Accessibility

Accessibility

Boomtown welcomes everyone into our community and we are working hard to make it as easy as possible for our citizens who have additional accessibility requirements. We offer free PA tickets for anyone who requires a personal assistant and we work closely with GAMA Access Areas CIC to provide the necessary facilities and support.  This team of experts run a dedicated campsite and offer practical and specific advice tailored to your individual requirements.

The festival is a greenfield site and it can be challenging for everyone. It consists of two main areas, Hilltop and Downtown, which are separated by a large hill. In each of the areas there are districts within which can be found main stages and smaller venues.  Provisions and partnerships are in place to ensure there is accessibility support available. These include two 24 hour medical facilities (fully operational hospital), viewing platforms and accessible site-wide toilet.

We are also working closely with Deaf Events UK and Deafzone to provide support for hearing impaired visitors across site.  More information on specific activities to follow.

contents:

1. PA tickets
2. The Meadow (accessibile camping)
3. Getting Around
4. Camping FAQ's 
5. Shower & Toilets FAQ's
6. Power FAQ's
7. Medical Provision & Medicine FAQ's
8. Tickets & Travel FAQ's 
9. General Access FAQ's

Free PA tickets

How to apply for your PA ticket.

If you can provide proof that you have a current middle or higher rate DLA or you receive a Personal Independence Payment (PIP) you are eligible for a free PA ticket.

All other PA/carer tickets as discretionary, on application direct to access@boomtownfair.co.uk

Simply purchase your own ticket in the general sale and then contact access@boomtownfair.co.uk with copies of your supporting documentation, your contact name, email and phone number and your application will be passed on to the GAMA team. They will approve this for you and will get back to you with all the further details you need and be able to answer any specific queries you have.

Please note, the PA ticket will not be issued until the full ticket price of the main ticket has been completed.

The Meadow

The Meadow is a dedicated campsite for all those with disabilities or accessibility needs. If you would like to stay here you will need to pre-register to book your space with The Meadow team by contacting access@boomtownfair.co.uk. They will then prepare for your arrival and ensure your entry and set up is as smooth as possible.

Campsite facilities:

  • 24/7 staffed Campsite Hub
  • Wheelchair accessible toilets
  • Wheelchair accessible showers
  • Hand washing facilities, and fresh water points
  • Fridge to store medication
  • Wheelchair chair charging points
  • Deafzone Marquee
  • South Gate Box Office: Hearing loop
  • Shuttle bus from the public transport gate (West Gate) to South Gate for easy access to The Meadow

Arriving at The Meadow:

The Meadow is located in Hilltop, near to the main stage Lion’s Den, Whisters Green and Kidztown. It is a short walk from South Gate.

  • Designated Parking: Specific Meadow car parking passes are available at £26 plus booking fee and will allow you to park at South Gate
  • Public Transport: A dedicated shuttle bus will take you from West Gate to South Gate.
  • Drop Off: Request a routing pass that will allow you access to South Gate

Campervan & Caravan spaces

There are a limited number of spaces available for a live-in vehicle. Passes cost £100 plus booking fee and can be arranged directly with the The Meadow team. Cars and towing vehicles are not permitted within the campsite without prior arrangement.

Group Size

Alongside yourself and your PA, children, friends and family are welcome in the The Meadow. We are limited on space and generally allow an extra 1 or 2 small tents. Simply confirm with the team how many people and tents you would like to bring in advance. Please note, there is no childcare available.

If you have any other questions about The Meadow or would like to be contacted by phone please first contact access@boomtownfair.co.uk

Getting around the festival

Boomtown is a greenfield site, it’s large and can be challenging. It consists of two main venue areas Hilltop, and Downtown and there is a steep hill joining the two.  There is NO public transport around Downtown and but at Hilltop there are shuttles available.

The Meadow Campsite run a buggy shuttle service for those with mobility problems from the Meadow to Downtown and back, at set times and on a set route. They also run a pick up service to and from South Gate on Thursday and Monday.  Full details will be available from The Meadow team in the Summer.

Camping FAQ's

When does the Meadow open?

From 2pm on Wednesday.

Can I bring a caravan or camper van into The Meadow camping field?

Yes, if you need to bring your campervan with you, please purchase a standard campervan pass, email us on access@boomtownfair.co.uk to let us know you’d like it to be changed into one for the Meadow. Please contact us directly and confirm when you will be arriving so we can make sure you get settled quickly.

Can my family and friends camp with me in The Meadow?

Yes, but we have limited space and have to get everyone in. Generally you can have one or two accompanying small tents, but we’ll be as flexible as we can. However, we cannot have extra campervans in the area.  If you’re not sure, please contact us at access@boomtownfair.co.uk.

I need space to store my wheelchair in my tent. Can I bring a large tent, tipi or yurt?

Yes, but please contact GAMA in advance by emailing access@boomtownfair.co.uk making sure you tell us what size structure you are bringing and when you plan to arrive so that we can make sure we have a suitable space left to fit you in.

