Not long until we open the city gates of Boomtown for Chapter 11!! Before you embark on the adventure to come, immerse yourself in 2019’s essential guide.
Think of this as your Boomtown citizen’s handbook. It contains all of the vital information you need to know before you set off for the city.
1. Key Information: Location, Dates, Times (Gates and Music)
2. Ticket and Entry Requirements: ID, Citizencards, Re-entry, Teens & Children, Teen Ticket Amnesty
3. Alcohol limits, Drugs Policy and Security Searches
4. Car park passes
5. Arrival: 8 Ways to get to the festival!
5.1 Arriving by coach
5.2 Arriving by train and shuttle
5.3 Cycling or Walking
5.4 Car Sharing
5.5 Getting dropped off
5.6 Private hire coach
5.7 Arriving by car
5.8 Arriving by campervan
5.9 Arriving on Wednesday
Matterley Estate, Hampshire, SO21 1HW
Wednesday 7th - Sunday 11th August 2018
Wednesday 7th August is an optional extra day (you must have a specific ticket which includes this or purchase an extra add on)
City Gate Opening Times - Gates are not open 24 hours!!
Gate opening times:
Wednesday 7th August: 14:00- 21:30
Thursday 8th August: 12:00 - 21:30
Friday/Saturday/Sunday: 10:00 - 21:30
NO RE-ENTRY AFTER: 21:30
Car Parks: Open 10:00 - 21:00 (No entry into any car park after 21:00)
Although entry is not 24hrs, you can leave at any time and re-enter during gate opening times. Your wristband will be scanned in and out on re-entry.
Thursday: 12:00 - 00:00 (street venues and medium stages only)
Friday: 12:00 - 04:00
Saturday: 12:00 - 04:00
Sunday: 12:00 - 00:00
Your ticket (with your name on & ideally printed) ✔
Vehicle passes / travel tickets ✔
Valid ID ✔
Food & water provisions ✔
Weather dependent supplies - suncream/hat/waterproofs ✔
Top tips for a smooth entry:
The name on the ticket must match the name on your ID. Names on tickets can be updated by logging into your TheTicketSellers Account account. If you change the name on your ticket after you have downloaded the ticket PDF or passbook file you’ll need to download it again to make sure it shows the updated name. (Please note: you can only change the name on each ticket once)
Our ID checking teams will be working at every gate and operating a Challenge 25 policy. If you have an adult ticket and are unable to prove you are aged 18 or over you will be refused entry to the festival.
Acceptable forms of ID include; photographic driving license, proof of age card with PASS hologram or a passport. Photocopies will not be accepted.
Anyone under 18 must have a children’s or teen ticket and be attending with a parent / guardian aged 30 and over (read on for further details).
To avoid having to bring valuable documents such as a driving licence or passport to the festival (100’s end up in lost property every year) head over to the CitizenCard website for more details on their widely accepted ID cards. Use the code BOOMTOWN to get a £5 discount.
It takes a few weeks for your application to be processed so apply for your card ASAP.
If you need to pop to your car for anything throughout the weekend re-entry is allowed during the times that the gates are operational ( Friday - Sunday 10:00am - 9:30pm.) You can leave the site at any time.
Although you can go back to your car on Wednesday or Thursday, you’ll need to rejoin the back of the queue to be searched each time you come into the festival. Most people arrive on Wednesday or Thursday so the gates will be busy.
Plan ahead, and bring all the essentials with you on the first trip so you can leave extra trips until towards the end of the day or the next morning. Please note that there is no re-entry with alcohol.
We are a place for all generations; families, babies, toddlers, teenagers, young uns, wise ones, and all and everyone in between will receive a warm welcome. However, in the interests of public safety, we do have rules in place to ensure that everyone is safeguarded.
Teen Tickets (13 - 17)
Child tickets (12 and under) can be purchased by an adult. The same adult must be with the child when they collect their wristband and children must be accompanied at all times. Please go to the box office next to any of the main ticket exchanges to collect you and your child’s wristbands. There will be a separate queue for this so look for the signs or ask a steward.
If you have a Coach, Shuttle or Cycle public transport saver ticket you must travel by that mode of transport in order for your ticket to be validated on arrival. If you don’t travel by your chosen method your ticket will not be validated on arrival.
If you have been approved for a PA ticket this will be attached to the Ticket Sellers account with which you purchased your festival ticket. Please update the personal details on the PA ticket to ensure they match the person’s ID. To do this log in to your TheTicketSellers account.
