage is a new stage and the intricate themed districts have all found new homes. We have the same breadth of music on the line up if not more and as ever there will be thousands of performers and creatives animating the detailed set design, but this will be in a way we have never done before!
Yes! The site layout has had a whole redesign and reset and we’re excited for you to explore it. We never reveal our secrets until the gates open but it’s fair to say that not alot will be the same! Prepare yourself because every main stage is a new stage and the intricate themed districts have all found new homes. We have the same breadth of music on the line up if not more and as ever there will be thousands of performers and creatives animating the detailed set design, but this will be in a way we have never done before!
Yes! Huge themed districts are part of what make boomtown unique but we don’t want to give anything more and ruin the magic.
Yes! There will be less than half the tickets available for Boomtown 2021, mainly due to the amount that have rolled over from 2020, but also due to reducing the numbers in attendance slightly. The festival perimeter is shifting and the main ‘City’ and its unique districts will all be located in what has previously been known as ‘Downtown Boomtown’. For the first time, we are using absolutely every inch of the Downtown valley area to produce the most detailed, creative festival city we’ve ever dreamed up.
Yes. Over the last few months we have explored the parts of the Downtown Valley area that we have not previously used in great detail. It has meant that we have been able to redesign the site utilising areas of what was once wasted space. We have changed the flow of the site layout, and created chill out spaces that allow you to break away from the main hustle and bustle and have moved all camping to surround the city. Check out the update on camping locations here.
Yes, every main stage concept is new, we have been very busy designing and this is part of the huge overall change we have envisioned for Chapter One The Gathering. There is space for the massive breadth of music we celebrate every year.
These last year has given us a chance to reflect on what is truly important and what is often lost within the commercialisation of our culture. As an immersive festival, we look for artists who know how to bring you into their world and make you an integral part of the musical experience. We are not a festival who book expensive headline acts just to sell tickets, we want to book artists that change lives.
Our booking policy on what we do best, celebrating every type of music, not because of the name of the artist, but how good they genuinely are, and make us all feel!
This could be the carnivalesque bands, DJs who know how to lift you up by burying the basslines deep in your soul, legends who laid down the musical foundations we have built Boomtown on, or the rebels and the rule breakers who continue to rage against the machine by pushing boundaries and creating new sounds. For the full breakdown check out our Music Policy here
Chapter One: The Gathering will be a fresh new music programme but you can also expect to see many of the artists from the 2020 lineup performing in 2022.
This year we will not be announcing the lineup in the same way for Chapter One: The Gathering. But sign up to our newsletter and follow us across our social channels for more info.
Trust us it will be! The way we release the lineup may have changed but we are the same people running things and having longer than ever to figure things out has allowed us to programme more excitingly than ever before.
More or less - We will continue to have around five hundred of the most incredible acts representing a massive spectrum of genres, with all the familiar sounds that Boomtown is known for. You will not be dissapointed!
Yes, there will always be a storyline. Boomtown at its heart is a living theatre with a long history and an ongoing narrative, but we are starting afresh with a clean slate and a world of new wonders to discover as we restart our story!
With so many people going through so much right now, we felt it was vital for us to reduce the ticket price to make it easier to attend for all. By reimagining how we run and create Boomtown, we’ve been able to reduce the ticket price, but also enhance the parts that make us a truly unique experience... (Please read full ticket information here)
If you have chosen an instalment ticket, the TicketSellers will contact you to confirm your payment plan and the dates on which your automatic payments are made. If you have any problems with the plan please contact The Ticket Sellers directly on email@example.com or call 0121 472 6688.
Each instalment ticket option has three repayment plan options. You can either choose to pay your deposit now and complete your payments in January 2021 (when VAT changes come in), or you can choose to pay your deposit and complete your payments by March or May 2021.
The payment plan includes the dates that your automatic payments are made. All the details you need will be on the confirmation email you received from the Ticket Sellers. If you have any queries please contact them directly.
