FAQs

FAQs

Got a question about Chapter 12? If these FAQ's don't answer it make sure you have a thorough read of our ESSENTIAL GUIDE!

General FAQ's

Boomtown is a five day festival set in the Matterley bowl in Hampshire, UK. Now heading into its 11th chapter, the 66,000 capacity event fuses a diverse line-up of underground and global music with boundary pushing immersive art, theatre and performance coming together as a living, breathing, fictitious city.

Boomtown is on of the UK’s largest truly independent festivals.  It is made up of 14 fully immersive unique areas and follows a storyline that evolves each year to create a world within a world. Boomtown is a theatrically-led experience like no other with hundreds of actors bringing the film-like street sets to life. Citizens are encouraged to become their inner character and be a part of the story themselves…

Boomtown Festival is held at the beautiful Matterley Estate near Winchester, Hampshire. SO21 1HW. (UK)

Boomtown takes place over the second weekend of August between Wednesday 7th August -  Sunday 11th August 2019.

Boomtown was started by a small team of music enthusiasts who wanted to put on a party that was outside of the normal festival experience - an experience that brought to life underground music, art and theatre culture.

The festival is still independent and run by the same people who started it - but we’ve come a long way in the last 10 years! To find out more about how the festival HQ has evolved and our own story then visit our about us page.

Boomtown is set in the hilly Matterley Bowl in the South Downs National park. It is split into four areas, Downtown, Hilltop, Temple Valley and Whistlers Green, with 14 different themed unique areas making up the entertainment areas. It’s located on a hilly green-field site that utilises the natural bowl, the neighbouring woodland and the surrounding slopes.  It is about 3km across at its widest.

The Boomtown map will be ready in the Summer, we will announce this via our social channels and in our newsletter.

Yes! As well as the specific Kidztown area, Boomtown also has family camping, a separate family car parking entrance (closer to family camping) and arts and crafts workshops for the whole family in Whistlers Green.


Head to our Boomtown Families info section for everything you and your Boomtown family need to know about tickets, travel, camping and activities, as well as top tips from families who've been before and extensive FAQ's.

Boomtown welcomes families bringing teens or children with them. All teens must be accompanied by a parent or guardian aged 30 or over throughout the duration of the festival. Unaccompanied teens cannot attend Boomtown.

Teen tickets may only be purchased by the accompanying parent/guardian after they buy their own adult ticket. The same adult MUST be with the teen(s) when they collect their wristbands and accompany the teen at during the event. Please contact TheTicketSellers directly on 0121 472 6688 and they will be able to assist you in getting your teen a ticket.

Please note, as per the age policy on our terms and conditions only persons aged 18 or over on their day of entry to the festival may enter the festival using an Adult ticket.

Yes. Boomtown has extensive provisions in place at Boomtown to enable disabled access, which includes free PA tickets, a dedicated accessibility camping area and site wide facilities.  Please see our Accessibility section for details on the support available and do get in touch with us directly if you have any specific questions so we can give you the best advice, via access@boomtownfair.co.uk

Travel

There are loads of ways to get to the festival! We recommend coming to festival via public transport where coaches will be running from over 55 locations UK wide. Shuttle buses also run to and from the local train station in Winchester and taxis and car share schemes are available. Head to our travel page for more information on how to get to Boomtown.

We run a regular shuttle from Winchester train station to the festival site - tickets are £10 return and you can buy them on the day.   A timetable will be published in July via the Boomtown website.

Our system for letting us know you’re arriving by private hire coach or minibus is changing for Chapter 11.  If you’re thinking of coming this way, please email info@boomtownfair.co.uk with the subject ‘Private Hire Transport’ and we’ll keep you updated.

Yes, we do. But we are asking everyone who is thinking of being dropped off and / or picked up after the festival by a friend or family member to rethink this as a travel option...  Being dropped off or picked up doubles the amount of journeys to and from site which increases carbon emissions and adds unnecessary traffic to the network, which slows down entry time for you and everyone else.   The drop off point will be confirmed in the new year.

Car Parking Passes

Yes, you do. All car passes are £26 and must be purchased by 12 noon on 21st June. They will be posted out by a ‘signed for’ delivery method around 2 weeks before Boomtown. Make sure you include your preferred delivery address when you make your booking.

If you are arriving by care on Wednesday you will need a Wednesday Arrival (3+ Car Share) Parking Pass.  Please note that each person in the vehicle needs to have purchased a £20 Wednesday entry ticket.   

