FAQ's

FAQ's

Is your question not answered below? Get in touch with us on boomvillage@boomtownfair.co.uk and we'll be happy to help.   

General Boom Village FAQ's

Boom Village - General FAQs

A four-day, camping festival for a few thousand of our local community with amazing artists playing across beautifully handcrafted stages celebrating music styles from across the spectrum.

Boom Village will take place in Matterley Estate, a working dairy farm in the most westerly point of South Downs National park, nr Winchester. 

Boom Village will take place between 12th-15th August 2021.

We want to use this opportunity to put on an event that is representative of the local area we are so lucky to be part of. Boom Village is for anyone who lives in our wider local area and around South Downs National Park.

Boom Village is hosted by the creators of Boomtown Festival.

The Matterley estate is a green-field site and Boom village will utilise the ‘Hilltop’ area and neighbouring woodland, plus the surrounding fields.  

We hope to release a map of the site closer to the event date. 

Boom Village takes place in the Matterley Estate which is a green field site and it can be challenging for everyone. It covers a hilly area and the site and walking routes are mostly grass, which can become muddy in wet weather.  For more information on the services we have available please see our Accessibility page where you will find all further information and FAQs. 

Boom Village welcomes families bringing teens or children with them. All teens must be accompanied by a parent or guardian aged 30 or over throughout the duration of the festival. Unaccompanied teens cannot attend Boomtown.

No, you can not use your Boomtown Festival Ticket to come to Boom Village. Boom Village is an entirely separate event to Boomtown and Boomtown tickets are not valid for this event. Anyone who attends Boom Village must live in the local area and apply for tickets through this link.

Boom Village will be a cashless event, meaning you top up your wristband with money and pay for everything via contactless payment with your wristband. Topping up your wristband can be done in advance or on site. Cash will not be accepted to pay for anything. However, you can bring cash to one of our designated top up areas to top up your wristband. More information on this will follow in the coming months. 

The legislation regarding smoking inside public places applies to tented venues in the same way it does at your favourite club or pub. You will be asked to finish your cigarette (including e-cigarettes) outside if caught smoking in a tented area.

As with most festival sites, phone signal tends to be a bit hit and miss. There are no payphones onsite so it's best to do things the old fashioned way and plan a pre-arranged meeting spot.

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Boom Village Tickets

Boom Village - Tickets

Tickets will go on sale from 7th June. Pre-sale on Monday 7th at 7pm is for all residents who live within SO 21- SO24.  On Tuesday 7am tickets will go on sale to all residents who live in our wider local area and the South Down National Park.

Boom Village is best experienced for the full four days! We don’t sell day tickets but you are welcome to arrive at any point throughout the festival (within gate opening times).

Child tickets (12 and under) are free.

Teen tickets can be purchased alongside adult and child entry tickets. All teens must be accompanied by an adult aged 30 or over. To validate that this requirement is met a member of the Kaboodle customer service team will be in touch within 3 working day sof booking to verify someone over the age of 30 will be accompanying and collect some additional information for teen ticket bookings.

Please note that the supervising adult over 30 MUST be with the teen(s) when they collect their wristbands and accompany the teen at during the event. Please note, as per the age policy on our terms and conditions only persons aged 18 or over on their day of entry to the festival may enter the festival using an Adult ticket

You can only purchase x2 adult tickets in one transaction along with any teen and child tickets you need. If you would like to go with a larger group of friends, please ensure all of the group apply for verification so that between your group you can buy the total amount you would like. 

Each verified email address will only be able to purchase a maximum of 2 adult tickets. If you have more than 2 adults in your household you must have 2 different verified email addresses. 

Yes. Our new ticket partner for this event offers the option for you to pay for all your tickets for the event in instalments. Just add the tickets into your basket and select the option to pay by instalments at the checkout. As Boom Village is less than three months away payments will be taken in two parts - an initial deposit at checkout and the balance payment in July.