If you do not pay off your instalment ticket, your ticket will be cancelled and you will not be refunded the deposit or booking fee.
You may buy 10 tickets per transaction.
Yes, if you choose to come with a teen ticket (13 - 17) you must be accompanied by a parent or guardian aged 30+ at entry and throughout the duration of the event.
As stated by the age policy on our terms and conditions: Only persons aged 18 or over on their first day of attending Boomtown Festival may enter the festival using an Adult ticket. Any person under the age of 18 who has purchased an Adult ticket rather than a Teen ticket will be refused entry into the festival. Tickets are non-refundable.
We cannot guarantee entry for any tickets bought from third party services. We’re not affiliated with any of these platforms and you run the risk that ticket owners will change the names again, rendering your ticket useless. Please only purchase tickets from our ticket provider - https://www..theticketsellers.co.uk/
Please note that if you get to site and you have purchased a fake ticket, OR your ticket does not match your ID, you will not be allowed entry into Boomtown.
A £10 Eco Bond is added at the point of purchase. This is your bond to the environment aimed to help reduce the amount of waste that is sent to landfill. The Eco Bond is fully refunded on-site in exchange for bringing one full bag of mixed dry waste and sorting it at the Eco Bond hub.
You can get in touch with the TheTicketSellers via email at firstname.lastname@example.org or call 0121 472 6688.
A festival entry ticket allows you access to all the City and its districts and the 3 main public campsites from Thursday - Sunday.
Festival Entry Ticket + Wednesday Entry ticket allows you access to all the public campsites as well as several entertainment areas from Wednesday. The full City opens from Thursday onwards.
Booking fees pay for the administration, customer and IT support that goes into processing ticket orders and they also pay for the huge amount of infrastructure that is required to set up and operate the wristband exchange and gates on site.
Boomtown is best experienced for the full four or five days! ;) We don’t sell day tickets but you are welcome to arrive at any point throughout the festival (within gate opening times).
All booking confirmations are sent to the ticket buyer's email address. If you are the ticket buyer and haven't received your booking confirmation, the most common reason is that you typed in your email address incorrectly on your order. Please contact email@example.com or 0121 472 6688 and they will assist you in finding your booking.
Yes, you can change the name on Festival Entry Tickets but you can only do this twice. Please log into your account on TheTicketSellers.co.uk where you can update names. Note, the name on the ticket must match your ID.
If you wish to change the name on your Coach Travel Ticket, you will need to contact National Express please contact National Express directly on 03 8181 (charged at local rate) or email firstname.lastname@example.org. There is an admin fee for making this change.
Tickets will be emailed out to you in June. The specific date will be announced closer to the time.
Yes, if you live locally (in and around Wincherster) and are interested in coming to Boomtown please email email@example.com and we will be able to help you.
Yes, we do! If you feel that you need a PA to help you get the best out of your time at Boomtown, and you have a current middle or higher rate DLA or you receive a PIP then you are eligible for a free PA ticket. Other applications will also be taken on a discretionary case by case basis. For more information on the facilities we provide and information on how to apply for your free ticket please visit our accessibility page here.
In the event of Boomtown being cancelled due to COVID, you will be eligible for a refund. You can find the full details on our cancellation policy in clause 1.5A of our T&Cs.
Your name on your ticket must also match your ID. Acceptable ID can be either Passport, Driving Licence or ID card bearing the PASS hologram. You can get a Boomtown branded CitizenCard PASS card by visiting their website here. Use the code BOOMTOWN at the checkout to get a £5 discount.
Wednesday is a setup day to allow you to get settled before Boomtown officially starts on Thursday. If you would like to come to Boomtown on the Wednesday set up day, you must purchase a Festival Entry Ticket + Wednesday Upgrade: Valid from Wednesday-Sunday (Standard adult 18+). Wednesday entry is included in Public Transport Saver tickets that are purchased with Wednesday travel and can be purchased as a £20 add on per person travelling by car. For more information head to our ticket info page here.