I am camping in another part of the Boomtown site with my friends. Can I still use the wheelchair recharging and any other facilities?

Yes. Many people camp with friends in other parts of Boomtown and make arrangements for their electric wheelchairs to be brought over to The Meadow for recharging. Anyone who needs to use The Meadow facilities on site is welcome to use them.

Is The Meadow a quiet camping area?

The Meadow campsite is situated away from the busiest areas of site. However, Boomtown is a lively event, with late night venues and performances, we would advise that you bring earplugs if you have difficulty sleeping.

Showers & Toilets FAQ’s

Are showers available?
The Meadow campsite has accessible showers and toilets. We also have a tap for hand washing and drinking water.

I have heard horror stories about festival toilets, please reassure me!
Boomtown recognize the importance of adequate, hygienic toilet facilities for all visitors, especially those with medical conditions. We provide wide-access portaloo-type toilets situated in a number of locations around site.

Toilets are locked and GAMA provides keys for those needing to use these facilities. The facilities are checked several times a day. Please request a key from the Team at access@boomtownfair.co.uk.

Power FAQ's

My medical equipment needs electricity. Can you supply electric to campervans?
We cannot supply mains power to individual campervans and caravans, so please let us know if you have medical equipment needing electricity.

Can I recharge my electric wheelchair?
Yes. Wheelchair re-charging facilities are available in The Meadow welfare marquee.

Medical Provision & Medicine FAQ's

I need to store my medicine in a refrigerator.
Refrigeration for medicine can be provided at The Meadow, but it’s available on request. If you have specific individual medical needs please contact us on access@boomtownfair.co.uk and we will check with the festival medical service. Please put your medicines in a plastic container with your name and contact details on it.

Are there facilities for disposal of clinical waste?
Yes, the medical centre has a clinical waste and sharps disposal facilities. Please contact access@boomtownfair.co.uk for more information.

If I get ill I may need emergency admission to hospital. Is this possible?
Boomtown has a fully operational hospital on site, full ambulance access and emergency exit routes. The Meadow crew have 24/hr a day radio contact with Event Control who handle any emergency response required. Please make sure you carry medical information with you at all times and inform The Meadow staff of any concerns.

I may need to leave the festival to drive to a local pharmacy or for some other reason. Will I be able to be readmitted?
The festival gates open at 10 each day on and close at 9:30. You can leave at anytime but you will not be able to get back in after 9:30pm. Please speak to The Meadow team who may be able to help.

Is there anyone who can help with personal care at The Meadow?
No staff will be able to help with personal care.

Tickets & Travel FAQ's

I want to get to Boomtown by public transport. Is this possible?

Yes, check out the ticket pages (launch Nov 1st)  for a breakdown on all ticket packages available.

Who is the coach provider and do they have info for passengers with accessibility needs?

Our coach provider is National Express and all coach tickets can be purchased separately via our ticket pages. For any information on their accessibility services please contact them via enquiry@nationalexpress.com

I am travelling by Train, what is the closest rail station?

The closest main rail station is Winchester which is about three miles away - National Rail Enquiries website has information for passengers with accessibility needs an DPTAC also offer comprehensive advice for travellers with disabilities.

I am travelling by car, how do I get to Boomtown?

The festival is held at the Matterley Estate near Winchester. Directions will be sent out via email with your ticket. There will be reserved blue badge spaces at all public gates. If you are heading to The Meadow campsite, please take orange route toSouth Gate.

I have a blue badge, what does that mean for me?

There are spaces reserved at all public gates for blue badge holders.  You will still have to purchase your car parking pass in advance on the ticket page.

General FAQ's

Can I bring my dog with me?

No pets are allowed on site. The only animals permitted are guide dogs and assistance dogs and these are admitted on a case by case basis. Please email access@boomtownfair.co.uk if you need to bring a dog to the event.

What do I need to do to bring my Mobility scooter with me?

If you are planning to bring a mobility scooter please let us know in advance as you will need to be sent and sign an agreement for on site use.

What are ground conditions like?

Boomtown is a greenfield site and routes between stages are usually grass. If the ground conditions are muddy, electric wheelchairs will quickly run out of juice. We advise you bring a back-up manual wheelchair that can be pushed if necessary. Boomtown site has a lot of hills! GAMA’s buggy route is designed to help navigate the steeper slopes around site.

Will strobe lighting be used at Boomtown?

Yes, strobe lighting is used in the venues and outdoor arenas. We will provided signs on any stages with strobes. We also endeavor for stage managers to announce when they will be in use, but we cannot promise this. If you are affected by strobes or flashing lights, please communicate with venue staff, alternatively, you can talk to The Meadow staff who may be able to help.

Who can I contact for more information?

If there is anything that we have not covered; or you have any queries, please contact access@boomtownfair.co.uk