Accessibility

Accessibility

** Accessibility info for 2020 on this page will be updated over the coming months, to sign up to updates about our accessible facilities, please contact the access team **

Boomtown welcomes everyone into our community and we are working hard to make it as easy as possible for our citizens who have additional accessibility requirements to enjoy everything Boomtown has to offer.  We have a dedicated access team who operate our accessible campsite, The Meadow, and offer practical advice and support at the festival.

The festival is a greenfield site and it can be challenging for everyone. It consists of two main areas, Hilltop and Downtown, which are separated by a large hill. In each of the areas, there are districts within which can be found main stages and smaller venues.  Provisions and partnerships are in place to ensure there is accessibility support available. These include two 24 hour medical facilities (fully operational hospital), viewing platforms and accessible site-wide toilets and a wheelchair accessible bus service.

We are also working closely with Deaf Events UK and DeafZone to provide support for Deaf and hearing impaired visitors across site, including BSL interpretation at some of our performances.

To request use of any of our accessible facilities or to arrange camping in The Meadow, please contact the access team.

This page is dedicated to the public who have ongoing medical conditions and permanent disabilities.  If you are pregnant or have recent injuries or illness then please see our Medical & Welfare page for more information.

CONTENTS:

  1. PA tickets
  2. The Meadow (accessible camping)
  3. Getting Around
  4. BSL Provision
  5. Viewing Platforms
  6. Camping FAQ's
  7. Shower & Toilets FAQ's
  8. Power FAQ's
  9. Medical Provision & Medicine FAQ's
  10. Tickets & Travel FAQ's
  11. General Access FAQ's
  12. Contact the Access Team

Personal Assistant tickets

How to apply for your PA ticket.

If you need extra support on site, you can apply for a free ticket for a personal assistant to accompany you to the festival. We will ask to see documentation to confirm your eligibility, we currently accept a photocopy / scan of one of the following documents (dated within the past 12 months if DLA or Attendance Allowance).

  • Front page of entitlement letter for standard or enhanced rate PIP
  • Front page of DLA letter (no specific rate required) 
  • Front page of Attendance Allowance letter (no specific rate required) 
  • Evidence that registered severely sight impaired (blind) 
  • Recognised Assistance Dog ID card
  • CredAbility Access Card (with +1 )

We recognise that the documents above are not definitive.  If you do not have any of these but wish to apply to use any of our access facilities, you are welcome to contact us so we can discuss your needs.

Follow these steps to apply for a PA ticket:

  1. Purchase your own ticket in the general sale, plus any campervan and car park passes you require.
  2. If you select any of the accessibility options during the transaction, the access team will contact you automatically via the email used for the booking.
  3. Alternatively, you can contact the access team directly to start the application process.
  4. The access team will check your documents, confirm the PA ticket and arrange any other access requests you may have.
  5. PA tickets are added to TheTicketSellers account with which you purchased your ticket. You can manage the name and details on the PA ticket at any time.

Please note, if you are paying by instalments, the PA ticket will not be issued to your account until the full price of your own ticket has been completed.

PA ticket applications close on 15th June 2020.

The Meadow

The Meadow is a dedicated campsite with additional facilities suitable for Deaf and disabled citizens. If you would like to stay here you will need to request a pitch by contacting the access team. They can arrange your camping and ensure your entry and set up is as smooth as possible.

Campsite Facilities:

  • A daytime staffed campsite, with on-call response available at night.
  • Wide access toilets
  • Wide access showers
  • Hand washing facilities and freshwater points
  • Fridge to store medication
  • Wheelchair chair charging points
  • DeafEvents HQ for BSL
  • South Gate Box Office: Hearing loop
  • Shuttle bus to/from the public transport hub and South Gate for easy access to The Meadow.
  • A regular, wheelchair accessible bus service within the festival.

Arriving at the Meadow:

The Meadow is currently located near Whistlers Green, near to main stages Lion’s Den, The Lighthouse and Kidztown. It is a short walk from Meadow Gate.

  • By car: There is designated parking for Meadow residents just outside Meadow Gate.
  • Public Transport: A dedicated wheelchair accessible shuttle bus will take you from the public transport hub to Meadow Gate.
  • Drop Off: You can request a routing pass that will allow you access to Meadow Gate.

To arrange any of these, please purchase a general car parking pass or public transport options then contact the access team.