Festival Entry Ticket + Wednesday Upgrade ticket allows you access to all the public campsites from Wednesday as well as several entertainment areas. There will be a reduced amount of entertainment provided on wednesday. More information will be released in the coming months.
If you have a transport saver ticket this already has Wednesday entry, if you want to upgrade you will need to log into your account and select the 'Wednesday Upgrade' in the group 'Festival Entry Tickets With Wednesday Upgrade'
Wednesday entry is FREE for anyone arriving by public transport who has purchased a public transport saver ticket. There is a £20 add on for anyone arriving by car.
Yes, you can be dropped off on Wednesday but we would rather you take advantage of all the great options that are more environmentally friendly. Please see our Travel page to look at all the possible options
Yes, your 5 day Festival Entry ticket will still be valid if your plans change and you choose to arrive on Thursday instead. Please note that if you have a ticket to arrive on Wednesday and wish to now arrive on Thursday your Wednesday upgrade is non-refundable.
Public Transport Saver Tickets are Festival Entry Tickets that must be purchased alongside a return coach or shuttle bus ticket. Festival Tickets are offered at a reduced price to reward public transport travellers, but you must also buy a coach or shuttle ticket and travel to Boomtown by that transport in order to be validated to receive your wristband on arrival at the festival.
To take advantage of the reduced price festival ticket, simply add a Coach Ticket or Shuttle Ticket to your basket along with the Public Transport Saver Ticket.
Yep! You can still add on coaches to standard festival entry tickets, find them on the ticket page.
Anyone can buy a shuttle bus ticket on the day for £10 return from Winchester Train station.
No, you must travel on the coach or shuttle in order for your Festival Entry Ticket to be valid upon entry. You will not be permitted entry to the festival if you have booked a Public Transport Saver ticket and do not travel on the coach or shuttle.
We offer discounted Public Transport Saver Tickets to coach travellers to encourage public transport. We calculate the size of our car parks based on coach package customers coming by coach. If all of these people were to drive, we would run out of space and the traffic would be horrendous. Please don't do this.
Confirmation of booking will be emailed to the Ticket Buyer immediately after completing the booking. This is not your Travel Ticket, but confirmation of your booking. Your Travel Ticket will be emailed to the ticket buyer from our coach operator, National Express, in June.
The above information applies whether you have booked a Coach Only ticket or a Public Transport Saver Ticket with coach travel via the Boomtown/Ticket Sellers website (Festival Ticket + Coach Travel).
If you have booked a shuttle ticket you will receive an e-ticket alongside your entry ticket which is exchanged when you get on the Shuttle Bus at Winchester Station. This will be emailed to you with your entry tickets in June.
You can get in touch with National Express via a number of different ways.
All cars wishing to park at the festival require a car parking pass. Car passes are £26 and must be purchased by 12 noon on 22nd June. They will be posted out by a ‘signed for’ delivery method around 2 weeks before Boomtown. Make sure you include your preferred delivery address when you make your booking.
If you are arriving by car on Wednesday you will need a Wednesday Arrival Car Parking Pass. Please note that each person in the vehicle needs to have purchased a 5 Day Festival entry ticket or a £20 Wednesday Upgrade entry ticket
If you are a family group with children under 12 and are staying in the family campsite then you should purchase a Family Camping Parking Pass which is also valid for Wednesday.
If you are arriving on Thursday you will need one of the below car parking passes
Blue badge holders can park in the reserved blue badge parking areas at any car park - you will also need to purchase a Wednesday or Thursday car parking pass. If you are planning to camp in The Meadow accessibility campsite, please purchase your parking pass and contact the access team to arrange parking close by.
Campervan passes are £100 and can be used for campervans, caravans and trailer tents. The campervan field will be situated at the South of the site, all members of your party will each need a valid Festival Entry ticket. The campervan field will be open from Wednesday onwards.