Yes, we do! If you feel that you need a PA to help you get the best out of your time at Boom Village, and you have a current middle or higher rate DLA or you receive a PIP then you are eligible for a free PA ticket. Other applications will also be taken on a discretionary case by case basis.  For more information on the facilities we provide and information on how to apply for your free ticket please visit our accessibility page here

We have a no refund policy unless we have to cancel the event. Please see our full Terms & Conditions for all the details. 

A £10 Eco Bond is added at the point of purchase. This is your bond to the environment aimed to help reduce the amount of waste that is sent to landfill. The Eco Bond is fully refunded on-site in exchange for bringing one full bag of mixed dry waste and sorting it at the Eco Bond hub.

Booking fees pay for the administration, customer and IT support that goes into processing ticket orders and they also pay for the huge amount of infrastructure that is required to set up and operate the wristband exchange and gates on site.

Your name on your ticket must also match your ID. Acceptable ID can be either Passport, Driving Licence or ID card bearing the PASS hologram. You can get a Boomtown branded CitizenCard PASS card by visiting their website here.  Use the code BOOMTOWN at the checkout to get a £5 discount

You can access your booking confirmations and tickets by logging into your Kaboodle account. If you need to contact the customer service team they can be reached on boomtown@kaboodle.co.uk or 0161 768 4978

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Sleeping and Campsite

Boom Village - Sleeping and Campsite

There will be several spacious campsites surrounding the main festival where you can pitch your own tent for free. There is also a range of pre-pitched accommodation structures available to book such as Bell Tents and Yurts. See the full range here.

All tickets for Boom Village include access to our general camping areas. 

Yes. We have one main campervan field with a family section. These require a campervan pass which you can purchase on the website for £100. Please remember that each person staying in the vehicle must have a valid Festival Entry ticket too. More information about pitch size and regulations can be found in our T&Cs.

Yes, We will have a dedicated accessible campsite called The Meadow. Please see our accessibility page for more information.

Yes we do. You can choose from a range of pre-pitched structures such as Bell Tents and Yurts, please see our options here. Please note that our pre-pitched area is not wristbanded and includes no extra facilities.

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Travel & Vehicle Passes

Boom Village - Travel & Vehicle Passes

We’ll be running a shuttle from Winchester train station on Thursday and Monday. More info to follow. 

No, there will be a shuttle service on Thursday from Winchester Train Station to site and return journeys on Monday only.

This year, we’re launching a new, ‘self guided’, Bike to Boom Village scheme. For those who choose to cycle independently, we will be offering a dedicated campsite for cyclists and friends & family of cyclists, fast track entry to site on arrival, secure bike lock up and a return luggage delivery service from a number of pre-agreed pick-up points local to the Boom Village site, you can book this on our ticket page 

Since the festival is bordered by two main A roads, walking to the festival site is not advised. However, if you are very local to the event site and can easily access the South Downs Way, a pedestrian route for access will be set up from the South Downs Way near Cheesefoot Head. Please do not walk to Boom Village via any other route.

Yes you can. If you are planning to drive yourself to Boom Village remember to book a car parking pass in advance for your vehicle. We would strongly recommend car sharing if you’re coming by car - It’s not only less environmentally impactful but also makes the journey cheaper.

Yes, you must have a car parking pass.  You can buy this cheaper online in advance. 

Please book a campervan pass (found on the accommodation page of our ticket booking system). If you have access requirements and would like your campervan to be in our Meadow Accessible Campsite then please buy a standard campervan pass and tick the box at checkout for our access team to contact you. They can then arrange for your pass to be swapped once your application for The Meadow is approved.

We do have a drop off and pick up point. However, we are asking everyone who is thinking of being dropped off and / or picked up after the festival by a friend or family member to rethink this as a travel option... Being dropped off or picked up doubles the amount of journeys to and from site which increases carbon emissions and adds unnecessary traffic to the network, which slows down entry time for you and everyone else. The drop off point will be confirmed as soon as possible.