Campervan & Caravan Space

The Meadow can accomodate tents, campervans and caravans within the normal campervan rules. You must be able to fit within a 8m x 5m pitch (including the towing vehcile) and depending on available space, tents may not be able to camp directly next to your campervan - but we will endeavour to accommodate everybodies needs as far as possible!

Group Size

Alongside yourself, your PA and any children in your group, you are welcome to invite up to 2 other friends or family to camp with you in the Meadow. This so we can prioritise space and facilities within the field for those with access needs. Simply contact the access team to apply for extra spaces. Please note, there is no childcare available at The Meadow.

Please contact the access team if you have any other questions about The Meadow camping or would like to discuss a specific access need.

Getting around the festival

Boomtown is situated at Matterly Estate in Hampshire. It's a greenfield site on chalk downland which can be challending. The festival is large and consists of two main venue areas Hilltop and Downtown, there is a steep hill joining the two.

The site and walking routes is mostly grass, which can become muddy in wet weather. There are stone roads and metal trackway in some areas of the site. Please see the Access Map 2019 for an idea of the walking routes. 

You are welcome to bring an electric wheelchair or mobility scooter, we also advise bringing a manual back up as the hills and terrian can use up a lot a juice!

A wheelchair-accessible bus will run loops into Hilltop and Downtown areas - this is a wheelchair-accessible shuttle service running on a set route with bus stops located in key areas, as close as possible to the disabled viewing platform locations. Please be aware this service is reserved for citizens with access needs and their carer, it is not intended to be a bespoke service and won't be able to accomodate individual pick up requests.

There is also a wheelchair accessible pickup service operating to and from the entry point at Meadow Gate and The Meadow campsite on entry and exit days; Wednesday, Thursday and Monday.

Access Map & Info

BSL Provision

We are pleased to be working with Deaf Events UK to provide a schedule of BSL interpretation at the festival. Deaf Events team will be based within The Meadow to assist with one-to-one BSL. More information on specific activities to follow later in the year.

Once our line up is announced, you can request BSL interpretation for your favourite headliner performance by contacting the access team, or visiting the Deaf Events UK facebook page. We are a small team but will endeavour to include all requests in the schedule of performances for BSL.

Viewing Platforms

We aim to provide disabled viewing platforms for 6 of our largest stages - Lions Den, Town Centre, Nucleus, The Relic, The Forge and Lighthouse. All platforms will be located as close as possible to a wide access toilet and will have wheelchair charging facilities.

Camping FAQ's

When does the Meadow open?

From 2pm on Wednesday 12th August to 12pm on Monday 17th August 2020.

Can I bring a caravan or campervan into The Meadow camping field?

Yes, if you need to bring your campervan with you, please purchase a standard campervan pass, then contact the access team to arrange a swap to The Meadow accessibility campsite. We will arrange your pass and ensure your entry and set up is a smooth as possible.

Can my family and friends camp with me in The Meadow?

Yes, alongside yourself, your PA and any children in your group, you are welcome to invite up to 2 other friends or family to camp with you in the Meadow. Simply contact the access team to apply for extra spaces. Please note, there is no childcare available at The Meadow.

I need space to store my wheelchair in my tent. Can I bring a large tent, tipi or yurt?

Yes, but please contact the access team to tell us what size structure you are bringing and when you plan to arrive so that we can make sure we have a suitable space left to fit you in.

I am camping in another part of the Boomtown site with my friends. Can I still use the wheelchair recharging and any other facilities?

Yes. Many people camp with friends in other parts of Boomtown and make arrangements for their electric wheelchairs to be brought over to The Meadow for recharging. You will need a wristband to use The Meadow facilities, which can be arranged by contacting the access team.

Is The Meadow a quiet camping area?

The Meadow campsite is situated away from the busiest areas of the site. However, Boomtown is a lively event, with late-night venues and performances, we would advise that you bring earplugs if you have difficulty sleeping.

Showers & Toilets FAQ’s

Are showers available?

The Meadow campsite has accessible showers and toilets. We also have a tap for hand washing and drinking water.

I have heard horror stories about festival toilets, please reassure me!

Boomtown recognizes the importance of adequate, hygienic toilet facilities for all visitors, especially those with medical conditions. We provide wide-access portaloo-type toilets situated throughout the site.

Wide access toilets are locked to ensure cleanliness - keys for accessible toilets can be arranged by contacting the access team.

Power FAQ's

My medical equipment needs electricity. Can you supply electric to campervans?

We do not provide power for campervans as standard. Please let us know if you have medical equipment needing electricity so we can arrange this for you.