Once you have received your pass in the post, please display your parking sticker clearly in your windscreen before you start your journey to site. Make sure it’s not obstructed by the sunstrip and is outside the sweep of your windscreen wipers so it doesn’t obstruct your view of the road. The top or bottom left or right-hand corner of your windscreen or just behind your rear view mirror are usually the best places. Please also make sure the QR code on your sticker can be scanned easily by the car park team.
We can not allocate cars to a specific car park in advance. As you approach the festival we will ask you to follow the signs to Public Car Parks. This is because we direct the cars on to the best car park depending on the real time flow of traffic and the direction you are coming from.
The only exceptions are for customers who have booked a car parking pass linked to a specific area (such as The Meadow accessibility camping, Family camping or Camp Skylark). You’ll receive all the information you need on driving routes with your car pass when it’s posted to you.
Unfortunately not, please contact The Ticket Sellers directly and they will be able to make the necessary changes to your order: firstname.lastname@example.org
Yes, if you purchased any added extras such as chargers,lockers or accommodation these remain valid if you have chosen to attend the 2021 festival.
There are loads of ways to get to the festival! We recommend coming to the festival via public transport. Shuttle buses also run to and from the local train station in Winchester and taxis and car share schemes are available. Head to our travel page for more information on our Travel page
Yes, we do. But we are asking everyone who is thinking of being dropped off and / or picked up after the festival by a friend or family member to rethink this as a travel option... Being dropped off or picked up doubles the amount of journeys to and from site which increases carbon emissions and adds unnecessary traffic to the network, which slows down entry time for you and everyone else. The drop off point will be confirmed in the new year.
National Express coaches are available from the following locations:
Bath Spa, Birmingham, Bournemouth, Bradford, Brighton, Bristol, Cambridge, Canterbury, Cardiff, Carlisle, Chelmsford, Cheltenham, Chester, Chesterfield, Chichester, Cirencester, Colchester, Coventry, Darlington, Dartford, Derby, Durham, Edinburgh, Exeter, Gillingham, Glasgow, Gloucester, Hartlepool, Heathrow Airport, Ipswich, Leeds, Leicester, Liverpool, London, Maidstone,Manchester, Middlesbrough, Milton Keynes, Newcastle, Newport, Northampton, Norwich, Nottingham, Oxford, Peterborough, Plymouth, Poole, Portsmouth, Preston, Ringwood, Sheffield, Southampton, Stockton, Stoke-on-Trent, Sunderland, Swansea, Swindon, Taunton, Thetford, Truro, Wolverhampton, Worthing
We know that people travel far and wide to come to Boomtown and you may not be able to to travel from one of the locations we offer coach journeys from so this year we have partnered with neon.
neon is a brand new on-demand coach travel platform powered by National Express!
Taking a different approach to coach travel, neon puts the power in your hands and lets you tell us where you want to travel. Request a journey from where you want to travel from and once there are enough people on board, your journey will be confirmed. It’s better for the environment, you won’t have to worry about being too tired, and it’s an ideal way to travel, perfect for you and your friends!
We run a regular shuttle from Winchester train station to the festival site - tickets are £10 return and you can buy them on the day. A timetable will be published in July via the Boomtown website. The shuttle service will be wheelchair accessible.
The shuttle, for those travelling by train, runs frequently from Winchester Train Station directly to the festival. The full timetable will be released in the Essential Guide in June
Absolutely! This service is available for anyone for £10 return - you can buy it online via our ticket page or on the day.
Yes! If you have booked your own private coach or minibus for you and your mates to come to the festival, you need to book a space to be dropped off at our coach park.
This applies to all vehicles of 18 seats or over. It costs £50 (+BF) and this covers both drop-off and collection.