PA tickets applications for this year are now closed in order to give us time to process the requests.
You are welcome to bring a personal amount of alcohol with you to the festival. Please note there are limits on the amount and types of alcohol permitted.
You may bring up to:
Do not risk it. Do not bring drugs into the city.
Additional prohibited items include; spray cans and marker pens, knives including locking knives, any kind of weapon, glass, open bottles of any kind of liquid that can be consumed and sound systems.
For a full list of prohibited items see section 5 in our Terms and Conditions.
Even with all these provisions in place to keep drugs out of the festival, it is unfortunately inevitable that some will manage to get in, and we have been working hard over the past few years to introduce further services within the festival to reduce harm and keep people as safe as we can:
The Loop - We have hired The Loop to offer their groundbreaking MAST (Multi Agency Safety Testing) drug composition testing and counselling service to our festival-goers for free.
Trained Drug Counsellors at campsite hubs - For anyone who may have a question about drug safety, want some advice or simply just someone to chat to about anything that might be on your mind, please pay them a visit for judgement free advice and support.
Chill Welfare - the award-winning Welfare team are back to offer support and welfare services for anyone who feels they may need it. Please pay them a visit if you are feeling a bit overwhelmed by anything or just need a bit of TLC. They are based next to each of the medical centres.
Medical - With two 24 hour medical centres onsite, and a fully stocked pharmacy, we can help with a huge amount of ailments and afflictions; the main centre is within Hilltop this year, just inside the campsite, and there is a satellite centre on the main drag in Downtown. If you or a friend find yourselves in urgent need of medical assistance, and cannot make your own way to these medical centres, please find your nearest steward or Boomtown representative immediately and they will get one of the onsite ambulances to you as soon as possible.
If you have any more specific questions about your car pass then head to our CAR PARK PASS FAQ's.
How ever you’re choosing to come to the festival this year, make sure you plan your journey in advance! If you haven’t made arrangements yet please consider taking one of the greener public transport options like our coach service (from over 50 locations!) or catch the train and make use of our shuttle. If you do decide to drive - check out GoCarShare to find people looking for lifts.
Residents of The Meadow (accessible camping) arriving by public transport can use a wheelchair-accessible shuttle service to reach Meadow Gate.
National Express operate our coach service which travels right to the city gates from over 50 locations around the UK direct. Coaches arrive on Wednesday, Thursday or Friday and all depart for home on Monday.
Any type of ticket holder can purchase a coach pass, there are seats still available to book from all locations.
Once you have booked via TheTicketSellers you will receive an e-ticket 7 days prior to the date of travel from National Express which includes all your travel information – simply print this out and present to the driver. Make sure you keep it in a safe place for use on your Monday return journey!
For any enquiries about your coach please contact National Express directly on 0371 781 8181. They will be able to assist with any changes to your ticket.
Please note: due to the proximity to the festival coach tickets must now be purchased directly from National Express.
The nearest train station to Boomtown is Winchester Train station.
We offer a shuttle bus service, the X90 (wheelchair accessible), from the train station straight to the festival.
On exiting the platform, please head straight ahead if you hold a public ticket. Follow the directions of the stewards to the back of the queue
A return ticket costs £10, please have cash ready to pay for your ticket.
If you have purchased a ticket to the festival which includes shuttle travel then please show this ticket to the boarding staff. They will scan it and give you your shuttle tickets - keep them safe as they can only be issued once for each barcode.
From Winchester Train Station to Boomtown West Gate:
Frequently Wednesday 12:00 - 20:30
Very frequently Thursday 10:00 - 21:00
Regularly Friday 09:00 - 19:00
Regularly Saturday 09:00 - 19:00
Regularly Sunday 09:00 - 20:00
From Boomtown to Winchester Train station:
All above shuttles will run on a loop.
Sunday shuttles will run until 21:00
Monday return shuttles 6:30 - 17:00
If you are cycling to the site, please follow the Blue patch on the directional signage. This will take you to West Gate. Route 23 on The National Cycle Network runs close to site, for more information see Sustrans here.
An area within West Gate will be fenced for cycle parking. It is close to the gate, so will be monitored, but is not a secure facility.
After the success of the Bristol to Boomtown bike ride last year, we are running an additional route from London to Boomtown in partnership with Red Fox who are taking cyclists on a guided route to the festival, arriving on Wednesday afternoon, where you’ll receive a complementary programme, drink vouchers and a luxury hot shower when you arrive.