Can I recharge my electric wheelchair?

Yes. Wheelchair re-charging facilities are available in The Meadow welfare marquee and on viewing platforms.

Medical Provision & Medicine FAQ's

For more information on the medical and welfare facilities available on site, please see the Medical & Welfare page or email info@boomtownfair.co.uk for further info.

I need to store my medicine in a refrigerator.

Refrigeration for medicine can be provided at The Meadow on request. If you have specific individual medical needs please contact the access team and we will check with the festival medical service. Please put your medicines in a plastic container with your name and contact details on it. 

Are there facilities for disposal of clinical waste?

Yes, you can dispose of medical waste and sharps at The Meadow campsite or the medical centres in Hilltop and Downtown.

If I get ill I may need emergency admission to hospital. Is this possible?

Boomtown has a fully operational hospital on site, full ambulance access and emergency exit routes. The Meadow campsites have 24/hr a day radio contact with Event Control who handle any emergency response required. Please make sure you carry medical information with you at all times and inform The Meadow staff of any concerns.

I may need to leave the festival to drive to a local pharmacy or for some other reason. Will I be able to be readmitted?

The festival gates open at 10 each day on and close at 9pm. You can leave at any time but you will not be able to get back in after 9pm. Please speak to The Meadow team who may be able to help.

Is there anyone who can help with personal care at The Meadow?

The Meadow team are not able to help with personal care, however we do offer Personal Assistance tickets. Please see PA Tickets section above for more information.

Tickets & Travel FAQ's

I want to get to Boomtown by public transport. Is this possible?

Yes, check out the ticket page for a breakdown on all ticket packages available. There is a wheelchair-accessible shuttle service between the public transport hub and the Meadow.

Who is the coach provider and do they have info for passengers with accessibility needs?

Our coach provider is National Express and all coach tickets can be purchased separately via our ticket page. For any information on their accessibility services please contact them via enquiry@nationalexpress.com or calling 0871 781 8181 (charges apply)

I am travelling by Train, what is the closest rail station?

The closest main rail station is Winchester which is about three miles away - National Rail Enquiries website has information for passengers with accessibility needs an DPTAC also offer comprehensive advice for travellers with disabilities. There is a wheelchair-accessible shuttle service from Winchester Train station to the public transport hub, and from there to the Meadow campsite.

I am travelling by car, how do I get to Boomtown?

The festival is held at the Matterley Estate near Winchester. Directions will be sent out via email with your ticket. There will be reserved blue badge spaces at all public gates. If you are heading to The Meadow campsite, you can arrange car parking just outside Meadow Gate by contacting the access team.

I have a blue badge, what does that mean for me?

There are reserved blue badge spaces at all public gates - You still need to purchase a car parking pass in advance on the ticket page. 

General FAQ's

Can I bring my dog with me?

No pets are allowed on site. The only animals permitted are guide dogs and assistance dogs and these are admitted on a case by case basis. Please contact the access team to approve your assistance dog in advance.

What do I need to do to bring my mobility scooter with me?

If you are planning to bring a mobility scooter please let us know in advance as you will be asked to sign an agreement for its use when on site.

What are ground conditions like?

Boomtown is a greenfield site and routes between stages are usually grass. If the ground conditions are muddy, electric wheelchairs will quickly run out of juice. We advise you to bring a back-up manual wheelchair that can be pushed if necessary. Boomtown site has a lot of hills! 

Will strobe lighting be used at Boomtown?

Yes, strobe lighting is used in the venues and outdoor arenas. This is integral to the production of our sets and stages. We will provide signs on any stages and venues using strobes. We also endeavour for stage managers to announce when they will be in use, but we cannot promise this. If you are affected by strobes or flashing lights, please communicate with venue staff, alternatively, you can talk to The Meadow staff who may be able to help.

Contact the Access Team

To request use of any of our access facilities, apply for a PA ticket or arrange to swap your car park or campervan pass to The Meadow, please complete this quick form which helps us direct your enquiry:

Access Enquiries Ch12

If you have any other questions or would like to discuss a specific acccess need, you can also contact the access team directly via access@boomtownfair.co.uk

Please bear with us - we are a small team and aim to get back to all enquiries within one week. 

If your enquiry is related to using the online ticket system from TheTicketSellers (e.g. problems logging on to your account or updating your details) Please contact TheTicketSellers directly:  info@theticketsellers.co.uk / 0121 472 6688.