The driver of the vehicle must NOT be attending the festival. Vehicles with up to 18 seats with a driver attending the festival can buy a parking pass and park in the public car park.
Drop off is limited to only 4 slots at a time. We do not recommend turning up without booking a slot as our team will assign you a collection slot based on our remaining availability on the day.
You can view more details and how to book your slots on our Travel page
We're looking to change the way we run our big bike rides next year, but first we need to hear from you! If you're a keen cyclist and you've come on the ride before or alternatively if there's a reason why you didn't consider it please fill in our quick survey so we can put on a service that works best for everybody….
Yes they will.
If you are planning to drive yourself to Boomtown remember to book a car parking pass for your vehicle - these are much cheaper when booked in advance! We would strongly recommend car sharing if you’re coming by car - It’s not only less environmentally impactful but also makes the journey cheaper…
Head to our dedicated page on GoCarShare where you can both find and offer lifts to Boomtown.
The site needs to be vacated by midday on Monday 15th August. Please make sure you are all packed up and on your merry way home by then.
Wednesday is a set up day only with limited entertainment to be confirmed. On Thursday there will be a limited number of stages, bars and venues open later in the afternoon. The full show, with all stages and attractions will be open at 12 noon on Friday onwards.
Yes, we have a dedicated accessibility campsite called The Meadow, for more info on camping and the additional facilities available please visit our Accessibility info page
Yes. We have one main campervan field with a family section, as well as The Meadow accessible campervan field available. These require a campervan pass which you can purchase on the website for £100. Please remember that each person staying in the vehicle must have a valid Festival Entry ticket too. More information about pitch size and regulations can be found in our T&Cs.
Yes, We have a huge range of pre-bookable campsites to suit all budgets, from basic tents to luxurious canvas homes with a huge range of added extras and facilities to suit all budgets. To find out more info on both of them please see our pre-pitched info over on our Sleep section here.
Yes, We are still offering phone charging facilities.
More information can be found on our Facilities page
Hot showers and flushing toilets are available in Camp Orchid. To make use of these you will need a Camp Orchid wristband. You can also purchase a flushing toilets wristband and it will give you access to the toilets within the City.
Yes, You will still be allowed to bring alcohol into the arena from the campsite areas.
Yes. All Festival Entry Tickets include access to all general campsites which all have a Campsite Village at their hearts.
There are three main campsites across the festival site each with their own Campsite Village. These can be found in the West, East and North sides of the festival.
For 2021 each of the three general campsites will have a dedicated area called the Campsite Village. This is the communal hub of the campsite where you will find entertainment, traders and facilities.
Each campsite has its own Campsite Village, which is a space to chill out, a selection of workshops available and the chance to listen to speakers. There will be bars, traders, composting toilets.
Each Campsite Village has a 24 hour campsite hub with a campsite manager who is always on hand to help and advise with any concerns, questions or issues the public may have. Stewards and our SIA trained Security staff are also available at all times. They are easily identifiable by their high vis tabards. There are also roaming welfare teams who patrol the campsites to offer support if anyone needs a hand, compost toilets and access to water points.
The live-in vehicle field is in the South of site.
There will not be a designated quiet campsite, however, the areas further from the entertainment venues tend to be less densely populated and we would recommend campers seeking a little more tranquility to pitch up there.
No! There is no reserved camping in 2021. Check out the range of pre-pitched options to suit a range of budgets and the new campsite ethos here.
There is a dedicated solo camp in Downtown in easy walking distance from the public transport gate. A facebook group is run by one of our citizens to join up intrepid explorers coming on their own, who all camp together in one community! Email email@example.com if you’d like to know more.
Yes, we do have a dedicated area for family live-in vehicles within the Campervan field. For more info on the facilities available for families, check out our FAQs here.
Each campsite village will have free communal cold water showers that you will be able to access 24 hours a day. Please note that these are open and communal. If you wish to have access to private, hot showers please book a Camp orchid pass.