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Arrival & Departure

Boom Village - Arrival & Departure

Boom Village opens on Thursday 12th August. Gates open on Thursday at 1pm and close at 9:30pm. 

On Friday through to Sunday the gates are open from 10am and close at  9.30pm. You can leave the site at any time, but will not be able to re-enter after 9.30pm until 10am the following day.

The car parks will open at midday on Thursday and 10 am Friday - Sunday and close at 9pm sharp, so make sure you have plenty of time to arrive before they close.

The site needs to be vacated by midday on Monday 16th August. Please make sure you are all packed up and on your merry way home by then.

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What Can I Bring With Me?

Boom Village - What Can I Bring With Me?

Boom Village is an outdoor festival. Please pack accordingly, bring all necessary provision (within reason and bearing in mind the entry conditions and restricted items).

Only bring what you can afford to lose and what you can carry from the gates to your campsite. Work out what you're sleeping in and what you will need to keep warm and dry and only bring what you think you will need for the weekend. And please, please, please only bring things that you are going to take home with you.

We have loads of food stalls and bars throughout the festival so there is no need to rely on pot noodles and cold beans for the whole weekend!

You may bring up to 16 x 440ml cans of lager/cider/beer OR 17 x 250ml cans of premix spirit drinks OR a 3-litre box of wine OR 7 litres of cider/lager/beer in plastic bottles or cans.

Due to licence conditions no glass is allowed on site and will be confiscated at point of entry. Unopened plastic bottles are allowed, but if the seal is broken these will also be confiscated at the gates as we cannot allow unidentifiable substances onto the festival site. No re-entry with alcohol also applies

Of course! As long as you can store it safely, then feel free to bring your own food.

Camping stoves using small, disposable gas canisters are permitted. Please only bring enough for your needs over the weekend. Excessive quantities may be confiscated. In the event of very hot weather / dry ground conditions, we reserve the right to prohibit the use of camping stoves for safety reasons.  

If you have a small camping stove with you, please read the manufacturer’s guidelines to ensure you are using it correctly and ensure the gas valve is OFF when changing the gas. NEVER EVER use a gas stove inside a tent.

Open fires, BBQs and candle flares are strictly forbidden for safety reasons.

As pretty as twinkling tea-lights can be, they are very dangerous in a camping situation with all those flammable tents around. A torch or electric lantern is much better and far brighter.

No. Small personal speakers are allowed but we would ask you to be considerate of your fellow campers with them. The campsites are patrolled for rogue systems, which will be confiscated and you run the risk of being ejected from the site, which we really don't want to happen!

Sorry, it is against our licence terms to have animals on site. Should you arrive with your dog/cat/goat/hamster etc... you will be refused entry to the site, so please leave your furry friends at home. Only assistance dogs are allowed, if you need to bring an assistance dog with you please see our Accessibility information.

Please do not bring fireworks, glass containers, potential weapons, portable laser equipment including laser pens or any illegal or offensive items. This is a family friendly event and antisocial or illegal behaviour will not be tolerated and may result in you being ejected from the site, or worse, arrested.

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Traders

Boom Village - Traders FAQs

Boom Village will be offering the best of the best food traders, ranging from pizzas to juicy burgers, falafels to curry. All traders will be offering a fully vegetarian/vegan menu, we promise you won’t be disappointed!

We are very excited to announce that Boom Village is going to be a completely vegetarian festival! A huge focus of Boom Village is sustainability, really digging deep on how, as a festival we can reduce our carbon footprint. Whilst researching all the possible changes we could make to improve this, we could not deny the devastating effects that meat production and fishing has on the environment. Therefore it seemed like a no-brainer to trial an event that is entirely vegetarian.

Yes, if you wish to bring meat or fish products to eat you are very welcome to do so.

From midday on Thursday, to Monday Midday.