Walking to Boomtown is not recommended as the main roads accessing the festival are not suitable for pedestrians. If walking - please head towards Winchester train station where you will be able to take the shuttle to the festival.
GoCarShare are linking people up who are looking for lifts/ offering lifts - helping you to make new friends and cutting down on carbon emissions.
GoCarShare links drivers up with potential passengers and vice versa so head over here to find a lift or a driver, slash congestion and leave no car space wasted!
Remember - if you are arriving on Wednesday you must have three or more people in the car. The rule does not apply if you arrive any other day but of course, we'd recommend car-sharing to limit your impact on the planet!
Please follow the Pick-up and Drop Off signage to the site. This will take you to just outside the West Gate. Please note there is no drop off facility available on Wednesday so please consider using a coach or shuttle travel option to arrive at the festival.
If you need to go to another destination on-site, then you will have been sent a routing pass which will allow you access to the following:
No other gates or routes should be used for dropping off, as it’s likely you’ll end up in a car park queue. If you have been dropped off at Meadow Gate on the way in please speak to a member of staff from The Meadow, Family Campsite or the box office at Meadow Gate so that they can help you arrange a taxi for your return journey as there will be no taxi rank here.
DO NOT get dropped off on the road outside the site. Not only is it dangerous for you, but it also causes delays on the roads and seriously risks our licence to hold the event if you do this you are jeopardising the future of the festival.
If you and your friends are booking your own coach or minibus (10+ seats on Wednesday or 18+ seats from Thursday ) please note that you MUST book a slot in advance. This costs £50 per vehicle (this covers both drop-off and collection on Monday) find all details here.
For the Public Transport Hub (Coach Station) please follow the Blue patches on the directional signage – you will also see a coach symbol.
On entry to the gate, you will turn hard left to go down the hill – there is hardstanding within the gate allowing you to do this, so there is no need to swing wide if you are coming up the hill.
Head down the hill to the Coach Park, the nearest end is dedicated to Private Hire Coaches.
Upon arrival, please do not allow your passengers to disembark until you have been greeted by one of the Boomtown team. This person will arrange your collection time slot and ensure that you have a pass to regain entry on Monday – without it, the coach will not be allowed access to the site on Monday 12th August.
Blue Badge parking is available at all public car parks - please show your badge to a steward or security to be directed to this area.
7.1 Main Car Park
As you get close (within 3 miles) of the festival, switch off your sat nav and follow the Public Parking Symbol on the directional signage (a white ‘P’ on a blue background)
These will direct you into the car parks by the best routes for the traffic conditions.
Please ensure that you have affixed your parking sticker to the windscreen before you leave home. This will enable us to direct you correctly and will help speed access into the car parks.
The car parks access North, South and East gates, so if you are meeting or arriving with friends, we recommend that you meet up away from the festival site at a prearranged service station and follow each other in so that you park in the same car park.
Please note - on Wednesday Purple car park (North Gate) is only open to Boomtown Springs residents.
When leaving please follow the road signage, do not use your sat nav. Most people leave the festival between 10:00 and 12:00 on Monday, so if you wish to beat any queues, it’s best to set off earlier.
7.2 Other Car Parks - you will have a specific car pass if you are required to be in any of the other car parks
Please ensure that your car park stickers are affixed to your windscreen before you leave home to assist us in directing you correctly and to help speed up entry.
7.3 Motorcycle Parking
Please just follow purple route for motorcycle parking - you don't need a pass.
When you leave the festival, please follow the directions of the traffic marshalls - you may be forced to turn a specific way which does not match your sat nav instructions – this is to take you away from the queues from the main car parks and help make your departure quicker. Please follow exit route signage which will take you to the M3, A34 and London and don’t u-turn. Don’t follow sat nav instructions until you stop seeing our directional signage - some roads are closed on Monday to help improve traffic flow so following sat nav instructions may send you in circles!
Most people leave between 10:00 and 12:00, so if you wish to beat any queues, please leave before this.
When you leave the festival, you will be forced to turn left onto the A272 – this is to take you away from the queues from the main car parks. Please follow exit route signage which will take you to the M3, A34 and London.
Most people leave between 10:00 and 12:00, so if you wish to beat any queues, please leave before this.
Did you know that audience travel makes up about 70% of a festival's carbon footprint? For every car park pass sold we donate £1 to Energy Revolution to turn your travel miles into clean energy. Read more of our Green Mission.
The festival site closes at midday on Monday. Please make sure you have cleaned up your camp and taken all your belongings with you before making your way to the exits before midday.