This year the show opens on Wednesday 10th August, everyone else will be able to arrive from Thursday onwards.
The car parks will open at 10am each day and close at 9pm sharp, so make sure you have plenty of time to arrive before they close.
Yes, of course. You can leave at any time but you will not be able to get back in after 9.30pm until the following morning at 10am, even if you already have your wristband.
Boomtown is a big festival. A big, outdoor festival in a hilly valley. Even though we make it feel like a proper living, breathing city filled with fantasy worlds, it is still a field, and you are attending a four day camping festival. Please pack accordingly, bring all necessary provision (within reason and bearing in mind the entry conditions and restricted items).
Only bring what you can afford to lose and what you can carry from the gates to your campsite. Work out what you're sleeping in and what you will need to keep warm and dry and only bring what you think you will need for the weekend. And please, please, please only bring things that you are going to take home with you.
We have loads of food stalls and bars throughout the festival so there is no need to rely on pot noodles and cold beans for the whole weekend!
Find our full recommended Boomtown Packing List here!
You may bring up to 16 x 440ml cans of lager/cider/beer OR 17 x 250ml cans of premix spirit drinks OR a 3-litre box of wine OR 7 litres of cider/lager/beer in plastic bottles or cans.
Due to licence conditions no glass is allowed on site and will be confiscated at point of entry. Unopened plastic bottles are allowed, but if the seal is broken these will also be confiscated at the gates as we cannot allow unidentifiable substances onto the festival site. No re-entry with alcohol also applies.
Of course! As long as you can store it safely, then feel free to bring your own food.
Camping stoves using small, disposable gas canisters are permitted. Please only bring enough for your needs over the weekend. Excessive quantities may be confiscated. In the event of very hot weather / dry ground conditions, we reserve the right to prohibit the use of camping stoves for safety reasons.
If you have a small camping stove with you, please read the manufacturer’s guidelines to ensure you are using it correctly and ensure the gas valve is OFF when changing the gas. NEVER EVER use a gas stove inside a tent.
Open fires, BBQs and candle flares are strictly forbidden for safety reasons.
As pretty as twinkling tea-lights can be, they are very dangerous in a camping situation with all those flammable tents around. A torch or electric lantern is much better and far brighter.
No. Small personal speakers are allowed but we would ask you to be considerate of your fellow campers with them. The campsites are patrolled for rogue systems, which will be confiscated and you run the risk of being ejected from the site, which we really don't want to happen!
Sorry, it is against our licence terms to have animals on site. Should you arrive with your dog/cat/goat/hamster etc... you will be refused entry to the site, so please leave your furry friends at home. Only assistance dogs are allowed, if you need to bring an assistance dog with you please see our Accessibility information.
Please do not bring fireworks, glass containers, potential weapons, portable laser equipment including laser pens or any illegal or offensive items. This is a family friendly event and antisocial or illegal behaviour will not be tolerated and may result in you being ejected from the site, or worse, arrested.
The Medical and Welfare tents provide experienced, caring and confidential help for all kinds of medical, practical and personal problems.
To bring your medication with you just bring a copy of your prescription, put all the medication together in its original packaging in a clear plastic bag with your name (that matches your ID and the name on your ticket) and contact number clearly marked on it.
Please make sure you only bring enough for the five day period and make sure you keep it safe or with you at all times.
Medication can be stored at The Meadow accessibility campsite - if you need this option please contact the access team.
Medical waste can be disposed of at the Medical Centre. For extra information, please email email firstname.lastname@example.org and they will be able to help you with any specific query you may have.
In order for the security staff at the gates to determine whether a bottle of oil is CBD, and therefore legal, we require for the bottle to be sealed (and never to have been previously opened), and a commercially labelled product that clearly displays the CBD and THC content information.
At the entry gates, if the product has been previously opened, fails to display the content information, or is suspected by the search staff of being any substance other than CBD, security staff may treat it as a contraband item, and confiscate it. Within the festival site, security will be looking at the content information to determine legality.
