Family FAQs

Family FAQs

Wednesday Opening

Will family camping be open on Wednesday?

Yes. Family camping and family campervans will be open on Wednesday at 2pm.

Will there be any entertainment in family camping on Wednesday?

Wednesday is an opportunity to arrive a day early. It is an extra set up day to allow people to get settled in advance and ease into their Boomtown experience.  More info will follow.

How much does it cost to arrive on Wednesday?

Wednesday opening is free for anyone arriving by public transport or there is a £20 add on for anyone arriving by car.  For more information on Wednesday opening is our ticket information page here.

Family Camping

Which passes do I need in order to camp in the Family Campervan field?

Everyone in your party must have a festival ticket and you must have a family campervan pass as well.  You can buy a campervan pass in the ‘live in vehicle’ section on the terms and conditions for more info.

Which passes do I need in order to camp in the Family Campsite?

The dedicated family camping area is wristbanded to make sure it is only families that have access to it.  Each adult in your party must request a wristband when you buy your tickets, which can be done on the ticket website.  Your teen or child will not need one.

Additional wristbands can be requested by contacting info@boomtownfair.co.uk. White paper wristbands for children, for parents to write telephone numbers on can be picked up from the family hub and Kidztown offices.

Can the rest of my family camp in the family field with us?

Yep! As long as everyone in your camp respects your fellow camping families. You can book extra family camping wristbands via info@boomtownfair.co.uk.

Family Shuttle Services

Is there a shuttle service from the family entrance to family camping?

If you have arrived by car there is a shuttle service available for families only that will pick families and their camping stuff up from the family entrance and drop them at the family camping or Kidztown.  It will run on Wednesday, Thursday and returns back again to the gate on Monday.

Is there a shuttle service from West Gate to family camping?

If you are arriving by public transport there will be a shuttle to take you from the public transport hub agt West Gate to the family gate so you can get your wristbands there and then take the free family shuttle to family camping.

Is there any help getting around site?

Yep! There are free buggy taxis for families from the family camping areas to Lion’s Den.

Family Facilities

Where can I go for information?

The staff in the Kidztown Office in Kidztown or Family Hub Office in Family camping field will be happy to help assist you with any queries you might have! As will either of the Information Points, any of the Campsite Hubs or Boomtown staff.

Are there any baby changing facilities?

There is a wonderful Baby Yurt open 9am-5pm  for baby changing, milk warming, breastfeeding and 0-5 years  activities. Next door is our Lazy Lounge chill out living room with soft play, sofas and bean bags and toys.

What if my child is ill?

Tell staff in the Kidztown office or at the Family Hub office in family camping and they can direct you to the Medical Tent or arrange any help you may need.

Lost & Found Children

When you arrive on site, please advise your children what to do if they get lost.

When you arrive in Kidztown, you can pick up a white wristband from the Kidztown office which you will be able to write your telephone number on.  

Make sure you have told your child what stewards look like and let them know that if you get separated in Kidtown they they need to make their way to the Kidztown office for help.  Point out the stewards in advance and let them know they they can also approach them for help.

If you are not in Kidztown and your children get separated and need help please let them know that they can approach any steward, a member of security or an onsite policeman and they will be able to help them.  

What should I do if I can’t find my child?

We advise that you stop and wait 5 mins in one place, if after 5 mins you still can’t find them contact a steward in the field, or staff in the Kidztown office or at the Family Hub office in family camping and they will immediately be able to help you from there.

Teenagers & Chaperones

Why do I have to be over 30 to bring teenagers?

Teenagers must be accompanied by a parent or guardian who have full responsibility for them over the course of the festival.  The guardian must be 30 years old or older and must accompany the teen at all times during the show - of course we review this on a case by case basis, contact us on info@boomtownfair.co.uk if this is an issue!

How do I purchase a teen ticket?

Teen tickets may only be purchased by the accompanying parent/guardian after they buy their own adult ticket. You will need to speak to TheTicketSellers directly to purchase your ticket and have it allocated on to your account. The same adult MUST be with the teen(s) when they collect their wristbands and accompany the teen at all times during the event.

What is there for teenagers to do?

Teens are very welcome in Kidztown and Whistlers Green and many of the workshops are for all ages and are a quieter sanctuary at all hours.

Across the rest of the festival site there are 3 further main areas; Downtown, Hilltop and Temple Valley. During the day families are welcome to explore our vast city at their leisure with the Hilltop districts providing plenty of family friendly entertainment well into the night.

After 7pm Child ticket holders are not permitted entry into the Downtown Areas (which includes DSTRKT 5, Barrio Loco and Chinatown). Teenage ticket holders are welcome in Downtown until 10pm.

Are there any areas that are not suitable for families?

After 7pm Child ticket holders are not permitted entry into the Downtown Areas (which includes DSTRKT 5, Barrio Loco and Chinatown). Teenage ticket holders are welcome in Downtown until 10pm.  After then downtown does become incredibly busy with adult entertainment and is not appropriate for children or teens.

General

How much are the activities in Kidztown?

All activities are free in Kidztown!

Find more general festival information here.