When you leave the Boomtown site, you may be sent in a direction that you are unfamiliar with and goes against the instructions on your sat nav. This is PLANNED to take you away from the worst of the congestion.
Please do not follow your Sat Nav or your phone until you are well away from the site – the suggestion is 10 miles – particularly if you are heading for the Midlands or the Southwest.
The M3/A34 Junction is extremely slow, so please avoid using it if at all possible, whilst staying on major roads. It is quicker to drive 20 miles out of your way than to access the M3/A34 junction.
Directional signage will be in place to take you in the direction of the M3 (N&S), the A34 and towards London. Although not the most direct route, these will be quicker than following your Sat Nav.
Queues around the site start at around 10:00 am so if you don’t like sitting in a queue, then please plan to leave before that time.
Plan your journey well in advance. Ensure that your driver is well rested and in a legal state to drive… DO NOT drive if you think you might be under the influence of alcohol or any other substance.
Public camping is included in every ticket. There are public camping spaces across the whole site, keep an eye out for the map where they’ll be marked.
General public camping is for tents only. The camping areas are spread across the site.
Please also be aware of the access lanes in the campsites. Stewards will be roaming in the campsites to assist you and answer queries, but also to ensure that the access lanes are not camped in, so that we can get emergency and service vehicles in and out of the campsites when we need to. If you are asked to move your tent because it is in one of these access routes, please help the stewards out. They should be able to help you find an alternative spot.
We are not able to allow any campfires within any of the camping or campervan fields, either on or off the ground.
Please note: All camping in the Downtown bowl (DSTRKT 5 Camping) is now Zero Waste camping! More information down the page.
Family Camping is situated next to Kidztown and includes access to showers and child-friendly composting toilets.
Families with campervans or caravans can pitch up in the Family Campervan Field. Family Campervan pass (£100+booking fee) is required for access.
Family campers will need family camping wristbands to enter the areas - these can be added for free via the TheTicketSellers page.
Quiet camping is located next to tented family camping in Whistlers Green. This is not a pre-booked area, it will be available to anyone who elects to camp there on a first come first served basis. There will be stewards and security in the area, and they will be ensuring the camping area’s “quiet” ethos is respected by the campers. Anyone camping in the area will be expected to respect their neighbours and not be noisy.
Alternatively - if you wish to camp somewhere comparatively quiet to the most popular public campsites we’d recommend areas towards the outskirts like AREA 404 and Metropolis.
To confirm your spot before arrival, the option of reserved camping is there for those who like their own space and a little more room for manoeuvre. Pitch size: 4m x 3x
If you feel that you cannot handle the trek back to the bus or car on the Monday with all of your camping stuff, then PLEASE, PLEASE, PLEASE book a pre-pitched tent. There are many options to choose from and a variety of prices to suit all budgets (probably cheaper to do this than buy a pop-up and throw it away, and it costs the planet even less).
The Campervan Field is located on the south side of site close to Lion’s Den. Campervans, converted live-in vans, caravans and trailer tents are all welcome (sorry but cars are not deemed as live-in vehicles and cannot be used to stay in). No tents are allowed in the campervan field, although you can put up your awning, as long as everything fits within your pitch.
Pitch sizes are a maximum of 8m x 5m, if you need more space you can purchase two pitches.
Compost toilets are provided in the Campervan Fields, please note there are no facilities for accepting chemical waste or electrical hook ups.
Smaller refillable gas bottles are permitted where professionally installed in caravans or live in vehicles and a Gas Safety Certificate can be produced, so long as there is adequate space available in the campervan field between you and your neighbours (please leave 2-4m gaps). If you do not have a certificate we reserve the right to confiscate your gas bottles, so if in doubt please leave gas bottles at home. Typically ‘smaller’ bottles would be 4kg – 7kg Butane (blue bottles), small orange propane cylinders are also permitted (up to 6kg). Small travel camping gas stoves (handheld disposable cylinder type) are usually permitted, however we reserve the right to also ban these, and BBQs, if site ground conditions deem it to be necessary so as not to pose a safety or fire risk.
There is a designated Family Campervan Field for families, or The Meadow for those requiring accessible campervan facilities - select the relevant campervan pass when booking.
Campervan passes are now sold out for 2019 - but if you fancy parking up off site, with the opportunity for an electric hook up, the Morn Hill Caravan Club campsite is within walking distance of the festival for caravans, motorhomes or campervans. You have to make a reservation with them so if you'd like to bring your campervan/caravan please contact their site directly on: 01962 869877. If you decide to stay off site, please note the gates are not 24 hours - you’re welcome to leave anytime but there’s no entry past 9.30pm every day.