Boomtown’s position on CBD reflects the current national approach, however, it is important to note that Government departments are currently reviewing these products, and if there is any change in the regulations, Boomtown's position will by necessity change accordingly. Any such changes will be communicated via our T&Cs and on our website, so if you plan to bring CBD to the festival, you are advised to check our website prior to the event for any updates.
As with all festivals, towns and cities across the country, UK law applies. Do not bring drugs into the city, they will be confiscated and you run the risk of being prosecuted.
Please see our drugs safety page here for full details and advice.
To find out the full Boomtown policy on drugs please visit our Drugs and Safety section here.
To use the citizen-to-citizen reselling system, you will need to log into your TicketSellers account and follow ‘How to Sell your Tickets’ to generate your own ticket link. You will then be able to share your ticket link with someone who wishes to purchase your tickets and this will give them a secure way to purchase your tickets through TicketSellers. Once your tickets have been sold you will then be refunded by TicketSellers for the price of the sold tickets.
Yes, you can simply get a refund. We are opening refunds on 29th March until 17th May. These are available on all tickets and can be requested by logging into your TicketSellers account, clicking on refunds and rollovers and selecting which tickets you’d like to refund. This refund will be processed by the team within 28 days.
The public resale will take place on the 1st June and will be made up of refunded tickets and instalment tickets that weren’t paid off, sign up here to register your interest in the resale.
When you generate a secure link through the citizen-to-citizen reselling platform you can choose exactly which tickets are bundled together to sell on. For example if you have 2 entry tickets and a Camp Orchid pass, you could choose to resell 1 entry ticket and a Camp Orchid pass together.
No, Public Transport Saver tickets can only be sold on as the full package. This package must include the Public Transport Saver travel ticket and the accompanying coach, shuttle bus or cycle ticket.
Yes, you can change the transport option after you have purchased the ticket. Please contact Ticket Sellers on 0121 472 6688 and they will talk you through the process.
All coaches and other transport options can be re-sold separately as long as they are not part of a Public Transport Saver package.
Instalment tickets can be sold once they have been paid off in full. Any customers on a Pay by May instalment plan will need to wait until they have made their final payment on the plan before they can put the ticket up for re-sale.
The following ticket types cannot be sold through the citizen-to-citizen reselling platform, however you can request a refund for them:
Free PA Tickets, Child Tickets and Complimentary Adult Entry tickets (e.g. competition winner, Boomtown Ambassador Rewards) can’t be passed on via the reselling platform either but we kindly ask that if you no longer need them you still request a ‘refund’ as that means we’ll be able to pass the spaces on to someone else.
You can sell your specific car park and campervan tickets but please bear in mind that they will revert to standard campervan tickets. If the new customer would like to swap back to a family or meadow pass they can contact TickerSellers or our Access Team who can make the swap subject to them meeting the criteria.
Camp Orchid, Camplight and Tangerine Fields can be resold through the citizen-to-citizen platform. Don’t forget to include any extras like bedding you may have bought alongside these bookings
Yes, a booking fee will apply. All new tickets will be subject to the same booking fees as the original ticket type. Customers who are re-selling their ticket will not be refunded their booking fees.
The ticket link will have this URL: ww2.theticketsellers.co.uk - look out for the padlock symbol next to the URL too.
Yes, you can get a refund on your discounted Local Resident ticket. All you need to do is log into your account, click on refunds and rollovers and select which tickets you would like to refund. This will then be processed within 28 days. If you have any queries regarding the ticket refund process, please contact email@example.com directly. If you have any queries following that you can always then contact Katie at firstname.lastname@example.org
No, you can not sell a discounted local ticket to someone you know. However, you can get a refund on your discounted Local Resident ticket.
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If you have a question about tickets, please contact email@example.com or 0121 472 6688.
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