Family Camping Parking Pass are for families camping in the family campsite.

The Meadow Parking Pass are for people accessibility needs camping in The Meadow

Boomtown Springs Parking Pass are for Boomtown Springs residents.

These car parking passes are valid from Wednesday onwards, so if your plans change you can still use them from Thursday onwards.

If you are arriving on Thursday you will need one of the below car parking passes

  • Car parking pass for people arriving by car on Thursday onwards
  • Family Camping Parking Pass are for families camping in the family campsite.
  • The Meadow Parking Pass are for people accessibility needs camping in The Meadow

Boomtown Springs Parking Pass are for Boomtown Springs resident

Campervan passes are £100 as last year and will be situated at the South of the site and in the family area, as last year.

  • Campervan South -  will be open on Wednesday 12 noon onwards
  • Campervan Family - will be open from Wednesday 12 noon onwards

Once you have received your pass, please display your parking sticker clearly in your windscreen before you start your journey to site. Make sure it’s not obstructed by the sunstrip and is outside the sweep of your windscreen wipers so it doesn’t obstruct your view of the road. The top or bottom left or right hand corner of your windscreen or just behind your rear view mirror are usually the best places. Please also make sure the QR code on your sticker can be scanned easily by the car park team.

No, we can not allocate cars to a specific car park in advance. As you approach the festival we will ask you to follow the signs to Public Car Parks. This is because we direct the cars on to the best car park depending on the real time flow of traffic and the direction you are coming from.

The only exceptions are for customers who have booked a car parking pass linked to a specific area (such as The Meadow, Family camping or Boomtown Springs). You’ll receive all the information you need on driving routes with your car pass when it’s posted to you.

Camping

All Festival Entry Tickets include access to all general public campsites. There are no segregated arenas at Boomtown, so you can choose the area that represents your favourite music, or fancy dress theme and be right up in the action!

Yes. We have three separate campervan fields available. These require a campervan pass which you can purchase on the website for £100; Please remember that each person staying in the vehicle must have a valid festival ticket too. More information about pitch size and regulations can be found in our T&Cs.

We have three live in vehicle areas which include South, Family and The Meadow (accessible).

This year we have South campervan field for the general public. This is situated at the South side of the site.

Our Family Campervan field can be found at the south of the site near to Kidztown and Whistlers Green.  There is also an option for those requiring accessibility support to site their Campervans in The Meadow.

Reserved Camping option provides residents with a designated 3m x 4m camping pitch that is marked out and kept squatter free for a stress-free arrival. As long as all guy ropes, tents and personal equipment fit within your boundary you can share your pitch with pals OR if you’re coming in a larger group book yourself a double pitch. For even larger pitches, nominate a group leader during the booking process and the campsite managers will put you all beside each other.


Reserved camping is secure and can only be accessed if you have a wristband and it can be found in a flat and central location between Lion’s Den and Old Town. Open from Wednesday, you can book it from the main ticket page.  

Yes, we do! Boomtown Springs is our immersive, theatrical residential area.  It offers the option of staying in your own tent, or choosing from a variety of pre-pitched options. There is a range of washing and pampering facilities, a private bar, food outlets and close proximity car parking.  More information on Boomtown Springs options here.

Yes, our quiet camping area is situated in Whistlers Green next to family camping up on the perimeter of the stie. This area is not stewarded but it is labelled and residents are asked to respect their neighbours and keep noise to a minimum.

We have a dedicated solo camp in Downtown in easy walking distance from the public transport gate. A facebook group is run by one of our citizens to join up intrepid explorers coming on their own, who all camp together in one community! Email info@boomtownfair.co.uk if you’d like to know more.

Yes, we have a dedicated campsite just for families. For all info see here.

The areas closest to the districts / stages fill up the quickest (DTRKT 5, Barrio Loco, Oldtown, Paradise Heights). Don’t worry though, there is plenty of space for everyone, and more quieter campsites further out from the center will stay spacious.

If you want to be right up in the action and you’re arriving later in the weekend you might want to consider booking reserved camping which is in one of our most central locations.

A 24 hour campsite hub can be found in all main campsites, with a campsite manager always on hand to help and advise with any concerns, questions or issues the public may have.  Stewards and our SIA trained Security staff are also available at all times. They are easily identifiable by their high vis tabards. There are also roaming welfare teams who patrol the campsites to offer support if anyone needs a hand.  