One of our favourite things that you citizens have come up with is Solo Camp, created back in 2009 it’s still going strong! An area inside public camping, designated for people who are hitting up Boomtown alone. Solo camp is in the ‘Downtown’ area of the city which is perfectly situated if you’re travelling by public transport. You can find the community on Facebook by searching “Boomtown solo polo camp 2019”, you will also be able to find the area on our 2019 site map.
For Chapter 11 we’re introducing a dedicated Eco Campsite, in collaboration with Environmental Recovery Solutions. This will be located in the Downtown Bowl (previously DSTRKT 5 camping). It’s totally free, all you have to do is turn up and verbally agree to the Zero Waste camping ethos and you can be a part of making a change for a better future of festivals as well as helping us safeguard the South Downs. By camping in the Zero Waste Camp you’ll benefit from one of the most central campsite locations, a NiftyBin system to sort waste at the source, campsite helpers who’ll assist everyone living there to maintain the clean camp ethos, free workshops to inspire a zero-waste lifestyle after the festival and a beautifully CLEAN space to call home for 5 days.
The Meadow is our accessible camping area, hosted by GAMA Access Areas CIC who provide practical advice and support for those wishing to attend who have accessibility requirements. The Meadow can house tents, campervans, caravans or trailer tents, if you would like to arrange to stay in The Meadow or you have any other questions about accessibility, please contact firstname.lastname@example.org. The Meadow team will be in contact to prepare for your arrival and individual requirements in order to make sure your entry to the festival is as smooth and easy as possible.
For more information about the accessible facilities available at Boomtown please see the Accessibility section on our website.
Meadow Residents will receive a Welcome Pack with additional information for their arrival and stay at the Meadow campsite.
To report any issues with accessible facilities on site please contact:
Access Enquiries - 07520 648 300 (text only)
This number will be operational during the event - Wednesday 7th 12pm - Sunday 11th 10pm. We are a small team so please bear with us for a reply.
You can reclaim your £10 eco bond by bringing a full bag of recycling (plastic bottles, plastic food containers, plastic cups, cans, glass, paper & cardboard) to the nearest Eco Bond Hub on site. You’ll be able to pick up bags at all campsite hubs. There are Eco Bond points at four different points on site which are marked on the map.
EAST / SOUTH / WEST - Sunday 12pm - 7pm, Monday 8am - 12pm
NORTH - Sunday 12pm - 3pm, Monday 8am - 12pm
Three bin system
There will be a three bin system operating around the festival:
Green = plastic bottles & cans
Brown = food, bar cups (they’re made from plants), food serveware
Black = crisp wrappers, soft plastics.
We have 60 recycling points in the campsites for you to use and grab recycling and general waste bags. Please drop off any broken camping equipment and surplus food at your nearest recycling point.
Look out for our Eco Warriors who are based in the campsites and will be giving out prizes to those who keep their environment clean of litter and use the eco bond bags and recycling points provided.
Zooloos provide showers, flushing loos and pampering facilities at two locations on the site.
Choose from Downtown (west campsite) or Hilltop (east campsite). Please note you can only use the showers in the location you select, but can access the loos and pamper areas at both locations.
Handy hint: It’s best to avoid showering during peak times (10am-2pm) as there will be a queue, but reasonably swift outside of these times .
Zooloos are open from 07:00 – 00:00 each day. Passes can still be purchased here under 'other items'.
A fantastic array of Chapter 11 merchandise will be available for purchase at our four merchandise stalls which can be found at:
All lockers will need to be cleared by noon on Monday/
Lockers can still be purchased here under 'other items'.
Phone charging can still be purchased here under 'other items'.
Lost and Found property is handed in at either of the two Info Points on site:
Downtown Info Point: 24 hours a day from 12:00 Wednesday until 16:00 Monday
Hilltop Info Point: 10:00-01:00 from 12:00 Wednesday until 16:00 Monday
After the festival please email email@example.com to complete a lost property form before the cut off date of 31st August, then the team will contact you by 12th September if your item was handed in. A handling and postage fee will be payable to be reunited with your property…. so it’s always best to check at the Info Points before you go home, and then complete a form in case its found during the cleanup.
Some more useful information and links!
RESPECT YOURSELF, RESPECT EACH OTHER, RESPECT THE CITY!
See you all soon!! xxx