Arrival & Departures

This year the show opens on Wednesday 7th August to a limited number of Wednesday ticket holders, everyone else will be able to arrive from Thursday onwards.

  • On Wednesday gates open on Wednesday 7th August at 2pm and close at 9:30pm. If you’re planning on coming on Wednesday don’t forget you’ll need a ticket that is valid for all 5 days!
  • On Thursday gates open at 12 noon and close at 9.30pm
  • On Friday through to Sunday the gates are open from 10am to 9.30pm.

The car parks will open at 10am each day and close at 9pm sharp, so make sure you have plenty of time to arrive before they close.

Yes, of course. You can leave at any time but you will not be able to get back in after 9.30pm until the following morning at 10am, even if you already have your wristband.

The site needs to be vacated by midday on Monday 12th August. Please make sure you are all packed up and on your merry way home by then.

Wednesday is a set up day only with limited entertainment to be confirmed. On Thursday there will be a limited number of stages, bars and venues open later in the afternoon.

The full show, with all stages and attractions will be open at 12 noon on Friday onwards.  Check out the Opening Ceremony on Lion’s Den at 12 noon on Friday.

Please note that amplified music isn't 24hrs.

  • Weds: To Be Confirmed
  • Thu: 12:00 – 00:00
  • Fri: 12:00 – 04:00
  • Sat: 12:00 – 04:00
  • Sun: 12:00 – 00:00

What can I bring with me?

You may bring up to 16 x 440ml cans of lager/cider/beer OR 17 x 250ml cans of premix spirit drinks OR a 3-litre box of wine OR 7 litres of cider/lager/beer in plastic bottles or cans.

Due to licence conditions no glass is allowed on site and will be confiscated at point of entry. Unopened plastic bottles are allowed, but if the seal is broken these will also be confiscated at the gates as we cannot allow unidentifiable substances onto the festival site. No re-entry with alcohol also applies.

Of course! As long as you can store it safely, then feel free to bring your own food.

Camping stoves using small, disposable gas canisters are permitted. Please only bring enough for your needs over the weekend. Excessive quantities may be confiscated. In the event of very hot weather / dry ground conditions we reserve the right to prohibit the use of camping stoves for safety reasons.  

If you have a small camping stove with you, please read the manufacturer’s guidelines to ensure you are using it correctly and ensure the gas valve is OFF when changing the gas.NEVER EVER use a gas stove inside a tent.

You can click here for more advice from Hampshire Fire & Rescue about safe usage of portable cooking appliances in tents.

Open fires, BBQs and candle flares are strictly forbidden for safety reasons.

No. Small personal speakers are allowed but we would ask you to be considerate of your fellow campers with them. The campsites are patrolled for rogue systems, which will be confiscated and you run the risk of being ejected from the site, which we really don't want to happen!

Sorry, it is against our licence terms to have animals on site. Should you arrive with your dog/cat/goat/hamster etc... you will be refused entry to the site, so please leave your furry friends at home. Only assistance dogs are allowed, if you need to bring an assistance dog with you please see our Access information.

Medical and Welfare

To bring your medication with you just bring a copy of your prescription, put all the medication together in its original packaging in a clear plastic bag with your name (that matches you ID and the name on your ticket) and contact number clearly marked on it.  

Please make sure you only bring enough for the five day period and make sure you keep it safe or with you at all times.

If you need to store your medication then please contact us at info@boomtownfair.co.uk and we can liaise directly with you to make that happen for you.

You can take any used syringes and medical waste to either of the two medical centres. These can be found at Hilltop and on the Main Drag in Downtown.

In order for the security staff at the gates to determine whether a bottle of oil is CBD, and therefore legal, we require for the bottle to be sealed (and never to have been previously opened), and a commercially labeled product that clearly display the CBD and THC content information. At the entry gates, if the product has been previously opened, fails to display the content information, or is suspected by the search staff of being any substance other than CBD, security staff may treat it as a contraband item, and confiscate it. Within the festival site, security will be looking at the content information to determine legality.
Boomtown’s position on CBD reflects the current national approach, however, it is important to note that Government departments are currently reviewing these products, and if there is any change in the regulations, Boomtown's position will by necessity change accordingly. Any such changes will be communicated via our Ts & Cs and on our website, so if you plan to bring CBD to the festival, you are advised to check our website prior to the event for any updates. 

Further Information

If the questions you are looking for have not been answered here please see these links for specific pages.